Communication for Accountants
Question Bank
Course Introduction
Communication for Accountants is designed to enhance students proficiency in both written and oral communication within the context of accounting and finance. The course focuses on the effective preparation and presentation of financial information, report writing, business correspondence, and the development of interpersonal skills crucial for interactions with clients, colleagues, and stakeholders. Emphasis is placed on ethical considerations, clarity, professionalism, and adapting communication strategies for diverse audiences relevant to the accounting profession. Students will engage in practical exercises to build their confidence and competence in conveying complex accounting concepts clearly and persuasively.
Recommended Textbook
Essentials of Business Communication 7th Canadian Edition by Mary Ellen Guffey
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Chapter 1: Career Success Begins With Communication Skills
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Sample Questions
Q1) You will not be able to control some of the many factors that determine your success in the workplace. One factor that you can control, however, is how well you communicate.
A)True
B)False
Answer: True
Q2) Amina has sent a message to an applicant for a marketing position with Global Success asking for clarification of some information contained in the applicant's résumé. She needs his reply before she decides whether to forward his application and résumé to the selection committee. At what point can Amina assume that communication has been successful?
A)when the applicant receives the message
B)when she is confident that the applicant understands her meaning
C)when the applicant reads the message
D)when she receives a reply from the applicant
Answer: D
Q3) Stereotyping is the belief that one's own culture is superior.
A)True
B)False
Answer: False
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Chapter 2: Before You Write
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Sample Questions
Q1) Emphasizing second-person pronouns (you, your) means that the writer is using the ___________ view.
Answer: you
Q2) Your text cites business writer Don Tapscott, who says that business writers frequently choose instant messaging as a channel because it allows for a faster response.
A)True
B)False
Answer: True
Q3) You re-read the first draft of your report carefully, checking for grammar, spelling, and punctuation errors. According to the writing process described in your text, what are you doing at this point?
A)anticipating how your boss will receive your message
B)deciding on the purpose of your report
C)collecting the information about the various bicycles that you need to include
D)proofreading your report
Answer: D
Q4) ____________ has become the communication channel of choice for corporate communicators.
Answer: E-mail
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Chapter 3: Writing and Revising
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Sample Questions
Q1) Thom decides to make his proposal clearer and more readable by converting some lengthy sentences explaining the benefits of a number of different investment approaches into either numbered or bulleted lists. What advice does your text offer about using numbered lists?
A)Use numbered lists sparingly, because they may confuse the reader.
B)Add end punctuation for all items in a numbered list.
C)Try to express as much information in numbered lists as possible.
D)Use numbered lists for items that represent a sequence or chronology.
Answer: D
Q2) According to your text, you are more likely to find errors if you proofread a message on a computer screen than if you read from a print copy.
A)True
B)False
Answer: False
Q3) The use of slang in business writing shows that a company is modern and forward-thinking.
A)True
B)False
Answer: False
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Page 5
Chapter 4: E-Mails, Instant Messages, Memos
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Sample Questions
Q1) Successful business communicators know that e-mail is a simple, private communication system.
A)True
B)False
Q2) When responding to a memo that requests information, what is the best way to provide the requested information?
A)Order your responses in a list.
B)Order your responses in the same sequence as the request.
C)Order your responses from the most important to the least important.
D)Order your responses from the least important to the most important.
Q3) Routine e-mails and memos may travel to secondary audiences.
A)True
B)False
Q4) When items in a numbered or bulleted list are parallel, they are balanced grammatically.
A)True
B)False
Q5) Including a _________ in the subject line of a message makes it "talk" -that is, makes it stronger and more active.
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Chapter 5: Letters
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Sample Questions
Q1) Your text uses the word ____________ to describe a goodwill message that focuses on the recipient rather than the sender.
Q2) According to your text, which statement best describes a goodwill message?
A)It expresses your genuine feelings.
B)It is long, showing that you spent time writing the message.
C)It uses formal language and familiar phrases.
D)It focuses on your own thoughts and feelings.
Q3) Which of the following does your text recommend you should do when asked to write an employment recommendation letter?
A)Exaggerate a candidate's qualifications to ensure that the candidate appears in the best possible light.
B)Refuse to write letters of recommendation in all cases.
C)Include only comments about the applicant's job skills.
D)Write an honest and realistic letter only for applicants whom you can honestly support.
Q4) Your text says that an apology may be appropriate in a claim response letter, but it advises against admitting negligence.
A)True
B)False
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Chapter 6: Persuasive Messages
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Q1) A recent graduate said, "My degree led to a high-paying position with a prestigious technology firm in the Silicon Valley" is an example of a ______________________.
Q2) For which persuasive request would the direct strategy be most appropriate?
A)a refund request for a software program that is not performing as advertised B)a request to your colleagues to participate in a sponsored 10k walk/run in support of cancer research
C)a request to have a defective product repaired or replaced within the warranty period D)an invitation to the CEO of Microsoft to speak to your management class
Q3) Persuasive requests are not usually made for donations of time, energy, or expertise, but only for donations of money.
