Communication for Engineers
Final Test Solutions
Course Introduction
Communication for Engineers is designed to equip engineering students with essential skills for effective oral, written, and visual communication within professional and technical contexts. The course covers technical report writing, documentation, proposals, emails, and presentation techniques, with a focus on clarity, conciseness, and audience awareness. Through interactive assignments, teamwork exercises, and real-world scenarios, students will learn to communicate complex ideas to diverse audiences, collaborate across multidisciplinary teams, and navigate the ethical and cultural dimensions of communication in the engineering profession.
Recommended Textbook
Practical Strategies for Technical Communication 2nd Edition by Mike Markel
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15 Chapters
600 Verified Questions
600 Flashcards
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Chapter 1: Introduction to Technical Communication
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Sample Questions
Q1) Which statement accurately describes PowerPoint and Prezi, the presentation software programs discussed in Chapter 15?
A) A Prezi presentation is organized as a network or web, while a PowerPoint presentation is linear.
B) A PowerPoint presentation is organized as a network or web, while a Prezi presentation is linear.
C) Both PowerPoint and Prezi allow you to arrange your images in a web with seamless transitions.
D) Both Prezi and PowerPoint require you to arrange graphics linearly.
Answer: A
Q2) According to Chapter 15, which statement about oral presentations is correct?
A) The audience and purpose are basically the same for any presentation you give.
B) The audience for an oral presentation will be receptive to your message; otherwise, they would not attend.
C) You can always find a way to fit all of your ideas into the allotted time.
D) Some presentations call for both informing and persuading the audience.
Answer: D
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Chapter 1: Introduction to Technical Communication
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Sample Questions
Q1) Chapter 1 identifies three sets of factors to consider when communicating technical information. Which of the following is on this list?
A) image-related factors
B) technology-related factors
C) purpose-related factors
D) none of the above
Answer: C
Q2) people who are good at communicating in the workplace possess four skills, including the abilities to speak and write clearly, solve problems, and analyze information. Which of the following is the fourth skill?
A) the ability to perform research
B) the ability to lead a team
C) punctuality
D) efficiency
Answer: A
Q3) Generosity and honesty are characteristics of effective technical communicators. A)True
B)False
Answer: True
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Page 4
Chapter 2: Understanding Ethical and Legal Obligations
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Q1) Plagiarism is a legal issue and not an ethical issue.
A)True
B)False Answer: False
Q2) To be effective, a code of conduct must stipulate penalties.
A)True
B)False Answer: True
Q3) You are writing the second edition of a user manual to be included with software sold to the general public. You want to reuse a portion of the introductory materials from the first edition but cannot determine who wrote that section or what the contractual conditions were. You know that your company has customarily required that freelance writers sign work-made-for-hire agreements. What should you do?
A) Rewrite the introductory materials yourself.
B) State in a footnote that the excerpt was written under a work-made-for-hire agreement.
C) Register the work with the appropriate government agency.
D) Include a disclaimer when you insert the materials from the first edition.
Answer: A
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Page 5
Chapter 3: Writing Collaboratively
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Q1) All of the participants in a videoconference must be in dedicated conference rooms with sophisticated cameras and microphones.
A)True
B)False
Answer: False
Q2) which three of the following features of word-processing software are particularly useful in collaboration?
A) thesaurus
B) spell-checker
C) revision feature
D) comment feature
E) highlighting feature
Answer: C, D, E
Q3) one advantage of collaboration is that it can yield a more coherent document.
A)True
B)False
Answer: False
Q4) Is email a synchronous or an asynchronous medium of communication?
Answer: Email is an asynchronous medium of communication.
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Chapter 4: Analyzing Your Audience and Purpose
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Q1) for what primary purpose do private companies use social-media data?
Q2) Although many aspects of private life and business life differ from culture to culture, in most developed countries business is conducted in more or less the same way.
A)True
B)False
Q3) which of these is a question you should ask to learn about the primary reader of a document you are writing?
A) What are the reader's political views?
B) What are the reader's cultural characteristics?
C) How many times will the reader read your document?
