Change Management Test Preparation
Course Introduction
Change Management explores the theories, approaches, and practical strategies required for successfully leading and managing change within organizations. The course covers key concepts such as the drivers of change, change models, resistance to change, stakeholder engagement, and communication strategies. Through case studies, interactive discussions, and real-world applications, students will learn how to diagnose the need for change, develop change initiatives, and create sustainable transformation in various organizational contexts. This course aims to prepare students to navigate and facilitate change effectively while considering the human, cultural, and structural factors involved.
Recommended Textbook
Organizational Behavior Improving Performance and Commitment in the Workplace 6th Edition
Available Study Resources on Quizplus
16 Chapters
1931 Verified Questions
1931 Flashcards
Source URL: https://quizplus.com/study-set/247
Page 2
Chapter 1: What Is Organizational Behavior?
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/3903
Sample Questions
Q1) According to the Rule of One-Eighth,
A) at least 88 percent of organizations will do everything necessary to put people first and thereby build profits.
B) at best, 12 percent of organizations will actually do what is required to build profits by putting people first.
C) 75 percent of organizations won't believe the connection between how they manage their people and the profits they earn.
D) 38 percent of the organizations try to make a single change to solve their problems.
E) one in eight organizations miserably fails at making the people-to-profit connection.
Answer: B
Q2) The strength of a correlation can be inferred from the "compactness" of its scatterplot.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Job Performance
Available Study Resources on Quizplus for this Chatper
118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/3904
Sample Questions
Q1) Minor organizational counterproductive behaviors include A) sabotage.
B) harassment.
C) incivility.
D) gossiping.
E) wasting resources.
Answer: E
Q2) Anyone who talks to Maurice for more than a few minutes knows that he works for Ocean Bay Resorts, which he always maintains is the best vacation rental company in the country. In fact, Maurice has plenty of positive things to say about his employer, and if there are any negatives, no one would know it from talking to him. Maurice's behavior is an example of A) voice.
B) helping.
C) civic virtue.
D) boosterism.
E) sportsmanship.
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Organizational Commitment
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3905
Sample Questions
Q1) Sofia, Faisal, and Tad are coworkers at Crossroads, Inc. All three have worked at Crossroads for five years now. One day while eating lunch together, Sofia remarks that she heard their colleague Margo recently quit and went to work for a competitor. Each of the three has a different opinion about Margo's leaving, and they all have their own reasons for continuing to stay at Crossroads. Faisal remarks that it is not worthwhile for him to leave like Margo because he has put in the time and hard work for a promotion. If he left for another company, he would not likely get this opportunity again soon. Faisal is exhibiting ________ commitment.
A) continuance
B) affective
C) obligation-based
D) normative
E) skill-based
Answer: A
Q2) Employees in the category of apathetics demonstrate passive, destructive behavior. They exert the minimum level of effort required to keep their jobs.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Job Satisfaction
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3906
Sample Questions
Q1) Which of the following scenarios shows high growth need strength?
A) Fleur knows she might be up for a promotion because of her good work, but she thinks she might refuse because she enjoys her work so much.
B) Thijs knows refusing to work overtime will lessen his chance at a promotion, but spending time with his family is more important.
C) Although Eduardo's job as mail deliverer doesn't pay well, he is satisfied because he enjoys spending so much time outside.
D) Although Barry dislikes aspects of his job as a quality-control manager, he knows other jobs are worse and so decides to stay put.
E) Although pleased that she works as a script reader with Aim High Pictures, Maria Fernanda wants to become one of the top scriptwriters in Hollywood.
Q2) Emotions can be categorized into
A) structured and unstructured.
B) cognition and affect.
C) schemas and rules.
D) positive and negative.
E) semi-structured and unstructured.
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Stress
Available Study Resources on Quizplus for this Chatper
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/3907
Sample Questions
Q1) Social support refers to the help that people receive when they are confronted with stressful demands.
A)True
B)False
Q2) Which of these is an example of problem-focused coping?
A) maintaining a positive outlook
B) talking to a friend to release pent-up emotions
C) taking time out to listen to some music
D) seeking the assistance of a supervisor
E) dwelling on less annoying aspects of the daily events
Q3) ________ refer(s) to the behaviors and thoughts that people use to manage both the stressful demands that they face and the emotions associated with those stressful demands.
A) Coping
B) Cognitive
C) Hindrances
D) Institutional
E) Role overload
Q4) Explain the transactional theory of stress.
