Communication in Everyday Life Exam Questions
Course Introduction
This course explores the fundamental role of communication in shaping our daily interactions, relationships, and experiences. Students will examine theories and principles of interpersonal, group, and organizational communication, while analyzing how context, culture, technology, and identity impact communication practices. Through case studies, real-life scenarios, and practical exercises, learners will develop critical skills in listening, conflict resolution, persuasion, nonverbal communication, and digital communication. By reflecting on their own communication habits and considering ethical and effective strategies, students will gain insights into enhancing understanding and connection in personal, academic, and professional realms.
Recommended Textbook
Interpersonal Communication Relating to Others 8th Edition by Steven A. Beebe
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12 Chapters
601 Verified Questions
601 Flashcards
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Chapter 1: Introduction to Interpersonal Communication
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Sample Questions
Q1) The social information-processing theory explains how
A)information about society is conveyed to the public by the mass media.
B)family members convey essential information to one another through e-mail.
C)information about social groups learned over the Internet is used to form opinions that affect communication with those groups.
D)we can develop quality relationships with others via e-mail and other electronic means.
Answer: D
Q2) When Gladys says, "I'm sorry, Pete.I take it back.Your new haircut isn't REALLY atrocious," she is forgetting that communication
A)is irreversible.
B)is complicated.
C)is governed by rules.
D)involves both content and relationship dimensions.
Answer: A
Q3) Interpersonal communication does not apply in work relationships.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Interpersonal Communication and Self
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) Explain politeness theory and provide three examples of how you might express it through your own interpersonal communication.
Answer: The politeness theory suggests that people have positive perceptions of others who treat them politely and respectfully.Offering compliments, behaving respectfully, and showing concern for others are three examples of how politeness projects a positive face.
Q2) Margolis, in anticipating his next public speaking assignment, thinks that while he may not be the most skilled speaker, he is intelligent, he knows how to research a topic, and if he spends some time practicing he ought to be able to get at least a "C." Margolis is most likely engaging in which technique for improving self-esteem?
A)avoiding comparisons
B)reframing
C)self-talk
D)visualization
Answer: C
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4
Chapter 3: Introduction to Interpersonal Communication
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51 Verified Questions
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Sample Questions
Q1) Sarah has been a faithful member of your study group all semester.But tonight she not only didn't show up, but she couldn't be reached on her cell phone.You remembered that her father has been seriously ill and inferred that Sarah probably had to rush home to tend to him.Which process of perceptual organization and interpretation did you use in arriving at this conclusion?
A)impression formation
B)implicit personality theory
C)attribution theory
D)use of personal constructs
Answer: C
Q2) Which process of perceptual organization and interpretation is being used when we use information we think we know about a person to make assumptions about things we don't know about the person?
A)impression formation
B)implicit personality theory
C)causal attribution theory
D)correspondence inference theory
Answer: B
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Chapter 4: Interpersonal Communication and Diversity: Adapting to Others
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Sample Questions
Q1) Heather, a Southern Baptist, attended Mass at her boyfriend William's Roman Catholic church.During the service she was confused about when to stand, sit, or kneel; she didn't know the words to most of what the congregation recited aloud from memory; and she decided just to stay in her seat when William went to receive the Eucharist.What strategy for developing motivation did Heather seem to display?
A)tolerating ambiguity
B)developing mindfulness
C)avoiding negative judgments
D)developing a third culture
Q2) What skill is involved when you take into account the other person's thoughts, feelings, values, background, and overall perspective when communicating?
A)social decentering
B)perception checking
C)causal attribution
D)enculturation
Q3) A person's age has little influence on his or her communication with others.
A)True
B)False
Q4) What are the main differences between a low-context and a high-context culture?
Page 6
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Chapter 5: Listening and Responding Skills
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Sample Questions
Q1) During a recent conversation with Rajiv, Maya determined which information was useful and accurate and which conclusions were more valid, and which information was less useful and which conclusions were less valid.Maya, in this case, was performing A)social decentering.
B)conversational narcissism.
C)information overload.
D)information triage.
Q2) Sheppard is a very observant person, and when he sees Cybil with Mark, especially noticing Cybil and Mark holding hands and smiling at each other, he is certain that they are romantically involved.Sheppard's conclusion is more of an inference than a fact.
A)True
B)False
Q3) Second-guessing is an activity closely associated with the task-oriented listening style.
A)True
B)False
Q4) How is emotional noise different from external noise? Provide an example of each.
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Chapter 6: Verbal Communication Skills
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Sample Questions
Q1) When Cecilia is listening to her partner, she occasionally interjects, "Oh, I see" or "uh-huh" during the interaction, Cecilia is using backchannel talk.
A)True
B)False
Q2) David has a habit of screaming, "You idiot!" whenever his brother does something he doesn't like.Which strategy for creating a supportive climate does his outburst violate?
A)Describe your own feelings rather than evaluate others.
