Communication and Relationships
Chapter Exam Questions
Course Introduction
Communication and Relationships explores the vital role of communication in building, sustaining, and enhancing interpersonal relationships across personal, social, and professional contexts. Students will examine key theories, concepts, and skills related to verbal and nonverbal communication, listening, conflict management, and emotional intelligence. The course emphasizes the influence of culture, technology, and individual differences on relational dynamics, and provides practical strategies for improving communication effectiveness, resolving misunderstandings, and fostering healthy, meaningful connections with others.
Recommended Textbook
Floyd Interpersonal Communication 2nd Edition by Kory Floyd
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Page 2
Chapter 1: About Communication
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Sample Questions
Q1) Different cultures have different standards that define competent communication. This cultural variation speaks to which element of communication competence?
A) effectiveness
B) sensitivity
C) appropriateness
D) responsibility
Answer: C
Q2) Researchers use this term to describe how aware people are of their own behaviors:
A) cognitive complexity
B) self-monitoring
C) adaptability
D) self-disclosure
Answer: B
Q3) Which of the following is an example of a channel-rich communication context?
A) writing a letter to someone
B) interacting in an online chat room
C) using text messaging on a cell phone
D) none of these is an example of channel-rich communication
Answer: D
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Page 3
Chapter 2: Culture and Gender
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Q1) The idea that "all people are created equal" would be characteristic of which type of culture?
A) high-power-distance culture
B) high-context culture
C) low-power-distance culture
D) low-context culture
Answer: C
Q2) In a low-power-distance culture, people are expected to choose friends or mates from within their own social class.
A)True
B)False
Answer: False
Q3) Recent data indicate that English is the most commonly spoken language in the world.
A)True
B)False
Answer: False
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Chapter 3: Communication and the Self
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Sample Questions
Q1) Schutz identified three fundamental interpersonal needs. This particular need is the most similar in meaning to fellowship face:
A) need for control
B) need for inclusion
C) need for affection
D) need for autonomy
Answer: B
Q2) Which of the following statements is NOT true about hyperpersonal communication?
A) hyperpersonal communication often occurs online
B) hyperpersonal communication involves a high level of disclosure
C) hyperpersonal communication involves feelings of increased inhibition
D) hyperpersonal communication is not the norm in most relationships
Answer: D
Q3) In personal relationships, it's always best to increase the breadth and depth of self-disclosure.
A)True
B)False
Answer: False
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5
Chapter 4: Interpersonal Perception
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Sample Questions
Q1) Describe in detail the direct and indirect perception-checking processes. Next, think of a unique situation in which it would be appropriate to engage in direct perception-checking but not indirect perception-checking. Also think about a situation in which indirect perception-checking is a preferable option. What factors/features of those situations led you to make those decisions? Finally, discuss why the perception-checking process in general is important.
Q2) When it comes to perception-making, it's always best to have the most information possible.
A)True
B)False
Q3) Which of the following items was not suggested in your textbook as one of the ways to combat perceptual inaccuracies?
A) avoiding biased opinions
B) knowing yourself
C) focusing on the characteristics of others
D) considering the context
Q4) What is mindfulness and how can we engage that process when making attributions?
Q5) Identify and briefly define each of the three stages of the perception-making process.
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Chapter 5: Language
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Q1) Saying that someone has been "let go" instead of "fired" is an example of which language behavior?
A) hate speech
B) slang
C) euphemism
D) profanity
Q2) Which of the following examples illustrates the idea of reclaiming a phrase?
A) Politicians limiting their use of the word "poor" when describing citizens of lower economic status.
B) Homosexual men referring to one another as "queer."
C) A white speaker using only the term "African American" when referring to black audience members.
D) The NAACP holding a ceremonial funeral for the "n-word."
Q3) All language is symbolic, and all symbolic systems constitute language.
A)True
B)False
Q4) Profanity is highly context-specific.
A)True
B)False
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Chapter 6: Nonverbal Communication
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Q1) These are textual representations of facial expressions, often used in e-mail messages:
A) textspressions
B) emoticons
C) e-smiles
D) faceprints
Q2) Most Hispanic, southern European, and Middle Eastern cultures are classified as low-contact cultures.
A)True
B)False
Q3) When you see someone dressed in very tight, dark clothing with spiky hair and eyeliner, you infer that this person is into emo punk rock. Your impression is based on which set of cues?
A) demographic
B) sociocultural
C) socioeconomic
D) psychographic
Q4) Explain the concept of olfactic association. Give 2-3 concrete examples of olfactic associations that you have.
