Communication for Accountants Question Bank
Course Introduction
Communication for Accountants focuses on developing the essential written, verbal, and interpersonal communication skills required in the accounting profession. The course covers a range of scenarios accountants commonly encounter, including preparing financial reports, crafting executive summaries, composing emails and memos, and presenting complex financial information to diverse audiences. Emphasis is placed on clarity, conciseness, ethical considerations, and adapting messaging for various stakeholders such as clients, colleagues, regulators, and management. Through practical exercises, case studies, and peer feedback, students enhance their ability to convey accounting information accurately and effectively, supporting informed decision-making in a business context.
Recommended Textbook
Business Communication Essentials 4th Canadian Edition by Courtland L. Bovee
Available Study Resources on Quizplus 14 Chapters
1957 Verified Questions
1957 Flashcards
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Page 2
Chapter 1: Understanding Business Communication in Today's Workplace
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/10634
Sample Questions
Q1) How can a worker adjust his or her attitude in the workplace?
Answer: Take responsibility for communication,and don't assume it is the other person's job to communicate with you.Empathize with the receiver's feelings and point of view.Withhold judgment,listen to the whole story,and accept differences in people.Be flexible by changing habits and attitudes when communicating with someone from another culture or age group.
Q2) Valuable traits in an employee do NOT include ________.
A) persuasiveness
B) critical thinking
C) active listening
D) cunning
Answer: D
Q3) When speaking with a multilingual audience,you should check for understanding by asking "Am I going too fast?" rather than "Is this too difficult for you?"
A)True
B)False
Answer: True
Q4) In ________-context cultures,the rules of everyday life are stated explicitly.
Answer: low
Page 3
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Chapter 2: Mastering Team Skills and Interpersonal Communication
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) When writing collaboratively,it is wise to all work together on every section.
A)True
B)False Answer: False
Q2) Which of the following is a violation of workplace etiquette?
A) Switching off mobile phones during meetings
B) Multitasking while using IM for business communication
C) Avoiding the use of "reply all" when replying to emails
D) Using virus protection when sending a file
Answer: B
Q3) It's important to guide the discussion for agenda items.
A)True
B)False
Answer: True
Q4) Minutes should be taken ________.
A) only at larger or more formal meetings
B) only at smaller or more informal meetings
C) at every meeting
D) only when some members of the group cannot be present
Answer: A
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Chapter 3: Planning Business Messages
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) It is not a good strategy to use the journalistic approach of seeing if your message answers who,what,when,where,why and how.
A)True
B)False
Answer: False
Q2) The general purpose of a business message is a statement of what you hope to accomplish with your message.
A)True
B)False
Answer: False
Q3) ________ is the process of using a graphic method to generate and organize ideas.It begins with a main idea and then branches out,connecting all other related ideas to the main idea.
A) Blue-sky thinking
B) Idea designing
C) Brainstorming
D) Mind mapping
Answer: D
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Chapter 4: Writing Business Messages
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Select the sentence with the best "you" attitude.
A) G&B's savings scheme is the best of its kind in the country.
B) G&B has offerings tailored to every need.
C) Learn how to save your money with G&B's new savings scheme.
D) Helping customers save money is our aim at G&B.
Q2) Good business writing is very formal in tone.
A)True
B)False
Q3) A piece of text copied from the main body of the document and formatted as a large,eye-catching visual element is known as a ________.
A) theme
B) tagline
C) pull quote
D) boilerplate
Q4) Briefly describe at least four word processing capabilities that can help business writers shape their writing.
Q5) It is not acceptable to use jargon in business writing.
A)True
B)False
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Chapter 5: Completing Business Messages
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Robert is writing an instruction manual for a line of power tools.Though the manual is in English,it will be used by people from many different countries.What should Robert do to improve the readability of the document?
A) He should use mostly medium-length sentences to show relationships among ideas.
B) He should use only short sentences in order to explain the concepts clearly.
C) He should use only long or medium-length sentences as the processes are complex.
D) He should primarily use short sentences, but vary sentence length as required.
Q2) Justified margins are not preferred for business documents because they ________.
A) make the document look like a form letter
B) often cause excessive hyphenation
C) make the document harder to read
D) do all of the above
Q3) Serif typefaces are best for text rather than for large-sized headings or titles.
A)True
B)False
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Chapter 6: Crafting Messages for Electronic Media
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Which of the following is an element of an effective business blog?
A) Writing in an objective "corporate" voice
B) Maintaining an unidentifiable focus to include a universal audience
C) Retaining control over content by disabling the comments feature
D) Communicating with a personal style
Q2) Good business blogs and microblogs ________.
A) deliver new information quickly
B) choose topics of universal interest
C) are written in an objective "corporate" voice
D) usually disable the comments feature to retain control over the content
Q3) Which of the following is true about adapting the three-step writing process for successful blogging?
A) Maintain an unidentifiable focus to include a universal audience.
B) Use an objective and impersonal "corporate" voice in your business blogs.
C) Avoid providing links to other content on the web as that will cause your audience to exit your page.
D) Choose a business-related purpose that is important to your company and to your chosen audience.
Q4) Describe the use of user-generated content sites and community Q&A sites for business messages.
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Chapter 7: Writing Routine and Positive Messages
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Good-news announcements are often communicated in a ________,a specialized document used to share relevant information with the news media.
A) boilerplate
B) manifesto
C) newsfeed
D) press release
Q2) Zack's dishwasher has broken down several times since he bought it six months ago.Zack writes a letter to the company's customer care centre,explaining his problem and requesting that he receive a replacement for the defective product.This is an example of a routine message requesting ________.
Q3) Most routine communications are ________.
A) impersonal
B) neutral
C) positive
D) negative
Q4) When using email to request action,the subject line should be as vague as possible.