D) What is the reader's attitude toward the subject?
Q4) Interviews are great for learning from your audience but not for learning about your audience.
A)True
B)False
Q5) Chapter 4 suggests that, in addition to educational background, you should consider five other individual characteristics of readers. What is one other individual characteristic listed in the chapter?
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Chapter 5: Researching Your Subject
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Q1) What is the function of the hashtag symbol (#) that is used on a number of social-media platforms?
Q2) Which statement best compares the information found on a wiki with the information from an edited website?
A) The lack of editors on a wiki means that authors on the site can be trusted to speak the truth.
B) The lack of editors on a wiki means that authors on the site may mix truth with fiction.
C) The lack of editors on a wiki means that a wiki can be updated quickly. Faster is better.
D) Edited websites lack the accountability created when content is "crowdsourced" on a wiki.
Q3) Which word best describes the kind of information found in reference works?
A) exploratory
B) experimental
C) cutting-edge
D) broad-based
Q4) What is the difference between secondary research and primary research?
Q5) What is the function of an RSS feed?
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Page 8
Chapter 6: Writing for Your Readers
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Q1) Why should you avoid back-to-back headings, such as the following?
6. Approaches to Neighborhood Policing
6.1 Community Policing
Q2) Of the options listed below, which is the most effective way to organize a document describing the events that led to an Internet company's bankruptcy?
A) classification
B) comparison and contrast
C) problem-methods-solution
D) chronological
Q3) A writer at ColdTec Accounting has just completed a draft of an internal report describing a recent drop in enrollment in a training course for new employees entitled "Web Linking and Publishing with Microsoft Excel 2007." Which of the following titles would be most appropriate for the report?
A) The Changing Needs of New Employees at ColdTec
B) Choosing a Training Class: "Web Linking and Publishing with Microsoft Excel 2007"
C) An Analysis of Declining Enrollment in "Web Linking and Publishing with Microsoft Excel 2007"
D) Declining Enrollment in Training Classes Offered at ColdTec
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Chapter 7: Designing Print and Online Documents
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Q1) Helvetica Regular, Helvetica Light, Helvetica Italic, and Helvetica Bold all belong to what group?
A) a typeface
B) a type family
C) a type case
D) a type setting
Q2) Which two of these design principles are NOT being employed if the headings in a document are in a particular color?
A) repetition
B) alignment
C) contrast
D) proximity
Q3) The most effective way to distinguish one level of heading from another is to use different sizes of type.
A)True
B)False
Q4) Which design principle states that the human eye is drawn to-and the brain interprets-differences in appearance between two items?
Q5) What is the difference between a serif typeface and a sans-serif typeface?
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Chapter 8: Creating Graphics
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Q1) Many Western hand gestures, such as the "okay" sign, are considered obscene in other cultures.
A)True
B)False
Q2) In a table, the stub is the right-hand column.
A)True
B)False
Q3) Why might you include a common, familiar item in a photograph of an item being discussed?
A) to give readers a sense of scale
B) to eliminate background clutter
C) to prevent manipulation of the photograph
D) to save space in your document
Q4) Chapter 8 suggests that you consider four factors when planning a graphic. One is audience. Name two other factors you should consider.
Q5) what is the most important characteristic of an infographic?
Q6) Where is the stub located in a table?
Q7) one way to create graphics is to modify existing graphics.
A)True
B)False
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Chapter 9: Writing Correspondence
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Q1) The terms letter and memo are interchangeable.
A)True
B)False
Q2) What does the term bandwidth refer to in Chapter 9?
A) the amount of computer memory required to store a message you send
B) the frequency of the wifi network in your office
C) the width of your document on a smartphone screen
D) the space your message takes up and the time required to read it
Q3) What level of formality should be used in workplace correspondence with digital applications such as email and microblogs?
A) informal
B) moderately formal
C) very formal
D) The level of formality depends on the recipient.
Q4) Generally speaking, the netiquette guidelines that apply to emails do not apply to microblog posts.
A)True
B)False
Q5) What is flaming?
Q6) Provide an example of a salutation.
