College Success Exam
Bank
Course Introduction
College Success is a foundational course designed to equip students with the essential skills, strategies, and mindset needed to thrive in the college environment. This course covers a variety of topics including time management, effective study techniques, critical thinking, goal setting, and campus resource utilization. Students will also explore strategies for overcoming common academic and personal challenges, building strong relationships with peers and faculty, and cultivating habits that support lifelong learning and personal growth. Through interactive activities and reflective assignments, students will develop a personalized plan for achieving academic and personal success throughout their college journey.
Recommended Textbook
Personal Development for Life and Work 10th Edition by Ann Masters
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16 Chapters
640 Verified Questions
640 Flashcards
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Page 2
Chapter 1: Self-Esteem
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Everyone has special gifts and unique qualities that make that person
A)feel frustrated.
B)exceptional.
C)sensitive.
D)none of these choices.
Answer: B
Q2) Genuine self-esteem can
A)make you appear unapproachable.
B)make you more humble.
C)fill you with conceit and self-absorption.
D)none of these choices.
Answer: B
Q3) Which of the following is not a way to build self-esteem?
A)accepting yourself for who you are.
B)focusing on your achievements and accomplishments.
C)imitating someone else.
D)talking with others about your good qualities.
Answer: C
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Chapter 2: Self-Development
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40 Flashcards
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Sample Questions
Q1) Growing to reach your greatest potential.
A)Employee Assistance Program
B)self-confidence
C)goals
D)action plan
E)SMART goals
F)goal setting
G)reinforcement
H)internship program
I)self-actualization
J)try-out experience
Answer: I
Q2) "To obtain an associate degree in fiber optics" would most likely be a A)strategy.
B)goal.
C)plan.
D)reward.
Answer: B
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Page 4
Chapter 3: Attitude
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Sample Questions
Q1) State of feeling or a conscious mental positive or negative reaction.
A)attitude
B)emotion
C)behavior
D)morale
E)negative feelings
Answer: B
Q2) The one person you can change is
A)your mentor.
B)you.
C)a coworker.
D)your supervisor.
Answer: B
Q3) When thinking about attitudes, it is important to remember that A)only you control what you think.
B)attitudes can and do change over time.
C)your attitude affects others.
D)all of these choices.
Answer: D
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Page 5
Chapter 4: Image
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Sample Questions
Q1) Information used to evaluate how you are doing.
A)self-image
B)self-image characteristic
C)envy
D)self-esteem
E)feedback
Q2) Being unsure of yourself can be harmful to your image.
A)True
B)False
Q3) A nonprofessional trait is
A)controlling of temper.
B)recognizing organizational structure.
C)using vulgar language to get attention and make a point.
D)talking with others about your good qualities.
Q4) Personal cell phones in the workplace should be
A)turned on so that you don't miss important calls.
B)turned off or on vibrate.
C)handy for text-messaging.
D)none of these choices.
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Chapter 5: Communication Essentials
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Sample Questions
Q1) Feedback
A)may be written or spoken, verbal ,or nonverbal.
B)tells the listener whether the message is understood.
C)may be given in response to a direct request for it.
D)all of these choices.
Q2) Information that can be proven.
A)gender-neutral language
B)tactile communication
C)facts
D)information overload
E)personal space
F)receiver
G)sender
H)message
I)colloquialism
J)selective listening
Q3) Eye contact is an ineffective form of nonverbal communication.
A)True
B)False
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Page 7
Chapter 6: Getting Your Message Across
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Sample Questions
Q1) Probing questions
A)are used to seek more details.
B)often include the word "exactly."
C)draw information from someone who may be trying to hide information.
D)all of these choices.
Q2) A clear message brings about effective communication because
A)it relaxes the listener.
B)it is prepared for the selective listener.
C)it eliminates the need for additional information or clarification.
D)it eliminates the need for nonverbal communication.
Q3) Assertive communication improves self-esteem and self-confidence.
A)True
B)False
Q4) Improving your conversation skills can enhance your leadership skills.
A)True
B)False
Q5) The passive communicator tries to avoid confrontation.
A)True
B)False
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Chapter 7: Communicating With Coworkers and Supervisors
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Sample Questions
Q1) An "in charge" type of person who exercises unlimited power or authority.
A)empathy
B)envy
C)teamwork
D)autocratic leader
E)self-pity
F)democratic leader
G)supervisor
H)laissez-faire leader
I)team
J)resentment
Q2) To form a positive relationship with your supervisor,
A)ask for feedback on your job performance.
B)be honest about problems and admit your mistakes.
C)be flexible and open to new technologies and changing priorities.
D)all of these choices.
Q3) Empathy requires an "I" orientation rather than a "you" orientation.
A)True
B)False
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Chapter 8: Managing Conflict
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Sample Questions
Q1) Conflict can be prevented by
A)building constructive relationships.
B)discussing problems before they escalate to a conflict.
C)stopping and thinking before you react.
D)all of these choices.
Q2) Conflict properly handled can have positive results.
