Change Management Review
Questions
Course Introduction
Change Management explores the theories, tools, and techniques used to effectively navigate and implement organizational change. This course examines the psychological, structural, and cultural factors that influence change processes, and equips students with the skills necessary to manage resistance, build stakeholder engagement, and lead successful transitions. Through case studies, group discussions, and practical exercises, students learn strategies for diagnosing organizational needs, designing change initiatives, and measuring the impact of change efforts in a variety of business contexts.
Recommended Textbook
Organizational Behavior Improving Performance and Commitment in the Workplace 6th Edition
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16 Chapters
1931 Verified Questions
1931 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior?
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/3903
Sample Questions
Q1) According to the Rule of One-Eight, which of the following scenarios is the most common?
A) The CEO of Starbridge, Inc., read books about how putting people first build profits, but did not believe them.
B) The CEO of Energize, Inc., implemented comprehensive changes to put employees first, but ended this plan prematurely.
C) The CEO of LongRun, Inc., increased the benefits of employees, which was one of many suggested changes to put people first.
D) The CEO of ShoreIsland, Inc., made long-lasting changes that put employees first and, as a result, the company's profits soared.
E) The CEO of UpGrade, Inc., gave employees more responsibility over their work, but stopped this approach after only two months.
Answer: A
Q2) The integrative model of OB was designed with the Rule of One-Eighth in mind. A)True
B)False
Answer: True
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Chapter 2: Job Performance
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) ________ occurs when an employee is assaulted or endangered in such a way that physical and psychological injuries may occur
A) Aggression
B) Sabotage
C) Incivility
D) Abuse
E) Bullying
Answer: D
Q2) The behaviorally anchored ratings scales (BARS) approach uses "________," which are short descriptions of effective and ineffective behaviors, to create a measure that can be used to evaluate employee performance.
A) critical feedback
B) workplace feedback
C) critical incidents
D) workplace incidents
E) critical descriptives
Answer: C
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Page 4
Chapter 3: Organizational Commitment
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) The ________ model suggests that employees with fewer bonds will be most likely to quit the organization.
A) social influence
B) social impact
C) erosion
D) decay
E) continuity
Answer: C
Q2) The most serious form of physical withdrawal is
A) absenteeism.
B) tardiness.
C) long breaks.
D) quitting.
E) missing meetings.
Answer: D
Q3) An effective way for organizations to foster affective commitment is through improving salary and benefits packages.
A)True
B)False
Answer: False
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Chapter 4: Job Satisfaction
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Research shows that job satisfaction has ________ correlation with normative commitment.
A) moderate weak
B) moderate
C) strong positive
D) weak positive
E) weak negative
Q2) According to the value-percept theory, for an employee to have high supervision satisfaction, which of the following is critical?
A) supervisor's style of dress
B) supervisor's level of education
C) supervisor's being an extrovert
D) supervisor's values and beliefs
E) supervisor's salary
Q3) Moods can be categorized by
A) feelings and schemas.
B) classical conditioning and operant conditioning.
C) cognition and affect.
D) pleasantness and activation.
E) emotions and cognition.
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Chapter 5: Stress
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Supportive practices are one way of helping employees cope with stressful demands.
A)True
B)False
Q2) Alisha and Carolina work at the Flash-Frozen Vegetables factory. The company is short-staffed, and the employees are finding it difficult to meet the daily production requirements. Both Alisha and Carolina are facing time pressures in their respective departments. Alisha decides to work longer hours to meet the deadline, whereas Carolina tries to distance herself from her problems at work by thinking about the positive things in her life. Which of these coping strategies is Alisha utilizing?
A) emotion-focused behavior coping
B) problem-focused behavior coping
C) emotion-focused cognitive coping
D) problem-focused cognitive coping
E) primary cognitive coping
Q3) The first step in managing stress is to assess colleagues in the workplace.
A)True
B)False
Q4) What is a stress audit? Explain how to reduce stressors and strains.
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Chapter 6: Motivation
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Hannah has been asked to give the opening speech at her global company's annual sales convention. She has successfully given speeches in the past, and her friends have all told her she would be great. These have resulted in a high sense of self-efficacy, and she accepts the assignment.
A)True
B)False
Q2) The "R" in the S.M.A.R.T. goals acronym stands for A) robust.
B) resolved.
C) requirements.
D) results-based.
E) realist.
Q3) Extrinsic theory acknowledges that motivation depends not only on a person's beliefs and circumstances, but also on what happens to other people.
A)True
B)False
Q4) Valence can be positive, negative, or zero.
A)True
B)False
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Chapter 7: Trust, Justice, and Ethics
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Trust in authorities like the management in a firm depends on which two factors?
A) justice and perception of power
B) competence and legitimacy
C) ethics and responsibility
D) commitment and ethics
E) justice and ethics
Q2) What is moral intensity? Briefly explain the factors that drive moral intensity.
Q3) Tara and her friend Jeremy work for Bonnano's Grill, a busy restaurant. Tara recently found out that Jeremy has been underreporting his cash sales, reducing the amount he has to tip out the hosts and server assistants. Jeremy would lose his job if the management found out. Using this example, briefly explain the relationships among trust, justice, and ethics.
Q4) At the postconventional stage of moral development, right versus wrong is established on the basis of
A) consequences of various actions for the individual.
B) expectations of one's family and one's society.
