Communication Skills Exam Preparation Guide
Course Introduction
Communication Skills is a foundational course designed to enhance students' abilities to effectively express ideas, exchange information, and engage in meaningful interactions across diverse contexts. Through a combination of theoretical frameworks and practical exercises, the course covers essential elements of verbal and nonverbal communication, active listening, public speaking, persuasive techniques, and intercultural communication. Students will develop critical skills in both personal and professional settings, learn to overcome common communication barriers, and gain confidence in presenting their thoughts clearly and efficiently, thereby preparing them for successful collaboration and leadership in varied environments.
Recommended Textbook
Communication Principles for a Lifetime 5th Edition by Steven A. Beebe
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15 Chapters
1337 Verified Questions
1337 Flashcards
Source URL: https://quizplus.com/study-set/3978
Page 2
Chapter 1: Foundations of Human Communication
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87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/79903
Sample Questions
Q1) What three criteria should be used to judge communication competence?
Answer: The message should be understood and it was intended.The message should achieve the intended effect of the communicator.The message should be ethical.
Q2) A nonverbal message may contradict a person's verbal message.
A)True
B)False
Answer: True
Q3) Which of the following could best be described as an example of impersonal communication?
A) Asking the teller at the bank to cash a check.
B) Discussing skydiving with your English professor after class.
C) Reviewing your notes for your history exam.
D) Talking to your best friend about your job interview.
Answer: A
Q4) To be _____ is to consider the needs,motives,desires,and goals of our communication partners while still maintaining our integrity.
Answer: other-oriented
Q5) Rules that are not specifically spelled out are _____ rules.
Answer: implicit
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Chapter 2: Self Awareness and Communication
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89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/79904
Sample Questions
Q1) Maria does not feel confident with her academic abilities in Calculus class;however,she feels at ease with her abilities in her drawing class.This example illustrates which of the following?
A) Self
B) Self-concept
C) Self-image
D) Self-fulfilling prophecy
Answer: C
Q2) If you are operating in the unconscious incompetent,you are unaware of your own incompetence and don't know what you don't know.
A)True
B)False
Answer: True
Q3) Your "Who am I?" responses are part of your self-image.
A)True
B)False
Answer: False
Q4) Your _____ identity is one you personally assign to yourself and act out. Answer: avowed
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Chapter 3: Understanding Verbal Messages
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86 Verified Questions
86 Flashcards
Source URL: https://quizplus.com/quiz/79905
Sample Questions
Q1) The Sapir-Whorf Hypothesis suggests which of the following?
A) Language and thought are exclusive of one another.
B) Thought is rooted in and controlled by language.
C) Language is rooted in and controlled by thought.
D) Language does not impact our world view.
Answer: B
Q2) Generic language is language that _____.
A) reveals bias
B) uses general terms that stand for all persons or things within a given category
C) reflects untrue generalizations
D) reveals the assumption that the word is heterosexual
Answer: B
Q3) The Sapir-Whorf Hypothesis maintains that our thoughts are rooted in and controlled by language.
A)True
B)False
Answer: True
Q4) When a person interprets or makes sense of symbols,he or she is creating _____.
Answer: meaning
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Chapter 4: Understanding Nonverbal Messages
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95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/79906
Sample Questions
Q1) After Aesha got off the phone,her face looked like it had fallen two inches.She looked down,and walked to her room slowly.Jonna said to her,"What happened?" In reading Aesha's facial expressions,Jonna was using Aesha's _____.
A) affect displays
B) regulators
C) adaptors
D) emblems
Q2) The expectancy violation theory was developed by which researcher(s)?
A) Ekman ad Friesen
B) Hall
C) Mehrabain
D) Burgoon
Q3) Nonverbal behavior that communicates liking and engenders feelings of pleasure is called _____.
A) territorial marker
B) immediacy
C) emblems
D) affect displays
Q4) What does kinesics study?
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Chapter 5: Listening and Responding
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) Which of the following is included in the skills needed to listen with empathy?
A) Listen primarily for the content
B) Take very thorough notes
C) Offer advice
D) Try to feel what the other person is feeling
Q2) Questioning the assumptions underlying a message describes _____.
Q3) Which of the following statements is true of active listeners?
A) They are engaged in listening with their minds and their hearts.
B) They are constantly thinking of an appropriate response.
C) They do most of the talking.
D) They offer nonverbal feedback.
Q4) What are the four guidelines for responding with empathy?
