Communication in the Workplace
Exam Answer Key
Course Introduction
This course explores the principles and practices of effective communication within professional environments. Students will examine verbal, nonverbal, and written communication methods, learn strategies for interpersonal and group interactions, and develop skills for conflict resolution, constructive feedback, and active listening. The curriculum emphasizes the role of communication in teamwork, leadership, and organizational culture, while also addressing communication challenges in diverse and digital workplaces. Through case studies, role-playing, and practical assignments, students will enhance their ability to communicate clearly and professionally in various workplace scenarios.
Recommended Textbook
Strategic Communication in Business and the Professions 7th Edition by Dan OHair
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14 Chapters
549 Verified Questions
549 Flashcards
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Page 2
Chapter 1: Communication in Organizations
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/33279
Sample Questions
Q1) The means by which a message moves from source to receiver is called encoding.
A)True
B)False
Answer: False
Q2) Creative insight refers to the ability to ask the right questions.
A)True
B)False
Answer: True
Q3) In systems theory,the idea that organizational members rely on one another to Accomplish goals,such that if one person is absent or fails to do her/his share of the work the entire team suffers,is known as A) synergy.
B) openness.
C) hierarchy.
D) interdependence.
Answer: D
Q4) Context is the situation or setting in which communication occurs.
A)True
B)False
Answer: True
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Chapter 2: The Model of Strategic Communication
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) Tall organizations are those whose headquarters are in buildings with 30 or more floors.
A)True
B)False
Answer: False
Q2) Internal communication includes understanding elements such as
A) downward, upward, and external communication.
B) upward, downward, and tall versus flat structure.
C) downward, upward, horizontal, and informal networks.
D) horizontal networks.
Answer: C
Q3) Why is the process of establishing shared organizational values difficult?
A) Each person has his/her own personal value system to guide behavior.
B) Organizations are so diverse that it is almost impossible to get all members to have the same values.
C) Values are established over a long period of time, which makes the process of determining them difficult.
D) Values are temporary and therefore can never be accurately assessed.
Answer: A
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Page 4
Chapter 3: Diversity in Business and the Professions
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) International communication is the study of cultural communication between representatives of different nations.
A)True
B)False
Answer: True
Q2) Total knowledge and complete understanding of another culture is A) common if the cultures are similar in religious beliefs.
B) impossible.
C) needed for successful communication to occur.
D) damaging to a person's self
Answer: B
Q3) A person who studies the kinds of speech markers used by different ethnic groups who Speak the same language is using which type of language analysis?
A) semantics
B) semiotics
C) synthesis
D) sociolinguistics
Answer: D
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Chapter 4: Listening Skills
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) What are two ways to overcome the three D's?
A) ask the speaker questions and sit up straight
B) take notes and tape
C) be alert and eat before the meeting
D) ask questions to oneself and take notes
Q2) When listening in a classroom,noise in the hallway is an example of an emotional distraction.
A)True
B)False
Q3) Demonstrating sympathy and empathy helps listeners to
A) understand self
B) understand others' perceptions.
C) deal with whatever situation is encountered.
D) make one appear caring.
Q4) Perception is the process of creating meaning based on experience.
A)True
B)False
Q5) Sympathy is the act of sharing the feelings of another person.
A)True
B)False
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Chapter 5: Verbal and Nonverbal Skills
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Oculesics is another word for eye behavior.
A)True
B)False
Q2) "I now pronounce you man and wife" is an example of sexist language.
A)True
B)False
Q3) Which of the following dress -code regulations have been upheld in court?
A) no earrings for men
B) no braided hair
C) no facial hair
D) no long hair for men or women
E) All of the above
Q4) Of the following ethnic groups,which one seems to be most comfortable with a Personal bubble extending 12 to 15 inches?
A) Japanese
B) Latino
C) Asians
D) Americans
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Page 7
Chapter 6: Leadership and Management Skills
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) According to David Campbell of the Center for Creative Leadership,vision is A) a conceptual road map from the organization's present position to some imagined future.
B) a description of the way to an imagined future using detailed examples.
C) an imagined future that contains only mystical qualities.
D) none of the above.
Q2) The abilities to see your job in its relationship to the entire organization and to recognize how the organization interacts with its environment are called human skills.
A)True
B)False
Q3) A vital leadership skill for the future is the ability to A) handle computers effectively.
B) cope with new information technologies.
C) build strong organizations.
D) organize others.
Q4) Certainty words are tangible and concrete words that reflect reality. A)True
B)False
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Chapter 7: Work Relationships
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) Statistics show that hostile customers,through word of mouth,can __________ a Company's business by 2%.
A) increase
B) reduce
C) extend
D) encourage
Q2) Thanks to the circulation of information regarding sexual harassment,it no longer occurs in the workplace.
A)True
B)False
Q3) According to the text,which of the following is NOT a signal or indicator of sexual harassment?
A) embarrassing jokes-jokes are meant to embarrass people.
