Communication for Management Exam Review
Course Introduction
Communication for Management explores the essential principles and practices of effective communication within organizational settings. This course covers verbal and nonverbal communication, active listening, conflict resolution, and the strategic use of communication in leadership roles. Students will analyze real-world scenarios and develop skills in writing business correspondence, delivering presentations, and facilitating meetings. Emphasis is placed on adapting messages for diverse audiences, managing communication in teams, and utilizing digital communication tools, all aimed at enhancing managerial effectiveness and fostering a collaborative workplace environment.
Recommended Textbook
Business Communication Process and Product 7th Edition by Mary Ellen Guffey Dana Loewy
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16 Chapters
1840 Verified Questions
1840 Flashcards
Source URL: https://quizplus.com/study-set/318
Page 2
Chapter 1: Effective and Ethical Communication at Work
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/5288
Sample Questions
Q1) Select the best definition of communication.
A) Communication is the transmission of information from one individual or group to another.
B) Communication is the transmission of data from one individual or group to another.
C) Communication is the transmission of information and meaning from one individual or group to another.
D) Communication is the transmission of ideas from one individual or group to another.
Answer: C
Q2) In the communication process, the individual for whom the message is intended is the ____________________.
Answer: receiver
Q3) Official information among workers typically flows through formal channels in three directions: downward, upward, and ____________________.
Answer: horizontally
Q4) The person with whom the message originates is known as the ____________________.
Answer: sender
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3
Chapter 2: Professionalism: Team, Meeting, Listening, Nonverbal,
and Etiquette Skills
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Organizations form teams because teams are able to respond faster, demonstrate increased productivity, and A) are used extensively in every culture.
B) are proficient in using technology.
C) experience less hostility among team members.
D) make better decisions.
Answer: D
Q2) Hannah has just been appointed to a committee and wants to be a positive member.Which of the following is the best advice you can give her?
A) Ignore members who are being silent to show respect for them.
B) Tell a lot of jokes throughout the meeting to ease tensions.
C) Share her ideas with other team members, even if they might not be adopted.
D) Hannah should do all of these.
Answer: C
Q3) Many organizations are creating ____________________ teams, which are groups of people who use technology to work interdependently with a shared purpose across space, time, and organization boundaries.
Answer: virtual
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Chapter 3: Intercultural Communication
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115 Flashcards
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Sample Questions
Q1) The North American Free ____________________ Agreement has expanded trade among Canada, the United States, and Mexico.
Answer: Trade
Q2) The term ____________________ is used to describe mental representations based on general characteristics that are not fixed and rigid, but rather are open to new definitions.
Answer: prototype
Q3) Which of the following statements about gender differences in communication is least accurate?
A) Women tend to have more attentive eye contact than men.
B) Men tend to make more expansive gestures than women.
C) Women tend to talk about more personal issues when engaging in small talk.
D) Women tend to make more "I" statements; whereas, men make more "we" statements.
Answer: D
Q4) The "glass ceiling" no longer exists in today's modern workplace.
A)True
B)False
Answer: False
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Chapter 4: Planning Business Messages
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Business communicators should be especially careful when their messages involve investments safety, ____________________, human resources, and copyright law.
Q2) The primary purpose of messages that explain procedures, announce meetings, answer questions, or transmit findings is to A) persuade. B) inform.
C) promote goodwill. D) sell.
Q3) You can enhance the quality of your business writing by making it lengthy and by adding complex vocabulary words.
A)True
B)False
Q4) Business communicators should anticipate both primary and ____________________ audiences.
Q5) Sharon is trying to decide whether to call her boss or to send an e-mail message.Sharon is in the first phase of the writing process.
A)True B)False
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Chapter 5: Organizing and Writing Business Messages
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115 Flashcards
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Sample Questions
Q1) In the indirect pattern, the main idea comes first, followed by details, explanation, or evidence.In the direct pattern the main idea follows the details, explanation, and evidence.
A)True
B)False
Q2) Which of the following is a phrase?
A) On page three of the owner's manual
B) She applied for the scholarship
C) If you are available
D) Because you surpassed your sales goals
Q3) In our largest conference room is an example of a phrase.
A)True
B)False
Q4) On the Senate floor is an example of a(n)____________________.
