Communication for Accountants Final Test Solutions
Course Introduction
Communication for Accountants is designed to equip students with essential communication skills tailored to the accounting profession. The course covers strategies for effective written, oral, and digital communication, focusing on the preparation and presentation of financial information to diverse audiences, including clients, management, and regulatory bodies. Topics include crafting clear financial reports, composing professional correspondence, delivering presentations, and navigating ethical considerations in communication. Through practical assignments and real-world scenarios, students develop the ability to convey complex accounting concepts accurately and persuasively, enhancing their professional competence and client relationships.
Recommended Textbook
Business Communication Process and Product 8th Edition by Mary Ellen Guffey
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16 Chapters
1840 Verified Questions
1840 Flashcards
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Page 2
Chapter 1: Business Communication in the Digital Age
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/28255
Sample Questions
Q1) Daniel must handle a complex organizational issue. Which of the following media would be best for this purpose?
A)Videoconference
B)E-mail message
C)Telephone conversation
D)Face-to-face meeting
Answer: D
Q2) The ____________________ is an informal channel of communication that carries organizationally relevant gossip and functions through social relationships.
Answer: grapevine
Q3) Naoko has just moved to the United States and is taking a class to improve her English skills. What organizational communication barrier is she trying to overcome?
A)Lack of communication skills
B)Long lines of communication
C)Differing frames of reference
D)Ego involvement
Answer: A
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3
Chapter 2: Professionalism: Team, Meeting, Listening, Nonverbal
and Etiquette
Skills
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following statements about ending a meeting is most accurate?
A)The meeting should not end until all agenda items have been fully discussed.
B)If minutes are taken, they should be distributed at the next meeting.
C)Because all participants should be responsible for paying attention during the meeting, a summary at the end of the meeting would be a waste of time.
D)No one should leave the meeting without a full understanding of what was accomplished.
Answer: D
Q2) Many organizations are creating ____________________ teams, which are groups of people who use technology to work interdependently with a shared purpose across space, time, and organizational boundaries.
Answer: virtual
Q3) ____________ listening enables you to judge and evaluate what you are hearing. You will be listening to decide whether the speaker's message is fact, fiction, or opinion. You will also be listening to decide whether an argument is based on logic or emotion.
Answer: Critical
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Chapter 3: Intercultural Communication
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) The belief that one's own race is superior is known as
A)prototyping.
B)stereotyping.
C)ethnocentrism.
D)prejudice.
Answer: C
Q2) According to Transparency International, what are the two most corrupt countries in the world?
A)United States and Canada
B)North Korea and Somalia
C)Germany and Japan
D)China and India
Answer: B
Q3) An example of a country that has a low-context culture is
A)the United States.
B)Saudi Arabia.
C)China.
D)All of these choices
Answer: A
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Page 5
Chapter 4: Planning Business Messages
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Robert is gathering data for a business proposal he is writing. Robert is in the first phase of the writing process.
A)True
B)False
Q2) The sentence You neglected to provide your account information makes good use of positive language.
A)True
B)False
Q3) In the communication process, the individual for whom the message is intended is the ____________________.
Q4) Sofia is an event planner and is responding to an e-mail request from a client. What should Sofia do during the second phase of the writing process?
A)Check the format of the message.
B)Proofread for spelling and grammar errors in the message.
C)Determine the best organizational pattern for her reply message to the client.
D)Analyze the situation and anticipate how her client will respond to her message.
Q5) Business writing should be purposeful, economical, and ___________ oriented.
Q6) Putting yourself in your reader's shoes is called ____________________.
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Chapter 5: Organizing and Drafting Business Messages
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) To apply for a job, a résumé must be submitted contains
A)a misplaced modifier.
B)the active voice.
C)a dangling modifier.
D)a limiting clause.
Q2) The ____________________ organizational pattern is typically used for bad news, persuasive requests, sales letters, and sensitive messages.
Q3) Marco uses Google for his research Stephanie prefers Yahoo is a run-on sentence.
A)True
B)False
Q4) To be most effective, paragraphs in business messages should be limited to eight or fewer printed lines.
A)True
B)False
Q5) A well-organized message helps the reader understand relationships and accept the writer's view.
A)True B)False
Q6) When the contract is approved is an example of a(n) ____________________ clause.
Page 7
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Chapter 6: Revising Business Messages
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Sample Questions
Q1) Most experts who have had a lot of practice can prepare a perfect document on the first try.
