Communication for Managers Exam Bank
Course Introduction
Communication for Managers explores the foundational principles and practical skills necessary for effective communication within organizational settings. The course covers key topics such as interpersonal communication, strategic business writing, public speaking, conflict resolution, negotiation, and the use of digital communication tools. Emphasis is placed on fostering clear and persuasive messaging tailored to diverse audiences, enhancing team collaboration, and navigating challenging conversations. Through case studies, simulations, and interactive exercises, students develop the confidence and competencies required for successful leadership and management in todays dynamic workplace.
Recommended Textbook
Business Communication Essentials 6th Edition by Courtland Bovee
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14 Chapters
1417 Verified Questions
1417 Flashcards
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Chapter 1: Understanding Business Communication in Todays Workplace
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29488
Sample Questions
Q1) Assigning a wide range of generalized-and often inaccurate-attributes to an individual on the basis of membership in a particular group,without considering the individual's unique characteristics is referred to as ________.
A)ethical lapse
B)cultural competency
C)profiling
D)cognitive dissonance
E)stereotyping
Answer: E
Q2) ________ marketing involves attempting to promote products and services to customers who don't know they are being marketed to.
A)Stealth
B)Ambush
C)Affiliate
D)Viral
E)Loyalty
Answer: A
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Page 3
Chapter 2: Mastering Team Skills and Interpersonal Communication
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Which of the following statements is an example of constructive criticism?
A)Your argument will be stronger if you rewrite the introduction to include more details about the event.
B)There were three factual errors in the document you sent. You have been very careless of late.
C)Your meaning is unclear, you should rework the document for more clarity.
D)Your method of organizing information is inappropriate for the subject.
E)You need to improve your style of writing, it is not suited to the topic.
Answer: A
Q2) Critical listening poses a barrier to effective listening.
A)True
B)False
Answer: False
Q3) As members of a group have a common goal,individual responsibilities are minimal or non-existent.
A)True
B)False
Answer: False
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Chapter 3: Planning Business Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29495
Sample Questions
Q1) Which of the following is a disadvantage of written media?
A)restricts participation of those physically present
B)provides no permanent, verifiable record of the communication
C)reduces communicator's control over the message
D)offers no opportunity to revise or edit
E)offers no opportunity for nonverbal communication
Answer: E
Q2) Which of the following forms of communication is the richest?
A)a phone call
B)a memo
C)an email
D)a face-to-face conversation
E)a letter
Answer: D
Q3) The general purpose of a business message is to inform,persuade,or collaborate with the audience.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Writing Business Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Ben needs to send an email to his superior describing the progress of a project.Which of the following styles should Ben use to communicate in a businesslike tone?
A)use a laid-back, informal tone to reflect friendliness
B)share personal details to create rapport
C)use acronyms to communicate quickly and efficiently
D)use humor to create a receptive state of mind
E)use plain language to make messages simpler
Q2) Using the "you" attitude means putting the sender's priorities first.
A)True
B)False
Q3) Which of the following sentences uses abstract words?
A)The company database has personal information about all employees.
B)The new software has helped employees save time.
C)The organization values honesty and integrity.
D)The employees have requested a new coffee machine.
E)The organization acquired three other companies in April.
Q4) Janie is new to a job in a large company in which most work interactions take place via email.She needs to know how to decide the tone and structure for her emails.Explain what she can do to improve her emails,and what she should avoid.
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Chapter 5: Completing Business Messages
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Explain the influence of sentence length on readability and keeping readers' interest.
Q2) List and discuss four techniques that can be used to improve readability of messages.
Q3) Which of the following is a disadvantage of long sentences?
A)They can be processed quickly and are easier for readers to skim through.
B)Too many long sentences in a row can make writing choppy and disconnected.
C)They lack the informative power of short sentences.
D)They are difficult for nonnative speakers to understand.
E)They have more informative power than short sentences.
Q4) Identify four software tools that can help you revise messages,and explain the risks of using them.
Q5) Which of the following sentences uses hedging?
A)The deadline is next Tuesday.
B)The driver was responsible for the accident.
C)The financial statement needs to have two sections.
D)The report seems to be incomplete.
E)Our policy does not cover that event.
Q6) List and explain the four principles of effective design.
Q7) List and explain the four techniques for making documents more concise.
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Chapter 6: Crafting Messages for Electronic Media
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Which of the following is a risk of using IM for business communication?
A)less versatile than text messaging
B)potential for misuse as a one-to-many broadcast method higher than that for email
C)the need for user authentication
D)more expensive than phone calls and emails
E)not widely available
Q2) Which of the following is a benefit of using IM?
A)does not allow unsolicited commercial messages
B)does not require user authentication
C)messages can be easily logged for later review
D)immune to computer viruses and network infiltration
E)lower cost than phone calls and email
Q3) In which of the following situations should you use a printed message over electronic alternatives?
A)when you are communicating with a person who is in a different location
B)when you need a permanent, unchangeable, or secure record
C)when you need to build a close interpersonal relationship
D)when you need to have an interactive discussion
E)when you need a relatively inexpensive medium of communication
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Page 8
Chapter 7: Writing Routine and Positive Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) How should you respond to a customer's claim when your company is at fault?
Q2) The body of a request for recommendations should ________.
A)clearly state the deadline for recommendation
B)include an offer to pay for the service rendered
C)contain a sincere apology for the trouble caused
D)mention the deadline for sending the letter
E)list all the information the recipient would need in order to write the recommendation
Q3) When granting claims and requests for adjustment when your company is at fault,you should NOT ________.
