Communication for Managers
Pre-Test Questions
Course Introduction
Communication for Managers is designed to equip current and aspiring leaders with essential communication skills for effective management in diverse organizational settings. The course explores key concepts such as interpersonal, group, and organizational communication, active listening, persuasive messaging, conflict resolution, and delivering feedback. Students will learn to craft clear, concise messages, adapt communication styles for varied audiences, leverage digital communication tools, and navigate challenging conversations. Through practical exercises, case studies, and real-world scenarios, participants develop the ability to foster collaboration, motivate teams, and represent organizational goals with professionalism and confidence.
Recommended Textbook
Excellence in Business Communication 5th Canadian Edition by John V. Thill
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16 Chapters
1500 Verified Questions
1500 Flashcards
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Chapter 1: Achieving Success Through Effective Business
Communication
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Sample Questions
Q1) Some executives are wary of informal communication channels,possibly because they ______________
A)fear the spread of misinformation.
B)believe only formal channels are efficient carriers of information.
C)object to casual conversations on company time.
D)fear a loss of their control over the flow of information.
Answer: D
Q2) Work on your communication skills ___________________________
A)when you have been with the company for a while.
B)When you get a promotion.
C)before starting your business career.
D)when you are assigned to a team.
Answer: C
Q3) To make your business messages more effective you should _______________.
A)include as many details as possible.
B)give facts not impressions.
C)use "smart" words.
D)be sure to put in a lot of pictures.
Answer: B
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Chapter 2: Communicating in Teams and Mastering
Listening and Nonverbal Communication Skills
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Sample Questions
Q1) Nonverbal differs from verbal communication in that it
A)rarely occurs spontaneously.
B)lacks intent.
C)often reveals information without your consent.
D)doesn't provide a message.
Answer: C
Q2) Groupthink refers to __________________
A)the willingness of individual group members to set aside their personal opinions and go along with everyone else.
B)the four-step decision-making process in groups.
C)software programs that help groups make decisions.
D)the basic rules that underlie a group's behaviour.
Answer: A
Q3) List at least three strategies for keeping one's mind from wandering while listening to a speaker.
Answer: Although we can think faster than we (and others)can speak,there are several techniques that can help.They include (1)focusing on the speaker; (2)analyzing the message;and (3)formulating questions we need to ask.
Page 4
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Chapter 3: Communicating Interculturally
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Sample Questions
Q1) In 2011,Canada welcomed about 250 000 immigrants with about 90 000 being skilled workers and entrepreneurs.
A)True
B)False
Answer: True
Q2) List at least three areas of nonverbal communication that can differ widely among cultures.
Answer: NO Answer
Q3) When speaking to someone for whom English is a second language,you should avoid using slang and idioms.
A)True
B)False
Answer: True
Q4) Jokes and references to popular Canadian entertainment usually rely on cultural issues that your audience will be aware of after living in Canada for one year.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Planning Business Messages
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Sample Questions
Q1) Selecting the right medium for your message does not matter as long as the message arrives undamaged.
A)True
B)False
Q2) When you get a vague request for information,the best way to handle it is to provide all the information you can and to allow audience members to pick and choose what is useful to them.
A)True
B)False
Q3) To collaborate with audience members,you need maximum participation.
A)True
B)False
Q4) Which of the following is an example of a message topic?
A)"To get the board of directors to increase the research and development budget."
B)"Competitors spend more than our company does on research and development."
C)"Funding for research and development."
D)"The research and development budget is inadequate in our competitive marketplace."
Q5) Explain each phase of the three-step writing process.
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Chapter 5: Writing Business Messages
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Sample Questions
Q1) Enlivening business messages with humour will always please your readers,especially if they don't know you very well.
A)True
B)False
Q2) Which of the following is a compound sentence?
A)"David is a good worker,and he deserves a raise."
B)"Because David is a good worker,he deserves a raise."
C)"David,a good worker,deserves a raise."
D)"Having been a good worker,David will no doubt receive a raise."
Q3) Coherence within and between paragraphs is achieved through the use of transitional words and phrases.
A)True
B)False
Q4) In business communication you must be careful to use words that are low in connotative meaning.
A)True
B)False
Q5) Define bias-free language.