B) taunting another worker-people need to know how to lighten up at work.
C) unwelcome remarks directed to someone who is in another room.
D) two coworkers mutually agreeing to stay after hours to complete a project.
Q4) As a supervisor,always take a sexual harassment complaint seriously.
A)True
B)False
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Chapter 8: Interviewing Skills
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69 Verified Questions
69 Flashcards
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Sample Questions
Q1) In the closing of an interview,which function describes the expression of pleasure With the interaction and the projection of what will happen next?
A) summarizing
B) concluding
C) supporting
D) identifying
Q2) When preparing a résumé,always be sure to include a citation of personal ? characteristics.
A)True
B)False
Q3) In a disciplinary interview,what task must the supervisor/manager accomplish before handing down discipline to the employee?
A) talk to others
B) review the company policy
C) hear the employee's side of the story
D) give an appraisal interview
Q4) Corrective feedback and supportive feedback are essentially the same things.
A)True
B)False
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Chapter 9: Fundamentals of Group Communication
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) What are the four types of groups?
A) family, church, present friends, and adolescent friends groups
B) family, adolescent friends, work, and therapy groups
C) past friends, family, social, and work groups
D) social, religious, church, and physical groups
Q2) The four major activities of teams are uncovering and analyzing problems,completing ? tasks,establishing and maintaining personal relationships,and facilitating group and ? organizational processes.
A)True
B)False
Q3) The tendency of group members to seek agreement is called groupthink.
A)True
B)False
Q4) The primary advantage of electronic communication is that people prefer to avoid face -to -face interaction
A)True
B)False
Q5) Open -mindedness is a symptom of groupthink.
A)True
B)False
11
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Chapter 10: Meetings: Forums for Problem Solving 305
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Sample Questions
Q1) What is one advantage of using the reflective thinking technique over the Delphi Technique?
A) It is efficient and provides a clear road map that saves time and energy.
B) Even though it takes longer than the Delphi technique, it provides better results.
C) It uses voting, which makes it more democratic.
D) It provides the best decision in the most amount of time.
Q2) Special committees are permanent subgroups that concentrate on long -term developments in broad areas such as budgeting and purchasing.
A)True
B)False
Q3) In the process of problem solving,using questionnaires to collect opinions and judgments from experts is called the Augustus technique.
A)True
B)False
Q4) Process goals attempt to improve the working of the group itself. A)True
B)False
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Chapter 11: Negotiation and Conflict Management
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Moving the focus of the negotiation to issues important to you is called positioning.
A)True
B)False
Q2) Which two functions are vital to the long -term growth and health of a company and its employees?
A) verbal aggressiveness and argumentativeness
B) negotiation and conflict management
C) negotiation and verbal aggressiveness
D) conflict and verbal aggressiveness
Q3) Which conflict style is more concerned with personal goal achievement than with Relational stability?
A) collaborating
B) accommodating C) compromising
D) competing
Q4) Initial bargaining strategies should include firm but cooperative messages.
A)True
B)False
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Page 13
Chapter 12: Developing and Delivering Effective Presentations
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) It is important to introduce new information in the conclusion to serve as a final hook for the audience.
A)True
B)False
Q2) Of the following steps to refining a speech,which is the second filter that identifies What you as the presenter want the audience to hink,believe,feel,or do as a result of Listening to your presentation?
A) topic choice
B) specific purpose
C) central idea
D) general purpose
Q3) Which of the following is the correct sequence for subdividing the content of an Outline?
A) I, A, 1, a
B) A, I, 1, a
C) 1, a, A, I
D) I, 1, A, a
Q4) A manuscript presentation and a memorized presentation are essentially the same.
A)True B)False
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Chapter 13: Informative Presentations
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36 Flashcards
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Sample Questions
Q1) A topical presentation will always be organized in a time
A)True
B)False
Q2) Spatial or geographical pattern of organizing ideas strengthen a demonstrative presentation.
A)True
B)False
Q3) Descriptive presentations seek to satisfy audience members' need to
A) have facts, figures, and other data.
B) learn how to do something.
C) see how something works.
D) have order.
Q4) Which of the following actions can a speaker take to help listeners best overcome their Physiological noise?
A) Make sure that a microphone is present.
B) Make sure that the presentation is interesting and captivating.
C) Make sure to use a range of voice inflections and pacing.
D) Make sure to adjust the temperature in the room the night before.
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Chapter 14: Persuasive and Special Presentations
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Which component of source credibility would a speaker be using if he/she delivered a Presentation filled with energy,liveliness,forcefulness,and frankness?
A) trustworthiness
B) dynamism
C) competence
D) eccentricity
Q2) Maslows system of needs is based on the argument that __________ -level needs must be satisfied before __________ -level needs can be motivating factors.
A) higher; lower
B) larger; smaller
C) lower; higher
D) lower; lower
Q3) Credibility is based solely on
A) extrinsic credibility.
B) the speaker's qualifications.
C) resources.
D) the audience's perceptions.
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