Communication in Organizations Pre-Test Questions
Course Introduction
This course explores the fundamental principles and practices of communication within organizational settings. Students will examine various forms of communication, including verbal, nonverbal, written, and digital interaction, as they apply to teamwork, leadership, conflict resolution, and decision-making processes. Emphasis is placed on understanding communication flows, barriers, and strategies that contribute to organizational effectiveness and culture. Through case studies, group activities, and practical exercises, learners will develop skills to enhance clarity, persuasion, and professionalism in professional environments.
Recommended Textbook
Business Communication Polishing Your Professional Presence 1st Canadian Edition by Barbara
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12 Chapters
1195 Verified Questions
1195 Flashcards
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Page 2
Chapter 1: Becoming a Successful Business Communicator
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37880
Sample Questions
Q1) After receiving an email from your boss asking if you are free to help with a project on Saturday, you reply with an email asking how long it will take and what you will be required to do. This is an example of feedback.
A)True
B)False Answer: True
Q2) All of the following are examples of communicating EXCEPT ________.
A)posting updates on Facebook to keep in touch with geographically distant friends and family
B)emailing your employer to confirm scheduling issues
C)speaking to your mother on the phone
D)gesturing across the table to a friend to get him to stop telling the story he has begun
E)reciting a list of dates to memorize them for an upcoming exam
Answer: E
Q3) One of the goals of communication is to avoid participating in a dynamic loop.
A)True
B)False
Answer: False
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3
Chapter 2: Managing the Communication Process:
Analyzing, Composing, Evaluating
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) If the purpose of your message is to inform parents about the new dismissal procedure designed to alleviate problems with the current process at your school, which of the following best represents the desired outcome of your message?
A)Parents will analyze the situation themselves.
B)Parents will be willing to help.
C)Parents will want to improve their children's experience.
D)Parents will follow the new process that you are implementing.
E)Parents will become involved in their children's educational goals.
Answer: D
Q2) Shannon needs to deliver some information quickly to a large group of people. Which of the following would be the best medium for her to use?
A)email
B)phone
C)memo
D)letter
E)one-on-one conversations
Answer: A
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Chapter 3: Who Am I Understanding Interpersonal Communication Styles
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) A lack of eye contact probably indicates that the speaker is untrustworthy.
A)True
B)False Answer: False
Q2) Which of the following is an example of a difficulty in listening comprehension?
A)not hearing what the ER doctor says because an ambulance outside is blaring its siren
B)not understanding what the ER doctor means when he says you are suffering from hypertension
C)not hearing what the ER doctor says over the conversation and cries of pain in the waiting area
D)not listening to what the ER doctor says because you're distracted by the new patient who's just been wheeled into the room
E)not understanding what the ER doctor says because you have a head cold and your ears are clogged
Answer: B
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Chapter 4: Who Are You Understanding Intercultural Communication
and Workplace Diversity
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/37883
Sample Questions
Q1) According to the Lewis model, qualities such as a preference for privacy, having restrained body language, and rarely interrupting a speaker are characteristics of what kind of communication style?
A)active
B)linear-active
C)multi-active
D)reactive
E)non-reactive
Q2) Which of the following people would be considered Metis?
A)Maria is the granddaughter of an Inuit woman and an English man.
B)Joseph is the great grandson of a First Nations woman and a French man.
C)Gabrielle is the great granddaughter of a First Nations man and a French woman.
D)Pierre is the son of a Inuit man and an English woman.
E)Tom is the grandson of an Inuit woman and an English man.
Q3) People's sense of cultural and social identity might come from their identification with more than one group.
A)True
B)False
Q4) Explain the relationship between diversity and inclusiveness.
Page 6
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Chapter 5: What Are the Tools and What Are the Rules
Communication Technologies in the Workplace
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following distribution tools does NOT necessarily rely on cloud storage?
A)email
B)Facebook
C)LinkedIn
D)YouTube
E)Twitter
Q2) Free software should be treated with suspicion since there are often hidden costs to using it, such as the opportunity for the software's publisher to mine your users' data.
A)True
B)False
Q3) Twitter is most powerful when the sender already has a large following.
A)True
B)False
Q4) Always assume that your audience is going to receive and open your messages on a mobile device.
A)True
B)False
Q5) Discuss the differences between text messaging and instant messaging.
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Chapter 6: How Can We Be Better, Together Collaboration and Productivity
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) If a team member has no items to address on a meeting agenda, ________.
A)the team should find the team member something to do
B)the team should reconsider whether that team member needs to be at the meeting at all
C)the team member should observe the meeting
D)the team should reconvene the meeting when everyone has something to do
E)the team should reconsider the team member's membership on the team
Q2) Which of the following is NOT a potential result of the accommodating conflict management technique?
A)Groupthink can set in.
B)People can lose their self-esteem.
C)People can sacrifice their principles.
D)A good relationship can be maintained with the other person.
E)All parties get something and give something up.
Q3) Describe some of the virtual best practices that will make your team as productive and collaborative as possible.
Q4) Discuss why it is important to give teams time to meet or communicate synchronously for non-project-related conversation.
