Communication for Managers Review
Questions
Course Introduction
Communication for Managers is designed to equip future leaders with essential communication skills necessary for effective management in diverse organizational settings. The course covers core principles of interpersonal, written, and oral communication, emphasizing strategies for clear messaging, active listening, and constructive feedback. Students will explore contemporary business communication challenges, including cross-cultural interactions, conflict resolution, persuasion, and digital communication platforms. Through practical exercises, case studies, and collaborative projects, participants will develop proficiency in conveying ideas, facilitating teamwork, and influencing stakeholders to achieve organizational goals.
Recommended Textbook
Business Communication Today 11th Global Edition by Courtland Bovee
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Page 2
Chapter 1: Achieving Success Through Effective Business
Communication
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Sample Questions
Q1) When a sender puts an idea into a message, the sender is ________ the idea.
Answer: encoding
Q2) Explain the increasing dependence on knowledge workers in business, and provide at least two examples that illustrate the value of information in today's economy.
Answer: As global competition for talent, customers, and resources continues to grow, the importance of information continues to escalate, as well. Knowledge workers are employees at all levels of an organization who specialize in acquiring, processing, and communicating information, and they play a vital role in helping businesses compete in this information-centered environment. Several examples illustrate the value of information in today's economy: 1) competitive insights: the more a company knows about its competitors and their plans, the better able it will be to adjust its own business plans; 2) customer needs: information about customer needs is analyzed and summarized in order to develop goods and services that better satisfy customer demands; 3) regulations and guidelines: today's businesses must understand and follow a wide range of government regulations and guidelines covering such areas as employment, taxes, and accounting.
Q3) An ethical ________ involves making a clearly unethical choice.
Answer: lapse
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Chapter 2: Mastering Interpersonal Communication
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Sample Questions
Q1) Only one sales representative can go to the conference in Hawaii, but both Susan and Sean want to go. After much discussion and arguing, they draw straws and Susan gets the trip. This is an example of
A) the best way to deal with a conflict.
B) a win-lose situation.
C) the five-step decision-making process.
D) all of the above.
Answer: B
Q2) With collaborative writing, the usual outcome is a document that is inferior to one that would have been produced by a single individual.
A)True
B)False
Answer: False
Q3) The use of time and space can send powerful nonverbal signals.
A)True
B)False
Answer: True
Q4) ________ refers to working together to meet complex challenges.
Answer: Collaboration
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Chapter 3: Communicating in a World of Diversity
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Sample Questions
Q1) Cultural differences appear in a number of important areas, including A) gender.
B) religion.
C) nonverbal signals.
D) all of the above.
Answer: D
Q2) Associating youth with strength and age with declining powers is A) an outdated practice.
B) common in European cultures, but not in the U.S. C) a universal trait that characterizes all cultures.
D) common in the U.S., but not in many Asian societies.
Answer: D
Q3) When communicating with people from other cultures, it is best to apologize when you make a mistake.
A)True
B)False
Answer: True
Q4) ________ ________ refers to any form of computerized intelligence used to translate one language to another.
Answer: Machine translation
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Chapter 4: Planning Business Messages
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Q1) No one has time to plan messages anymore, so when you need to create one it is best to simply dive right in and begin writing.
A)True
B)False
Q2) In developing business messages, the step during which you step back to see whether you have expressed your ideas clearly is A) feedback.
B) planning.
C) completing.
D) writing.
Q3) In part, media richness refers to A) the cost of sending a message through a particular medium. B) the difficulties involved with using a particular medium. C) the popularity of a specific medium. D) a medium's ability to facilitate feedback.
Q4) As long as your message is clear and interesting, the medium you choose doesn't really matter.
A)True B)False
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Chapter 5: Writing Business Messages
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Sample Questions
Q1) In general, the word "you" should be avoided when you are assigning responsibility for a mistake or problem.
A)True
B)False
Q2) You can emphasize key points by
A) placing them at the beginning or end of a sentence.
B) making important ideas the subject of the sentence. C) using extra words to describe them.
D) doing all of the above.
Q3) Replacing harsh, unpleasant terms with milder words, or ________, can avoid negative connotations for your audience.
