Change Management Review
Questions
Course Introduction
Change Management is a comprehensive course that explores the theories, strategies, and practical tools necessary for successfully leading and managing change within organizations. Students will examine the drivers of organizational change, resistance to change, and the critical role of leadership in facilitating transitions. Through case studies, simulations, and real-world applications, the course emphasizes the development of effective communication strategies, stakeholder analysis, and change implementation frameworks. By the end of the course, participants will be equipped to diagnose organizational needs, design change initiatives, and guide individuals and teams through complex transformation processes to achieve sustainable outcomes.
Recommended Textbook
Organizational Behavior V 1.1 by Talya Bauer and Berrin Erdogan
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15 Chapters
2330 Verified Questions
2330 Flashcards
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Chapter 1: Organizational Behavior
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) The study of organizational behavior analyzes the three levels of individual,organization,and society.
A)True
B)False
Answer: False
Q2) Michael is an auditory learner.He learns best by actually doing things and learning from trial and error.
A)True
B)False
Answer: False
Q3) In general,the higher the ________,the more money you will make. Answer: degree you attain
Q4) Auditory learners
A) draw pictures to help them understand material.
B) take notes during lectures to force them to pay attention.
C) use charts to summarize the main points of class material.
D) record lectures to refer back to them later.
Answer: D
Q5) ________ are tentative guesses on an expected observation that can be tested.
Answer: Hypotheses
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Chapter 2: Managing Demographic and Cultural Diversity
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Collectivistic cultures are
A)cultures where people define themselves as individuals and form looser ties with their groups.
B)cultures that value achievement and competitiveness as well as acquisition of money and other material objects.
C)cultures where people have strong bonds to their groups and group membership forms a person's self-identity.
D)cultures that value maintaining good relationships,caring for the weak and quality of life.
Answer: C
Q2) Our first interaction with individuals makes us aware of A)surface diversity.
B)collective diversity.
C)deep-level diversity.
D)value-based diversity.
Answer: A
Q3) A society that views an unequal distribution of power as relatively acceptable would be categorized as a _______ _________ ___________culture.
Answer: high power distance
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Page 4
Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Lauren takes a personality survey and finds she strongly exhibits the trait of agreeableness.She might be described as being
A)organized,punctual,systematic and dependable.
B)nice,tolerant,sensitive and kind.
C)outgoing,talkative,and sociable.
D)curious,creative and original.
Answer: B
Q2) According to Rokeach,which of the following is not accurate about values?
A)Values are grouped into terminal and instrumental categories.
B)Values are hierarchically ordered.
C)Values are shaped late in life.
D)Values are relatively stable over time.
Answer: C
Q3) Maggie loves routine,repetitive tasks and is very risk averse.She loves working as a cashier.This is an example of person/_________ fit.
Answer: job
Q4) People with high ____________set higher goals for themselves.
Answer: self-efficacy
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Chapter 4: Individual Attitudes and Behaviors
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Research indicates which of the following statements regarding factors that predict job performance is FALSE?
A)When we are treated well,we want to reciprocate,thus when the company treats us well,we perform more effectively.
B)Positive work attitudes and performance are unrelated.
C)Conscientious employees perform better than those who are not conscientious.
D)High role ambiguity,and the resulting stress,can eventually lead to lower performance.
Q2) Indicate which of the following statements is true.
A)A happy worker is always a productive worker.
B)Work attitude is related to organizational citizenship behaviors.
C)Attitude is the most important factor in performance.
D)Work attitude has no impact on customer satisfaction.
Q3) Organizational commitment is
A)the feelings people have toward their jobs.
B)the emotional attachment people have toward the company they work for.
C)an unwritten understanding about what the employee will bring to the work environment.
D)also known as emotional intelligence.
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6
Chapter 5: Theories of Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Which of the following summary statements is true regarding motivation theories?
A)Need-based motivation theories use the mental processes of employees to understand employee motivation.
B)Research indicates that what is perceived as fair and unfair is culturally defined.
C)Research indicates that because of the unfairness perceived in their environments,individuals no longer repeat behavior that leads to positive results.