Q5) When you expect the audience to be pleased, mildly interested, or neutral, use the ____________________ pattern of organization.
Q6) A complete ____________________ has a subject and a verb and makes sense.
Q7) In the ____________________ organizational pattern, the main idea comes first, followed by details, explanation, or evidence.
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Chapter 6: Revising Business Messages
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115 Flashcards
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Sample Questions
Q1) Which of the following is a goal of business writing?
A) To impress your reader
B) To keep your writing short and simple
C) To maintain a formal tone by using indirect, pompous language
D) All of these choices are goals of business writing.
Q2) Which of the following is the best example of business writing?
A) It would be advantageous for you to enlighten your employees regarding the company's new e-mail guidelines.
B) Please tell your employees about the company's new e-mail guidelines.
C) You are hereby advised to inform your employees about the new e-mail guidelines that have been adopted by the company.
D) The individual referenced above must inform his or her subordinates in regard to the company's new e-mail policy.
Q3) Encourage the receiver to respond to your message to evaluate its success.
A)True
B)False
Q4) There are and it is are examples of unnecessary opening fillers.
A)True
B)False
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Chapter 7: Electronic Messages and Digital Media
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Rachel is resigning from her position as a marketing specialist and would like a permanent record of her official resignation.What is the best communication channel for her to resign and to inform her supervisor of her resignation?
A) Letter
B) E-mail message
C) Instant message
D) Test message
Q2) Which of the following is the worst advice for e-mail users?
A) Make sure the most significant information will show on the first screen of an e-mail message.
B) Make your e-mail messages as long as possible to deliver all necessary information.
C) Use your electronic address book to store and access e-mail addresses of those you write to most frequently.
D) Remember that e-mail messages you send at work represent you and your employer.
Q3) The storing and accessing of data along with software applications in remote network clusters is called ____________________ computing.
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9
Chapter 8: Positive Messages
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) The body of a routine request or response message should
A) present details that explain your request or response.
B) request action from the reader.
C) give any deadline dates.
D) reveal for the first time why you are writing.
Q2) When should you send a thank-you note?
A) When someone gives you a gift
B) When someone does a favor for you
C) When you have been someone's guest
D) You should write a thank-you note for all of these.
Q3) ____________________ claims are those to which you expect the receiver to agree readily; these claims are written using the direct organizational pattern.
Q4) Please provide answers to these questions by August 15 to allow us to make a decision before our next fiscal year begins is an effective closing for a letter requesting action.
A)True
B)False
Q5) ____________________ letters are written by customers to identify or correct a problem with products or services they have purchased.
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Chapter 9: Negative Messages
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Showing thanks to the reader for doing business in the opening is a good way to start a negative-news letter.
A)True B)False
Q2) Because Cassandra knows her staff well, she should deliver all bad-news messages to them using the direct organizational pattern.
A)True
B)False
Q3) Many techniques can be used to cushion the bad news.List four of these techniques, and give an original example of each.
Q4) To be actionable (likely to result in a lawsuit), abusive language can be written or spoken.
A)True
B)False
Q5) In announcing bad news, British writers tend to A) consider it disrespectful and impolite to report bad news to superiors. B) use a similar approach to that of Americans. C) be straightforward because they see no reason to soften the blow. D) soften the message by including a buffer.
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Chapter 10: Persuasive and Sales Messages
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) To start your home water delivery service immediately, call us at 1-800-555-1111 is an example of
A) reducing resistance.
B) motivating action.
C) gaining attention.
D) building interest.
Q2) When employees are asked to perform in a capacity outside their work roles or to accept changes that are not in their best interests, the ____________________ pattern is most effective.
Q3) Ethan has a microwave oven that stopped working properly within the warranty period.He plans to write a claim letter to the company.Because he feels his request to have his microwave oven repaired at no cost is justified and will be granted, he should use
A) the indirect strategy.
B) the direct strategy.
C) circular reasoning.
D) both direct and indirect appeals.
Q4) If you are asking for something that you know will be approved, use the ____________________ organizational pattern.
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Chapter 11: Report and Research Basics
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Yes-no questions produce the best results in an interview with an expert.
