Clinical Dental Assisting Exam Questions
Course Introduction
Clinical Dental Assisting is a course designed to equip students with the foundational knowledge and hands-on skills necessary for effective support in a dental clinical setting. Emphasizing infection control, patient preparation, instrument sterilization, and chairside procedures, the course trains students to assist dentists during a variety of treatments while ensuring patient safety and comfort. Students will also become familiar with dental materials, radiography techniques, and essential administrative tasks such as appointment scheduling and recordkeeping. Through both classroom instruction and supervised practical experience, the course prepares students to provide high-quality care as valuable members of the dental healthcare team.
Recommended Textbook
The Administrative Dental Assistant 3rd Edition by Linda J Gaylor
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18 Chapters
430 Verified Questions
430 Flashcards
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Chapter 1: Orientation to the Dental Profession
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22256
Sample Questions
Q1) The Security Rule requires that providers protect the _______ of electronic health information.
A)Integrity
B)confidentiality
C)availability
D)all of the above
Answer: D
Q2) Which of the following statements is true?
A)The roving assistant has received additional training to provide more independent patient care.
B)Procedures performed by an expanded function assistant are usually reversible.
C)Some states may require licensure of the chairside dental assistant.
D)The term dental auxiliary refers to the dentist.
Answer: B
Q3) A dental assistant may perform intraoral duties not outlined in the state's Dental Practice Act as long as he/she does so under direct supervision of the dentist.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Dental Basics
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) The patient tells you she is scheduled for a root canal.You know that the dental term for this procedure is:
A)surgical extraction.
B)endodontic treatment.
C)cast crown restoration.
D)pontic.
Answer: B
Q2) Health and safety in the dental office must be ensured in accordance with OSHA regulations.The administrative dental assistant who would not be assigned to an area of potential exposure would be classified as which category(ies)?
A)Category I
B)Category II
C)Categories I and II
D)Category III
Answer: D
Q3) A fractured tooth should be color-coded in the patient's chart,in ______,to indicate a condition that requires treatment.
Answer: red
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4
Chapter 3: Communication Skills and Telephone Techniques
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Sincerity is best communicated when barriers (objects that come between the team member and the patient)are removed.When sincerity is communicated,the patient is more likely to participate in the conversation as an equal with the team member.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
Answer: C
Q2) Which of the following is a quality of a good listener?
A)Changes to a different subject
B)Maintains eye contact with the sender
C)Comes to a conclusion before the message is complete
D)Is physically distracting
Answer: B
Q3) To convey professionalism,the telephone should be answered within _______ rings.
Answer: three
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Page 5
Chapter 4: Written Correspondence
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) What should be done if a mistake is discovered after the letter has been printed?
A)No correction is necessary,as long as the letter is legible.
B)Carefully correct the error with a black pen and proceed to mail.
C)Apply 'white-out' to the error,and correct with typewriter or black pen.
D)Return to the original document,make the correction,and reprint the letter.
Q2) The purpose of a referral letter is to:
A)inform the patient that he or she is being referred to a specialist.
B)introduce the patient and state the reason for the referral.
C)arrange allocation of fee between professionals.
D)gain permission from an insurance provider for a patient to be seen by a specialist.
Q3) _______ is a method of transcribing a spoken message into a report or letter.
A)E-mail
B)Lettering
C)Dictation
D)Dual addressing
Q4) A _______ is a light mark on professional stationery that identifies the type or manufacturer of the paper.
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6
Chapter 5: Patient Relations
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) Which of the following techniques will encourage a noncompliant patient to follow the dentist's instruction?
A)Emphasize negative,instead of positive,information.
B)Tell the patient what you would do if you were in his/her position.
C)Demonstrate the correct technique and have the patient demonstrate back to you.
D)Ask closed-ended questions.
Q2) At times,a patient may have a complaint about the care and treatment he/she has received in the dental office.Which of the following statements by the assistant demonstrates empathy?
A)"You are the only person who has complained about _____."
B)"These are the rules;everyone has to follow them."
C)"I understand that you are upset,but we have other patients who need our attention."
D)"You feel that it is unfair that the insurance company will not cover the procedure."
Q3) Patients who must wait longer than ______ should be given options to make the wait more comfortable.
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Chapter 6: Dental Healthcare Team Communications
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22 Flashcards
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Sample Questions
Q1) Which of the following should be implemented after a staff meeting?
A)Notes should be typed and distributed.
B)The type (formal or informal)of meeting should be identified.
C)Each team member should be given an opportunity to voice opinions.
D)An agenda should be developed.
Q2) Which type of intraorganizational conflict occurs when two dental assistants disagree?
A)Intrapersonal conflict
B)Interpersonal conflict
C)Intergroup conflict
D)Intragroup conflict
Q3) Business office procedures include which of the following?
