Communication for Social Workers Test Questions
Course Introduction
This course explores the essential communication skills required for effective social work practice. It examines verbal and nonverbal interactions, active listening, and culturally competent communication strategies for engaging with individuals, families, and communities. Students will develop practical techniques for building trust, managing conflict, and advocating for clients in diverse settings. Emphasis is placed on ethical and professional standards, documentation and reporting, and adapting communication approaches to meet the needs of vulnerable or marginalized populations. Through case studies, role-plays, and reflective exercises, students will enhance their ability to communicate compassionately and clearly across a variety of social work contexts.
Recommended Textbook
Interpersonal Communication Relating to Others 5th Canadian Edition by Steven A. Beebe
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11 Chapters
1304 Verified Questions
1304 Flashcards
Source URL: https://quizplus.com/study-set/299 Page 2
Chapter 1: Introduction to Interpersonal Communication
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/4962
Sample Questions
Q1) Most individuals between the ages of nineteen and twenty-four report that they have had from
A)one to two romantic relationships.
B)three to four romantic relationships.
C)five to six romantic relationships.
D)seven or more romantic relationships.
Answer: C
Q2) An egocentric communicator is one who
A)creates messages without giving much thought to the person who is listening.
B)creates messages intended only to make him/herself look good.
C)wishes to control the communication.
D)believes that his/her own method of communication is the best one.
Answer: A
Q3) To be other-oriented, we must first
A)learn everything we can about the other person.
B)gain an accurate understanding of your self-concept and self-esteem.
C)accept that communication is the most important goal of any relationship.
D)attain a specific level of relationship with the listener.
Answer: B
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Page 3
Chapter 2: Interpersonal Communication and Self
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/4963
Sample Questions
Q1) Under what conditions are we unlikely to incorporate the comments of others into our self-concepts?
A)when an individual repeats something we have already heard several times.
B)when the other individual has earned our confidence
C)when comments are consistent with our own experiences and other comments.
D)when someone we have never met casually tells us we are good at something.
Answer: D
Q2) The tendency to be sensitive to the needs of others, including being sympathetic to the pain of others and placing the feelings of others above our own is
A)responsiveness.
B)assertiveness.
C)expressiveness.
D)reflexiveness.
Answer: A
Q3) Describe Eric Berne's four life positions.
Answer: *Positive regard for self and others: I'm OK, you're OK.
*Positive regard for self and low regard for others: I'm OK, you're not OK.
*Low self-regard and positive regard for others: I'm not OK, you're OK.
*Low self-regard and regard for others: I'm not OK, you're not OK.
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Page 4
Chapter 3: Interpersonal Communication and Perception
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/4964
Sample Questions
Q1) A/n ________ is a bipolar quality that we use to classify people.
A)construct
B)attribute
C)impression
D)implicit personality theory
Answer: A
Q2) After stimuli are selected, the next stage of the perception process is to A)organize.
B)interpret.
C)simplify.
D)select.
Answer: A
Q3) Explaining someone's behaviour as an emotional reaction to another's behaviour is attributing to A)circumstance.
B)stimulus.
C)person.
D)intentionality.
Answer: B
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Page 5
Chapter 4: Listening and Responding
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/4965
Sample Questions
Q1) Reflecting content by paraphrasing is a way the listener can
A)recall how he/she felt under similar circumstances.
B)summarize how the speaker might be feeling.
C)seek additional information.
D)check for understanding of facts.
Q2) Which of the four listening styles is best? Why?
Q3) When a speaker mumbles and rambles, and makes an unintelligible effort to respond, what type of disconfirming response is being made?
A)incongruous
B)irrelevant
C)tangential
D)incoherent
Q4) A listener who prefers information that is well organized, brief and error free is a(n)
A)people-oriented listener.
B)time-oriented listener.
C)content-oriented listener.
D)action-oriented listener.
Q5) Use the five steps of the listening process to describe how you listen to a lecture.
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Page 6
Chapter 6: Non-Verbal Communication Skills
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/4967
Sample Questions
Q1) Which theory suggests that we enter relationships with certain preconceived expectations of how we expect others to behave?
A)Interactional synchrony
B)Interaction adaptation theory
C)Expectancy Violation Theory
D)Non-verbal communication theory
Q2) The extent to which you like someone, the extent of one's status, and whether you are a man or a woman all determine
A)your responsiveness to others.
