Communication for Managers Pre-Test Questions
Course Introduction
Communication for Managers explores the principles and techniques essential for effective communication within organizational settings. This course covers various forms of managerial communication, including interpersonal, team, and organizational communication, with special attention to written, verbal, and digital formats. Topics include conflict resolution, persuasive messaging, presentation skills, cross-cultural communication, and the ethical considerations managers face. Through practical exercises and case studies, students develop the ability to convey ideas clearly, foster collaboration, and enhance stakeholder relationships, equipping future managers with the skills necessary for leadership and organizational success.
Recommended Textbook
Business Communication Today 12th Edition by Courtland L. Bovee
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Page 2
Chapter 1: Achieving Success Through Effective Business
Communication
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Sample Questions
Q1) ________ are the accepted principles of conduct that govern behavior within a society.
Answer: Ethics
Explanation:Ethics are a society's moral rules, its sense of right and wrong, good and bad, acceptable or not acceptable.
Q2) An ethical ________ involves making a clearly unethical choice.
Answer: lapse
Explanation:An ethical lapse is a lapse, or temporary failure to exercise good judgment, when a normally ethical person carries out an unethical action.
Q3) The rumor mill tends to be most active when employees receive too much information about their company.
A)True
B)False
Answer: False
Q4) List three social media tools that have inspired and enabled a more conversational approach to business communication.
Answer: These social media tools include blogs, social networks and wikis.
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Chapter 2: Mastering Team Skills and Interpersonal Communication
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Sample Questions
Q1) In the phenomenon of groupthink, the team may arrive at poor-quality decisions and even act unethically.
A)True
B)False
Answer: True
Q2) Cross-functional teams perform several roles, but contain employees from the same department or division.
A)True
B)False
Answer: False
Q3) Group members who play team-maintenance roles help everyone to work better together.
A)True
B)False
Answer: True
Q4) List at least three general categories of nonverbal communication.
Answer: The general categories of nonverbal communication include (1)facial expression, (2)gesture and posture, (3)vocal characteristics, (4)personal appearance, (5)touch, and (6)use of time and space.
Page 4
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Chapter 3: Communicating in a World of Diversity
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Sample Questions
Q1) While working in a country with a high-context culture, you schedule a meeting with a vendor who lives there. When he shows up 20 minutes after the meeting was supposed to begin, should you take it as a sign of incompetence or disrespect? Explain.
Answer: This behavior should not be regarded as a sign of incompetence or disrespect. It simply reflects cultural differences in the treatment of time. Executives in low-context cultures view time as a limited resource and tend to focus on one task during each scheduled period of the day. In high-context cultures, however, time is treated with more flexibility. Building business relationships is more important than meeting deadlines and being punctual: The workday is not expected to follow a rigid, preset schedule. If you respond with frustration or anger to the vendor's late arrival, it could unnecessarily erode your relationship.
Q2) Distinguish between "formal" and "informal" cultural rules. Then briefly describe three areas in which differing informal rules can become evident during intercultural communication.
Answer: Formal rules (such as table manners)are specifically articulated. Informal rules are learned over time by watching the behavior of others. Differences in informal rules can affect a number of areas, including attitudes toward work and success, social roles, status, manners, and time.
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Chapter 4: Planning Business Messages
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Sample Questions
Q1) When meeting your audience's informational needs, you should emphasize ideas
A)of greatest interest to the audience.
B)that are uncontroversial.
C)that will have the least impact on the audience.
D)that don't need supporting evidence.
Q2) How can the journalistic approach help you include all required information in your business messages?
Q3) Speeches, presentations, and meetings are all examples of ________ media.
Q4) The ________ of your message is the range of information you present, the overall length, and the level of detail-all of which need to correspond to your main idea.
Q5) The three general purposes of business messages are to inform, to persuade, and to collaborate.
A)True
B)False
Q6) "Latest Investment Performance" is an example of a message topic, whereas "Poor Investment Performance Continues" is an example of a main idea.
A)True
B)False
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Chapter 5: Writing Business Messages
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Sample Questions
Q1) Give the definition of a complex sentence, then provide an example of one.
Q2) Which type of software feature inserts a ready-made block of text when you type the first few characters?
A)Machine translation
B)Mail merge
C)Autocompletion
D)Autocorrection
Q3) The preferred title for women in business is ________, unless the individual says otherwise.
A)Mrs.
B)Miss
C)Ms.
D)Madam
Q4) In business communication, it is best to use words that are low in connotative meaning.