A)True
B)False
Q3) Confronting the issue cannot result in a win-win situation.
A)True
B)False
Q4) The fifth step in the six-step problem-solving technique is
A)consider the facts.
B)ask "Did the solution work?"
C)determine the best solution.
D)none of these choices.
Q5) The values and beliefs of others can be changed quickly. A)True B)False
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Chapter 9: Meeting Essentials
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Sample Questions
Q1) A list of topics to be addressed at a meeting.
A)webinar
B)status meeting
C)board meeting
D)agenda
E)minutes
F)management meeting
G)one-on-one meeting
H)videoconferencing
I)series meeting
J)teleconferencing
Q2) Board meetings
A)are called by an officer of the company or organization to discuss policy issues and major problems.
B)are held for administrative purposes.
C)include both old and new business items on the agenda.
D)all of these choices.
Q3) Status meetings provide updated information about something that is ongoing.
A)True
B)False
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Chapter 10: Applying Critical Work Skills
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Sample Questions
Q1) A virus
A)can interfere with the operation of your computer.
B)is a product of malice.
C)can be spread by using an infected disk.
D)all of these choices.
Q2) A tendency to generate or recognize ideas, alternatives, or possibilities that may be useful in solving problems and communicating with others.
A)time management
B)multitasking
C)speech
D)virus
E)firewall
F)brainwriting
G)backup
H)stress
I)anger management
J)creativity
Q3) Delaying a decision may be beneficial.
A)True
B)False
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Chapter 11: Developing Customer Focus
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Sample Questions
Q1) It is unnecessary to apologize to customers for any inconvenience a problem.
A)True
B)False
Q2) Intangible items
A)cannot be sold.
B)can be seen.
C)cannot be touched.
D)all of these choices.
Q3) Never accept personal phone calls or carry on a personal conversation in front of customers.
A)True
B)False
Q4) Customers expect personal attention from employees who are:
A)thoughtful.
B)knowledgeable.
C)professional.
D)all of these choices.
Q5) It is important to display empathy when dealing with complaining customers. A)True
B)False
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Chapter 12: Valuing Diversity
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Sample Questions
Q1) Cultural conflicts can occur because people simply do not know what matters in another culture.
A)True
B)False
Q2) It is wise to judge people based on their conduct and qualities.
A)True
B)False
Q3) Sexual harassment may include
A)jokes about sex.
B)derogatory rumors.
C)rude sounds.
D)all of these choices.
Q4) To expand your horizons, take the initiative to get to know people from other ethnic groups.
A)True
B)False
Q5) Discrimination again short people, tall people, or divorced persons is known as subtle discrimination.
A)True
B)False
Page 14
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Chapter 13: Acting Ethically
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Sample Questions
Q1) Employee loyalty is not highly valued by employers.
A)True
B)False
Q2) Written guidelines for workers to follow based on specific ethical standards and values.
A)hypocrisy
B)integrity
C)fraud
D)petty theft
E)code of ethics
F)situational ethics
G)self-righteousness
H)conflict of interest
I)ethics
J)unethical behavior
Q3) Those who are self-righteous feel there are universal truths that apply
A)to all times.
B)to all situations.
C)to all cultures.
D)all of these choices.
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Chapter 14: Developing Leadership and Managing Change
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Sample Questions
Q1) People often resist change either consciously or unconsciously.
A)True
B)False
Q2) A creative environment requires
A)that everyone's ideas be implemented.
B)that leaders resist change.
C)that followers are encouraged to suggest innovations.
D)all of these choices.
Q3) Leaders are excellent
A)listeners.
B)procrastinators.
C)at ignoring others.
D)none of these choices.
Q4) The last step in bringing about change in a business is clear communication.
A)True
B)False
Q5) Creative people avoid risks.
A)True
B)False
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Chapter 15: Getting the Job
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Sample Questions
Q1) It is important to aim for a job that matches your interests, needs, skills, training, and your likes and dislikes.
A)True
B)False
Q2) Think of a resume as an advertisement for yourself.Its purpose is to "sell" you and your skills and gain an interview.
A)True
B)False
Q3) The work experience on your resume should
A)be listed in chronological order.
B)include precise action verbs.
C)include jobs from which you have been fired.
D)all of these choices.
Q4) Leaning slightly forward during the interview, indicates that you
A)are an over anxious applicant.
B)are interested in the position.
C)are not interested in the position.
D)none of these choices.
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Page 17
Chapter 16: Taking Charge of Your Career
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Sample Questions
Q1) Form I-9 must be completed by all job applicants, not just immigrants.
A)True
B)False
Q2) Do not try to hide your mistakes or blame them on someone else.
A)True
B)False
Q3) Make yourself memorable by
A)becoming the "company clown."
B)being evasive and noncommittal.
C)contributing to group conversations.
D)none of these choices.
Q4) Every workplace has some expectations and rules that are simply understood rather than written down.
A)True
B)False
Q5) If you supervisor decides against a change you suggest, make the change anyway so that the supervisor can see the value of your idea.
A)True
B)False
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