Change Management Review Questions
Course Introduction
Change Management is a course that explores the theories, models, and practical approaches essential for leading and managing organizational change. Students examine the dynamics of change, including drivers and barriers, and the roles of leadership, communication, and culture in successful transformation efforts. The course delves into strategies for managing resistance, fostering employee engagement, and sustaining change, utilizing real-world case studies and interactive exercises. By the end of the course, students are equipped with critical skills to plan, implement, and evaluate change initiatives across diverse organizational contexts.
Recommended Textbook
Organizational Behavior Managing People and Organizations 11th Edition by Ricky
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18 Chapters
2257 Verified Questions
2257 Flashcards
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Page 2
W. Griffin
Chapter 1: An Overview of Organizational Behavior
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129 Verified Questions
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Sample Questions
Q1) A manager in the role of negotiator would primarily
A)deal with others outside the organization.
B)resolve disputes between various parties.
C)settle labor contracts.
D)serve as a representative of the organization.
E)seek information for strategic decisions.
Answer: C
Q2) Cohesiveness can be measured at the individual and organizational levels.
A)True
B)False
Answer: False
Q3) _________ skills allow managers to better understand cause-and-effect relationships and to recognize the optimal solution to problems.
Answer: Diagnostic
Q4) The ________ role includes sending out memos to make employees aware of new procedures.
Answer: disseminator
Q5) Discuss the four basic managerial functions and how they related to organizational behavior.
Answer: Answers will vary.
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Chapter 2: The Changing Environment of Organizations
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123 Flashcards
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Sample Questions
Q1) Board independence is an issue when a board of directors includes members from related or partner firms.
A)True
B)False
Answer: True
Q2) ______ is characterized by tight social frameworks in which people tend to base their identities on the group or organization to which they belong.
A)Collectivism
B)Individualism
C)Power distance
D)Uncertainty avoidance
E)Masculinity
Answer: A
Q3) Rather than attempt to manage its own paid parking lot, Vestco, a financial planning services organization, decided to _________ this operation to a parking lot management group.
Answer: outsource
Q4) Orientation to authority is another name for the cultural value ___________. Answer: power distance
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Chapter 3: Foundations of Individual Behavior
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Sample Questions
Q1) Richard has a(n) ________ locus of control because he believes that luck has led to his personal success.
Answer: external
Q2) Because Alexander follows the orders of his supervisor without question, he probably has a high level of ________.
Answer: authoritarianism
Q3) The big five personality traits are a set of fundamental traits that help individuals in personal interactions, however, they are not relevant to organizations and work settings. A)True
B)False
Answer: False
Q4) __________ is the degree to which a person believes that he or she can perform a specific task effectively.
Answer: Self-efficacy
Q5) __________ describes behavior directed at gaining power and controlling the behavior of others.
Answer: Machiavellianism
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Chapter 4: Motivation in Organizations
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Sample Questions
Q1) Positive reinforcement increases the frequency of behavior by providing a reward or desirable consequence that follows that behavior.
A)True
B)False
Q2) According to the equity theory, inputs include all of the following EXCEPT A)education.
B)experience.
C)effort.
D)loyalty.
E)money.
Q3) Fixed-interval reinforcement provides reinforcement on a fixed time schedule. A)True
B)False
Q4) Herzberg's dual-structure theory was a response to the prevailing thinking that A)job loyalty ranged from loyalty to disloyalty.
B)job satisfaction ranged from satisfaction to dissatisfaction.
C)job motivation ranged from motivation to demotivation.
D)job ability ranged from ability to disability.
E)job motivation ranged from progression to regression.
Q5) Reinforcing behavior every time it occurs is called ________ reinforcement.
Page 6
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Chapter 5: Motivating Employee Performance Through Work
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Sample Questions
Q1) Discuss the advantages and disadvantages of job specialization. Give examples of each. Does job specialization provide organizations a net benefit, or a net loss? Explain.
Q2) The problems with telecommuting include all of the following EXCEPT:
A)a feeling of isolation.
B)lack of self-control.
C)workplace safety.
D)have to be at work during core time.
E)coordination difficulties in scheduling meetings.
Q3) When a construction worker decides to work additional hours on a typical workday so that he can have a three-day weekend, he is likely taking advantage of a ____ program.
A)shortened workweek
B)telecommuting
C)flextime
D)compressed workweek
E)job sharing?Removed periods at the end of each choice Removed periods at the end of each choice
Q4) Discuss how managers can use motivation theories and job design to increase employees' motivation and performance.
Page 7
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Chapter 6: Motivating Employee Performance Through Rewards
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Sample Questions
Q1) Two of the most important issues regarding how to conduct a performance appraisal are
A)whether the appraiser takes a judgmental or developmental orientation and whether pay is linked to performance.
B)where the appraisal takes place and who is present at the time.