A)True
B)False
Q5) A(n)________ is a cluster of sentences related to the same general topic.
Q6) What is the difference between delivering negative news and being negative?
Q7) What is the difference between tone and style in business writing?
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Chapter 6: Completing Business Messages
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Sample Questions
Q1) To draw attention to important points or terms italic type is more effective than boldface.
A)True
B)False
Q2) Serif typefaces are generally preferable to sans serif fonts for A)display treatments.
B)headings and captions.
C)regular paragraph text.
D)none of the above.
Q3) What is wrong with the following sentence? "To waste time and missing deadlines are bad habits."
A)Similar ideas are not parallel.
B)It contains a dangling modifier.
C)It contains a split infinitive.
D)Nothing-it is grammatically correct as written.
Q4) Although readability formulas are easy to apply, they ignore some factors that contribute to reading ease.
A)True
B)False
Q5) An electronic ________ gives you alternative words and helps you find synonyms.
Page 8
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Chapter 7: Electronic Media
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Sample Questions
Q1) What are emoticons? Why are they controversial in business communication?
Q2) Many companies have formal email policies that include restrictions on sending A)personal messages via corporate email.
B)confidential or proprietary information.
C)material that might be objectionable or offensive to others.
D)all of the above.
Q3) Explain how information architecture functions as an outline for web design.
Q4) It is illegal for your company to open and read email you send and receive at work.
A)True
B)False
Q5) Website designers start developing the information architecture for a website by
A)giving visitors options for finding what they want.
B)creating consistent labels for hyperlinks.
C)brainstorming how all potential visitors will want to use the site.
D)outlining all pathways between entry points and target information.
Q6) "Spim" is the term used to describe the IM version of email spam.
A)True
B)False
Q7) List at least three drawbacks of using instant messaging in business.
Page 9
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Chapter 8: Social Media
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Sample Questions
Q1) Retweeting is the practice of forwarding messages from other Twitter users. It is the microblogging equivalent of
A)broadcasting to a list of contacts via email.
B)sharing other content from bloggers via media curation.
C)carrying on a real-time conversation via instant messaging.
D)conducting a keyword search on a general-purpose search engine.
Q2) Peer-to-peer enclaves allow companies to supplement the talents of their employees with services from one or more external partners.
A)True
B)False
Q3) If a customer uses the comment feature to criticize your business blog, you should A)respond promptly, honestly, and professionally.
B)ignore the criticism unless the critic is incorrect.
C)take verbal potshots at the critic's integrity.
D)let blog readers know that you won't tolerate criticism.
Q4) Identify and discuss several points that writers must understand before they can be effective wiki collaborators.
Q5) Identify and discuss some of the ways Twitter is being used in business today.
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Chapter 9: Visual Media
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Sample Questions
Q1) Briefly explain the difference between descriptive titles and informative titles for visuals, and provide an example of each.
Q2) A(n)________ is a type of chart that uses symbols instead of words or numbers to portray data.
Q3) The process for producing business videos includes the following three stages:
A)planning, writing, and completing.
B)casting, filming, and broadcasting.
C)visualization, production, and dissemination.
D)preproduction, production, and postproduction.
Q4) Unlike words, visual images have connotative meanings that are consistent across cultures.
A)True
B)False
Q5) Use a table to summarize information that would be difficult or tedious to handle in the main text.
A)True
B)False
Q6) The most difficult chart to use to collect numerical data from is the ________ chart.
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Chapter 10: Writing Routine and Positive Messages
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Sample Questions
Q1) Why are appreciation messages important? What should they include?
Q2) The close of a routine reply or positive message should
A)clearly state who will do what next.
B)explain the reasons for any negative information you have included.
C)offer an explanation for why this decision was made.
D)create some ambiguity, so the audience will be more likely to contact you.
Q3) In most cases, when making routine requests you should assume that the audience will not comply.
A)True
B)False
Q4) It's best to back up all claims and requests for adjustments with invoices, sales receipts, and so on and to send copies to the company and keep the originals.
A)True
B)False
Q5) Requests sent to individuals outside your organization should be more formal than those sent internally.
A)True
B)False
Q6) Messages of ________ need not be poetic to express sympathy.
Page 12
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Chapter 11: Writing Negative Messages
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Sample Questions
Q1) When responding to rumors and countering negative information in a social media environment, a company should not
A)engage customers early and often.
B)monitor online conversations.
C)rely on its reputation to protect it.
