Communication for Business Professionals Study Guide Questions
Course Introduction
Communication for Business Professionals explores the essential principles, strategies, and skills required for effective communication in the modern business environment. The course covers topics such as interpersonal and group communication, business writing, presentation techniques, intercultural communication, persuasive messaging, and the use of technology in contemporary business contexts. Students will develop the ability to craft clear, concise messages, adapt their communication style for diverse audiences, and apply ethical considerations to workplace interactions. Through practical assignments, case studies, and real-world scenarios, this course enhances students' confidence and competence as communicators in professional settings.
Recommended Textbook
Business and Professional Communication Principles and Skills for Leadership 2nd Edition by Steven
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Chapter 1: Communicating and Leading at Work
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Sample Questions
Q1) In an effectively led team,team members are less likely to be absent.
A)True
B)False
Answer: True
Q2) While taking an exam,Sam is having difficulty concentrating because people in the hall are talking extremely loud.Sam is experiencing literal noise.
A)True
B)False
Answer: True
Q3) Sondra is facilitating a meeting in her company's main boardroom.Because her past meetings were held in a much smaller,more informal meeting room,she is beginning to feel very uncomfortable and nervous.Which of the following elements is most responsible for her uncomfortable and nervous feelings?
A)Source
B)Noise
C)Context
D)Content
Answer: C
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3
Chapter 2: Being Aware of Self and Others: Enhancing Communication and Leadership
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Sample Questions
Q1) A good leader treats every coworker differently and does not explain how or why.
A)True
B)False
Answer: False
Q2) From a human relations approach,communication between workers is encouraged.
A)True
B)False
Answer: True
Q3) Sally has worked for the same company for 15 years and really cares for her employees.Sally does not give her employees deadlines or demanding tasks,but believes they will get them done when they need to be.Sally is a(n) type of manager on the Managerial Grid.
A)country club management
B)team management
C)impoverished management
D)authority-compliance
Answer: A
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Page 4
Chapter 3: Using Verbal and Nonverbal Messages
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Sample Questions
Q1) If the person you are talking to fails to make direct eye contact with you,it is important to decrease distance with that person.
A)True
B)False
Answer: False
Q2) Karla is picking out her outfit for her job interview,according to your textbook which of the following should she not do?
A)Wear something outrageous to stand out from all the other candidates.
B)Match the formality of the manager.
C)Appear neat and well groomed.
D)Monitor the physical appearance standards of the company.
Answer: A
Q3) Explaining the usefulness of a message is important to making it relevant. A)True
B)False
Answer: True
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Page 5
Chapter 4: Listening and Responding
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Sample Questions
Q1) If Chuck can't listen to his boss because there is too much information,then Chuck should take notes.
A)True
B)False
Q2) According to your textbook it is important for an effective listener to "listen with their eyes" during the look step of the listening process.What three types of cues should an effective listener be looking for?
Q3) Laura gets really nervous when she is listening to new information and worries that she will get something wrong.Which of the following is NOT a solution suggested by your textbook for Laura?
A)Ask others to help clarify information.
B)Ask speaker for agendas, outlines, or copy of speaking notes.
C)Ask the speaker to repeat the message multiple times.
D)Record or take notes on the information.
Q4) A mental representation of knowledge is called a(n) .
A)schema
B)paraphrasing
C)repeating
D)elaboration strategy
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Chapter 5: Adapting to Differences
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Sample Questions
Q1) The communication dimension that focuses on the verbal message is called the .
A)relational dimension
B)report talk dimension
C)rapport talk dimension
D)content dimension
Q2) Language that is focused more on the quality of a relationship than on information being exchanged is called language.
A)powerful
B)content
C)powerless
D)relational
Q3) A "one-size-fits all" communication style is appropriate and necessary for the twenty-first-century workplace.
A)True
B)False
Q4) In the statements below,identify the use of a hedge,tag question,or intensifier AND rewrite the statement using powerful language.
-"That was an excellent presentation,wasn't it?"
Q5) Describe the five steps to make an organization's website culturally friendly.
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Chapter 6: Relating to Others at Work
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Sample Questions
Q1) Communication that flows from subordinate to superior is referred to as .
A)upward communication
B)downward communication
C)superior-subordinate communication
D)boss-employee communication
Q2) Define the two types of leaders on the workplace relationship continuum and identify which zone on the continuum is the most effective for leaders.
Q3) Rick and Marissa are in a conflict.Rick has just asked,"What do you need to get your job done?" What step in the PUGSS model is in the conflict?
A)Describe the problem
B)Achieve understanding
C)Identify goals
D)Brainstorm solutions
Q4) It is important to evaluate all generated solutions during the "Brainstorm solutions" component of the PUGSS model.
A)True
B)False
Q5) List the five guidelines for upward communication.
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Chapter 7: Interviewing Principles and Skills
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Sample Questions
Q1) Which of the following is NOT true when arranging the physical setting for an interview?
A)Sitting behind a desk communicates power, status, and formality.
B)Sitting face-to-face at a small table communicates equality, accessibility, and informality.
C)Sitting on the opposite side of a long and wide conference table communicates informality, comfort, and equality.
D)Sitting side-by-side makes it hard to see each other.
Q2) An interviewee should never ask a clarifying question because it indicates they were not listening.
A)True
B)False
Q3) are focused on,structured conversation whose goal is to seek out important information from another person.
A)Information-gathering interviews
B)Persuasive interviews
C)Reporting interviews
D)Appraisal interviews
Q4) Define task and relational goals and provide an example of each.
