Communication for Managers
Exam Questions
Course Introduction
Communication for Managers is a course designed to develop the oral and written communication skills vital for effective leadership in organizational settings. The curriculum covers a range of topics, including interpersonal communication, team dynamics, negotiation, conflict resolution, and the strategic use of communication technologies. Students learn how to tailor their messages to diverse audiences, convey ideas with clarity and authority, provide constructive feedback, and foster positive workplace relationships. Through practical exercises, case studies, and presentations, participants gain the confidence and competence required to influence, motivate, and manage teams across a variety of business contexts.
Recommended Textbook
Business and Administrative Communication 10th Edition by Kitty Locker
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Page 2
Chapter 1: Succeeding in Business Communication
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Q1) Which of the following is an example of an internal audience?
A) Suppliers
B) Stockholders
C) Clients
D) Funders
E) Peers
Answer: E
Q2) Which of the following should be followed while solving business communication problems?
A) Consciously developing one key solution instead of multiple ones
B) Understanding that even irrelevant features of an audience are important
C) Emphasizing information by placing it in the middle of a paragraph
D) Identifying one main audience benefit if it is a persuasive message
E) Ensuring that benefits are adapted well to the needs of the audience
Answer: E
Q3) It is vital to use experiences and common sense to understand how the real world affects a particular issue or problem while creating a message.
A)True
B)False
Answer: True
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Chapter 2: Adapting Your Message to Your Audience
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Q1) A good way to handle a negative audience is by using condescending or hostile phrases which will make them realize their mistake.
A)True
B)False
Answer: False
Q2) What guidelines should be followed if the audience is not known to the presenter of a message?
Answer: If an audience is not known to the presenter of a message,it is important to provide all the details they need to understand and act on a message.One should group chunks of information under headings so that readers can go directly to the parts of the message they find most interesting and relevant.It is also vital to ensure that a shorter-than-usual document covers the essential points and that a longer-than-usual document is free from wordiness and repetition.
Q3) The best way to present audience benefits is by presenting good news in the middle of a message.
A)True
B)False
Answer: False
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Chapter 3: Building Goodwill
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Q1) _____ is an implied attitude of a communicator toward an audience.
A) Stress
B) Tone
C) Emphasis
D) Amplification
E) Filler words
Answer: B
Q2) In order to avoid assigning blame in a negative situation,it is best to use active verbs.
A)True
B)False
Answer: False
Q3) Which of the following is a desirable tone for business writing?
A) Chummy
B) Groveling
C) Friendly
D) Stiff
E) Legalistic
Answer: C
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Page 5
Chapter 4: Navigating the Business Communication Environment
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Q1) Time sinks help people manage time more efficiently.
A)True
B)False
Q2) A _____ refers to an informal source of company information.
A) website
B) grapevine
C) blog
D) floating block
E) tip sheet
Q3) Successful professionals communicate exclusively with managers or superiors.
A)True
B)False
Q4) People who do not know each other well and feel more comfortable with one another if a piece of furniture separates them is an example of a spatial cue.
A)True
B)False
Q5) Discuss the trend of globalization and outsourcing.
Q6) How can nonverbal communication help us in a business environment?
Q7) List out some common tips for time management.
Q8) How can body language communicate one's feelings? Explain. Page 6
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Page 7
Chapter 5: Planning, Composing, and Revising
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Q1) While writing about things that one has done,said or seen,phrases like "this writer" should be used and the word "I" should be avoided because it may seem egocentric.
A)True
B)False
Q2) In order to make writing easier to read,it is good to use familiar words or words that are a part of almost everyone's vocabulary.
A)True
B)False
Q3) What are simple,compound,and complex sentences? Explain.
Q4) In the writing process,editing and revising have the same connotation.
A)True
B)False
Q5) Using the word "but" tells the reader that one is shifting points and that the point which follows not only contrasts with but also is more important than the preceding ideas.
A)True
B)False
Q6) How does revising differ from the editing process?
Q7) Identify key processes that good writers tend to use.
Page 8
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Chapter 6: Designing Documents
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Q1) White space refers to the empty space on a page which makes material easier to read.
A)True
B)False
Q2) Cheryl Mayer recently finished writing an assignment for an end-of-year project.Which of the following did she use for her headings if she wrote with a sans serif font?
A) New Courier
B) Elite
C) Times Roman
D) Palatino
E) Arial
Q3) A way to ensure that a reader stays long enough on a home page is to:
A) avoid letting the reader know about the organization sponsoring the page.
B) make completion of tasks difficult which challenges a reader and increases interest.
C) prevent showing an overview of a page because it makes a reader skim through it.
D) make it clear what readers will get if they click on a certain link.
E) provide navigation bars vertically at the centre of a screen.
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Chapter 7: Communicating Across Cultures
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Q1) Describe characteristics of a low-context culture.
Q2) Making eye contact is a universal nonverbal communication used across all cultures to convey a sign of paying attention.
A)True
B)False
Q3) People from different cultures do things differently whereas all people within a single culture behave in similar ways.