Q4) Words such as "nevertheless," "however," "but," and "therefore" A) occur only in complex sentences. B) are useful for making transitions.
C) introduce modifiers. D) are called pointer words.
Q5) How is the denotative meaning of a word different from its connotative meaning?
Q6) You should always avoid using euphemisms, because they are inherently dishonest.
A)True
B)False
Page 7
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Chapter 6: Completing Business Messages
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Sample Questions
Q1) "Three AM in the morning" is an example of a redundancy.
A)True
B)False
Q2) "Visible to the eye" is an example of
A) a cliché.
B) the passive voice.
C) redundancy.
D) obsolete language.
Q3) Centered margins
A) make the document easier to read.
B) help get audience members' attention, even before they start to read.
C) create a cleaner look because of increased white space along the right margin.
D) are best for headings and tables.
Q4) Skilled business writers keep all their sentences as short as possible.
A)True
B)False
Q5) Word combinations that are needlessly repetitive are called ________.
Q6) What three functions do effective headings serve in business documents? Explain each one.
Page 8
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Chapter 7: Crafting Messages for Electronic Media
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Sample Questions
Q1) Using hashtags in microblogs makes it easy for people to track topics of interest, but it is complicated and difficult to use.
A)True
B)False
Q2) Compared to email, instant messaging (IM)
A) has not caught on in the business community.
B) offers greater speed and is less susceptible to privacy problems.
C) is much faster, but more costly as well.
D) is slower and more complicated to use.
Q3) Email can be used for external communication
A) regularly, although it is replaced in many cases by other tools.
B) only if a superior approves the message.
C) only for formal documents that you need to keep a record of.
D) in response to letters your customers have sent.
Q4) "Spim" is the term used to describe the IM version of email spam.
A)True
B)False
Q5) ________ your blog makes it easier for readers to find your material and easily find everything you've written about a certain topic.
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Chapter 8: Writing Routine and Positive Messages
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Sample Questions
Q1) What potential legal problem can result from writing a critical recommendation letter?
Q2) Because informative messages such as meeting announcements and reminder notices are generally neutral, it is not necessary to worry too much about the reader's attitude toward the information.
A)True
B)False
Q3) When replying to a customer's complaint when your company is at fault, be sure to list the names of all employees who were involved in the error.
A)True
B)False
Q4) It is not necessary to ask someone's permission before listing his or her name as a job reference.
A)True
B)False
Q5) The best opening for a positive message includes the single most important information you need to give the audience.
A)True
B)False
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Chapter 9: Writing Negative Messages
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Q1) In a negative message, you should never give the reader any indication that the situation could change to a more favorable outcome in the future.
A)True
B)False
Q2) A good way to deliver bad news kindly is to
A) deemphasize it by embedding it in the middle of a paragraph or use parenthetical expressions.
B) say, "I trust our decision is satisfactory."
C) avoid stating it and hope that the reader understands what you mean.
D) maximize the space devoted to it.
Q3) Using the indirect approach, the negative news comes
A) immediately before the reasons.
B) at the very end.
C) immediately after the reasons.
D) immediately after the buffer.
Q4) If you are turning down an invitation, it is usually necessary to use the indirect approach.
A)True
B)False
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Chapter 10: Writing Persuasive Messages
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Sample Questions
Q1) Persuasive messages often follow a specialized four-phase format called the ________ model.
Q2) In marketing and sales messages, you can deemphasize the price of your product by
A) commenting on how wealthy your readers probably are.
B) mentioning it in the middle of a paragraph.
C) stating it right at the beginning.
D) doing all of the above.
Q3) Social ________ refers to any aspect of buying and selling products and services or supporting customers through the use of social media.
Q4) When writing persuasive messages, one should be careful not to mix emotional and logical appeals.
A)True
B)False
Q5) Why is it especially important in marketing and sales messages to avoid implying offers or promises you cannot fulfill?
Q6) Induction refers to reasoning from a generalization to a specific conclusion.
A)True
B)False
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Chapter 11: Finding, Evaluating, and Processing Information
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Sample Questions
Q1) When conducting a database search, you use wildcards to
A) provide variations on your key terms.