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Chapter 8: Interviewing Types
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Sample Questions
Q1) People are more likely to adopt solutions they generate than solutions that are imposed on them.
A)True
B)False
Q2) A concise,well organized written description of your background,training,and qualifications for a job is referred to as a(n) .
A)cover letter
B)personal history document
C)career objective
D)resume
Q3) According to your text,stating the purpose of the appraisal interview occurs in which activity when conducting an appraisal interview?
A)Opening the interview
B)Processing the interview
C)Closing the interview
D)Contacting the interviewee
Q4) List and define the three different types of interviews.
Q5) Describe how to appropriately follow-up after a job interview.
Q6) Briefly describe the four parts of a cover letter.
Page 10
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Chapter 9: Collaborating in Teams
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Sample Questions
Q1) During a very important team meeting,Marty is realizing that there are a few people dominating the conversation.In order to get others to participate he says,"I have only heard from a few of you.Sally,Jeff,and Mike,what do you all think we should do?" This statement represents which type of group role?
A)Task
B)Social
C)Individual
D)Power
Q2) When referring to the power bases,every group or team member has one source of power.
A)True
B)False
Q3) A leader who offers incentives such as bonuses,promotions,or movie tickets for good performance is making use of what type of power?
A)Legitimate power
B)Coercive power
C)Reward power
D)Referent power
Q4) List and define the three approaches to team communication.
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Chapter 10: Enhancing Team Meetings
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Sample Questions
Q1) A group CANNOT have too much interaction.
A)True
B)False
Q2) Dana has the following items she needs to place on the agenda for the upcoming team meeting.What order should the items be placed in according to your textbook?
-Quarterly Reports (Information)
-New employee benefits (Positive Challenging Issue)
-Recent training feedback (Involves Everyone)
-Discussion over team budget (Negative Challenging Issue)
Q3) During which phase in the problem solving process should you develop a clear action plan and make a written list of who should do what?
A)Identify and define the problem
B)Analyze the problem
C)Select the best solution
D)Test and implement the solution
Q4) A team is struggling to make a very important decision.You are hired to help the group reach consensus.List and describe the strategies that you would use to help the group reach consensus.
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Chapter 11: Developing Your Professional Presentations
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Sample Questions
Q1) The following statement is an example of a well-written specific purpose statement: "At the end of my presentation,I will have discussed the three ways to establish credibility."
A)True
B)False
Q2) A preview statement is usually delivered in the introduction.
A)True
B)False
Q3) List and describe the three tasks you must complete in order to effectively analyze your audience before you deliver your speech.
Q4) Which of the following is NOT a way to analyze your audience after you speak?
A)Nonverbal responses
B)Verbal responses
C)Survey responses
D)Relational responses.
Q5) According to your textbook,you should include your purpose statement in your delivery outline.
A)True
B)False
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Chapter 12: Delivering Professional Presentations
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Sample Questions
Q1) When delivering a presentation your are the primary source for conveying emotions.
A)facial expression
B)attire
C)gestures
D)posture
Q2) Any tangible item or image used to help communicate ideas to an audience is called a .
A)presentation aid
B)visual aid
C)digital aid
D)professional aid
Q3) Dramatic gestures that are appropriate when addressing a large audience will likely appear too demonstrative on TV.
A)True
B)False
Q4) Articulation is the degree to which words conform to standard English.
A)True
B)False
Q5) What is impromptu speaking,and list three suggestions for using it well?
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Chapter 13: Achieving Your Presentation Goals: Informing,
Persuading and Relating
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Sample Questions
Q1) When you use a refutation strategy,you address the specific concerns and offer solutions to the objections you know you will encounter.
A)True
B)False
Q2) It is important to develop training objectives before organizing the training content.
A)True
B)False
Q3) List and describe the three different logical fallacies when trying to persuade others.
Q4) Which of the following is NOT a recommendation for accepting an award?
A)No matter the length, thank everyone who contributed to your success.
B)Thank the person making the presentation and the organization that he or she represents.
C)Find some meaning in the award for you audience.
D)Comment on the meaning or significance of the award to you.
Q5) Reports summarize what has been accomplished.
A)True
B)False
Q6) Define each of the organizational patterns for persuasive speeches.
Page 15
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Chapter 14: Writing for Business
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Sample Questions
Q1) Define what is meant by business correspondence and give three recommendations for writing effective correspondence.
Q2) is language used by a particular group,profession,or culture that may not be understood or used by other people.
A)Jargon
B)Amplifiers
C)Subordinates
D)Tone
Q3) John violated a norm when he broke the corporate policy by forwarding a mass email.
A)True
B)False
Q4) The specificity of a message and the ease to which the reader can comprehend the message is referred to as writing .
A)style
B)clarity
C)tone
D)coherence
Q5) Explain how to deliver correspondence which contains bad news.
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Chapter 15: Managing Time: Managing Information
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Sample Questions
Q1) A written list is effective to help you .
A)define your goal
B)remain aware of what needs to be done
C)schedule time appropriately
D)identify resources needed
Q2) Which tasks have the highest priority?
A)Urgent and Important.
B)Important and Not Urgent.
C)Not Important and Urgent
D)Not Urgent and Not Important
Q3) You are about to start a yearlong training course on project management.The course will take one year and a report is due every month.Write a goal and an objective for yourself pertaining to yhis training course.
Q4) Identifying what you need to do and then doing it occurs in which step of the time management process?
A)Set Goals
B)Make a Master List
C)Take Action
D)Prioritize
Q5) How does technology sometimes make prioritizing difficult?
Page 17
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