Communication and Relationships Study Guide Questions
Course Introduction
This course explores the fundamental role of communication in the development, maintenance, and dissolution of personal and professional relationships. Students will examine key theories and concepts in interpersonal, group, and organizational communication, focusing on topics such as verbal and nonverbal communication, active listening, conflict resolution, cultural influences, and the impact of digital media on relationships. Through interactive activities and real-world case studies, students will develop practical skills for effective communication, fostering healthy relationships, and navigating challenges across diverse social contexts.
Recommended Textbook
Floyd Interpersonal Communication 2nd Edition by Kory Floyd
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12 Chapters
579 Verified Questions
579 Flashcards
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Page 2
Chapter 1: About Communication
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) Which of the following best defines a stigma?
A) An individual who is incapable of taking on the perspectives of another person.
B) Communication that occurs in the context of marginalized or overlooked populations.
C) A characteristic that discredits a person because he or she is seen as abnormal or undesirable.
D) A pattern of interaction in which one person perpetually criticizes or condemns others because of characteristics that are out of their immediate control.
Answer: C
Q2) A sense of morality and the judgment of right and wrong are known as:
A) competence
B) sincerity
C) cognitive complexity
D) ethics
Answer: D
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3
Chapter 2: Culture and Gender
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50 Flashcards
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Sample Questions
Q1) Men are more likely than women to initiate touch with other adults, but women are more likely than men to initiate touch with children.
A)True
B)False
Answer: True
Q2) In a low-context culture, people are expected to be direct and say what they mean.
A)True
B)False
Answer: True
Q3) Studies of affectionate communication have shown that
A) highly feminine individuals are likely to express affection
B) highly masculine individuals are likely to express affection
C) both highly masculine and feminine individuals are likely to express affection
D) none of these
Answer: C
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Chapter 3: Communication and the Self
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Sample Questions
Q1) According to the norm of reciprocity, people expect the level of disclosures in their personal relationships to be relatively equivalent.
A)True
B)False
Answer: True
Q2) Regarding self-disclosure, which of the following statements is true?
A) depth refers to the range of topics you discuss with others
B) most relationships start out with a high degree of self-disclosure
C) self-disclosure is highly reciprocal
D) men and women do not differ from each other in how disclosive they are Answer: C
Q3) Fellowship face refers to our need to avoid being imposed upon by others.
A)True
B)False
Answer: False
Q4) Image management is a complex, collaborative process.
A)True
B)False Answer: True
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Chapter 4: Interpersonal Perception
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Sample Questions
Q1) One of your hallmates, Ling, is an exchange student from Taiwan. Ling never goes out with the other students, goes to bed at 9:30 every night, and studies quietly in her room most of the time. You assume that Ling behaves the way she does because she is Asian. Which of the following attribution errors might you have committed?
A) self-serving bias
B) fundamental attribution error
C) overattribution
D) all of these
Q2) Define the primacy and recency effects and explain how they work together to influence perceptions.
Q3) The self-serving bias is a form of self delusion.
A)True
B)False
Q4) This is the ongoing process of making meaning from what we experience in our environment:
A) attribution
B) primacy
C) egocentrism
D) perception
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Chapter 5: Language
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Sample Questions
Q1) Explain the Sapir-Whorf hypothesis and give examples that illustrate its assertions.
Q2) An I-statement claims ownership of what one is feeling or thinking, whereas a you-statement shifts that responsibility to the other person.
A)True
B)False
Q3) What are some of the benefits of using language in positive ways that express affection, intimacy, comfort, and support? Think about implications for the speaker, the hearer, and their relationship. What are some of the different ways we can use language to express these sentiments?
Q4) Which of the following phrases is an example of doublespeak?
A) sleep together
B) kick the bucket
C) jumbo shrimp
D) collateral damage
Q5) Using emotion to persuade is known as an appeal to ethos.
A)True
B)False
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Chapter 6: Nonverbal Communication
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Sample Questions
Q1) Which of the following vocal behaviors is a dimension of nonverbal communication?
A) tone of voice
B) rate of speech
C) loudness
D) all of these
Q2) Arousal is an increase in energy.
A)True
B)False
Q3) Which of the following items was not identified in your textbook as a demographic characteristic?
A) age
B) ethnic background
C) sexual orientation
D) socioeconomic status
Q4) This type of gesture has a direct verbal translation:
A) illustrator
B) regulator
C) emblem
D) adaptor
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Chapter 7: Listening
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Sample Questions
Q1) Empathic listening means feeling sorry for someone else.