B) find similar spellings of your search terms.
C) help you find plurals and alternative spellings of your key words.
D) do all of the above.
Q2) What illusion should you resist when using search engines to find information on the Internet?
Q3) A(n) ________ is a simultaneous change in two variables that you're measuring.
Q4) A problem statement
A) is an unsupportable claim or assertion.
B) defines the purpose of your research.
C) should be long and complex.
D) outlines all the potential drawbacks of your research.
Q5) You have been asked to help a company find ways to reduce the amount it spends on employee health and dental benefits. Write a problem statement for the report that you will produce.
Q6) Conclusions are interpretations of the evidence in your report.
A)True
B)False
Q7) Briefly explain the difference between trade journals and academic journals.
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Chapter 12: Designing Visual Communication
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Sample Questions
Q1) The best place to put a visual is right next to or immediately following the paragraph it illustrates.
A)True
B)False
Q2) ________ charts are a form of line chart with a cumulative effect; all the lines add up to the top line.
Q3) Generally speaking, a line chart should not contain more than 2-3 lines for comparison.
A)True
B)False
Q4) Briefly explain the difference between descriptive titles and informative titles for visuals, and provide an example of each.
Q5) Poorly planned visuals are often more noticeable than grammatical errors in the text of your report.
A)True
B)False
Q6) The most difficult chart to use to collect numerical data from is the ________ chart.
Q7) In a line chart, what do the vertical and horizontal axes normally illustrate?
Page 14
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Chapter 13: Planning Reports and Proposals
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Sample Questions
Q1) Operating reports establish expectations and guidelines to direct future action.
A)True
B)False
Q2) The basic purpose of informational reports is
A) to convince the reader of the soundness of your thinking.
B) to persuade the audience to act.
C) to present recommendations and conclusions to a superior for how to solve a particular problem.
D) to present data, facts, feedback, and other types of information, without analysis or recommendations.
Q3) Analytical reports for skeptical audiences should generally follow the ________ approach.
A) indirect
B) hypothetical
C) aggressive
D) direct
Q4) With the ________ approach to structuring analytical reports, you begin by discussing the problem, and then list the criteria that will guide evaluation of possible solutions.
Q5) Briefly explain problem factoring.
Page 15
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Chapter 14: Writing Reports and Proposals
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Sample Questions
Q1) Effective transitions in business reports
A) are included only between major sections-never within each section.
B) may be as long as a paragraph.
C) may be as long as a sentence.
D) should never be longer than a short phrase.
Q2) In the body of a proposal, the section describing the concept, product, or service you have to offer can be called
A) Research Design.
B) Issues for Analysis.
C) Technical Proposal.
D) any of the above.
Q3) The ________ of a wiki is a "safe," nonpublished section where team members can practice editing and writing.
Q4) Explain the wiki philosophy, and describe at least three points wiki contributors should keep in mind to increase their effectiveness.
Q5) Use ________ sections after a body of material in a report to summarize the information for your readers.
Q6) What does it mean to "package your proposal attractively"? Why is it important to do so?
Page 16
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Chapter 15: Completing Reports and Proposals
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Sample Questions
Q1) The four tasks involved in completing business reports and proposals include all of the following except
A) distributing.
B) revising.
C) composing.
D) producing.
Q2) A letter of ________ is a specialized cover letter that introduces your report to the audience.
A) introduction
B) authorization
C) transmittal
D) acceptance
Q3) Unlike reports, most proposals
A) contain many supplementary parts.
B) contain few supplementary parts.
C) are never analytical.
D) never contain an appendix.
Q4) The ________ section is your last opportunity to urge readers to act on your proposal.
Q5) A(n) ________ synopsis simply tells what the report is about.
Page 17
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Chapter 16: Developing Oral and Online Presentations
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Sample Questions
Q1) Asking, "Did you know that almost 90% of American homeowners are underinsured?" would be a good way to get the audience's attention at the beginning of a presentation on homeowner's insurance.
A)True
B)False
Q2) Define "backchannel" and describe the risks and benefits it provides for business presenters.
Q3) In preparing a speaking outline for your presentation, you should avoid cluttering it with complete sentences.