Q5) Describe some good strategies for coaching a colleague.
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Chapter 7: Communicating Routine Messages and Building
Goodwill
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) If a company decides to satisfy a customer claim for a refund, exchange, or repair, it is irrelevant whether the response is well written.
A)True
B)False
Q2) Before you can roll out the new database system you have designed, you need employees in departments across the company to volunteer to test it. You are drafting an email that will be sent to all employees to persuade them to help with this testing.
Discuss what you should include in this message.
Q3) While instant messaging is increasingly used by businesses, it causes a decline in productivity since it allows no way to manage interruptions.
A)True
B)False
Q4) Which of the following statements is NOT true?
A)An announcement email rarely requires a response.
B)An announcement email is usually a one-way, informational communication.
C)An announcement email should be organized so it is easy to skim.
D)An announcement email will go to a broad audience.
E)An announcement email will go to just one or two people.
Page 9
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Chapter 8: Communicating Persuasive Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) In the analyzing phase of creating this message, you think about the purpose, desired outcome, and business result of your message. Which of the following best articulates the business result of this message?
A)to suggest the possibility of implementing a flex-time schedule in your office
B)to describe to your boss how your life would change with a flex-time schedule
C)to tell your boss how much your friend likes having a flex-time schedule
D)to improve employee productivity and job satisfaction by better enabling employees to balance their work and personal lives
E)to have your boss agree to implement a more flexible working schedule for employees
Q2) Email recommendations written using direct and indirect organization have notable differences, but they also contain many similar elements. Which of the following is a similarity?
A)Both position the recommendation in the same place.
B)Both omit mention of potential objections.
C)Both specifically identify the proposal in the subject line.
D)Both begin with information putting the situation in context
E)Both conclude with a call to action.
Q3) Discuss how persuasion is a process.
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Page 10
Chapter 9: Communicating Bad-News Messages
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99 Flashcards
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Sample Questions
Q1) Trevon has considered his situation and has already decided what information he must include in the bad-news email he is about to draft. However, he is now stuck trying to decide whether he should jump right in with the bad news or build up to it gradually. Trevon is engaged in which stage of the ACE process?
A)analyzing
B)assessing
C)composing
D)contending
E)evaluating
Q2) In which of the following situations is the direct organizational method NOT the preferred way to deliver a bad-news message?
A)The news is unlikely to upset or anger the audience.
B)The news is relevant to health and safety.
C)The news is easy to explain and understand.
D)It is important that the audience see the news immediately.
E)The news is unexpected.
Q3) Rejecting an employee's request for a raise is an example of a bad-news message.
A)True
B)False
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Page 11
Chapter 10: Finding and Evaluating Business Information
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Learning how difficult it will be for users to learn a new software program by watching them perform tasks on it and noting any issues that need to be addressed is an example of observational research.
A)True
B)False
Q2) What advantages does observational research offer over self-reported data from surveys and interviews?
Q3) Searching articles in online databases like LexisNexis and Ebsco Business Source Premier ________.
A)bears little resemblance to searching the web
B)is possible only if you personally purchase a subscription
C)allows you to search more sources, though most are less reliable than web pages
D)lets you specify that you only want articles that are peer reviewed
E)gives you access to article abstracts but never the full texts of the articles themselves
Q4) At the outset of your project when you define research activities for your research questions, you will know whether or not you will need to conduct primary research. Is this true? Explain why or why not.
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Chapter 11: Preparing Effective Business Reports and Persuasive Business Proposals
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37890
Sample Questions
Q1) A sales proposal ________.
A)is used exclusively as a persuasive tool
B)cannot legally serve as a sales contract
C)represents a commitment between both parties when signed by a client
D)in no way guarantees what you will deliver to your client, when, or for how much
E)should not get into the details of the schedule and budget
Q2) Which of the following would be best for Dakota to include in his proposal?
A)After the database redesign is approved, the developer will be contacted.
B)The developer will be contacted after the database redesign is approved.
C)After you approve the database redesign, the developer will be contacted.
D)After you approve the database redesign, I will contact the developer.
E)I will contact the developer after the database redesign is approved.
Q3) When creating the title page for her report she should include all of the following EXCEPT ________.
A)the title of her report
B)the purpose of her report
C)the person or organization for whom the report was written
D)the author of the report
E)the submission date of report
Page 13
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Chapter 12: Preparing and Delivering Business
Presentations
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following would be the most effective way to begin a presentation on implementing a new training program?
A)Our current training system is not up to par.
B)Are you aware that our training system is outdated?
C)Two out of every five employees are not sufficiently prepared for their jobs by our current training system.
D)I remember my first job. I went through a couple of days of training and then was ready to go and do my work.
E)Training is very important to the success of our company.
Q2) If you will be using computer equipment that is already in the room, you should verify in advance that your material will be projected as you intend it to.
A)True B)False
Q3) Why is the question of whether your audience is in the same room with you considered part of setting analysis and not part of audience analysis?
Q4) A business presentation generally emerges from a specific business question. A)True B)False
Page 14
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