B)the expression in your voice.
C)the specific space that you choose.
D)your eye contact.
Q3) Some people are better at interpreting non-verbal communication.Who?
Q4) The principle underlying immediacy is
A)we use our voice and face to indicate emotional involvement.
B)non-verbal cues can communicate status and power.
C)we move toward persons we like and away from those we don't like.
D)it is necessary to ask where interpretations of non-verbal behaviours are accurate.
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Chapter 7: Conflict Management Skills
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/4968
Sample Questions
Q1) Individuals who take a win-lose approach to conflict are
A)competitive.
B)non-confrontational.
C)cooperative.
D)constructive.
Q2) A conflict style that involves backing off, distracting, or giving in to the other person is
A)collaborative style.
B)avoidance style.
C)competitive style.
D)accommodation style.
Q3) Becoming aware of differences is which stage of conflict?
A)frustration awareness
B)active conflict
C)prior conditions
D)resolution
Q4) What is the difference between expressive and instrumental conflict?
Q5) Summarize the research reported in your textbook about cultural differences and preferred conflict management style.
Q6) Describe the three different types of conflict.
Page 9
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Chapter 8: Interpersonal Communication and Cultural Diversity
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/4969
Sample Questions
Q1) A confirmation class from the Catholic church visited a nearby synagogue to experience worship from a different perspective.The synagogue provided the group with a guide.The guide explained what would happen during the service, showed them where to sit and how to respond at different times in the service, and made himself available after the service to answer any questions they might have about the service, the synagogue, or Judaism.The synagogue's response to this visit demonstrated their commitment to which strategy for improving intercultural communication?
A)developing knowledge
B)developing skills
C)developing mindfulness
D)developing a third culture
Q2) Individuals from which countries tend to tolerate uncertainty?
A)Germany
B)Japan
C)Scandinavian countries
D)Portugal
Q3) Discuss the differences between masculine and feminine cultural perspectives.
Q4) Why is it so important in Canada for us to learn about intercultural communication?
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Chapter 9: Understanding Interpersonal Relationships
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96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/4970
Sample Questions
Q1) You are introduced to someone at a party, and you sense you have a lot in common.This demonstrates __________.
A)short -term initial attraction
B)long-term maintenance attraction
C)predicted outcome value
D)interpersonal intimacy
Q2) Potential for a relationship to confirm our self-image compared to its potential costs.
A)proximity
B)Predicted outcome value
C)long-term maintenance attraction
D)interpersonal intimacy
E)short-term initial attraction
F)not applicable
Q3) What advice would you give to a friend who came to you concerned that there is an imbalance in the interpersonal power exercised in the relationship they are having with another person--that it seemed like the other person had too much power?
Q4) What are the five sources of power we use to influence others?
Q5) Discuss social exchange theory as an economic model of relationships
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Chapter 10: Developing, Maintaining, and Ending
Interpersonal Relationships
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/4971
Sample Questions
Q1) Researchers found that romantic couples indicated ________ as the number one problem in their relationships.
A)lack of sex
B)finding time to talk
C)the inability to talk about negative feelings
D)relational de-escalation
Q2) Partners begin to engage in more physical contact and personalize their language during which escalation stage?
A)initiation
B)pre-interaction awareness
C)intensification
D)exploration
Q3) In which de-escalation stage do partners go through the motions of an intimate relationship without the commitment?
A)de-intensification
B)stagnation
C)individualization
D)separation
Q4) What are the stages in the ending of a relationship according to Steve Duck?
Page 12
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Chapter 11: Interpersonal Relationships at Home, Through
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/4972
Sample Questions
Q1) What dimension of the circumplex model of family interaction is characterized by emotional bonding and feelings of togetherness?
A)adaptability
B)cohesion
C)structure
D)communication
Q2) Pierre, of the marketing department, needs to talk with Francine, from research and development, in order to complete his marketing plan.What kind of communication is involved when coworkers at the same level of the organization exchange information?
A)upward communication
B)downward communication
C)horizontal communication
D)outward communication
Q3) What is the circumplex model of family interaction?
Q4) Describe synchronous interaction and provide an example.
Q5) What are some of the dangers of CMC? Have you had experience with any of these in your own life? Explain.
Q6) Describe asynchronous interaction.
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