A)Work schedules
B)Records management protocol
C)Code of conduct
D)Reviews and evaluations
Q4) When an individual is assigned a task that does not satisfy his/her personal goals,values,beliefs or expertise,he/she may experience ______ conflict.
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8
Chapter 7: Computerized Dental Practice
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) Which of the following should be considered when a software package is selected?
A)The package places priority on the needs of the office manager.
B)The package comes with sufficient support to run the software.
C)The package offers the same features as those offered in similar practices.
D)Both A and B
Q2) A paperless dental practice uses a _______ software program.
A)level one (basic)
B)level two (intermediate)
C)level three (advanced)
D)level four (complex)
Q3) The office manger asks you to back up the system.Which of the following describes the procedure she wants you to complete?
A)Manually record all daily transactions.
B)Return all computers to the startup screen before you leave for the day.
C)File all patients' treatment records.
D)Make an electronic copy of all information stored on the hard drive.
Q4) More than one patient can be assigned to an account.
A)True
B)False
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Chapter 8: Patient Clinical Records
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22263
Sample Questions
Q1) Which of the following is the recommended spacing between progress note entries?
A)There should be no space between progress note entries.
B)Spacing between entries should be limited to one or two lines.
C)Spacing between progress note entries should be limited to three lines.
D)Ample spacing of approximately four lines should be left between progress note entries,to accommodate amendments to the original entry.
Q2) Patients should be able to see the information in their clinical record.HIPAA regulations state that the office should provide access to the records or should provide a copy within 30 days of a written request.This is known as:
A)Limits on Use of Personal Medical and Dental Information.
B)Confidential Communications.
C)Access to Clinical Records.
D)Protected Health Information.
Q3) The primary reason for carefully maintaining clinical records is to:
A)Support the need for dental treatment
B)Justify the actions of the dentist
C)Provide information for forensic odontology
D)Both A and B
Q4) The clinical chart notation NSF is an abbreviation for ______.
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Chapter 9: Information Management
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22264
Sample Questions
Q1) Because of their forensic significance,_______ should be kept indefinitely.
A)full mouth radiographic surveys
B)open accounts
C)accident reports
D)contracts
Q2) Within the dental practice,most filing is done _______.
A)according to subject
B)alphabetically
C)chronologically
D)geographically
Q3) The arrangement of a name, subject,or number is referred to as:
A)a filing unit.
B)a filing segment.
C)indexing.
D)simplified filing.
Q4) Which HIPAA rule covers the protection of all PHI in paper form?
A)HIPAA Security Rule
B)HIPAA Privacy Rule
C)HIPAA Patient Confidentiality Rule
D)HIPAA Security Gatekeeper Rule
Page 11
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Chapter 10: Dental Patient Scheduling
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) Which appointment book feature is especially handy when scheduling recall appointments a few months in advance?
A)Predated appointment book pages
B)Codes
C)Bookmarks
D)Month tabs
Q2) Which of the following is not key to maximizing scheduling efficiency?
A)The amount of money collected and the extent of treatment provided on a daily basis
B)The time of day that the dental healthcare team works smarter and faster
C)A procedure that may require utilization of an extended function dental assistant
D)The person who handles the scheduling
Q3) The obligation of the dentist to make reasonable arrangements for emergency care is outlined in which of the following documents?
A)State Administrative Codes
B)ADA Principles of Ethics and Code of Professional Conduct
C)Dental Providers' Insurance Handbook
D)Guide to HIPAA Regulations
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Chapter 11: Recall Systems
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22266
Sample Questions
Q1) All the following treatments may require follow-up appointments EXCEPT:
A)dental implants.
B)endodontic treatments.
C)fluoride treatments.
D)crowns and bridges.
Q2) A routine examination and prophylaxis appointment should be scheduled every
A)4 months
B)6 months
C)9 months
D)12 months
Q3) Patients may get frustrated and seek another dentist if they cannot schedule an appointment within ______.
Q4) A patient is scheduled for a recall appointment for prophylaxis and radiographs.What should the administrative dental assistant do 2 days before the appointment?
A)Mail a card to remind the patient of an appointment.
B)Call the patient to confirm the date and time of the appointment.
C)Completely fill the practice schedule.
D)Check the computer system for generated recall cards.
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Chapter 12: Inventory Management
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Source URL: https://quizplus.com/quiz/22267
Sample Questions
Q1) Inventory control in a dental practice is focused on _______ supplies and equipment.
A)clinical
B)laboratory
C)business office
D)all of the above
Q2) The acronym OSHA stands for ______.
Q3) Which of the following statements is false?
A)Major equipment information can be organized for quick reference with an index card file.
B)Purchasing major equipment is time-consuming.
C)Major equipment is usually purchased directly from the manufacturer.