C)who does the appraisal and the frequency of the appraisal.
D)how long the appraisal lasts and how often it occurs.
E)whether the appraisal uses past or current information and whether one or many raters are used.
Q2) An American citizen who is an employee of a U.S. company, but who works in a different country is called a(n) __________.
Q3) An organization provides, in exchange for employee contributions, rewards such as pay and insurance benefits. These kinds of rewards are combined to create
A)compensation packages.
B)intangible compensation.
C)symbolic rewards.
D)system rewards.
E)resource exchanges.
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Chapter 7: Managing Stress and the Work-Life Balance
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125 Verified Questions
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Sample Questions
Q1) A group of family members or friends whom a person can use to combat stress is called a(n) ________.
Q2) Role conflict and role ambiguity can be reduced by which individual strategy for stress management?
A)Job enrichment
B)Time management
C)Participation
D)Support groups
E)Learning to say no
Q3) ________ is a general feeling of exhaustion that develops when a person simultaneously experiences too much pressure and has too few sources of satisfaction.
Q4) People with hardy personalities are more likely to suffer illness under high levels of stress because they accept too much responsibility at work.
A)True
B)False
Q5) _______ occurs when the messages and cues constituting a role are clear but contradictory or mutually exclusive.
Q6) ________ management techniques include making a list every morning.
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Chapter 8: Decision Making and Problem Solving
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Sample Questions
Q1) Decisions that recur infrequently and have no decision rules are _____ decisions.
A)certain
B)risk
C)programmed
D)nonprogrammed
E)uncertain
Q2) Programmed decisions usually require the decision maker to utilize different decision rules.
A)True
B)False
Q3) Under the condition of ______, the decision maker lacks enough information to estimate the probability of outcomes.
A)certainty
B)estimation
C)risk
D)uncertainty
E)rationalization
Q4) _______ decisions are well structured, are recurring, and are made according to decision rules.
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Chapter 9: Foundations of Interpersonal and Group Behavior
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Sample Questions
Q1) Which of the following is a TRUE statement regarding the stages of group development?
A)A group that fully evolves through the four stages of development usually is productive.
B)As a group progresses through the stages of development it grows in size.
C)The sequence of group development stages is set by the organization.
D)Groups rarely go through more than one stage of development.
E)Groups make choices about which stage of development to complete first.
Q2) The concept of ____ is essential to the definition of groups presented in your text.
A)interaction
B)coordination
C)cohesion
D)member personality
E)proximity
Q3) A(n) _________ group is created to solve a particular problem and is relatively temporary.
Q4) A(n) _________ group is likely to be more productive in situations where the group task is simple.
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Q5) Describe, discuss, and give examples of the various stages of group development.
Chapter 10: Using Teams in Organizations
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Sample Questions
Q1) Implementing teams in organizations is not easy; it takes a lot of hard work, time, training, and patience.
A)True
B)False
Q2) How does an organization prepare to implement teams?
Q3) Describe the costs associated with moving to a team-based organization.
Q4) Which of these are small groups of employees from the same work area who meet regularly to discuss and recommend solutions to workplace problems?
A)Quality circle
B)Product development team
C)Management team
D)Skills team
E)Work team
Q5) Discuss the roles of the steering committee and design teams in changing from a hierarchical organization to a team-based organization.
Q6) Teams can reduce the degree of stress that employees experience on the job.
A)True
B)False
Q7) _______ are teams that make recommendations.
Page 12
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Chapter 11: Communication in Organizations
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Sample Questions
Q1) The receiver responds with _______ to the original source in order to verify receipt and understanding of the message.
Q2) What is the most expressive component of the face?
A)The eyes
B)The eyebrows
C)The nose
D)The ears
E)The forehead
Q3) The isolate links the organization to the external environment and may also be an opinion leader in the group.
A)True
B)False
Q4) Which of these is a specialized or technical language of a trade, field, or profession?
A)Semantics
B)Jargon
C)Verification
D)Grapevine
E)Communication fidelity
Q5) In the ______ network, all individuals communicate with all others.
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Chapter 12: Traditional Models for Understanding Leadership
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Sample Questions
Q1) Compare and contrast management and leadership. Which is most important for today's organizations? Why?
Q2) According to path-goal theory, a(n) ______ leader consults with subordinates about issues and takes their suggestions into account before making a decision.
Q3) According to the Leadership Grid, who would be the most effective leader?
A)The manager who always takes time to chat with employees
B)The manager who rarely takes time to get to know employees
C)The manager who is always trying to improve worker production
D)The manager who always chats with employees and constantly strives to improve worker production
E)The Leadership Grid does not identify a most effective style
Q4) The Vroom-Yetton-Jago model of leadership is based on a(n) _______ tree.
Q5) Unlike LPC theory, path-goal theory assumes that A)leaders can change their behaviors.