D)Process-based theories suggest managers should identify what employees need and make the work environment a means of satisfying those needs.
Q2) Define distributive,procedural and interactional justice and note how they are related.
Q3) Many firms are instituting wellness programs for their employees as a means to improve those employees' health and well-being and lower healthcare premiums.Use the stages of organizational behavior modification to explain how to modify employee health in the workplace.
Q4) Mario is making sure that his subordinates view rewards offered by the firm as desirable.Mario is attempting to influence the _________ element of expectancy theory.
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Chapter 6: Designing a Motivating Work Environment
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) The local high school band needs to raise money to pay for a trip to New York City.It decides to sell sandwiches.Early Saturday morning,20 volunteers report to the school cafeteria to make sandwiches.Stations are set up to make the 500 sandwiches ordered for that day.Station one has four individuals cutting sandwich buns,station two has four individuals placing the meats on the rolls,station three,etc.The individual who devised the sandwich-making production plan is operating under a A)job specialization approach.
B)job rotation approach.
C)job enlargement approach.
D)job enrichment approach.
Q2) Chinese employees are more motivated than American employees when the goals set for them are very difficult.
A)True
B)False
Q3) __________ ________ ___________ describes the degree to which a person has higher-order needs such as esteem and self-actualization.
Q4) Name three common biases in performance appraisals.
Q5) Write a SMART goal.
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Chapter 7: Managing Stress and Emotions
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) _____,______,and ______ are examples of negative emotions.
Q2) Genuine acting is
A)pretending to experience emotions not really felt.
B)exhibiting physical signs that reflect emotions not felt.
C)displaying emotions in alignment with your emotions.
D)a mismatch of emotions.
Q3) Which of the following statements about stressors is INCORRECT?
A)An American Psychological Association survey suggests that money,work,and housing are at the top of stressful issues.
B)No matter how they are categorized,stressors are always bad for individuals.
C)Stressors cause stress by elevating adrenaline levels and forcing a response.
D)Stress is a cumulative process.
Q4) Research on stress in the workplace indicates all of the following EXCEPT
A)stress is related to higher turnover.
B)stress is related to decreased job performance.
C)stress is related to lower job commitment.
D)stress is related to higher organizational citizenship behaviors.
Q5) Name two life stressors and give examples of each.
Q6) Name two organizational approaches to managing stress.
Q7) Describe Affective Events Theory.
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Chapter 8: Communication
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) The personal filtering of what we see and hear so as to suit our own needs is
A)filtering.
B)semantics.
C)selective perception.
D)information overload.
Q2) Communication fulfills three main functions within an organization including _____________,_________________,and ______________.
Q3) Which of the following is not an example of external communications?
A)ads
B)press release
C)attitude surveys
D)web page
Q4) The communication process is very complex,and thus presents almost insurmountable challenges to understanding and controlling it.
A)True
B)False
Q5) Give two examples of biased language and indicate why they would be considered biased.
Q6) Briefly discuss the elements in the communication process.
Page 10
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Chapter 9: Managing Groups and Teams
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Which of the following statements regarding team size and diversity is correct?
A)The more diverse the team,the more likely the team is to engage in groupthink.
B)The rule of thumb for team size is between 10 and 20 members.
C)Teams that believe in the value of diversity perform better than those which do not.
D)Teams whose members have complementary skills are less successful than those with specialized skills.
Q2) The key properties of a true team are collaborative action,sacrifice for the common good,and compensation based upon individual outcomes.
A)True
B)False
Q3) __________ teams are those where members are not located in the same physical place.
Q4) As a rule of thumb,a good size for a team is between two and twenty members. A)True
B)False
Q5) Many groups get stuck in the _____________ phase.
Q6) A _________ ____________ is a temporary team that is created to address a specific problem or issue until it is resolved.
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Chapter 10: Conflict and Negotiations
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Mediation,arbitration and other ways of resolving conflicts with the help of a specially trained third party without need for a formal trial or hearing is called _____________
Q2) Conflict management and negotiation tactics are art,not skills,and are very difficult to learn.
A)True
B)False
Q3) Which of the following statements regarding the closure phase of negotiations is INCORRECT?