A)True
B)False
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Chapter 8: Writing Negative Messages
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Sample Questions
Q1) Rewrite the following phrase using positive words rather than negative ones: You made a mistake on this bill.
Q2) Bad news messages should be delivered promptly,without delay.
A)True
B)False
Q3) You don't have to apologize when refusing a claim.
A)True
B)False
Q4) Which of the following is a guideline to follow when sending negative organizational news?
A) Add an element of surprise whenever possible.
B) Always use a buffer to prepare readers for the bad news.
C) Match your approach to the situation.
D) Close with a clear expression of optimism.
Q5) Which of the following is a guideline for making a clear statement of the bad news when organizing a negative message using the indirect method?
A) Try to put the bad news as the main clause of a compound or complex sentence.
B) Avoid putting the bad news in parenthetical expressions.
C) Emphasize what you can do or have done rather than what you cannot do.
D) Put the bad news in the beginning or end of a paragraph.
Page 10
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Chapter 9: Writing Persuasive Messages
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Sample Questions
Q1) The attempt to change an audience's attitudes,beliefs,or actions is ________.
Q2) When trying to persuade a skeptical or hostile audience,you should use complex and technical language to demonstrate your competence in the area.
A)True
B)False
Q3) The bulk of your persuasive business messages will involve requests for action.
A)True
B)False
Q4) Describe the four steps of the AIDA model for persuasive messages.
Q5) If you aim to change someone's attitudes,beliefs,or actions,it is vital to understand his or her ________,the combination of forces that drive people to satisfy their needs.
A) satisfaction quotient
B) concerns
C) personality
D) motivation
Q6) Describe ways in which you can minimize the importance of price in a sales letter.Also outline ways in which you can address audience objections to the price of your product.
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Chapter 10: Understanding and Planning Reports and Proposals
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Website designers use the term ________ to describe the structure and navigational flow of all the parts of a website.
A) online design
B) website architecture
C) website design
D) information architecture
Q2) Linda wants to quote a source in her research.To mirror business language,she rephrases the quotation in her own words while excluding unnecessary details.To keep the document short,she avoids crediting the source.This is ________.
Q3) Surveys provide invaluable insights,but only if they are ________.
A) based on videographed interviews
B) representative, reliable, and valid
C) conducted face to face
D) conducted on independent focus groups
Q4) Dan has been assigned to prepare a formal invitation to external agencies to bid for contracts.He has been instructed to specify exactly the type of work to be performed or products to be delivered,along with budgets,deadlines,and other requirements.Dan should prepare a ________.
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Q5) Proposals can be of two general categories: ________ and ________ proposals.
Chapter 11: Writing and Completing Reports and Proposals
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) A pie chart,also called an area chart,is a form of line chart that shows a cumulative effect; all the lines add up to the top line,which represents the total.
A)True
B)False
Q2) Nathan has been asked to create a few tables for the forthcoming team performance report that will be distributed online on the company's intranet.He knows tables are ideal when the audience needs information that would be either difficult or tedious to handle in the main text of a report.While creating tables for the online environment,he should make sure that ________.
A) it is simpler than if it were prepared for a traditional print report
B) all the extensive data is included in the relevant tables
C) the source for the data is mentioned in the appendix
D) he uses only line charts to maintain consistency
Q3) In a report,discussing factors beyond your control that affect report quality is called ________.
Q4) How would you adapt the three-step process to successful wiki writing?
Q5) To allow you to control how your document is displayed on your audience's computer,deliver the document in ________.
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Chapter 12: Developing Oral and Online Presentations
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Knowing your audience's size will help you adjust both your message and your delivery.
A)True
B)False
Q2) You can animate just about everything in an electronic presentation,but ________.
A) avoid animations as they are tedious
B) make sure an animation has a purpose
C) use videos instead
D) use them sparingly as they can be distracting
Q3) Frank is giving a presentation to his team,which is a small group of people he already knows.His presentation style should be ________.
A) a formal style because it is still an office presentation
B) storytelling style
C) a casual style that encourages audience participation
D) the direct approach
Q4) Nancy Duarte,whose design firm has years of experience creating presentations for corporations,offers this rule of thumb: for an important one-hour presentation that uses 30 slides,allow at least ________ to research,conceive,create,and practise.
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Page 14
Chapter 13: Building Careers and Writing Resumés
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Images from Facebook can help applicants.
A)True
B)False
Q2) Which of these situations would require the applicant to express his or her experience in the terminology of the hiring organization?
A) A war veteran who has 10 years of experience as a successful salesman is applying for a new job.
B) An applicant is applying for a job after a long break.
C) A student who was born abroad and has studied only in Canada is applying for a job.
D) A student from India is applying for an internship at a Canadian organization.
Q3) In the education section mention ________ only if the associated achievements are pertinent to your career goals.
A) educational objectives
B) career objectives
C) scholarships
D) high school or military training
Q4) If you apply online it is still a good idea to have a ________.
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15
Chapter 14: Applying and Interviewing for Employment
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Michael needs to hire two computer programmers for his team.For the interviews,his best approach would be to ________.
A) insist all applicants bring their laptops
B) forego the screening process because it doesn't apply to programmers
C) restrict the number of applicants to ten
D) ask the applicants to write code for an assigned task so that he can compare their work
Q2) Even if you feel that you have little chance for the job,you should still send a ________ message within two days following the interview.
Q3) If the employer has received your resumé earlier,it is not necessary to carry additional copies when you attend the interview.
A)True
B)False
Q4) Briefly explain the difference between solicited application letters and unsolicited application letters.
Q5) Unsolicited application letters are sent in response to ads for job openings.
A)True
B)False
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