A)True
B)False
Q4) List the four delivery methods for oral presentations.
Q5) The ending is the least important part of a presentation.
A)True
B)False
Q6) When planning a presentation, what does it mean to "analyze the situation"? Briefly explain each of the tasks involved.
Q7) The purpose of most business presentations is to inform or ________.
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Q8) The ________ to your presentation aims to capture the audience's attention.
Chapter 17: Enhancing Presentations With Slides and Other
Visuals
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Q1) The title slide is similar to a report's title page and serves as the first slide in your presentation.
A)True
B)False
Q2) Four important design elements to consider when creating slides include all of the following except
A) choosing color.
B) writing content.
C) selecting fonts and type styles.
D) selecting background designs.
Q3) List at least three types of visuals commonly used in business presentations.
Q4) When choosing fonts and type styles for slides, be sure to
A) limit your fonts to no more than two per slide.
B) use script fonts for emphasis.
C) avoid boldface type.
D) do all of the above.
Q5) The use of visuals can improve learning by up to 400 percent.
A)True B)False
Page 19
Q6) What presentation tools are often used for small-group sessions?
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Chapter 18: Building Careers and Writing Résumés
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Q1) A(n) ________ résumé includes key features of the chronological and functional approaches.
Q2) The most common file format for uploading résumés directly to websites such as Monster.com is
A) Microsoft Publisher.
B) PDF.
C) WordPerfect.
D) Microsoft Word.
Q3) Your résumé should list past jobs in chronological order, with the first job first and the current job last.
A)True
B)False
Q4) What potential risk should you consider before including a career objective on your résumé?
Q5) When mailing a résumé, it is a good idea to
A) use a standard white #10 envelope.
B) use a large kraft envelope.
C) pay to have it delivered the next day.
D) have it delivered via Priority Mail.
Q6) The most common way to organize a résumé is ________.
Page 21
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Chapter 19: Applying and Interviewing for Employment
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Q1) It's a good idea to take extra copies of your résumé with you to an interview.
A)True
B)False
Q2) In application letters it is acceptable to mention that you will follow up with a phone call in a few days.
A)True
B)False
Q3) Unsolicited application letters to prospective employers
A) are never read.
B) require more research than solicited letters.
C) irritate the personnel office staff.
D) are none of the above.
Q4) The difference between solicited and unsolicited application letters is similar to the difference between solicited and unsolicited proposals.
A)True
B)False
Q5) A job interviewer will expect you to raise the issue of salary.
A)True
B)False
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Chapter 20: Format and Layout of Business Documents
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Q1) Letterhead stationery commonly includes the company's URL.
A)True
B)False
Q2) In formal business reports, every page should have a page number printed at the top.
A)True
B)False
Q3) "Feb. 10th 2012" is the correct way to type the date in a letter.
A)True
B)False
Q4) If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation.
A)True
B)False
Q5) Three blank lines are left between the complimentary close and the sender's typed name.
A)True
B)False
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Chapter 21: Documentation of Report Sources
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Q1) Unlike source notes, content notes may supplement your main text with comments and/or cross-references.
A)True
B)False
Q2) If a newspaper article doesn't have an author, your citation begins with the title of the newspaper.
A)True B)False
Q3) A content note
A) documents direct quotes.
B) offers additional information or provides a cross-reference.
C) documents visual aids.
D) documents paraphrased passages.
Q4) When citing journal articles using APA style
A) include only the first page of the article.
B) you do not need to include the volume number.
C) use quotation marks around the title.
D) capitalize only the first word of the title.
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Chapter 22: Correction Symbols
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Q1) The following sentence uses all words correctly: She was disinterested in paying me a complement.
A)True
B)False
Q2) The plural of "son-in-law" is "sons-in-law," but the possessive is "son-in-law's."
A)True
B)False
Q3) What is the tense of the verb in this sentence? "We had given Tim the money a week before he arrived."
A) Past
B) Future
C) Present
D) Past perfect
Q4) Which of the following terms should not be hyphenated?
A) We had a long-term relationship.
B) The relationship was long-term.
C) That is one self-confident politician.
D) I introduced her as my ex-wife.
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