A)Closure is the phase of the negotiation process where you either have come to an agreement or walk away from an unacceptable offer.
B)Rejection of an offer during closure can be an opportunity to learn.
C)It is not always clear why an agreement has not been reached during negotiation.
D)If the best offer in a negotiation has been rejected,there is nothing left to do.
Q4) Conflict in an organization is always bad.
A)True B)False
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Chapter 11: Making Decisions
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) The creative decision-making process
A)describes a series of steps that decision makers should consider if their goal is to maximize their outcome and make the best choice.
B)recognizes the limitations of decision making processes by having individuals knowingly limit their options to a manageable set and choose the best alternative without conducting an exhaustive search of alternatives.
C)refers to arriving at decisions without conscious reasoning,arguing that experts make decisions by scanning the environment for cues to recognize patterns.
D)refers to arriving at decisions after first gathering information about the problem and then setting the problem consciously aside until an insightful solution to the problem arises.
Q2) _________ _________ is making choices among alternative courses of action including inaction.
Q3) A decision-making trap where people overestimate their ability to predict future events is called _______________.__________.
Q4) What are the three factors that are used to evaluate the level of creativity in the decision-making process?
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Chapter 12: Leading People Within Organizations
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) What leadership theory or characteristics are most applicable to other countries?
Q2) Leaders who ensure their employees take part in decision making have a(n)_________________ leadership style.
A)achievement-oriented
B)supportive
C)directive
D)participative
Q3) In which scenario would directive leadership be most effective?
A)when employees have low role ambiguity
B)when employees have high abilities
C)when employees have an internal locus of control
D)when employees have an external locus of control
Q4) Being organized,systematic,punctual,achievement-oriented and dependable are characteristics of the personality trait
A)openness.
B)agreeableness.
C)extraversion.
D)conscientiousness.
Q5) When a leader puts his employees first,he is exhibiting ___________ _____
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Chapter 13: Power and Politics
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) All of the following are organizational antecedents of political behavior EXCEPT
A)expectations of success.
B)role ambiguity.
C)resource scarcity.
D)democratic decision making.
Q2) Oprah Winfrey has tremendous charisma and is adored by many fans.Oprah has ____________ power.
Q3) How can you use impression management in an interviewing situation?
Q4) The more democratic the decision making is in a firm,the more the firm will be perceived as political.
A)True
B)False
Q5) The CEO of an organization has legitimate power because of his or her role.
A)True
B)False
Q6) Referent power is more effective than formal power bases and is positively related to employees' satisfaction with supervision.
A)True
B)False
Page 15
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Chapter 14: Organizational Structure and Change
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) What impact does organizational structure have on ethics?
Q2) Functional structures are most effective for companies with large product lines.
A)True
B)False
Q3) Centralized organizations
A)tend to have faster,more efficient decision making.
B)attract more job candidates.
C)put less pressure on higher level managers.
D)can lead to large cost savings in purchasing operations.
Q4) What is a matrix organization?
Q5) What are two key steps in refreezing for change?
Q6) Employees with a positive self-concept are better at coping with change.
A)True
B)False
Q7) Ensuring that change becomes permanent and the new procedures become the norm is what stage of Lewin's model of planned change?
A)refreeze
B)unfreeze
C)assess
D)change
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Chapter 15: Organizational Culture
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) While a firm's physical layout impacts motivation and job satisfaction,it does little to convey company culture.
A)True
B)False
Q2) The firm pays above average wages to its employees.Each employee is given at least two weeks of vacation and any time family matters arise and time is needed,flexible arrangements are made to facilitate the employee.Each Thanksgiving,a turkey is provided to each employee,$15 gift certificates are given for the Christmas holiday,and during the summer,the firm pays for each employee and one other individual to attend an expense-paid day at the local amusement park.This firm seems to be a(n)_________ company.
A)outcome-oriented
B)service-oriented
C)people-oriented
D)team-oriented
Q3) What is the new employee's role in onboarding?
Q4) Individuals high in agreeableness would likely seek out firms with aggressive cultures.
A)True
B)False
Page 17
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