Q6) Instead of using harsh,unpleasant terms,use mild words,or euphemisms .
Q7) Describe five things you can do to overcome writer's block.
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Chapter 6: Completing Business Messages
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Sample Questions
Q1) Grammar,spelling,clarity and other fundamentals of good writing are just as important,or even more important,in electronic media as they are in other written media.
A)True
B)False
Q2) Rewrite the following sentence to avoid camouflaged verbs: "The manager will make a determination about when the payment of refunds will occur."
Q3) While restraint is important in conveying your message without too much enthusiasm,it is important,in the design of your documents,to make them as interesting as possible with lots of highlighting,a variety of different fonts,and lots of imagery.
A)True
B)False
Q4) Conclusions should accomplish what two tasks?
Q5) Rewrite the following sentence to remove the dangling modifier: "Lying next to the filing cabinet,the office manager found the financial report."
Q6) Describe at least three types of software tools that can help you revise and polish a document.
Q7) Explain at least three of the steps involved in editing documents for clarity.
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Chapter 7: Crafting Messages for Electronic Media
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Q1) If you and someone else are replying back and forth based on the same original email,you should always use the exact same subject line with each new email response.
A)True
B)False
Q2) Compared to email and phone calls,IM is seen as less costly.
A)True
B)False
Q3) Your email,once sent,exists somewhere forever so it is important to never include anything in it that,if ever circulated,could embarass you in the future.
A)True
B)False
Q4) When it comes to legal issues,_____________
A)email messages mean nothing-only printed documents can be used in court.
B)email and other electronic documents have the same weight as printed ones.
C)your email messages are off limits-using them in court would violate your privacy.
D)none of the above.
Q5) Explain why it is important to evaluate the need for sending email messages.
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Chapter 8: Writing Routine and Positive Messages
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Sample Questions
Q1) In the past,news releases were ______________
A)typed on regular company letterhead.
B)written as blogs.
C)crafted in a way to provide information to reporters.
D)offered directly to the public.
Q2) List the three major categories of common routine requests.
Q3) How should mildly disappointing information be included within a generally positive routine message?
Q4) In a routine reply it is important to embed any negative information in a positive way.
A)True
B)False
Q5) Keeping existing clients is always less costly than acquiring new clients,which is reason enough to take steps to repair the relationship when your company is at fault.
A)True
B)False
Q6) In a goodwill message,honesty and sincerity must come across above all else.
A)True
B)False
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Chapter 9: Writing Negative Messages
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Sample Questions
Q1) When refusing routine requests,it's a good idea to offer alternative ideas if you can.
A)True
B)False
Q2) An advantage of the direct approach for communicating bad news is that it keeps the message shorter.
A)True
B)False
Q3) When refusing a routine request,it's a good idea to imply that other assistance or information might be available,even if it isn't,in an attempt to calm the customer.
A)True
B)False
Q4) A good way to de-emphasize bad news is to _____________
A)maximize the space devoted to it.
B)say,"I trust our decision is satisfactory."
C)avoid stating it and hope that the reader understands what you mean.
D)bury it in the middle of a sentence or paragraph.
Q5) List four actions you should take when you need to give a negative performance review.
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Chapter 10: Writing Persuasive Messages
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Sample Questions
Q1) An attempt to change an audience's attitudes,beliefs,or actions is called
A)strategic planning.
B)persuasion.
C)coercion.
D)nonverbal communication.
Q2) Limit your scope to include only the information needed to help your audience take the next step toward making a favourable decision.
Q3) 'Conversation Marketing' occurs when customers use social media to start a discussion about companies to share stories.
A)True
B)False
Q4) Persuasion can be defined as asking somebody to do something.
A)True
B)False
Q5) It is particularly important to establish credibility with a skeptical or hostile audience.
Q6) A sales letter begins with some sort of attention-getting device.
Q7) Selling points are the most attractive features of a product.
Page 12
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Chapter 11: Planning Reports and Proposals
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Sample Questions
Q1) Conclusions and recommendations are stated at the beginning of a report
A)if readers are likely to be receptive or open-minded.
B)if the indirect format is being used.
C)if the report is analytical.
D)never.