B)task motivation is the primary determinant of a leader's style.
C)decisions as to appropriate leader style should be made at the top of the organization.
D)the primary goal of leadership is employee satisfaction. E)leaders operate best in one type of situation.
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Chapter 13: Contemporary Views of Leadership in Organizations
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Sample Questions
Q1) Most people have long assumed that ______ are ethical people.
Q2) Discuss the new role of leaders as coaches. How does this role differ from traditional leadership?
Q3) Describe the leader-member exchange model. How does the model help managers be more effective?
Q4) The out-group of subordinates, according to the leader-member exchange model (LMX) of leadership, receives special privileges.
A)True
B)False
Q5) Strategic leadership includes all of the following EXCEPT:
A)to lead change.
B)understand the organization.
C)understand the organization's environment.
D)maintain a superior alignment of the organization and the environment.
E)maintain ethical leadership.
Q6) _______ leaders recognize the need for change and create a vision to guide that change.
Page 15
Q7) The _______ we make about a person's behaviors subsequently affect both our own behavior and the actual capacity of the person to behave like a leader.
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Chapter 14: Power, Politics, and Organizational Justice
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Sample Questions
Q1) Who will usually have the greatest potential influence on the actions of subordinates?
A)A leader with position power
B)An informal leader
C)A leader with personal power
D)A formal leader
E)A leader with both personal and position power
Q2) Describe, discuss, and give examples of the three ways to manage political behavior.
Q3) _______ power is in many ways the most difficult form of power to exercise.
Q4) Regardless of the leader's traits or behaviors, leadership only matters if ____ actually occurs.
A)sacrifice
B)authority
C)influence
D)impression management
E)politics
Q5) What is impression management? Discuss its implications for managers.
Q6) Political behavior can be limited if the manager can reduce _______.
Q7) _______ is about all one should expect from using coercive power.
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Chapter 15: Conflict and Negotiation in Organizations
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Sample Questions
Q1) Research finds that either too much or too little conflict has no impact on performance.
A)True
B)False
Q2) Describe, discuss, and give examples of the factors that cause conflicts between individuals and groups.
Q3) The ______ approach does not treat negotiation as a game in which there are winners and losers.
Q4) According to research, an ideal managerial situation for supervisors and organizational performance is to have a complete lack of conflict in an organization.
A)True
B)False
Q5) The degree to which two party's goals can be achieved simultaneously is called goal
A)interdependence.
B)reciprocity.
C)accommodation.
D)avoidance.
E)compatibility.
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Chapter 17: Organization Design
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Sample Questions
Q1) According to Henry Mintzberg, the ways in which tasks are coordinated include all of the following EXCEPT:
A)by mutual adjustment.
B)by direct supervision.
C)by standardization of worker skills.
D)by developing a simple organizational structure.
E)by work processes.
Q2) Organizational technology consists of mechanical and intellectual processes that are used to create outputs.
A)True
B)False
Q3) A(n) _______ approach suggests that there are several ways to achieve an outcome and that the best way to do it depends on one of several factors.
Q4) The benefits of a matrix organization include all of the following EXCEPT:
A)it is flexible.
B)it can provide coordinated responses to pressures.
C)power struggles may occur.
D)it improves project coordination.
E)it improves communication.
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Chapter 18: Organization Culture
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Sample Questions
Q1) In the early ____, organization culture became a central concern in the study of organizational behavior.
A)1970s
B)1990s
C)1960s
D)1980s
E)2000s
Q2) The _______ contributions to organization culture have emphasized the creation and manipulation of symbols.
Q3) _______ are the basic beliefs about an organization's environment that shape its strategy.
Q4) No single widely accepted ______ of organization culture exists.
Q5) The values that make up organization culture are often
A)ignored by employees.
B)popularized in the company.
C)taken for granted.
D)used a strategic planning tool.
E)celebrated on a monthly basis.
Q6) Managing the organization culture requires attention to _______.
Q7) _______ is the process through which individuals become social beings.
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Chapter 19: Organization Change and Development
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Sample Questions
Q1) Employees who contribute to the change in any way need to be rewarded.
A)True
B)False
Q2) Which of the following is NOT true of the use of data collected through the survey feedback process?
A)Results should only be reviewed by top management.
B)Results are returned to all levels of the organization.
C)Results are used for solving problems.
D)Results are used to identify problems.
E)Results are aggregated by group or department.
Q3) Most quality of work life efforts espouse a goal of A)humanizing the workplace.
B)reduced interpersonal conflict.
C)strengthened competitive advantage.
D)increasing the quality of the work performed.
E)decreasing expenses and waste on the job.
Q4) Advances in information processing and communication have paralleled each other.
A)True
B)False
Page 20
Q5) Team building is one of the popular types of _____-oriented change technique.
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