D)Members of the dental team can try different models of equipment at trade shows or dental conventions.
Q4) An item placed on back order _______.
A)is no longer available for purchase
B)is not available for shipping and will be sent at a later date
C)is available for shipping,but will be packaged separately
D)is an alternative choice,if the original product is unavailable
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Chapter 13: Dental Office Equipment
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) Under what situations should information not be sent via facsimile (fax)machine?
A)When information includes patient information
B)After normal office hours
C)When security cannot be confirmed
D)When notification of receipt is necessary
Q2) A ______ weighs and calculates the correct postage for outgoing mail.
Q3) Which of the following is the best way to relay confidential information?
A)Speaker phone
B)Manual (paper)memo
C)Intercom
D)Voice mail
Q4) Small,solar-powered (non-printing)desktop calculators are highly recommended for use in the dental office.
A)True
B)False
Q5) Which of the following is the most common input device?
A)Keyboard
B)Scanner
C)Modem
D)External drive
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Chapter 14: Financial Arrangements and Collection
Procedures
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22269
Sample Questions
Q1) Which of the following statements is false?
A)Credit reports list the names of all creditors,all amounts owed,and payment history.
B)The dental practice can,at any time,request a patient's credit report from the credit reporting agency.
C)Credit reports can be used by the dental practice to determine payment patterns.
D)Accounts that have been turned over for collection are identified on a credit report.
Q2) You are placing a call to a patient who is more than 90 days past due on the account.The patient states,"Let me talk to the dentist,he is an old friend." Which of the following should be your response?
A)"The dentist is busy with other patients and cannot be disturbed."
B)"I will let the dentist know that you wish to speak with him and he will return your call."
C)"You could resolve this problem if you just paid your bill on time."
D)"The dentist has given me the responsibility of making the financial arrangements."
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Chapter 15: Dental Insurance Processing
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22270
Sample Questions
Q1) A teenager is new to the dental office and is filling out the new patient paperwork.When he gets to the insurance section,he asks you what he should put for subscriber.You explain that:
A)he is the subscriber.
B)his father is the subscriber.
C)his mother is the subscriber.
D)the holder of the dental benefits is the subscriber.
Q2) A new administrative dental assistant is learning to complete insurance claims.The claim she is processing is for a minor child who is covered under dental plans from both parents' employers.She asks whether you know which plan should be billed first.Using the Birthday Rule,what would you tell your colleague?
A)The father's insurance should be billed first if he is older than his wife.
B)The parent who has a birth date closest to that of the child is billed first.
C)The parent whose birthday comes first in the year is the primary insurance holder.
D)Call the parents and ask whom they would like you to bill first.
Q3) How many data items must be entered to complete the ADA Dental Claim Form?
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Page 17
Chapter 16: Bookkeeping Procedures: Accounts Payable
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22271
Sample Questions
Q1) Which of the following is not needed to reconcile an account?
A)Check register
B)Payroll records
C)Deposit records
D)Bank statements
Q2) New employees must complete _______.
A)an I-9 form
B)a W-4 form
C)a W-2 form
D)both A and B
Q3) Which of the following statements is true?
A)Married employees can share a payroll record.
B)Payroll and personnel records should be kept in the same file.
C)Personnel records are confidential.
D)A copy of the employee's social security card can be kept in the employee's personnel record.
Q4) How long must payroll records be kept?
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18
Chapter 17: Bookkeeping Procedures: Accounts Receivable
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Sample Questions
Q1) Cash from a deposit can be used to quickly and easily replenish the petty cash fund.
A)True
B)False
Q2) Fill in the blank:
A/an _______ is created when a patient pays for treatment in advance.
A)account balance
B)balance adjustment
C)service charge
D)credit balance
Q3) Bookkeeping is the responsibility of the _______.
A)administrative dental assistant
B)dentist
C)accountant
D)office manager
Q4) Which of the following is not included in the billing statement?
A)Date of service
B)Patient's Social Security number
C)Patient identification
D)List of transactions
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Chapter 18: Employment Strategies
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Sample Questions
Q1) Which of the following are good safety precautions to consider before posting your resume on-line?
A)Preserve your personal identity.
B)Use specific names of companies in your work history.
C)Disguise your true identity by using a cute alias pseudo-name.
D)Maintain your phone number so prospective employers can reach you.
Q2) Which of the following are characteristics of a good cover letter?
A)Cover letters are personalized and are addressed to a specific individual.
B)Cover letters express an interest in working with a specific employer or company.
C)Cover letters should convey enthusiasm and commitment.
D)All of the above.
Q3) When you are accepting a job offer,your decision should be based on all the following,except:
A)salary and benefits.
B)identity of your direct supervisor.
C)work schedule.
D)vacation schedule.
Q4) What is an employment agreement?
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