Communication Skills Exam Practice
Tests
Course Introduction
This course focuses on developing effective communication skills essential for personal, academic, and professional success. Students will explore the key principles of verbal and nonverbal communication, active listening, public speaking, interpersonal interactions, and group dynamics. The course also emphasizes written communication techniques, digital communication manners, and the role of culture and context in the communication process. Practical exercises and real-life scenarios will help students build confidence and competence in conveying messages clearly, adapting to different audiences, and overcoming communication barriers.
Recommended Textbook
Interpersonal Communication Relating to Others 5th Canadian Edition by Steven A. Beebe
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11 Chapters
1304 Verified Questions
1304 Flashcards
Source URL: https://quizplus.com/study-set/299
Page 2
Chapter 1: Introduction to Interpersonal Communication
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/4962
Sample Questions
Q1) Compare and contrast communication as action, interaction, and transaction.
Answer: Refer to "An Evolving Model for Human and Interpersonal Communication".
Human communication as Action: message transfer - source, receiver, message, channel, noise.
Human communication as Interaction: message exchange - same as action model plus feedback and context.
Human communication as Transaction: message creation - this model use the same components as the other two models to describe communication and the difference is that all of the interaction is simultaneous.
Q2) Which of the following is NOT a dimension of Emotional Response Theory?
A)pleasure-displeasure
B)arousal-nonarousal
C)dismissiveness-submissiveness
D)dominance-submissiveness
Answer: C
Q3) Define mediated interpersonal communication and give an example.
Answer: Mediated interpersonal communication occurs when communication with others is established or maintained by using media (such as e-mail, telephone, or fax)rather than face-to-face encounters.
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Page 3
Chapter 2: Interpersonal Communication and Self
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/4963
Sample Questions
Q1) Attitudes, beliefs, and values are
A)learned constructs that shape your behaviour and self-image.
B)learned predispositions to respond favourably or unfavourably.
C)ways we structure reality.
D)enduring concepts of right and wrong.
Answer: B
Q2) Which of the following is NOT one of the three ways of being self aware?
A)reactive self-awareness
B)objective self-awareness
C)subjective self-awareness
D)symbolic self-awareness
Answer: A
Q3) The dyadic effect describes the
A)different levels of self-disclosure.
B)risky nature of self-disclosure.
C)reciprocal nature of self-disclosure.
D)the difference between online and face-to-face self-disclosure.
Answer: C
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Chapter 3: Interpersonal Communication and Perception
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/4964
Sample Questions
Q1) Your roommate spends several minutes detailing the reasons s/he did not meet you for lunch according to the plans you had made.You start tuning out her lengthy explanations.Which of the barriers to accurate perception is influencing you?
A)oversimplifying
B)imposing consistency
C)overgeneralizing
D)negative focus
Answer: A
Q2) Your friend hardly spoke at a party you both attended.You are not surprised, since you know your friend is shy.You are attributing A)circumstance.
B)stimulus.
C)person.
D)intentionality.
Answer: C
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5
Chapter 4: Listening and Responding
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/4965
Sample Questions
Q1) Messages generated by computers, FAX machines, and other technological devices may create the listening barrier of
A)external noise.
B)personal agenda.
C)information rate.
D)information overload.
Q2) The job of a stock trader requires complex, detailed information.A stock trader is probably
A)an action-oriented listener.
B)a time-oriented listener.
C)a content-oriented listener.
D)a people-oriented listener.
Q3) The communication area in which people receive most of their training is A)listening.
B)reading.
C)writing.
D)speaking.
Q4) Give examples to explain which of the four listening styles are most like your own.
Q5) Which of the four listening styles is best? Why?
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Chapter 5: Verbal Communication Skills
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/4966
Sample Questions
Q1) List the six ways that words can be used to establish supportive relationships.
Q2) The nervous speaker who confused the word organism with orgasm used A)indexing.
B)a malapropism.
C)restricted code.
D)static evaluation.
Q3) To help build empathy and avoid lengthy harangues,
A)describe how you view the situation.
B)reflect content.
C)wait.
D)disclose your feelings.
Q4) Using one word or phrase when you meant to say one that sounds like it is A)an inference.
B)a connotation.
C)a restricted code.
D)a malapropism.
Q5) Compare and contrast a debate and a dialogue.
Q6) List six ways you can use words to create a defensive relationship.
Q7) Explain the triangle of meaning.
Q8) Discuss five word barriers and how to overcome them.
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Chapter 6: Non-Verbal Communication Skills
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/4967
Sample Questions
Q1) Just being together quietly to enjoy each other's company exemplifies
A)back channelling.
B)positive silence.
C)affect display.
D)immediacy.
Q2) The more intimate a relationship, the more we depend on non-verbal cues of our partners illustrates which of the qualities of non-verbal communication?