A)True
B)False
Q2) Which kind of listener (people-oriented, action-oriented, content-oriented, or time-oriented) are you? In your answer, explain what your listening style means and give examples from your own life that illustrate how that style fits you best. If you feel you are a blend of two styles, illustrate how.
Q3) Explain the concept of probability. Using concrete examples, illustrate what possibility, probability, and certainty are.
Q4) How are men and women different in the information they attend to while listening?
Q5) Part of effective listening is responding appropriately to what you hear.
A)True
B)False
Q6) Which of the following statements about credibility is NOT true?
A) Credibility is a measure of how reliable and trustworthy someone is.
B) Experience and expertise are the same thing.
C) Biases can affect a speaker's credibility.
D) Sometimes research is necessary to determine someone's credibility.
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Chapter 8: Social and Personal Relationships
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Sample Questions
Q1) According to your text, women are more likely than men to experience:
A) emotional jealousy
B) anger
C) surprise
D) contempt
Q2) This emotion involves feelings of joy and surprise, along with experiences of excitement and attraction for another person:
A) liking
B) love
C) attachment
D) passion
Q3) Compare and contrast a) jealousy and envy; b) liking and love; and c) sadness and depression.
Q4) People who can accurately identify which emotion they're feeling are best equipped to manage their emotions in productive ways.
A)True
B)False
Q5) Using a concrete example, describe the process of emotional reappraisal and indicate its potential benefits.
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Chapter 9: Family and Intimate Relationships
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Sample Questions
Q1) When you establish a friendship with a supervisor at work, it is a good idea to establish _______________ to prevent potential problems.
A) ground rules
B) a friendship pact
C) safe words
D) relational commitment
Q2) This is your realistic expectation of what you think you deserve from a relationship: A) comparison level for alternatives
B) comparison level
C) complementarity assessment
D) predicted outcome value
Q3) Explain what it means that friendships are typically between peers, and give examples of friendships in which this is not true.
Q4) Identify and briefly define each of the five relational maintenance behaviors described by Stafford and Canary.
Q5) Discuss the differences between Berger and Calabrese's uncertainty reduction theory and Sunnafrank's predicted outcome value theory.
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Chapter 10: Conflict and Power
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Sample Questions
Q1) This reflects the resources we put into a relationship:
A) interdependence
B) investment
C) commitment
D) independence
Q2) People in arranged marriages are usually unhappy with their relationship.
A)True
B)False
Q3) Siblings usually comprise a child's first peer group.
A)True
B)False
Q4) Identify and define four different types of disconfirming messages.
Q5) Most new relationships end at which stage of Knapp's stage model?
A) initiating
B) experimenting
C) intensifying
D) integrating
Q6) Dialectical tensions are rare in most intimate relationships.
A)True
B)False
Page 12
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Chapter 11: Interpersonal Deception
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Sample Questions
Q1) Which of the following statements correctly defines the concept of flooding?
A) Flooding refers to a sudden rush of emotion and is commonly experienced by women during conflict.
B) Flooding happens when someone engaged in conflict is emotionally or psychologically unable to engage the discussion further.
C) Flooding is what happens to men in conflict when they experience a rapid increase in hormones that are responsible for stress and anger.
D) Flooding happens when someone engaged in a conflict experiences an increase in their stress hormones after the other person stonewalls.
Q2) Feminist scholars highlight the fact that, worldwide, women earn only about ______ as much as men for the same job as a blatant example of gender inequality.
A) 15%
B) 40%
C) 70%
D) 90%
Q3) Identify and briefly define each of Gottman's Four Horsemen of the Apocalypse.
Q4) Explain and provide a hypothetical example of the principle of least interest.
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Page 13
Chapter 12: Emotion
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Sample Questions
Q1) When Tonya's boss asked her what time their meeting with the new client was, she replied that it was that afternoon at 3:30. She was so certain that she did not bother to check her calendar first. When Tonya and her boss arrived at the client's office, the client was very upset because she had been waiting for 30 minutes for their 3:00 meeting. Tonya then checked her calendar, and sure enough, the meeting had been scheduled for 3:00. Which of the following is true of this scenario?
A) Tonya lied to her boss in order to avoid potential harm.
B) Tonya did not lie to her boss because she didn't mean for her boss to believe her.
C) Tonya lied to her boss because she failed to check facts before making a statement.
D) Tonya did not lie to her boss because she believed her statement was true.
Q2) What of the following could be an example of the Othello error?
A) A listener is so suspicious that he or she doubts someone else's truthful statement.
B) People tend to look for deception in bad news more than in good news.
C) People tend to look for deception in good news more than in bad news.
D) A listener is so trusting of another that he or she does not evaluate the truthfulness of the person's statements.
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