A)True
B)False
Q4) Jennie Cruz,a marketing professional,is joining a new organization in Dublin.She has gathered from friends in the city that there is a high level of equality at all social levels and work cultures are characterized by interdependence,shared initiatives,and managers are easily approachable.Which of the following is the country most likely to be characterized by?
A) High power-distance index
B) High uncertainty avoidance index
C) Low power-distance index
D) Individualist culture
E) Feminist culture
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Chapter 8: Working and Writing in Teams
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Sample Questions
Q1) In the phase of formalization,the group finalizes its work.
A)True
B)False
Q2) Positive roles of individuals that help a team achieve its task goals consist of:
A) taking every opportunity to be the first to speak.
B) disagreeing with all solutions to make them more concrete.
C) restating major points and summarizing decisions.
D) insisting on responding to everyone else's comments.
E) insisting on one's own arguments and points put forward.
Q3) According to team-building expert Bob Frisch,which of the following should be undertaken when a team is unable to arrive at a consensus?
A) Allow team members to use a secret ballot to express opinion
B) Ensure a decision is arrived at in the least amount of time possible
C) Avoid wasting time and compromise on quality of decision
D) Make team members express opinion one at a time in a round-table meeting
E) Make members pick options from the last brainstorming session
Q4) Explain the formation stage in the life of a task team.
Q5) What does groupthink mean? Explain with the help of an example.
Q6) What are the characteristics of successful student teams? Explain.
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Chapter 9: Sharing Informative and Positive Messages With Appropriate Technology
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Q1) What are the three main criteria for a good subject line?
Q2) Karen Reeves is working on a project with her colleague,Jonathan Hoffman and needs to communicate with him regularly throughout the day to coordinate activities for upcoming projects.She needs a communication medium which can help her convey short messages conveniently without wasting time.What common media should Reeves use and how would it help her in communicating efficiently with Hoffman?
Q3) Wikis are an online form of content knowledge management used by companies to advertise products for consumers.
A)True
B)False
Q4) While sending messages with an attachment,one should avoid the most vital information in the e-mail.
A)True
B)False
Q5) Goodwill endings should focus on the reader's hobbies,family,or personal life.
A)True
B)False
Q6) What are some precautions to be taken while using humor in a message?
Page 12
Q7) List out some common purposes of using e-mails.
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Chapter 10: Delivering Negative Messages
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Sample Questions
Q1) Alicia Watkins works at a fashion house in London and recently received an e-mail from a new client requesting for a discount on the 50 pieces of winter overcoats that they ordered.However,the company offers only a 20 percent discount on bulk orders of 200 pieces.Watkins knows that she can offer free delivery charges but cannot offer the discount the client is asking for.Which of the following would be the best way to offer a reason to support her refusal in the letter?
A) "I cannot offer you a discount on the order because our company does not allow me to do so."
B) "I know it is an unreasonable rule to not offer discounts to new customers. But I am unable to help you because of company policy."
C) "Our company cannot offer this discount because of our financial constraints due to the economic slump in the market right now."
D) "Our company offers discounts only for orders of 200 pieces or more. However, we offer deliveries free of charge."
E) "I know it is a terrible decision by my manager to not offer this discount. I wish I could help you."
Q2) What are some key guidelines to follow while writing a claim?
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Chapter 11: Crafting Persuasive Messages
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Q1) _____ of a message provides the logical and emotional links that move an audience from their first flicker of interest to the action that is wanted.
A) History
B) Recommendations
C) Illustrations
D) Executive Summary
E) Body
Q2) The statement,"The subscription fee for Home Magazine is $500,and needs to be paid before 31st December to avoid late fee charges" is an example of an emotional appeal.
A)True
B)False
Q3) One can build credibility by being factual,specific,and reliable.
A)True
B)False
Q4) Major requests that require great effort or changes in values,culture,or lifestyles should ideally be made in e-mail messages.
A)True
B)False
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Chapter 12: Building Resumes
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Sample Questions
Q1) List out questions to ask yourself,that will help you evaluate your strengths and interests,as a step in helping you decide what you really want to do.
Q2) You must use key words very carefully in your Summary of Qualifications section.
A)True
B)False
Q3) Explain the different ways that employers use résumés.
Q4) Résumés should not be more than one page long because readers find them too long to skim.
A)True
B)False
Q5) Informal preparation for job hunting should begin:
A) a full year before you begin interviewing.
B) the year you interview.
C) before you get the degree.
D) once you have selected a major.
E) as soon as you arrive on campus.
Q6) Explain the two ways to set up the Experience section of a résumé.
Q7) How and when should you start preparing yourself for job hunting?
Q8) Describe some of the tools used for personal branding.
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Chapter 13: Writing Job Application Letters
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Q1) Choose the best revision of this sentence: "You can call my professor to make sure the recommendation is valid."
A) My professor is willing to verify the written recommendation over the phone.
B) Professor Jackson can provide more specific information about my coursework and qualifications.
C) Professor Jackson would love to discuss this recommendation if you call him.
D) You can verify the recommendation by calling Professor Jackson.
E) Professor Jackson will verify the validity of the recommendation.
Q2) How can you make your application letter professional?
Q3) Application letters should be addressed to the company in general or the personnel office,not to a specific person by name.
