Communication Skills
Exam Questions
Course Introduction
This course provides students with foundational skills in effective verbal, non-verbal, and written communication across diverse contexts. Emphasizing both interpersonal and group communication, the course explores strategies for active listening, public speaking, persuasive messaging, conflict resolution, and intercultural exchange. Through practical exercises, presentations, and collaborative activities, students learn to articulate ideas clearly, adapt messages for different audiences, and build confidence in their ability to communicate professionally and personally.
Recommended Textbook COMM 4th Edition by Rudolph F. Verderber
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585 Verified Questions
585 Flashcards
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2
Chapter 1: Communication Perspectives
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Sample Questions
Q1) During class, Adam could not concentrate on the lecture because he was thinking of a movie that he watched the previous night.In this scenario, Adam is distracted from the lecture due to _____.
A)physiological noise
B)semantic noise
C)psychological noise
D)physical noise
Answer: C
Q2) _________ is delivered by individuals and entities through mass media to large segments of the population at the same time.
A)Intrapersonal communication
B)Mass communication
C)Interpersonal communication
D)Public communication
Answer: B
Q3) The main role of feedback is to avoid semantic noise.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Perception of Self and Others
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Sample Questions
Q1) A karate instructor looked at his new batch of students and automatically recognizes that there were three girls and six boys.In this case, the karate instructor is involved in the act of:
A)organizing the stimuli by simplicity.
B)organizing the stimuli by pattern.
C)interpreting the stimuli.
D)conscious processing.
Answer: B
Q2) We are more likely to self-monitor when we are familiar with a situation.
A)True
B)False
Answer: False
Q3) A(n) _____ refers to what we would like to be.
A)interdependent self-perception
B)ideal self-concept
C)social construction of self
D)self-fulfilling prophecy
Answer: B
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Chapter 3: Intercultural Communication
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Sample Questions
Q1) Which generation has never known a world without internet access and social media?
A)Baby boomers
B)Generation Z
C)Generation Y
D)Generation X
Answer: B
Q2) ____ refers to altering linguistic and nonverbal patterns to conform to the dominant or co-culture.
A)Observation
B)Culture shock
C)Code switch
D)Chronemics
Answer: C
Q3) Members of a polychronic culture are less likely to be late for appointments.
A)True
B)False
Answer: False
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Chapter 4: Verbal Messages
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Sample Questions
Q1) A(n) _____ is the utterance of a verbal message and what it implies about how the listener should respon d.
A)phrase
B)idiom
C)monologue
D)speech act
Q2) Each language is different from other languages in its fundamentals and purposes.
A)True
B)False
Q3) Explain the characteristics of language.
Q4) _________ comes from understanding a message related to its conversational context.
A)Connotative meaning
B)Semantic meaning
C)Denotative meaning
D)Pragmatic meaning
Q5) Explain and distinguish between semantic and pragmatic meanings of language.
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Page 6
Chapter 5: Nonverbal Messages
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Sample Questions
Q1) Emma is traveling in train.A stranger sits next to her and asks what time it is.Emma backs up.In this scenario, backing up is a sign that the stranger has invaded Emma's _____.
A)intimate distance
B)personal distance
C)social distance
D)public distance
Q2) In the context of haptics, _____ is scripted rather than spontaneous.
A)paralanguage
B)ritualized touch
C)task-related touch
D)proxemics
Q3) _____ includes the voiced parts of communication that go beyond the words themselves.
A)Gestures
B)Proxemics
C)Chronemics
D)Paralanguage
Q4) Describe the characteristics of nonverbal communication.
Q5) Explain the important guidelines for interpreting nonverbal messages.
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Chapter 6: Listening
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Sample Questions
Q1) Supportive responses create an environment that encourages the other person to talk about and make sense of a distressing situation.
A)True
B)False
Q2) Elsa frequently attends conferences and public meetings.She wants to be constructive while she criticizes speakers.In this scenario, which of the following can Elsa do?
A)She can cite something positive before offering her comments.
B)She can assert the superiority of the strength of her expertise.
C)She can use "you" language while speaking to the speaker.
D)She can provide a generalized criticism rather than pointing the specific parts.
Q3) Hearing and listening are synonymous with each other.
A)True
B)False
Q4) A content paraphrase focuses on:
A)the denotative meaning of a message.
B)how a listener feels about a message.
