Communication Skills Exam Bank
Course Introduction
Communication Skills focuses on the fundamental principles and practices of effective verbal and non-verbal communication in various professional and social contexts. The course covers topics such as active listening, clear articulation, presentation techniques, interpersonal communication, and conflict resolution. Emphasis is placed on building confidence, enhancing group interaction, and adapting communication styles to diverse audiences. Students will engage in practical exercises, group discussions, and real-world scenarios to develop and refine their communication abilities, ensuring they are well-equipped for both academic and workplace environments.
Recommended Textbook Looking Out Looking In 15th Edition by Ronald
B. Adler
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12 Chapters
794 Verified Questions
794 Flashcards
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Page 2
Chapter 1: A First Look at Interpersonal Communication
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) DO NOT USE In Chapter One, sociolinguist Deborah Tannen claims that
A)electronic mail can deepen the quality of relationships.
B)electronic mail makes interpersonal communication more impersonal.
C)everyone prefers face to face communication rather than electronic mail.
D)relationships cannot be maintained using electronic mail.
Answer: A
Q2) Alex decides what Rafael meant by that frown.
A)external noise
B)environment
C)channel
D)decoding
E)psychological noise
Answer: D
Q3) Research has shown that competent communicators achieve effectiveness by
A)using the same types of behavior in a wide variety of situations.
B)developing large vocabularies.
C)apologizing when they offend others.
D)giving lots of feedback.
E)adjusting their behaviors to the person and situation.
Answer: E
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Chapter 2: Interpersonal Communication and Social Media
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) In the Reading Feature "Social Networking, Survival, and Healing," Brad K.explains that social media saved his life by offering him ________________.
A)suggestions for videogames that kept him distracted from his problems
B)continual messages of encouragement
C)opportunities to vent his feelings
D)free offers for legally prescribed drugs
Answer: B
Q2) Synchronicity is the condition when communicators are all connected in real time.
A)True
B)False
Answer: True
Q3) According to some surveys, 70 percent of job recruiters in the United States have hired candidates because of information found online.
A)True
B)False
Answer: False
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Chapter 3: Communication and Identity
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Most researchers agree that we are born with many of our personality traits.
A)True
B)False
Answer: True
Q2) The term "self-concept" refers to
A)the sum of one's physiological, social, and psychological attributes as perceived by an impartial observer.
B)the way an individual believes others perceive her/him.
C)the total of an individual's own beliefs about his/her physical characteristics, intelligence, aptitudes, and social skills.
D)the sum of one's psychological, social, and physical attributes as perceived by a significant other.
E)none of the above.
Answer: C
Q3) Personality traits are largely a result of genetics rather than of socialization.
A)True
B)False
Answer: False
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5
Chapter 4: Perception
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) You say you're late because your partner is never ready on time; your partner says she takes her time getting ready because you're always late.
A)punctuation
B)interpretation
C)empathy
D)attribution error
E)androgynous behavior
Q2) After using the "Pillow Method" you should typically conclude that the issue being considered is not important enough to worry about.
A)True
B)False
Q3) The steps in the perception process are
A)initial, intermediate, final.
B)assumption, experience, expectation.
C)physical, psychological, experimental.
D)selection, organization, interpretation.
E)response, action, interaction.
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Chapter 5: Emotions
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72 Flashcards
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Sample Questions
Q1) Which of the following is not one of the suggestions made in the chapter reading about introverts?
A)Avoid asking introverts why they "don't like people."
B)Don't demand immediate feedback from an introvert.
C)Don't interrupt once an introvert gets to talking.
D)Give an introvert suggestions to help him come out of his shell.
E)Do avoid asking an introvert to repeat himself.
Q2) The "amygdala" refers to
A)the threat alarm system in the brain.
B)a type of emotional contagion.
C)a reservoir of emotional memories.
D)nonverbal reactions expressed on the face.
E)none of the above.
Q3) One of the reasons we don't express emotions is that we don't recognize when they occur.
A)True
B)False
Q4) Feelings are often recognized by nonverbal changes, such as blushing.
A)True
B)False
Page 7
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Chapter 6: Language
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) In a low-context language culture, you will notice
A)indirect expression of opinions.
B)use of silence admired.
C)less reliance on explicit verbal messages.
D)self-expression valued.
E)ambiguity admired.
Q2) A speaker's willingness to take responsibility for his/her thoughts or feelings can be indicated by the use of
A)singular terms.
B)"I" language.