Q5) Distinguish between a stressor and a strain, and give one example of each.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Motivation
Available Study Resources on Quizplus for this Chatper
114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/3908
Sample Questions
Q1) Which of the following scenarios demonstrates how workers determine efficacy levels through vicarious experiences?
A) Sal looks at his diploma from a prestigious university and realizes he is very smart.
B) Reno pats Ed on the back and tells him he is making great progress on his design project.
C) Butch compares the salary he has just been offered to the salary he made at his previous job.
D) Bill, just named sales manager, asks Fred what his job was like when he was the sales manager.
E) Linda, who has a tight deadline to meet, ranks her tasks by urgency in the hopes that this will keep her on track.
Q2) The "R" in the S.M.A.R.T. goals acronym stands for
A) robust.
B) resolved.
C) requirements.
D) results-based.
E) realist.
Q3) Define and explain motivation and its forces.
To view all questions and flashcards with answers, click on the resource link above.
8
Chapter 7: Trust, Justice, and Ethics
Available Study Resources on Quizplus for this Chatper
120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/3909
Sample Questions
Q1) According to the principle of ________, an act is considered to be morally right if it allows the decision maker to lead a "good life" by adhering to virtues like wisdom, honesty, courage, friendship, mercy, loyalty, modesty, and patience.
A) ethics of rights
B) ethics of duties
C) egoism
D) virtue ethics
E) utilitarianism
Q2) ________ is defined as the process by which employees expose illegal or immoral actions by their employer.
A) Social exchange
B) Whistleblowing
C) Abusive supervision
D) Distributive justice
E) Economic exchange
Q3) Interpersonal justice is fostered when authorities adhere to two particular rules: the justification rule and the truth rule.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Learning and Decision Making
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3910
Sample Questions
Q1) The dean of the college of arts and sciences held a mixer last night, but was dismayed to see that rather than mixing, the students tended to split off into groups by major: arts and humanities students there, students majoring in the natural sciences there, and social-science majors over there. This is an example of ________ in action.
A) fundamental attribution error
B) communities of practice
C) social identity theory
D) climate for transfer
E) self-serving bias
Q2) Under enormous pressure to make a decision, Emily ends up selecting the first acceptable solution without considering any more possibilities. Emily has engaged in satisficing behavior.
A)True
B)False
Q3) Compare and contrast rational decision making and bounded rationality.
Q4) Learning is moderately correlated with task performance.
A)True
B)False
Q5) Discuss the relationships among learning, experience, and decision making.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Personality and Cultural Values
Available Study Resources on Quizplus for this Chatper
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/3911
Sample Questions
Q1) According to the RIASEC model, an investigative person enjoys
A) practical, hands-on, real-world tasks.
B) persuading, leading, or outperforming others.
C) abstract, analytical, and theory-oriented tasks.
D) organizing, counting, or regulating people or things.
E) entertaining and fascinating others using imagination.
Q2) In the context of the Big Five taxonomy, openness to experience is positively related to performance across all occupations.
A)True
B)False
Q3) Cung leads the design team at Rapidware, a software firm that deigns custom software to meet its clients' needs. He needs to hire an employee to recognize when new approaches are needed and to learn what clients need and quickly come up with an innovative way to serve them. Which of the following candidates would best meet Cung's requirements?
A) Lanny, a fast worker who forces others to do things his way
B) Gale, a lovable character who encourages and helps everyone
C) Rico, a curious person who loves art and buys the latest gadgets
D) Gage, a very successful worker who is self-proclaimed "old school"
E) Jennifer, a methodical worker who defines herself by her career success
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Ability
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/3912
Sample Questions
Q1) ________ is the visual ability that helps one see things in low light contexts.
A) Near vision
B) Far vision
C) Night vision
D) Visual color discrimination
E) Depth perception
Q2) Gus works in a lumber yard, and he has to throw heavy wooden posts up onto a conveyor. Gus has to use a high level of
A) explosive strength.
B) dynamic strength.
C) perceptual speed.
D) flexibility.
E) stamina.
Q3) Scores on cognitive ability tests have a strong negative correlation with measures of performance across different types of jobs.
A)True
B)False
Q4) Differentiate between spatial and perceptual abilities. Describe types of jobs that may require each of these abilities.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Teams: Characteristics and Diversity
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/3913
Sample Questions
Q1) Which of the following statements accurately describes leader-staff teams?
A) The members have the ability to create and choose their own tasks.
B) The responsibilities of the leader and the rest of the team are distinct.