A)True
B)False
Q4) Straightforward claim messages can normally be organized using the direct strategy.
A)True
B)False
Q5) Twitter and Facebook are examples of ____________________ media
Q6) The ability to _______________ is an important skill in business.
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Chapter 7: Negative Messages
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Sample Questions
Q1) Messages that break bad news should be written in a way that explains the bad news and retains goodwill at the same time.
A)True
B)False
Q2) It is usually best to deal with a business problem by first sending a letter or e-mail so that everything is documented.
A)True
B)False
Q3) Most reputable businesses never grant questionable claims because they don't want to appear to be in the wrong.
A)True
B)False
Q4) One important reason to begin a negative message with a buffer in the opening is to make sure the reader knows that your decision is non-negotiable.
A)True
B)False
Q5) The ___________________ strategy is usually most effective for bad-news messages that must demonstrate determination and strength.
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Chapter 8: Informal Reports
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Sample Questions
Q1) Prepared forms or templates are useful for reporting routine activities.
A)True
B)False
Q2) Which format does the textbook recommend for your routine monthly production and sales report?
A)memo
B)e-mail
C)manuscript
D)template
Q3) When analyzing your audience, you should consider any secondary readers who may receive a copy of your report.
A)True
B)False
Q4) The ____________________ of a meeting record such things as attendees, discussion points, announcements, motions and the outcome of any votes on those motions.
Q5) In informal reports, headings should be enclosed in quotation marks so that they can be easily recognized.
A)True
B)False
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Chapter 9: Proposals and Formal Reports
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Q1) Tables are probably the most frequently used visual aids in reports.
A)True
B)False
Q2) Informal proposals are often presented in letter format containing six principal parts.
A)True
B)False
Q3) One valuable Web search technique is to enclose every search term in quotation marks.
A)True
B)False
Q4) Social network sites such as Facebook and Twitter are used by many businesses.
A)True
B)False
Q5) Because there is so much information on the Web and because it changes so quickly, researchers and business professionals no longer expect complete citations for these sources.
A)True B)False
Q6) Companies use ___________________ to solicit competitive bids on projects.
Page 11
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Chapter 10: Communicating in Person: Professionalism, Etiquette, Teamwork and Meetings
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Sample Questions
Q1) The best praise is a general comment, such as "Good work."
A)True
B)False
Q2) The textbook defines _______________________ skills as a cluster of personal qualities, habits and attitudes, communication skills, and social graces that are important for success in the workplace.
Q3) For many businesses, the ____________________ is the primary contact with the outside world.
Q4) Your company wants to redesign the company's online ordering procedures to make the process more efficient, accurate, and user-friendly. Which of the following is most likely to happen?
A)The Web Services department manager will likely redesign the procedures herself.
B)The company will select a team to collaborate on the project.
C)The person selected to complete the redesign will assume total responsibility and all the risk involved in the project.
D)The company will choose the person with the most experience to complete the project because employees will be more receptive to the solution.
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Chapter 11: Oral Presentations
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Sample Questions
Q1) You should avoid incorporating drama into a presentation because it will take too much of the time you have available.
A)True
B)False
Q2) Good speakers provide ______________________ ______________________ (two words) to indicate when they are previewing, summarizing, or switching directions.
Q3) You have decided to create a PowerPoint slide show to accompany your presentation to the sales team. You consider several possible strategies. What strategy would be most likely to result in an effective presentation?
A)Choose a template that offers a consistent design and style for your slides.
B)Include at least two graphics or pictures on each slide.
C)Include as many words as possible on each slide to help you remember what you want to say.
D)Make your slides visually appealing and interesting by including many different colours, fonts, animated images, text effects, and transitions.
Q4) Beginning a presentation with a ____________________________ keeps the audience expectant.
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Page 13
Chapter 12: The Job Search, Résumés, and Cover Letters
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Q1) It is important to provide both personal and professional references when applying for a position.
A)True
B)False
Q2) If you aren't sure whether the recipient of your résumé uses scanning software, you should call the company to find out.
A)True
B)False
Q3) The increase in job listings on the Internet has made personal contacts less important.
A)True
B)False
Q4) Electronic means of searching for employment have totally replaced traditional methods.
A)True B)False
Q5) The goal of preparing a persuasive résumé is to obtain an interview. A)True B)False
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Chapter 13: Interviews and Follow-Up
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Q1) Since all interviews are different, it is impossible to prepare answers to questions you might be asked.
A)True
B)False
Q2) If an interviewer asks for one or more letters of recommendation from your references, which of the following would probably be most effective strategy?
A)Contact your references to ask them to write letters recommendation, but don't appear pushy by making any suggestions about the contents of the letter.
B)Let your references know that they can write the recommendations at their convenience.
C)Write a letter of recommendation yourself and send copies to your references that they simply have to sign.
D)Send a message to your references with details of the position, its requirements, the deadline, and reminders of positive experiences and/or accomplishments.
Q3) During an interview, you should speak positively about your previous employer.
A)True
B)False
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