Page 12
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Chapter 10: Writing Job-Application Materials
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Q1) Any picture of yourself that you display on your LinkedIn profile or your portfolio must be taken by a professional.
A)True
B)False
Q2) At 23, Becky has just received her B.S. in horticulture from a state college. She has been interested in flowers and gardening since grade school. While in high school, she won several state-fair ribbons for her flowers, which she grew in her spare time while working part-time at a fast-food restaurant and going to school. She continued working at the restaurant while in college. What advice would you give Becky as she prepares her résumé for a full-time position as a horticulturist for the local county extension service?
A) Write a skills résumé.
B) Write a chronological résumé.
C) Write either style of résumé, but leave out the employment section.
D) Write either style of résumé, but add to the professional information section a detailed paragraph describing in professional terms her love of flowers.
Q3) Why is it important to include keywords in your LinkedIn profile?
Q4) what should you do after interviewing for a job?
Q5) what is an elevator pitch?
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Chapter 11: Writing Proposals
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Q1) Which of the following is an important part of persuading the reader of a proposal that you can complete the proposed work successfully?
A) You must show readers that you understand how to submit the proposal.
B) You must show readers that you sympathize with their frustrations.
C) You must show readers that you are enthusiastic.
D) You must show readers that they can trust you to do a good job.
Q2) The proposed program section of a proposal contains an itemization of the costs associated with the project you are proposing.
A)True
B)False
Q3) A task schedule is almost always drawn in one of three graphical formats: table, bar chart, or network diagram.
A)True
B)False
Q4) A solicited proposal is one that you send to a customer who has not requested it.
A)True
B)False
Q5) Proposals have two kinds of deliverables. What are they?
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Chapter 12: Writing Informational Reports
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Q1) How can you ensure that readers can easily find any appendixes you create for a report?
Q2) What are the five basic formats for informational reports discussed in Chapter 12?
Q3) Which of the following statements about incident reports is NOT true?
A) Incident reports can be created by filling in report forms.
B) Incident reports often contain graphics and video.
C) Incident reports usually run a few pages long.
D) Specialized types of incident reports go by other names, such as accident reports.
Q4) what does an incident report describe?
Q5) Which of the following statements is NOT true?
A) Progress reports are similar to, but not identical to, status reports.
B) Correctly written meeting minutes record everything that occurs at the meeting.
C) Field reports may conclude with suggestions for future action.
D) Incident reports are appropriate for describing accidents that occur in the workplace.
Q6) Identify three of the questions you should be sure to answer in a field report.
Q7) what is the primary purpose of a directive?
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Page 15
Chapter 13: Writing Recommendation Reports
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Q1) According to Chapter 13, the methods section of a recommendation report answers the question "What equipment did you use in conducting this investigation?"
A)True
B)False
Q2) According to Chapter 13, a report does not need a letter of transmittal if the writer and the reader work in the same organization.
A)True
B)False
Q3) The results section of a recommendation report is most likely to contain which of the following kinds of information?
A) analyses
B) data
C) suggestions
D) summaries
Q4) According to Chapter 13, decision criteria fall into two categories: necessary and imperative.
A)True
B)False
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Chapter 14: Writing Definitions, Descriptions, and Instructions
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Q1) Which of the following is the most effective title for part of a set of instructions on bicycle repair?
A) Caliper Brake Shoe Yaw Angle Adjustment
B) Adjusting the Yaw Angle of Caliper Brake Shoes
C) Fixing Caliper Brake Shoes
D) How-to Adjusting Brake Shoes Yaw Angle
Q2) A conventions section explains to readers how a manual uses typography to signify different kinds of information. One example is using the typeface Courier to represent text the reader is supposed to type.
A)True
B)False
Q3) What technique is used to clarify the term inflammable in this definition: "An inflammable substance is not a substance that cannot catch fire; to the contrary, an inflammable substance catches fire quite easily"?
Q4) Part of the challenge of deciding where to put a definition lies in the fact that several places are viable options.
A)True
B)False
Q5) What is the function of a conventions section?
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