D)respond appropriately and professionally.
Q2) If you are turning down an invitation, it is usually necessary to use the indirect approach.
A)True
B)False
Q3) When you deliver negative messages, you
A)should always begin with a buffer.
B)should not include reasons for the decision or information.
C)should use language that conveys respect.
D)can expect your audience to be offended.
Q4) Employees are more likely to accept negative news if it is delivered in ________, rather than in writing.
Q5) Briefly describe the elements of a negative message that uses the indirect approach.
Page 13
Q6) One way to deemphasize bad news is to embed it in the middle of a(n)________.
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Chapter 12: Writing Persuasive Messages
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Sample Questions
Q1) Describe at least five strategies for establishing credibility when preparing persuasive messages.
Q2) Which of the following would not be an effective technique for gaining audience attention in sales messages?
A)Offering an exciting product benefit
B)Encouraging people to place an order
C)Offering a unique solution to a common problem
D)Appealing to people's emotions
Q3) Which of the following is not an example of demographic information?
A)Age
B)Occupation
C)Lifestyle
D)Income
Q4) If you can't be sure which medium will be best to convey your persuasive message to a diverse audience, you should
A)choose the one that is most economical.
B)select the one that is easiest to use (such as email).
C)use two or more media at the same time.
D)choose one at random and see how well it works.
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Chapter 13: Finding, Evaluating, and Processing Information
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Sample Questions
Q1) If you plan to quote your interview subject in writing, it is a bad idea to provide him or her with a list of questions a day or two ahead of time.
A)True B)False
Q2) Observations, surveys, and experiments are all considered secondary sources of information.
A)True B)False
Q3) When conducting an interview, you use ________ questions to get the interviewee to offer an opinion and not just a yes-or-no answer.
Q4) A survey is not valid if it
A)does not include at least 50 responses.
B)is more than one year old.
C)fails to measure what it is intended to measure.
D)lacks secondary evidence to supplement it.
Q5) Explain why it is important to prioritize your research needs early in the process of conducting business research.
Q6) Briefly explain the difference between trade journals and academic journals.
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Chapter 14: Planning Reports and Proposals
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Sample Questions
Q1) The primary purpose of an internal proposal is either to request funds and management support for new projects or to obtain permission to take action on specific projects.
A)True
B)False
Q2) Sales call reports are a type of compliance report.
A)True
B)False
Q3) The statement of purpose for a report is always presented as a question.
A)True
B)False
Q4) The statement of ________ defines why you are preparing a report.
Q5) Which of the following is the least clear statement of purpose?
A)"To determine which of four alternative investments will have the highest return."
B)"To analyze four potential investments."
C)"To answer the question, 'Which of four investments will provide the highest return?' "
D)"To evaluate and make recommendations based on data."
Q6) Briefly explain problem factoring.
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Chapter 15: Writing and Completing Reports and Proposals
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Sample Questions
Q1) Being sensitive to the needs of your audience is important because
A)long technical documents put heavy demands on readers.
B)audience members can have widely different information needs.
C)today's readers may lack the time or inclination to read a report from top-to-bottom.
D)all of the above.
Q2) In order to help your readers understand and accept your message
A)use headings and links.
B)include smooth transitions.
C)provide previews and reviews.
D)do all of the above.
Q3) In order to help your readers make informed decisions
A)tell them what they need to know-no more, no less.
B)withhold information that doesn't suit your needs.
C)present your raw data, so they can compile it as they see fit.
D)manipulate the data to smooth out negative trends.
Q4) List and briefly explain five characteristics of effective report content.
Q5) In researching a proposal to expand your division, you find evidence that does not support your line of reasoning. Should you include it in your report? Why or why not?
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Chapter 16: Developing Oral and Online Presentations
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Sample Questions
Q1) When checking the location of your presentation in advance, you should
A)not worry about seating arrangements-they have no effect on how you deliver your remarks.
B)always request a whiteboard, even if you aren't sure you will need it.
C)find out whether the venue offers a projection system that you will be expected to use.
D)do all of the above.
Q2) If you have 10 minutes or less to deliver a presentation
A)speak as quickly as you possibly can.
B)limit yourself to four or five main points.
C)always use the indirect approach to organize your material.
D)organize your presentation like a brief written message.
Q3) If the audience for your presentation will be interested in but neutral to what you have to say,
A)reward their goodwill by speaking in a relaxed, confident manner.
B)dismiss their concerns and persuade them that they are mistaken for feeling that way.