C)whether a speaker is right or wrong.
D)how a speaker sounds when he or she speaks.
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Chapter 7: Interpersonal Relationships
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Sample Questions
Q1) In the context of managing dialectical tension, which of the strategies is effective in maintaining a person's need for balance in the openness/closedness dialectic?
A)One can choose certain topics to satisfy one desire and other topics to satisfy the opposite desire.
B)One can compromise between the desires of one person and the desires of the other.
C)One can change his or her perception about the opposing desires so they no longer are conflicting.
D)One can choose one desire and ignore the other for the time being.
Q2) Which of the following is a strategy to maintain a relationship?
A)One can adopt prosocial behaviors like observing ceremonial occasions.
B)One must pay very close attention to his or her partner's personal affairs.
C)One can start avoiding a partner when he or she is troubled with a partner's behavior.
D)One must ensure that both the partner's needs and desires are completely met.
Q3) Briefly explain the various types of relationships.
Q4) Intimates can be romantically involved with each other.
A)True
B)False
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Chapter 8: Interpersonal Communication
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Sample Questions
Q1) Conflicts should be avoided in any relationship.
A)True
B)False
Q2) As a response to his son's request to be driven to his friend's place, William replies, "I know you want to go to your friend's house today.I assume you need to relax before your exam, but I do not feel comfortable because you might be disturbing your friend on the day before the exam.May be we could all hang out together after your exam is over." In this case, William's assertive message is lacking _____.
A)firmness
B)feeling
C)consequence
D)intention
Q3) In the context of providing personal feedback in relationships, which of the following statements is true of praising a person?
A)It involves offering insincere compliments to a person.
B)It reinforces a positive behavior in a person.
C)It is offered primarily to please a person.
D)It has the same characteristics as flattery.
Q4) Discuss the five conflict management styles.
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Chapter 9: Communicating in Groups
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Sample Questions
Q1) Groups that experience conflicts but fail to manage it effectively are likely to engage in groupthink.
A)True
B)False
Q2) _________ can be best defined as prescribed behaviors designed to help a group meet its goals and conduct its conversations.
A)Group expectations
B)Values
C)Norms
D)Ground rules
Q3) Which of the following is an example of netiquette?
A)Being respectful
B)Rejecting the usage of emoticons
C)Typing elaborate messages
D)Checking e-mail during a meeting
Q4) Cohesiveness is more likely to develop in groups:
A)in which there is mandatory membership.
B)in which the members are prescribed individual roles.
C)in which members are attracted to its purpose.
D)which are not goal oriented.
Page 11
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Chapter 10: Group Leadership and Problem Solving
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Sample Questions
Q1) Discuss the analysis step and identifying alternate solutions step in the systematic problem-solving process.
Q2) A group has efficiently identified and defined a problem if:
A)it has assigned members to conduct a library search on the problem.
B)its members unanimously establish criteria for discussing the problem.
C)consequences of the problem will not occur in future.
D)the problem is described vaguely.
Q3) Kevin, a marketing executive, is part of the marketing team in his company.During team meetings, he tends to encourage other members to reflect on their opinions and helps them to see the discussions at meetings from a new perspective.In this scenario, Kevin is best described as _____.
A)an information and opinion seeker
B)a formal leader
C)an information and opinion analyzer
D)an information and opinion giver
Q4) The information gathered in the analysis step of problem solving can be contradictory to the group's sentiments.
A)True
B)False
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Chapter 11: Topic Selection and Development
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Sample Questions
Q1) A _____ is a direct examination of people to gather information about their ideas and opinions on a topi C.
A)portfolio analysis
B)survey
C)personality test
D)standardized test
Q2) Which of the following is a reliable way of gathering information about an unfamiliar audience?
A)Relying on audience information from previous speeches
B)Requesting the contact person for information
C)Relying on stereotypes
D)Sizing up the audience during the presentation
Q3) Alia, a professor of zoology, wants to use concept mapping for her speech at a seminar.In which of the following situations will that be effective?
A)When there are several related ideas in her topic
B)When her speech contains only one central idea
C)When there are no specific goal statements
D)When her topic is too easy for the audience's level of understanding
Q4) Explain five primary research methods.
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Chapter 12: Organizing Your Speech
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Sample Questions
Q1) Which of the following statements is true of a speech outline?