A)True
B)False
Q4) A job application letter will be more effective if it focuses on an applicant's accomplishments rather than the person's job responsibilities.
A)True
B)False
Q5) Explain the differences between information and referral interviews.
Q6) What should you do in the last paragraph of a job letter?
Page 16
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Succeeding in the Job
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Q1) Jonathan Reyes is attending an interview at a law firm in California.His interviewer has asked him to walk him through his resume.Which of the following should Reyes do?
A) Read out the resume aloud to the interviewer
B) Be honest about sharing negative data about former employers
C) Cover as many points as much as he can in ten minutes
D) Avoid making eye contact because it may distract him
E) Highlight his best features in less than three minutes
Q2) If a candidate is asked why there is a gap in his/her work history,it is important to answer elaborately and apologize for whatever family decisions one has made.
A)True
B)False
Q3) If one is flying for an interview,it is important to leave time margins for flight delays and cancellations.
A)True
B)False
Q4) At one's first full-time job,one should avoid asking a lot of questions.
A)True
B)False
Page 17
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Chapter 15: Planning and Researching Proposals and Reports
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Q1) Indented quotations do not need quotation marks because the indentation shows the reader that the passage is a quote.
A)True
B)False
Q2) List some of the suggestions offered by Nan Robertson to interviewers.
Q3) "You have probably been in a situation at one time where you had to work with a colleague who did not carry his or her share of the load on a project.How did you handle this?" In an interview,this is an example of a:
A) mirror question.
B) critical incident question.
C) hypothetical question.
D) probe.
E) situational question.
Q4) Describe the different types of reports that can be either information,analytical,or recommendation reports,depending on the particular situation.
Q5) Explain the different methods of conducting research interviews.
Q6) Explain the different ways of conducting a survey.
Q7) Explain the different ways of choosing a sample.
Q8) List the characteristics of well-designed survey questions. Page 18
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Page 19
Chapter 16: Creating Visuals and Data Displays
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Q1) List three tips for properly designing a Gantt chart as a visual in a document.
Q2) _____ are used to emphasize location or to compare items in different locations.
A) Subdivided bar charts
B) Maps
C) Histograms
D) Gantt charts
E) Photographs
Q3) What are the characteristics of a good story?
Q4) Which of the following is a good practice when telling stories through visuals?
A) Simplify the data on a selected topic and convert numbers to easy-to-understand units.
B) Present all of the data collected, discuss what is relevant, and allow the audience to interpret the rest on their own.
C) Combine the data from several important stories into one visual.
D) Tell all of the stories that a data set allows in order not to waste any information.
E) Focus on all the stories and topics related to the primary topic of research.
Q5) Histograms use images to create the bars on a bar graph.
A)True
B)False
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Chapter 17: Writing Proposals and Progress Reports
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Q1) The methods section of a proposal for a class research project should clearly indicate how one will get information needed to answer questions posed in the remaining sections of the proposal.
A)True
B)False
Q2) Which of the following is a feature of a good work schedule for a proposal?
A) It provides idealistic time-frames for challenging activities.
B) It avoids time for unexpected snags and delays.
C) It shows that one may be unable to complete work within deadline.
D) It provides realistic estimates for each activity.
E) It avoids using a chart to maintain schedule details.
Q3) Discuss with the help of an example why calculating figures conservatively is recommended in preparing budgets for a proposal.
Q4) One should begin a proposal with a brief but strong summary of major benefits of having one do the work.
A)True
B)False
Q5) What are proposals for action? Explain.
Q6) How important is an executive summary in a business plan?
Page 21
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Chapter 18: Analysing Information and Writing Reports
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Q1) Explain with an example characteristics of a good and weak executive summary.
Q2) If there are massive amounts of information to be presented in a report,it should be classified into categories of ten or more,which makes them easy to understand.
A)True
B)False
Q3) Which of the following kinds of reports substantiate a purchase,investment,hiring,or change in policy?
A) Recommendation report
B) Information report
C) Closure report
D) Justification report
E) Match report
Q4) The _____ can be defined as a number that occurs most often in a list of observations.
A) median
B) range
C) mode
D) average
E) extension
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Chapter 19: Making Oral Presentations
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Q1) Johanna is about to give a presentation to a client which could get her promotion or end up in trouble,depending on the performance.She feels jittery and nervous as the time to give the presentation comes closer.Which of the following should she do to calm herself?
A) Have an extra cup of coffee to make her more alert
B) Be frank and humorously tell everyone that she is nervous
C) Get rid of the nervousness by having a light alcoholic beverage
D) Avoid analyzing the audience which may increase the anxiety
E) Re-label her nerves and say to herself, "My adrenaline is up."
Q2) Sally recently made a presentation to college students on "The Magic of Thinking Big." Throughout the presentation,she made eye contact with the audience which helped the session be a huge success.Why do you think making eye contact with the audience helped the session become a success? Explain.
Q3) In a persuasive presentation,one should start with the strongest point or best reaction.
A)True
B)False
Q4) What are the five guidelines for designing presentation slides?
Q5) What are the four modes commonly used for openers of oral presentations?
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