C)consider the indirect approach to find common ground and diffuse skepticism.
D)build your credibility as you present compelling reasons to accept your message.
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Chapter 17: Enhancing Presentations with Slides and Other
Visuals
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Q1) When using thinner fonts in electronic presentations,
A)use a wide variety of them, to keep the presentation interesting.
B)include decorative fonts to help maintain audience interest.
C)use boldface type so that letters won't look washed out.
D)use all capital letters so type will stand out.
Q2) Hyperlinks are useful in slide presentations for
A)providing additional details without having to incorporate each detail into a slide.
B)customizing one electronic presentation for several audiences.
C)accessing additional information during question-and-answer periods.
D)doing all of the above.
Q3) While you're making design choices for an electronic slide deck, let simplicity be your guide because
A)simple materials often take less time to create.
B)simple visuals are less likely to be misinterpreted.
C)keeping things simple reduces the chances of something going wrong.
D)all of the above.
Q4) What presentation tools are often used for small-group sessions?
Q5) A(n)________ consists of large sheets of paper attached at the top like a tablet.
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Chapter 18: Building Careers and Writing Résumés
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Sample Questions
Q1) The most common way to organize a résumé is
A)chronologically.
B)functionally.
C)geographically.
D)alphabetically.
Q2) Today's employers want all jobseekers to submit video résumés.
A)True
B)False
Q3) The purpose of a résumé is to
A)induce the reader to hire you.
B)list all your skills and abilities.
C)get you an interview.
D)take the place of an application letter.
Q4) A(n)________ is a persuasive message designed to get you an interview.
Q5) With today's technology, preparing a paper résumé is a waste of time.
A)True
B)False
Q6) Describe the main sections or elements that are included on most résumés.
Q7) Name at least five types of information that should not be included on résumés when candidates are applying to companies in the U.S.
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Chapter 19: Applying and Interviewing for Employment
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Q1) You've just finished a job interview, and you know that you're not going to get the job. So, don't worry about sending a thank-you message to the interviewer.
A)True
B)False
Q2) At the close of an interview, you should impress the interviewer with your assertiveness by pressing for an immediate decision.
A)True
B)False
Q3) When you receive a job offer that you want to accept, you should reply within ________ days.
Q4) An application letter can follow the AIDA format for persuasive messages.
A)True B)False
Q5) A letter declining a job offer follows the organizational model for ________ messages.
Q6) In ________ interviews, candidates are asked how they would handle hypothetical work problems.
Q7) What six tasks do you need to complete to prepare for a successful job interview?
Page 21
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Chapter 20: Handbook of Grammar, Mechanics, and Usage
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Q1) Which of the following terms should not be hyphenated?
A)The relationship was long-term.
B)We had a long-term relationship.
C)That is one self-confident politician.
D)I introduced her as my ex-wife.
Q2) The difference between "lie" and "lay" is that "lie" is an intransitive verb and "lay" is a transitive verb.
A)True
B)False
Q3) What is the problem with this sentence? "We can give him a small raise, he deserves it."
A)Comma splice
B)Sentence fragment
C)Dangling modifier
D)Nothing
Q4) A linking verb is always followed by a noun, pronoun, or adjective.
A)True
B)False
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Chapter 21: Format and Layout of Business Documents
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Q1) If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation.
A)True
B)False
Q2) A memo should always contain a complimentary close and a signature.
A)True
B)False
Q3) The second page of a letter includes a heading that is different from the heading of the first page.
A)True
B)False
Q4) Which of the following is a salutopening?
A)Dear Professor Milford:
B)Dear Esteemed Professor Milford, It has come to our attention that you are interested in joining our research team in Winslow, Arizona. We think you can be a good fit!
C)Thank you, Professor Milford, for your prompt response.
D)Attention: Professor J. J. Milford
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Chapter 22: Documentation of Report Sources
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Q1) The purpose of a superscript in text is to let the reader know
A)to read the marked line more carefully.
B)how many sources the author consulted.
C)that the report is scholarly.
D)to look for source information.
Q2) When preparing the list of references in the APA style
A)include all the works you consulted, even if you didn't actually cite them anywhere in the text.
B)include full information on any personal communications or interviews you conducted in your research.
C)include only those works that you specifically cited in the text.
D)do all of the above.
Q3) If you use MLA style, your in-text citations include the author's last name and a page reference.
A)True
B)False
Q4) In APA style, titles of articles are put in quotation marks and all important words are capitalized.
A)True
B)False
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