C) The members have no latitude with respect to the behaviors they exhibit.
D) The members are bound to follow their duties and have no scope to improve their performance.
E) The team makes decisions for the leader to execute and directs and controls the leader's actions.
Q2) Cognitive ability is more important to teams when team members have to learn from one another to adapt to unexpected changes, compared with contexts in which team members perform their assigned tasks in a routine fashion.
A)True
B)False
Q3) As the level of task interdependence increases, members must spend increasing amounts of time communicating and coordinating with other members if they want to complete tasks effectively.
A)True
B)False
Q4) Summarize the five-stage progression model of team development.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Teams: Processes and Communication
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/3914
Sample Questions
Q1) Define team process, and differentiate between process gain and process loss.
Q2) Which of the following statements is True with regard to transition processes?
A) Transition processes are important as the task work is being accomplished.
B) Transition processes are important between periods of work activity.
C) Transition processes involve members going out of their way to help other team members.
D) Transition processes involve keeping track of things that the team needs to accomplish its work.
E) Transition processes promote conformity at the expense of other team priorities.
Q3) Briefly describe creative behavior and decision-making taskwork processes, and give one example of each.
Q4) ________ activities refer to things team members do to obtain information about technology, competitors, or the broader marketplace.
A) Social loafing
B) Task coordinator
C) Action learning
D) Scout
E) Ambassador
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Leadership: Power and Negotiation
Available Study Resources on Quizplus for this Chatper
161 Verified Questions
161 Flashcards
Source URL: https://quizplus.com/quiz/3915
Sample Questions
Q1) Describe the guidelines for using different types of power.
Q2) A leader helps complete a task, provides required resources, or removes obstacles that make task completion difficult under the influence tactic known as
A) consultation.
B) collaboration.
C) legitimate power.
D) rational persuasion.
E) inspirational appeal.
Q3) The use of coercive power through threats and demands is an influence tactic known as
A) ingratiation.
B) coalitions.
C) apprising.
D) visibility.
E) pressure.
Q4) Describe the various stages in the negotiation process.
Q5) Explain what leadership is, and give examples.
Q6) Identify and discuss the varieties of response to influence tactics, along with the relative effectiveness of each.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Leadership: Styles and Behaviors
Available Study Resources on Quizplus for this Chatper
120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/3916
Sample Questions
Q1) Which leader behavior, according to the life cycle theory of leadership, comprises high initiating structure and high consideration?
A) telling
B) selling
C) participating
D) delegating
E) performing
Q2) The life cycle theory of leadership suggests that ________ leader behavior comprises high initiating structure and low consideration.
A) telling
B) selling
C) participating
D) delegating
E) performing
Q3) The autocratic style of leadership is characterized by high follower control.
A)True
B)False
Q4) Discuss the substitutes for leadership model. Define substitutes and neutralizers, and provide examples of each.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Organizational Structure
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/3917
Sample Questions
Q1) When looking at Wonder Guard Industries' organizational structure, Janice spots a heading for work specialization, which is also commonly referred to as
A) formalization.
B) centralization.
C) span of control.
D) division of labor.
E) chain of command.
Q2) Which element of the organizational structure signifies formal authority relationships?
A) chain of command
B) formalization
C) centralization
D) work specialization
E) span of control
Q3) Many small companies evolve into functionally based structures as they grow larger.
A)True
B)False
Q4) Differentiate between mechanistic and organic structures.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Organizational Culture
Available Study Resources on Quizplus for this Chatper
127 Verified Questions
127 Flashcards
Source URL: https://quizplus.com/quiz/3918
Sample Questions
Q1) Jamie is about to go to work for Potpourri, a store that sells various bed and bath accessories. Though technically a chain, Potpourri currently has just three stores, all within an hour of each other in the Midwestern United States. The type of organizational culture Jamie is likely to encounter at Potpourri is one in which employees
A) have very little connection to one another.
B) are free spirits, each of them his or her own little island.
C) tend to share a lot of opinions, including a dislike for each other.
D) enjoy friendly relations, but differ on many things, including work-related matters. E) get along well and share many of the same views, including admiration for the company founder.
Q2) When employees feel they fit with their organization's culture, they are much more likely to develop an emotional attachment to the company.
A)True
B)False
Q3) Discuss the understanding and adaptation stage of the socialization process.
Q4) Describe each of the four types of work cultures in terms of solidarity and sociability.
To view all questions and flashcards with answers, click on the resource link above.
Page 18