A)True
B)False
Q2) The following sentence contains a redundancy: After studying the basic fundamentals of the provisions, I have decided to vote for the contract.
A)True
B)False
Q3) She gave consideration to the proposal demonstrates a common writing problem. It needlessly transforms a(n) ____________________ into a wordy noun expression.
Q4) Justin is writing a proposal to submit to his company's board of directors. He should spend the most time in the ____ phase to make sure that his document is clear and correct.
A)prewriting
B)writing
C)revising
D)Justin will spend an equal amount of time in all three phases.
Q5) The KISS formula refers to Keep It Short and ____________________.
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Chapter 7: Short Workplace Messages and Digital Media
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115 Verified Questions
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Sample Questions
Q1) Businesspeople are increasingly using instant messaging and text messaging to communicate with colleagues and clients. Explain three pros and three cons of instant and text messaging.
Q2) Americans spend the most time online playing online games, followed by visiting social network sites and blogs.
A)True
B)False
Q3) ________________ is the practice of tapping into the combined knowledge of a large community to solve problems and complete assignments.
Q4) __________ networking sites such as Facebook and Twitter enable businesses to connect with customers and employees, share company news, and exchange ideas.
Q5) Really simple ____________________, a fast and easy way to search and to manage information, is a data file format capable of transmitting changing Web content.
Q6) In most businesses today, e-mail has been overtaken by texting and social media.
A)True
B)False
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Page 9
Chapter 8: Positive Messages
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115 Verified Questions
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Sample Questions
Q1) Instruction messages should be written
A)using a straightforward, direct approach.
B)using an indirect approach.
C)persuasively.
D)with a focus on humor and entertainment.
Q2) An effective way to begin a thank-you message is Thanks, Lyndsay, for hosting our class last Friday evening at your lovely home.
A)True
B)False
Q3) Deciding whether to ____________________ to a customer in an adjustment message is a debatable issue. Some attorneys discourage doing so, but many customers appreciate it.
Q4) What should you do in the body of a direct claim letter?
A)Mention that you have enclosed copies of all pertinent documents.
B)Show that you are angry about the situation so that you will be taken seriously.
C)Mention the name of the person who is to blame for the problem.
D)All of these choices should be included in the body of a straightforward claim letter.
Q5) ____________________ messages describe how to complete a task.
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Chapter 9: Negative Messages
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Sample Questions
Q1) What is the best advice for closing a bad-news letter?
A)Apologize profusely to the reader.
B)Give a clear explanation of the reasons for the bad news.
C)Restate the bad news to make sure that the reader understands it.
D)Close with something forward looking that assumes future business.
Q2) Ethan has already written three letters to a customer whose account is now several months past due. His fourth letter to the customer should use a direct pattern.
A)True
B)False
Q3) One useful technique for reducing the pain associated with a negative-news message is to place the refusal in a(n) ____________________ clause.
Q4) We again extend our sincere apologies for shipping your order late is an effective closing for a bad-news message.
A)True
B)False
Q5) A neutral or positive opening that reduces shock or pain and does not reveal the negative news is called a(n) ____________________.
Q6) When abusive language is written, it is called ____________________.
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Chapter 10: Persuasive and Sales Messages
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115 Verified Questions
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Sample Questions
Q1) The direct pattern is best when a past claim has been refused or ignored or if you anticipate reluctance to your claim.
A)True
B)False
Q2) Which is the least accurate statement about today's digital-age corporations?
A)The lines of authority are blurry in today's information-age workplaces, and the roles of executives are changing.
B)Rank-and-file employees don't need their managers to be information providers.
C)You may still want to be indirect if you hope to persuade your boss to do something he or she will be reluctant to do.
D)Today's executives will likely rely on the power of position when issuing commands to subordinates.
Q3) ____________________ is defined as a symbolic process in which communicators try to convince other people to change their attitudes or behaviors regarding an issue through the transmission of a message in an atmosphere of free choice.
Q4) Persuasive techniques in the digital age are more subtle and misleading.
A)True
B)False
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Chapter 11: Reporting in the Digital-Age Workplace
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Sample Questions
Q1) ____________ data result from firsthand experience and observation and can be collected through surveys, interviews, observation, and experimentation.
Q2) You are reading an article in The Wall Street Journal that discusses the research findings of a Centers for Disease Control study on workplace hazards. This newspaper article is an example of primary data.
A)True
B)False
Q3) Yes-no questions produce the best results in an interview with an expert.
A)True
B)False
Q4) Michelle attended a professional conference and must submit a report to her supervisor. She should write an analytical report.