Q5) The fear of misunderstanding or misrepresenting messages spoken by other people is part of _____.
A) communication triage
B) emotional noise
C) receiver apprehension
D) social decentering
Q6) Identify and explain the three steps of the process for improving your listening.
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Chapter 6: Adapting to Others: Diversity and Communication
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85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/79908
Sample Questions
Q1) Define culture shock and give an example.
Q2) According to Hofstede's research,which of the following is a characteristic of a culture that has a high level of uncertainty avoidance?
A) People have relaxed,informal expectations of others.
B) Ambiguity is valued.
C) Elaborate codes of conduct are enforced.
D) People don't mind not knowing what is going to happen next.
Q3) Greg's new job required that he make a sales presentation in Korea.When he arrived,he was stressed due to the differences in language,customs,and food.How would you best describe what Greg was feeling?
A) Globalization
B) Culture shock
C) Difference in worldviews
D) Exposure to co-cultures
Q4) Cultures with high uncertainty avoidance scores tend to establish rigid codes of conduct.
A)True
B)False
Q5) Explain the concept of worldview and offer one example of your own.
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Chapter 7: Understanding Interpersonal Communication
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89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/79909
Sample Questions
Q1) Explain impersonal communication and provide an example.
Q2) Explain uncertainty reduction theory.How might we go about reducing our uncertainty?
Q3) We are less likely to be attracted to people who are far away from us physically and geographically.
A)True
B)False
Q4) Reciprocity in self-disclosure is the tendency to reveal only superficial information in relationships that are not intimate.
A)True
B)False
Q5) A relationship that forms situationally,simply because one's life overlaps with another in some way is a relationship of _____.
Q6) Another term used to describe a conversational narcissist is__________.
A) passive communicator
B) interactive communicator
C) active communicator
D) self-absorbed communicator
Q7) Explain the concept of affection.
Page 9
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Chapter 8: Enhancing Relationships
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87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/79910
Sample Questions
Q1) What is meant by a cooperative style of conflict management? Explain the four techniques discussed in your book as for using a cooperative style.
Q2) A destructive conflict is one in which combatants view their differences from a lose-lose perspective.
A)True
B)False
Q3) In a parallel relationship,power continually shifts from one partner to the other, depending on the nature of the interaction or situation.
A)True
B)False
Q4) During a conflict over how household tasks should be divided,Martha and Isaac were able to generate creative solutions which actually improved their communication.This would be characteristic of _____ conflict.
Q5) Briefly explain the autonomy vs.connection relational dialectic.
Q6) When a struggle occurs between two people due to unmet needs,this is called a(n)_____ .
Q7) When a participant in a conflict uses distracting,placating,computing,or withdrawing he/she is using a(n)_____ style.
Page 10
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Chapter 9: Understanding Group and Team Performance
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92 Verified Questions
92 Flashcards
Source URL: https://quizplus.com/quiz/79911
Sample Questions
Q1) The communication network which features a central individual who receives and sends most messages is the all-channel network.
A)True
B)False
Q2) Clara thinks Carlo's idea for organizational outreach is impractical and cannot be implemented effectively.The discussion becomes heated and things seem to be getting out of control,so Chad suggests that the group take a break to rethink the issue.Chad is fulfilling which type of group role?
A) Individual role
B) Task role
C) Social role
D) Procedural role
Q3) George,Paul,and Sue tend to sit together at meetings and seem to like telling stories to each other,sharing private jokes,and sometimes talking about other group members.The trio would be known as a
A) group deviate.
B) referent group.
C) clique.
D) blocker.
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Page 11
Chapter 10: Enhancing Group and Team Performance
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91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/79912
Sample Questions
Q1) Compare and contrast trait,functional,styles,situational,and transformational group leadership and give an example of each.
Q2) The _____ approach to leadership attempts to identify key communication behaviors that help a group arrive at a quality decision.
Q3) _____ is an agreement arrived at by a group through interaction in which all members of the group agree to support the decision.
Q4) Nominal group technique includes
A) silent brainstorming by individuals followed by sharing ideas with the group.
B) group members shout out ideas off the cuff as quickly as possible.
C) searching the Internet for what has been done in the past.
D) interviewing experts on the topic to gain their insights on past solutions.
Q5) The traits approach to leadership suggests that when we become leaders,we begin to develop traits that will help us to learn better ways to lead.
A)True
B)False
Q6) What are structure and interaction in a group,and why does your book say groups need a balance of them?
Q7) Discuss when a situational leader might employ a democratic style.