A)True
B)False
Q2) Google, Yahoo, Bing, About, and Ask are examples of A) search tools.
B) Web browsers.
C) electronic databases.
D) spiders.
Q3) When incorporating a graphic in the body of your report, you should
A) use a good deal of color to improve readability.
B) manipulate the visual to make data look more dramatic.
C) include a reference to the graphic in the text.
D) assume that the reader will draw the same conclusions you did from the set of data.
Q4) An individual who is caught plagiarizing or using another's words or ideas without giving proper credit faces the possibility of losing his or her job.
A)True
B)False
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Chapter 12: Informal Business Reports
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Sample Questions
Q1) Report information can be arranged using five common organizational methods.List and describe four of these.Then give an original example of one type of report commonly written in each organizational method.
Q2) Transitional expressions such as furthermore, consequently, however, for example, and to conclude help report readers see the logical flow of ideas in a report.
A)True
B)False
Q3) Jackie wants to compare managers' opinions of the company's benefits package to the classified staff's opinions.Jackie should cross-tabulate her data.
A)True
B)False
Q4) Agendas, minutes of meetings, progress reports, and procedures are usually organized by ____________________, which establishes a chronology of events.
Q5) The ____________________ represents the midpoint in a group of figures arranged from lowest to highest or vice versa.
Q6) The value that occurs most frequently in a group of figures is the ____________________.
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Page 14
Chapter 13: Proposals, Business Plans, and Formal Business Reports
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which section of a proposal typically identifies the problem and discusses the goals or purposes of the project?
A) Background
B) Staffing
C) Budget
D) Authorization Request
Q2) To avoid sounding repetitious in a formal business report,
A) vary your presentation of the information slightly.
B) do not include information that has been presented elsewhere.
C) skip the introduction if it contains information that has been presented elsewhere.
D) word the information in exactly the same way you did in a previous section of the report.
Q3) Formal proposals differ from informal proposals in size and format only.
A)True
B)False
Q4) A business plan is a form of proposal.
A)True
B)False
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Chapter 14: Business Presentations
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115 Flashcards
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Sample Questions
Q1) Which of the following is most likely to gain your audience's attention in the introduction of a presentation?
A) It's a pleasure to be here today.
B) By the end of this presentation, you will know how to protect your customers' personal information from identity thieves.
C) I'm honored to be asked to speak to you today.
D) The topic of my presentation today is identity theft.
Q2) The simplest option for moving your multimedia presentation to the Web is posting your slides online for others to access.
A)True
B)False
Q3) When making business telephone calls, you do not need to smile because the other person can't see you.
A)True
B)False
Q4) Voice mail helps to eliminate time-zone barriers.
A)True
B)False
Q5) Our old computers are dinosaurs is an example of a(n)____________________.
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Chapter 15: The Job Search, Resumes, and Cover Letters
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Sample Questions
Q1) A(n)____________________ is a collection of digitized materials that provides viewers with a snapshot of a candidate's performance, talents, and accomplishments.
Q2) Evaluate your ____________________ by asking such questions as What technology skills can I offer? and Do I speak, write, or understand another language?
Q3) To make your print-based résumé look most professional, use a preformatted template.
A)True
B)False
Q4) A résumé should always be one page in length. A)True B)False
Q5) Digitized e-portfolios are used only by job candidates in fields such as art and graphic design.
A)True B)False
Q6) Unsolicited cover letters should use the ____________________ pattern of organization.
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Page 17
Chapter 16: Interviewing and Following Up
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Sample Questions
Q1) If you are turned down for a position, employment specialists recommend writing a rejection follow-up letter to the potential employer.
A)True
B)False
Q2) Everyone feels some level of anxiety during a job interview.
A)True
B)False
Q3) ____________________ interviews use technology such as webcams to interview job candidates from a distance.
Q4) Which of the following does an employer try to do during the job interview?
A) Decide whether you will fit into the organization
B) Find out who can be hired for the lowest possible starting salary
C) Frighten the job candidate
D) Become good friends with the job candidate
Q5) During salary negotiations let the employer know exactly how much money you need each month to cover your personal expenses.
A)True
B)False
Q6) Are you married? is an example of a(n)____________________ (or illegal)question.
Page 18
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