A)True
B)False
Q5) The ___________ statement prepares the audience by clearly defining which problem or problems will be analyzed and solved.
Q6) ____________________ charts show the chain of command, from the boss down to the line managers and employees.
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Chapter 12: Informal Business Reports
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Sample Questions
Q1) Agendas, minutes of meetings, progress reports, and procedures are usually organized by importance.
A)True
B)False
Q2) The primary reason that management often requires trip, convention, and conference reports is to
A)get a thorough chronological list of everything that occurred during a trip, convention, or conference.
B)determine whether the employee can be trusted to travel alone.
C)find out whether the organization's money was well spent in funding the travel.
D)gather material for press releases.
Q3) A(n) ____________________ composed of rows and columns is useful for analyzing raw data especially verbal data.
Q4) Which statement is incorrect?
A)Recommendations and conclusions may be combined.
B)Short reports may omit conclusions and move on to recommendations.
C)Recommendations should be general.
D)Recommendations should focus on solutions to the reader's problem.
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14
Chapter 13: Proposals, Business Plans, and Formal Business Reports
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Rick has asked you for help in preparing an executive summary of a formal business report he is writing. What is the best advice you can give him?
A)To add variety to your report, prepare your executive summary in a different sequence from the report itself.
B)Use a lot of technical language to impress your reader.
C)Begin the executive summary with your purpose.
D)Make the executive summary as long as necessary to be persuasive.
Q2) To avoid sounding repetitious in a formal business report,
A)present the data slightly differently.
B)do not include information that has been presented elsewhere.
C)skip the introduction if it contains information that has been presented elsewhere.
D)word the information in exactly the same way you did in a previous section of the report.
Q3) Ancillary materials of interest to only some readers, such as résumés of principal investigators, testimonial letters, and audit procedures, would be included in the ____________________ section of a formal proposal.
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Page 15
Chapter 14: Business Presentations
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Assume that you are training a new employee who will be using a smartphone on a daily basis It's important that this employee use his smartphone professionally. Based on the material covered in your textbook, give this new employee five tips for using his smartphone courteously and responsibly. Be sure to explain each tip.
Q2) You are about to design multimedia slides to show during a presentation to your department. What should you do first?
A)Decide whether to use PowerPoint, Prezi, SlideRocket, or some other software package. B)Analyze the situation to determine how your slides will be used and delivered.
C)Anticipate your audience.
D)Choose your text and color schemes.
Q3) E-mail has made the telephone obsolete for business communication. A)True
B)False
Q4) Skilled speakers use the ____________________ of an oral presentation to summarize the main themes,to leave the audience with a specific and noteworthy take-away, and to include a statement that allows them to leave the podium gracefully.
Q5) Our old computers are dinosaurs is an example of a(n)
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Chapter 15: The Job Search and Résumés in the Digital Age
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Erin will be searching for a job online and wants to make sure she doesn't waste her time. What is the best advice you can give her?
A)Pick one online job-search site and use it exclusively.
B)Do her searching late at night when the Web isn't as busy.
C)Avoid the big job boards altogether.
D)Stay focused on a specific goal.
Q2) To conduct a safe, effective online job search, keep a careful record of each site on which you post your résumé.
A)True
B)False
Q3) Which of the following statements about the work experience section of a résumé is most accurate?
A)List only jobs that you think will help you win the targeted position.
B)Place your work history in chronological order by date.
C)Always place the work experience section after the education section.
D)Place your employment achievements and job duties in paragraph format.
Q4) The first line of the main heading of your résumé should always be your name.
A)True
B)False
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Chapter 16: Interviewing and Following up
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Sample Questions
Q1) If you are turned down for a position, employment specialists recommend writing a rejection follow-up letter to the potential employer.
A)True
B)False
Q2) Assume that a friend has an important job interview next week and has come to you for advice. List and explain five tips you would give your friend to prepare for the job interview.
Q3) Which of the following does an employer try to do during the job interview?
A)Decide whether you will fit into the organization.
B)Find out who can be hired for the lowest possible starting salary.
C)Frighten the job candidate.
D)Become good friends with the job candidate.
Q4) What should you do immediately after leaving the interview?
A)Find a gift shop where you can buy something nice for the interviewer.
B)Make notes of what was said in case you are called back for a second interview.
C)Call your references.
D)Have a drink to celebrate.
Q5) Are you married? is an example of a(n) ____________________ (or illegal) question.
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