A)It should be an exact replica of the speech manuscript.
B)Main points and major subpoints are written as complete sentences.
C)Each major point incorporates multiple ideas.
D)It contains only those subpoints one intends to speak about.
Q2) Section transitions preview the coming main points without summarizing them.
A)True
B)False
Q3) _________ are words or phrases that connect pieces of supporting material to their main point or subpoint they address.
A)Signposts
B)Clinchers
C)Quotations
D)Questions
Q4) A _____ is a shocking expression or example.
A)startling statement
B)joke
C)rhetorical question
D)direct question
Q5) Briefly explain a preparation outline.
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Chapter 13: Presentational Aids
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Sample Questions
Q1) Which of the following is a guideline to be followed while preparing presentational aids?
A)Present all the supporting materials you researched without simplifying them.
B)Use complete sentences instead of phrases or keywords.
C)No blank space should be left around the visuals.
D)Use typefaces and indenting to represent relationship between ideas.
Q2) Musical clips from CDs and iTunes, recorded clips from conversations, and interviews are examples of _____.
A)visual aids
B)audio aids
C)ergonomic aids
D)ergogenic aids
Q3) During her presentation on conserving water, Samantha plays a graphic video clip of construction of dams.In this scenario, Samantha is using _____.
A)mobility aids
B)ergonomic aids
C)ergogenic aids
D)audiovisual aids
Q4) Define audio aids and audio visual aids.
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Chapter 14: Language
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Sample Questions
Q1) A(n) _________ is an implied comparison between two unlike things, expressed without using like or as.
A)alliteration
B)metaphor
C)assonance
D)simile
Q2) Michael Adams has been invited as a guest speaker for a seminar.Before his speech, the host of the seminar introduces him as, "Mr.Adams, whose brother is my favorite TV anchor, is the seminar's guest speaker." In this case, the introduction given by the host of the seminar is an example of a(n) _____.
A)rhetorical question
B)marker
C)irrelevant association
D)alliteration
Q3) Information that may have a physical, economic, or psychological impact on audience members should be avoided in a speech.
A)True
B)False
Q4) Discuss the ways to establish relevance with your audience.
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Chapter 15: Delivery
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Sample Questions
Q1) Which of the following statements is true of effective facial expressions?
A)They can help in animating a speech.
B)They have a limited influence on an audience's perception of a speaker.
C)They hinder nonverbal immediacy of a speaker.
D)They signal a speaker's nervousness.
Q2) _____ are defined as moments of silence strategically used to enhance meaning.
A)Postures
B)Facial expressions
C)Gestures
D)Pauses
Q3) A(n) _____ is one that is researched and planned ahead of time, but the exact wording is not scripted and will vary somewhat from presentation to presentation.
A)extemporaneous speech
B)impromptu speech
C)memorized speech
D)manuscript speech
Q4) Discuss the three phases of public speaking apprehension.
Q5) Discuss how speeches are evaluate
d.Explain the advantages of a critical analysis.
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Chapter 16: Informative Speaking
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Sample Questions
Q1) Expository speeches allow a speaker to provide multiple perspectives on a specific issue.
A)True
B)False
Q2) A(n) _________ is an informative presentation that provides carefully researched, in-depth knowledge about a complex topic.
A)process speech
B)expository speech
C)impromptu speech
D)didactic speech
Q3) _________ is a method used to create an accurate, vivid, verbal picture of an object, geographic feature, setting, event, person, or image.
A)Narration
B)Demonstration
C)Contrast
D)Description
Q4) Briefly explain any two characteristics of informative speaking.
Q5) Discuss comparison and contrast and narration methods of informing with examples.
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Chapter 17: Persuasive Speaking
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Sample Questions
Q1) According to the three-part model developed by Stephen Toulmin, the_________ is the conclusion a speaker wants an audience to agree with.
A)claim
B)warrant
C)support
D)premise
Q2) A(n) _____ occurs when the alleged cause fails to produce the effect.
A)imperfect cause
B)ad hominem fallacy
C)either/or fallacy
D)false cause
Q3) According to the elaboration likelihood model (ELM), which of the following is true of the central route?
A)People are more likely to change their minds when their decisions are based on central processing.
B)It integrates the rhetorical strategies of ethos and pathos.
C)It is impossible to use the central root after the peripheral route is triggered.
D)People process important information through the central route.
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