A)blame anyone in your organization by name
B)go into the details of how you plan to resolve the situation
C)start from the assumption that the information the customer provided is correct
D)openly sympathize with the customer's situation
E)take or assign personal responsibility for setting matters straight
Q4) To express goodwill in routine requests,close your message by thanking the reader "in advance" for cooperating.
A)True
B)False
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Page 9
Chapter 8: Writing Negative Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29500
Sample Questions
Q1) In which of the following situations is it appropriate to use the indirect approach to organize negative news messages?
A)The reader's attention is needed immediately.
B)The audience will not understand the possibility of receiving bad news.
C)The news is not likely to seriously impact the audience.
D)The audience does not have the time to read long, rambling messages.
E)The audience is expecting the bad news.
Q2) The direct approach to organize negative news messages should be used when
A)the blow of the negative news is to be softened
B)the reader has an emotional investment in the situation
C)the bad news is not expected by the reader
D)a close working relationship is to be maintained with the reader
E)the bad news will not come as a shock to the reader
Q3) Why should termination messages be written using the direct or the indirect approach? Justify your answer.
Q4) What are the points to keep in mind when developing rejection letters for job applicants?
Q5) What are the guidelines for writing employment termination messages?
Q6) What are the guidelines for handling bad news about transactions?
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Chapter 9: Writing Persuasive Messages
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Close persuasive claims on a respectful note that reflects how a successful resolution of the situation will repair or maintain a mutually beneficial working relationship.
A)True
B)False
Q2) When writing promotional messages for social media,it is important to ________.
A)rely largely on the news media to distribute the message
B)facilitate community building
C)use the AIDA approach for organizing your messages
D)avoid the use of automated tools such as free alerts on search engines to listen to online conversations
E)avoid activating the commenting feature on blogs, since it will result in a complete loss of control over online conversations
Q3) Marketing messages usher potential buyers through the purchasing process without asking them to make an immediate decision.
A)True
B)False
Q4) Outline at least four legal aspects that must be considered when developing marketing and sales messages.
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Chapter 10: Understanding and Planning Reports and Proposals
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/29489
Sample Questions
Q1) In a survey questionnaire,if we need to formulate questions to provide answers that are easy to analyze,we should ________.
A)not provide instructions
B)include leading questions
C)ask for opinions
D)base answers on numbers and facts
E)include compound questions
Q2) Rod is conducting secondary research for his report and has exhausted most of the online resources available to him.Which other secondary source of information should he consider?
A)historians
B)trade fairs
C)advertisements
D)museums
E)libraries
Q3) As part of your primary research,you are conducting a real-time videotaped interview with a manager of a large retail store.After a few questions you notice that he is showing signs of impatience.How should you respond? What might you do differently to prevent this from happening in the future? Explain your answers.
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Chapter 11: Writing and Completing Reports and Proposals
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Other than the basic principles of report writing,list the other six points that apply to online content development.
Q2) Karen is aware that the introduction for a report depends on the nature and length of the report,the circumstances under which she is writing it,and her relationship with the audience.If she is trying to determine what is and what isn't covered in the report,she is ascertaining ________.
A)authorization
B)purpose
C)scope
D)background
E)sources
Q3) Online content does not require you to take special care to build trust with your audience because of the anonymity of the Internet.
A)True
B)False
Q4) Use flowcharts for visual appeal and to show exact appearances.
A)True
B)False
Q5) How would you adapt the three-step process to successful wiki writing?
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Chapter 12: Developing Oral and Online Presentations
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Transition slides help your audience keep track of what you've covered already and what you plan to cover next.
A)True
B)False
Q2) One of the ways to arouse audience interest in your presentation is to ________.
A)avoid storytelling
B)control the environment to reduce distractions
C)focus the presentation on the audience's sense of hearing only
D)skip over sections that might generate more questions
E)open with an amusing observation about the subject matter
Q3) Choose font sizes that are easy to read from anywhere in the room,usually between ________ points.
A)10 and 14
B)18 and 22
C)28 and 36
D)36 and 44
E)45 and 53
Q4) Planning oral presentations involves gathering information and organizing it.
A)True
B)False
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Chapter 13: Building Careers and Writing Résumés
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following candidates should include a career summary in their résumé?
A)Derrick has just graduated from college and plans to continue a career in nonprofit fund raising, a job he has internship experience with since his freshman year.
B)In his short stint at the organization, Nathan was promoted two times.
C)As an experienced manager, Grover had grown with the company, managing double-digit annual growth in revenue and employees in his division.
D)After all these years as a junior assistant, Chris is finally relieved that he is a junior manager now.
E)After two year, Don is planning to make a transition from being an army man to a corporate executive.
Q2) Quality of hire is a measure of the effectiveness of the recruiting process.
A)True
B)False
Q3) The name and contact information on your résumé should not mention the URL to your personal Web page.
A)True
B)False
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Page 15
Chapter 14: Applying and Interviewing for Employment
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Aaron has cleared the selection round and in the next round,he will be interviewed by a group of interviewers.This kind of interview is a(n)________.
A)guided interview
B)structured interview
C)open-ended interview
D)panel interview
E)group interview
Q2) In the letter of resignation,include humor and anecdotes to project your friendly nature.
A)True
B)False
Q3) The best way to counteract the stress during a job interview is to ________.
A)remind yourself that you have value to offer
B)use humor to mask these feelings
C)act overly confident to counteract these feelings
D)rely on your appearance alone
E)avoid face-to-face interviews
Q4) Describe six of the common types of interviews.
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