Q2) Conclusions differ from recommendations in that conclusions ______________
A)are opinions or interpretations of information.
B)are objective.
C)are acceptable to readers.
D)suggest what ought to be done about the facts.
Q3) The statement of purpose for a report is always presented as a question.
A)True
B)False
Q4) Search engines identify and rank individual webpages that contain a specific work or phrase.
Q5) Using someone else's words or ideas without giving them proper credit is called plagiarism .
Q6) Describe the ways that analytical and informational reports differ.
Q7) Briefly explain problem factoring.
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Chapter 12: Writing Reports and Proposals
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Sample Questions
Q1) Effective transitions are useful tools for helping readers grasp what they've learned so far while preparing to receive new information.
Q2) Line charts are commonly used to show trends over time.
A)True
B)False
Q3) An organization's normal communication channels are almost impossible to describe without the use of an organization chart.
A)True
B)False
Q4) The body of your report presents,analyzes,and interprets the information you gathered during your investigation.
A)True
B)False
Q5) Drawings,or diagrams that contain enough information to stand alone are sometimes called ______________.
A)slideramas
B)infographics
C)textalites
D)slideuments
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Chapter 13: Completing Reports and Proposals
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Sample Questions
Q1) Describe the primary function of the letter of transmittal.
Q2) The synopsis section of a formal report ___________________
A)is a concise overview of the report's most important points.
B)is a short summary containing subheadings and visual aids.
C)is usually anywhere from two to five pages.
D)is all of the above.
Q3) Which of the following is included in the prefatory parts of a formal report?
A)Introduction
B)Letter of authorization
C)Body
D)Summary
Q4) A writer's summary of the main ideas,highlight conclusions and recommendations (if any)would typically be placed in a section labeled close .
Q5) For formal reports the components fall into two categories.
A)True
B)False
Q6) The letter of acceptance is the reply to the letter of authorization.
A)True
B)False
Q7) Explain the difference between a title fly and a title page.
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Chapter 14: Designing and Delivering Oral and Online Presentations
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Sample Questions
Q1) Slide transitions control how one side replaces another.
A)True
B)False
Q2) Hyperlinks instruct your computer to jump to another slide in your presentation,to a website,or to another program entirely.
Q3) It is important to know whether the audience is in-person or online.
A)True
B)False
Q4) To hold your audience's attention during the body of your speech,___________________
A)make at least seven or eight main points.
B)include numerous abstract ideas.
C)relate your subject to your audience's needs.
D)do all of the above.
Q5) List three types of "old school" visuals commonly used in business presentations.
Q6) In general,you can use a casual style when speaking to small groups and large groups.
A)True
B)False
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Chapter 15: Building Careers and Writing Résumés
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Sample Questions
Q1) It's rare for potential employers to look at what you tweet unless you instruct them to view them.
A)True
B)False
Q2) In the work experience section of your résumé you list jobs you've had and responsibilities you've held on those jobs.
Q3) Describe the main sections or elements that are included on most résumés.
Q4) The introductory statement of a résumé can include highlights your strongest points in a brief summary of qualifications.
Q5) List two strategies for handling gaps in your employment history when writing a résumé.
Q6) To achieve the best physical appearance for your résumé,___________
A)make sure it is jarring and "jumps out at you."
B)leave plenty of white space.
C)use coloured paper.
D)use a variety of typefaces in various colours.
Q7) In the education section of your résumé you list schools you've attended and degrees you've received.
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Q8) List at least seven of the 10 most common mistakes recruiters see on résumés.
Chapter 16: Applying and Interviewing for Employment
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Q1) A job application letter follows the AIDA organizational plan.
Q2) On your second or third visit to an organization,if you haven't been told by the end of an interview whether you got the job,you __________________
A)don't bring up the topic.
B)mention that you have another job offer and need to give the other company an answer by a specific date.
C)ask tactfully when you can expect to learn of the decision.
D)ask whether you did anything wrong during the interview.
Q3) Job simulations and working interviews give candidates an idea of what the job will be like.
A)True
B)False
Q4) You prepare for a virtual interview the same way you would prepare for an in-person interview.
A)True
B)False
Q5) In a (n)structured interview,the interviewer controls the situation by asking a series of prepared questions in a set order.
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