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Available
Chapter 7: Listening
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Q1) According to your textbook, people might interrupt for all of the following reasons except:
A) to qualify a speaker's concerns
B) to take control of the conversation
C) to express enthusiasm for what the speaker is saying
D) to stop the speaker and ask for clarification
Q2) Which of the following statements about listening is true, according to your text?
A) Listening is an innate ability.
B) People spend more time listening than speaking.
C) Everyone who listens to a message hears the same thing.
D) Hearing is the same as listening.
Q3) This type of listener engages messages for the intellectual challenges; in other words, he or she likes to think things through.
A) content-oriented listener
B) action-oriented listener
C) information-oriented listener
D) intellectual-oriented listener
Q4) Pick three of the six elements of Brownell's model. Define and give examples of each.
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9
Chapter 8: Social and Personal Relationships
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Sample Questions
Q1) Define and give examples of Ekman and Friesen's five display rules.
Q2) According to your text, women are more likely than men to experience:
A) emotional jealousy
B) anger
C) surprise
D) contempt
Q3) People raised in collectivistic cultures typically express more negative emotion to outsiders than do people raised in individualistic cultures.
A)True
B)False
Q4) Identify and briefly define each of the five stages of grief.
Q5) _______________ is a condition in which people lack the ability to understand, describe, and process emotions.
A) neuroticism
B) emotional processing deficit disorder
C) emotional underexpression
D) alexithymia
Q6) Using concrete examples, briefly explain how emotions are physiological, cognitive, social, and behavioral experiences.
Page 10
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Chapter 9: Family and Intimate Relationships
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Q1) Smoking cigarettes is worse for your health than not having close friendships.
A)True
B)False
Q2) Samuel Taylor Coleridge said, "Friendship is a sheltering tree." Explain the meaning behind this statement, making explicit reference to the emotional, material, and health benefits of friendship. Use examples from your own friendships to illustrate Coleridge's point.
Q3) Which of the following statements about opposite-sex friendships is NOT true?
A) They provide men a chance to be emotionally expressive and women a chance to engage in shared activities.
B) They often contain some degree of sexual or physical attraction.
C) According to one study, about half of college students engage in sexual behavior with their opposite-sex friends.
D) They are almost always closer than same-sex friendships.
Q4) Work relationships usually involve both a task dimension and a social dimension.
A)True
B)False
Q5) Identify and briefly define each of the five relational maintenance behaviors described by Stafford and Canary.
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Chapter 10: Conflict and Power
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Q1) Jordan wants to feel emotionally close to his girlfriend but he also wants to make his own decisions. Which dialectical tension is he experiencing?
A) openness-closedness
B) revelation-concealment
C) novelty-predictability
D) autonomy-connectedness
Q2) Identify and define four different types of disconfirming messages.
Q3) Most relationships have some measure of interdependence; what differentiates them is their degree of interdependence.
A)True
B)False
Q4) Define and give concrete examples of emotional commitment, social commitment, and legal commitment in an intimate relationship.
Q5) Single-parent families can include biological children, step-children, and/or adopted children.
A)True
B)False
Q6) Give brief examples of each of Knapp's five stages of relationship formation.
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Chapter 11: Interpersonal Deception
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Q1) People in this type of culture think of the unequal distribution of power as normal or even desirable:
A) high-content
B) low-context
C) high power-distance
D) low power-distance
Q2) ______________ is the ability to manipulate, influence, or control other people or events.
A) conflict
B) fear
C) power
D) coercion
Q3) The disinhibition effect suggests that online conflicts are more likely to involve inequitable distributions of power than face-to-face conflicts.
A)True
B)False
Q4) Explain and provide a hypothetical example of the principle of least interest.
Q5) Using concrete examples, identify the three most common topics of conflict in romantic relationships, according to Erbert's research.
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Chapter 12: Emotion
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Q1) Which of the following forms of deception is an act of dissimulation?
A) exaggeration
B) falsification
C) sarcasm
D) equivocation
Q2) Vocal characteristics are usually poor indicators of deception.
A)True
B)False
Q3) According to deception research, which of the following behavioral changes is a reliable cue to deception?
A) increased smiling
B) reduced vocal pitch
C) decreased eye contact
D) decreased gesturing
Q4) Our truth bias is usually stronger for friends than for strangers.
A)True
B)False
Q5) Pupil dilation usually decreases when people are being deceptive.
A)True
B)False
Page 14
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