B)Solve problems rather than control others.
C)Be genuine rather than manipulative.
D)Be flexible rather than rigid toward others.
Q3) Describe an effective apology and explain when it's most appropriate to offer it.
Q4) When you pursue your own interests without denying the rights of others, you are being
A)nonjudgmental.
B)aggressive.
C)assertive.
D)assumptive.
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Chapter 7: Nonverbal Communication Skills
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Sample Questions
Q1) In what stage of quasi-courtship behavior are we engaged when we move closer to someone, adopt an open body posture, and make eye contact?
A)courtship readiness
B)preening
C)positional cues
D)appeals to invitation
Q2) If you extend your hand to be shaken, only to have it kissed by your partner, you experience expectancy violation.
A)True
B)False
Q3) Which function is involved when we use eye contact to signal when we want to talk and when we don't?
A)cognitive
B)monitoring
C)regulatory
D)expressive
Q4) In what ways do understanding the concepts of immediacy, arousal, and dominance help us understand how our nonverbal cues are interpreted?
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Page 9
Chapter 8: Conflict Management Skills
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Sample Questions
Q1) Interdependent means that people do not need to rely on another-what one person does or says has little effect on the other.
A)True
B)False
Q2) According to the "struggle spectrum," which of the following is closest to the "fight" end of the scale?
A)disagreement
B)campaign
C)litigation
D)dispute
Q3) Alistair's friend Ivana is going to go to a baseball game tonight and she has asked him to go along.He wants to go, but also wants to stay home and relax after a difficult week at work.He feels torn in two directions and wants to do the game AND wants to stay home.This is an example of which of the following?
A)dialectical tension
B)gunny-sacking
C)flaming
D)disinhibition effect
Q4) Identify and briefly describe the five stages of the conflict process.
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Chapter 9: Understanding Interpersonal Relationships
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Sample Questions
Q1) In their relationship, Ida and Harold tend to share power and that power tends to shift back and forth between them, depending on situations.This type of relationship is known as a parallel relationship.
A)True
B)False
Q2) Which of the following is most likely an example of a relationship of choice?
A)coworkers
B)classmates
C)teammate
D)counselor
Q3) Brett and Ernie have realized that they are becoming closer as a couple, but they still appreciate that they are separate individuals and have their own lives outside the relationship.This is realization is known as
A)reframing.
B)cyclic alternation.
C)recalibration.
D)segmentation.
Q4) Describe dialectical theory and name and describe the three dialectical tensions.
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11
Chapter 10: Managing Relationship Challenges
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Sample Questions
Q1) Believing that our partner is the only person who can really meet our relational needs is known as perceived partner
A)allness.
B)uniqueness.
C)oneness.
D)cohesiveness.
Q2) When Emily and Larry start asking each other whether their relationship is working, and whether they should continue to see each other exclusively, they have entered the intrapsychic phase of the dissolution of their relationship.
A)True
B)False
Q3) Seemingly out of the blue, Harriot comes home from work one day and says to her partner Sherry, "I've found someone else.I'm moving out tomorrow." The type of breakup this example represents is
A)unplanned extinction.
B)fading away.
C)incrementalism.
D)sudden death.
Q4) Describe six phases of Duck's model of ending relationships.
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Chapter 11: Interpersonal Relationships: Friendship and Romance
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Sample Questions
Q1) Molly uses nonverbal cues, such as smiling and leaning toward Brutus whenever she sees him.She also uses verbal cues, such as saying his name, asking how he is doing, and so on.Molly is employing affinity-seeking strategies.
A)True
B)False
Q2) Describe the four factors that have been identified that specifically affect the development of intercultural friendships.
Q3) Explain the triangular theory of love put forth by psychologist Robert Sternberg.
Q4) What are the four skills and strategies used primarily to initiate a relationship? Give an example.
Q5) Affinity-seeking strategies are efforts to keep others from getting too close to us.
A)True B)False
Q6) Individuals who use many affinity-seeking strategies are more likely to be perceived as likeable.
A)True B)False
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Chapter 12: Interpersonal Relationships: Family and Workplace
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Sample Questions
Q1) Edgar's family has always been open and all members of the family have been encouraged to discuss whatever topics they feel are important.The degree to which Edgar's family members are encouraged to discuss any topic is known as which of the following?
A)cohesion
B)level of conformity
C)adaptability
D)level of conversation
Q2) Which skill for improving family communication is involved when family members schedule discussions, acknowledge the other's viewpoint, moderate emotions, and know when to get help or when to give up?
A)Take time to talk about relationships and feelings.
B)Listen actively and clarify the meaning of messages.
C)Support and encourage one another.
D)Use productive strategies for managing conflict, stress, and change.
Q3) Define the circumplex model of family interaction, and explain how it can be used to describe the dynamics of functional and dysfunctional families.
Q4) Explain leader-member exchange (LMX)theory.
Page 14
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