Page 12
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Chapter 11: Developing Your Presentation
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89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/79913
Sample Questions
Q1) During the preparation of his speech,Ari interviewed the United States Senator from his district about the construction costs of a new airport planned outside the city.He used information from the interview to support his persuasive speech.This type of support is known as which of the following?
A) Lay testimony
B) Hypothetical illustration
C) Statistics
D) Expert testimony
Q2) Libraries' collections of books are known as which of the following?
A) Booleans
B) Stacks
C) Periodicals
D) Periodical index
Q3) "Laser beams aid surgeons by cutting or destroying diseased tissue,shrinking tumors,burning off tissue,or sealing blood vessels." This statement is an example of a(n)_____ definition.
Q4) Stage fright and communication apprehension are also known as _____ anxiety.
Q5) What the listeners should know or be able to do at the end of your speech is the _____ purpose.
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Chapter 12: Organizing and Outlining Your Presentation
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86 Verified Questions
86 Flashcards
Source URL: https://quizplus.com/quiz/79914
Sample Questions
Q1) J.P.wants to develop a presentation about the five bases of interpersonal power (legitimate,reward,coercive,expert,and referent).His topic would be best suited for what type of organizational pattern?
A) Topical
B) Spatial
C) Chronological
D) Cause-and-effect
Q2) Gary planned to discuss the medieval weapons by describing three types of swords used during that period.If he discusses each type of sword as a main point,he would be using a(n)_____ organizational pattern.
Q3) Before moving to your next point in your presentation you say,"We have discussed what sleep deprivation is and why it can be a problem for college students." This is an example of a(n)_____.
A) internal preview
B) internal summary
C) initial preview
D) final summary
Q4) What should a conclusion accomplish?
Q5) Explain specificity and how it can be used to organize the speech.
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Chapter 13: Delivering Your Presentation
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91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/79915
Sample Questions
Q1) A word that does not stereotype,discriminate against,or insult any sexual,racial,cultural,or religious group is _____.
Q2) What is cadence? Discuss the four ways suggested by your text for creating cadence in your presentation.
Q3) In his speech on Aphrodite,Ted stated that "her eyes were pools" and went on to compare their beauty to that of the sea.The phrase "her eyes were pools" is a use of_____.
A) simile
B) metaphor
C) parallelism
D) personification
Q4) Explain the concept of using words well as part of effective verbal delivery.
Q5) Which of the following is not a recommendation on the use of gestures?
A) You should vary your gestures
B) With culturally diverse audience,use fewer gestures
C) Focus on the message you want to communicate
D) Use as many gestures as possible so long as they are natural and not forced
E) Your gestures should be definite
Q6) Explain the importance that facial expression can have in your delivery.
Q7) Briefly explain antithesis and provide an example.
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Chapter 14: Speaking to Inform
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87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/79916
Sample Questions
Q1) _____ are people who have a learning style who prefer practical,useful information that is relevant;they seek information that can connect with their life experiences.
Q2) To repeat important ideas several times in the speech,especially through previews and summaries,is to reinforce your ideas through _____ .
Q3) Tiffany presented an informative speech on the cognitive theory of stimulation.What type of informative speech was this?
A) A speech about an idea
B) A speech about a procedure
C) A speech about an object
D) A speech about an event
Q4) You can reinforce key ideas nonverbally by _____.
A) gesturing to emphasize key phrases
B) using a phrase like "another important point is..."
C) establishing a motive for your audience to listen
D) using an interpreter
Q5) Why are speeches about idea more abstract than other types of informative speeches?
Q6) A speech about a(n)_____ is one about an abstract concept,theory,or principle.
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Chapter 15: Speaking to Persuade
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87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/79917
Sample Questions
Q1) Explain what a speaker can do to enhance initial credibility,derived credibility,and terminal credibility.
Q2) Which of the following is a recommended strategy for an unreceptive audience?
A) Provide a clear objective
B) Tell your audience what you want them to do
C) Acknowledge opposing points of view
D) Save your strongest argument for last
Q3) Which of the following is a term used in Maslow's hierarchy of needs?
A) Self-actualization
B) Action
C) Satisfaction
D) Visualization
Q4) Assuming that someone is an expert on a topic just because he or she is a celebrity is an example of _____.
A) appeal to misplaced authority
B) bandwagon fallacy
C) either-or fallacy
D) non sequitur
Q5) _____ credibility is the impression of a speaker's believability after the speech has been concluded.
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