C)"you" language.
D)consequence terms.
E)euphemisms.
Q3) Inferential statements are conclusions arrived at from an interpretation of evidence.
A)True
B)False
Q4) All human languages are symbolic in nature.
A)True
B)False
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Chapter 7: Nonverbal Communication
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56 Verified Questions
56 Flashcards
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Sample Questions
Q1) Proxemics is the study of
A)the way people and animals use space.
B)the way people use words to transmit messages.
C)the way people use facial expressions.
D)the way people use silence.
E)the way people use vocal cues.
Q2) Students who were shown interior home photos accurately identified that the homes communicated
A)the homeowners' politeness.
B)the homeowners' tenseness.
C)the homeowners' artistic interests.
D)family orientations.
E)All of these choices are correct.
Q3) It is possible to recognize paralinguistic messages, even if you don't understand the language being spoken.
A)True
B)False
Q4) Pupil dilation can be a sign of deception.
A)True
B)False
Page 9
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Chapter 8: Listening
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77 Verified Questions
77 Flashcards
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Sample Questions
Q1) Advice given in a respectful, caring way is always the best listening response to use when approached with another's problem.
A)True
B)False
Q2) Insulated listeners respond only to the parts of your remarks that interest them.
A)True
B)False
Q3) Mindless listening is never suggested because it shows lack of concern for the speaker.
A)True
B)False
Q4) The advantage of paraphrasing to help is that
A)you can help the problem-holder to sort out the problem.
B)you can suggest the solution that's best for your partner.
C)you can point out your partner's good ideas.
D)you can share your own experiences and ideas.
E)All of these answers are correct.
Q5) There are five elements in the listening process.Discuss each with a full and detailed explanation.
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Chapter 9: Communication and Relational Dynamics
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) Some couples never experience distance in their relationship.
A)True
B)False
Q2) Which of the following was found to be true about lying in online dating profiles?
A)The more deceptive a dater's profile was the less likely they were to use "I."
B)Fabricators tend to write shorter self-descriptions.
C)Liars often flip their language, as in "not sad" instead of "happy."
D)b and c
E)all of the above
Q3) "Why don't you go ahead and visit your friends without me this weekend.I'll stick around and catch up on my studies." This statement typifies which relational stage?
A)integrating
B)differentiating
C)bonding
D)terminating
E)intensifying
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11
Chapter 10: Communication in Close Relationships
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76 Verified Questions
76 Flashcards
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Sample Questions
Q1) DO NOT USE Affinity is defined as the degree to which people like or appreciate one another.
A)True
B)False
Q2) Friendships are either task-oriented or relationship-oriented, but not both.
A)True
B)False
Q3) DO NOT USE Dialectical tensions arise when a relationship is new and tend to disappear after the first two years.
A)True
B)False
Q4) DO NOT USE Your roommate says, "It's your turn to take out the trash" in a demanding tone of voice.If you want to find out the relational dimension of the message, you should
A)remind your roommate nicely that you took the trash out last night
B)use perception checking to see if your roommate is upset with you.
C)negotiate other ways of dealing with the trash problem.
D)ask your roommate's friends to explain the real problem.
E)point out how defensive your roommate sounds.
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Page 12
Chapter 11: Improving Communication Climates
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) "That's the way of the world.Get used to it."
A)evaluation
B)control
C)neutrality
D)superiority
E)certainty
Q2) A supportive climate usually results from the expression of empathy.
A)True
B)False
Q3) People who act in accordance with Gibb's category of equality communicate that A)everyone is equal in every way.
B)while they may have greater talent in some areas, all have just as much worth as human beings.
C)all human beings are created with the capacity to be equal in all areas.
D)All of these answers are correct.
E)None of the above answers are correct.
Q4) Defensiveness is often a self-perpetuating cycle.
A)True
B)False
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Chapter 12: Managing Interpersonal Conflicts
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) What conflict style to choose should be determined by the style you are most comfortable using.
A)True
B)False
Q2) A win-win, collaborative approach might be beneficial, but it isn't very realistic to use due to its detail and complicated structure.
A)True
B)False
Q3) In high-context, collectivist countries, avoidance and accommodation are considered positive, appropriate ways to handle conflict.
A)True
B)False
Q4) When unhappy couples argue, they
A)use evaluative "you" language.
B)ignore each other's nonverbal relational messages.
C)have minimal empathy for the other.
D)are not problem-oriented.
E)All of these answers are correct.
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