A)Non-verbal communication is the primary way we communicate feelings and attitudes.
B)Non-verbal communication plays a major role in interpersonal relationships.
C)Non-verbal messages are usually more believable than verbal messages.
D)Non-verbal messages are continuous.
Q3) Intimate space is the area ranging from
A)1½ to 4 feet.
B)0 to 1½ feet.
C)4 feet to 12 feet.
D)12 feet and more.
Q4) Describe the functions of eye contact.
Q5) Why are vocal cues important to interpersonal communication?
Q6) Some people are better at interpreting non-verbal communication.Who?
Page 8
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Chapter 7: Conflict Management Skills
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/4968
Sample Questions
Q1) "It's not my problem," would be a response from an individual who uses which conflict management style?
A)avoidance
B)compromise
C)collaboration
D)competition
Q2) An expressed struggle indicates which stage of conflict?
A)prior condition stage
B)frustration awareness stage
C)active conflict stage
D)resolution stage
Q3) Expressive conflict
A)centres on achieving a particular goal or task.
B)focuses on issues about relationship quality and managing interpersonal tension and hostility.
C)is triggered by lack of understanding and miscommunication.
D)stems from different ideas, perceptions, and goals.
Q4) In managing the problem, what are the steps in the problem solving process? Identify a conflict that you have recently experienced.Using the problem solving process, resolve the conflict.
Page 9
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Chapter 8: Interpersonal Communication and Cultural Diversity
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/4969
Sample Questions
Q1) Which of the following is a quick way to summarize the communication differences between men and women?
A)Men often communicate to establish rapport; women often communicate to report.
B)Men communicate to dominate; women communicate to avoid confrontation.
C)Men often communicate to report; women often communicate to establish rapport.
D)Women are more likely than men to use communication to accomplish something.
Q2) What occurs when communicating with a person from another culture?
A)Predicted outcome values are ambiguous
B)Uncertainty levels will be low.
C)The Johari window will have a large open area.
D)Uncertainty levels will be high.
Q3) Intercultural communication competence is
A)accepting the differences in language and non-verbal codes.
B)assuming that other people are always different.
C)the ability to adapt your behaviour toward another in ways that are appropriate to the other person's culture.
D)accepting that different cultures have both similarities and differences.
Q4) Why is it so important in Canada for us to learn about intercultural communication?
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Q5) Discuss the differences between masculine and feminine cultural perspectives.
Chapter 9: Understanding Interpersonal Relationships
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96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/4970
Sample Questions
Q1) When one partner in a relationship has more power than the other, the relationship is
A)parallel.
B)complementary.
C)symmetrical.
D)equal.
Q2) When you are assigned a roommate in the dorm, you are initially experiencing
A)a relational de-escalation.
B)a relationship of choice.
C)a relationship of circumstance.
D)a relational escalation.
Q3) Sun thought about how rewarding her relationship with Tran was and whether or not she could handle his workaholic tendencies that kept him at work for 12 hours a day. This is called
A)short-term initial attraction.
B)predicted outcome value.
C)relationship of choice.
D)relational expectations.
Q4) What is the difference between a relationship of circumstance and a relationship of choice?
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Chapter 10: Developing, Maintaining, and Ending
Interpersonal Relationships
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/4971
Sample Questions
Q1) Increasing our partner's sense of self-worth can be accomplished through A)conflict management.
B)adaptation.
C)compliance gaining.
D)confirming responses.
Q2) Couples use less present tense when the relationship is
A)in the initiation stage.
B)in the exploration stage.
C)in the intimate stage.
D)in the de-escalating stage.
Q3) Property, resources, and friends are divided up during which de-escalation stage?
A)separation
B)individualization
C)de-intensification
D)stagnation
Q4) What are the three ways relationships end and how does each work?
Q5) Compare and contrast indirect and direct strategies for ending a relationship.
Page 12
Q6) What are the stages in the ending of a relationship according to Steve Duck?
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Chapter 11: Interpersonal Relationships at Home, Through
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/4972
Sample Questions
Q1) Identify the type of family in which you were raised by applying the makeup of your family to the definitions in your textbook.
Q2) How do you show that you are "listening" while involved in CMC?
A)Use emoticons and other forms of feedback.
B)Send confirming responses, seek clarification, and paraphrase back.
C)Respond quickly.
D)Adapt your messages to your partner's preferred style.
Q3) Customers.
A)Upward communication
B)Quid pro quo
C)Sexual harassment
D)Downward communication
E)Hostile environment
F)Horizontal communication
G)Outward communication
Q4) Why do some relationships formed primarily through CMC become hyperpersonal?
Q5) What are the challenges of CMC? Use some examples from your own life to help illustrate these.
Q6) Describe asynchronous interaction.
Q7) What is the circumplex model of family interaction?
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