C) stereotypes about what is considered right.
D) laws, rules, and orders that govern society.
E) a set of defined, established moral principles.
Q5) How do employees evaluate the fairness of an authority's decision making?
Page 9
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Chapter 8: Learning and Decision Making
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115 Flashcards
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Sample Questions
Q1) ________ is the process of generating and choosing from a set of alternatives to solve a problem.
A) Decision making
B) Knowledge transfer
C) Selective perception
D) Escalation of commitment
E) Continuous reinforcement
Q2) Define the term heuristics, discuss the relationship between heuristics and biases, and explain at least two of the associated biases with examples. Why do people fall prey to these biases, and what is faulty about them?
Q3) New, complex, and unrecognized situations call for ________ decisions.
A) rational
B) intuitive
C) nonintuitive
D) programmed
E) nonprogrammed
Q4) Compare and contrast the five schedules of reinforcement. Provide an example of each.
Q5) Discuss the relationships among learning, experience, and decision making.
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Chapter 9: Personality and Cultural Values
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116 Verified Questions
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Sample Questions
Q1) Minnie and Wendy both applied for the associate director position in their campus research administration office. They both have similar experience, but Minnie got the job. Minnie has an internal locus of control, and Wendy has an external locus of control. Define locus of control. Differentiate between the beliefs of external and internal locus of control, and explain how locus of control might influence how Minnie and Wendy view Minnie's hiring.
Q2) Artistic people tend to enjoy abstract, analytical, theory-oriented tasks.
A)True
B)False
Q3) ________ striving reflects a strong desire to obtain power and influence within a social structure as a means of expressing personality.
A) Accomplishment
B) Status
C) Fellowship
D) Attainment
E) Communion
Q4) Describe the purpose of project GLOBE. How does this project contribute toward cultural studies in organizations?
Q5) Describe the personality types from Holland's RIASEC model.
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Chapter 10: Ability
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Which of the following scenarios demonstrates general cognitive ability?
A) Sharon has the ability to sense when other people are beginning to become frustrated before they realize it.
B) Alice scored well above average on the verbal, quantitative, and reasoning segments of a test.
C) Jen scores poorly on a test because her parents yelled at her the previous night.
D) Rylee does great in math, but she has difficulty reading and writing.
E) Emmi excels at playing four completely different sports.
Q2) The ability to maintain the balance of the body in unstable contexts or while changing directions refers to A) homeostasis.
B) gross body equilibrium.
C) extent flexibility.
D) gross body coordination.
E) dynamic flexibility.
Q3) What is quantitative ability? Describe its component abilities.
Q4) Differentiate among the three types of strength. Explain what types of jobs may require these strengths.
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12
Chapter 11: Teams: Characteristics and Diversity
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Elizabeth is on the same team as Reece, but she never interacts with him because she knows they are on opposite sides of the political ideological spectrum. As a result, their team generates few ideas to help the company. This is an example of
A) deep-level diversity.
B) the role of devil's advocate
C) comprehensive interdependence.
D) the similarity-attraction approach to diversity.
E) the value in diversity problem-solving approach.
Q2) A musical group and a surgical team are examples of ________ teams.
A) parallel
B) project
C) management
D) action
E) work
Q3) Team viability refers to the likelihood that the team can work together effectively into the future.
A)True
B)False
Q4) Identify and briefly describe the five aspects of team composition.
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Chapter 12: Teams: Processes and Communication
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) ________ activities refer to things team members do to obtain information about technology, competitors, or the broader marketplace.
A) Social loafing
B) Task coordinator
C) Action learning
D) Scout
E) Ambassador
Q2) Which of the following are teamwork processes?
A) nominal technique, social loafing, and staff validity
B) decision informity, staff validity, and hierarchical sensitivity
C) transactive memory, transformative memory, and social loafing
D) ambassador, task coordinator, and scout
E) transition, action, and interpersonal
Q3) Transition processes are relevant before the team actually begins to conduct the core aspects of its work; they have no role between periods of work activity.
A)True
B)False
Q4) How are taskwork processes different from teamwork processes?
Q5) Describe the effects of teamwork processes on team performance and commitment.
14
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Chapter 13: Leadership: Power and Negotiation
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) By virtue of being vice president in charge of operations at Standard Plastics, Inc., Tom has ________ power.
A) collaborative
B) substitutable
C) diplomatic
D) legitimate
E) referent
Q2) In distributive bargaining, when one person gains, the other person loses. This is also known as a ________ condition.
A) competing
B) negotiated
C) substitute
D) zero-sum
E) win-win
Q3) The first-and arguably most important-step of the negotiation process is A) adjourning.
B) bargaining.
C) preparation.
D) setting goals.
E) exchanging information.
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Chapter 14: Leadership: Styles and Behaviors
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) In the life cycle theory of leadership, the optimal combination of leader behavior in the R2 stage is
A) delegating.
B) telling.
C) selling.
D) participating.
E) negotiating.
Q2) With a consultative style of decision making, leaders do not make the ultimate decision.
A)True
B)False
Q3) With a delegative style, a leader plays no role in the deliberations unless asked.
A)True
B)False
Q4) Employees with transformational leaders tend to have higher levels of task performance.
A)True
B)False
Q5) Describe the leader-member exchange theory. Explain the two types of dyads.
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Chapter 15: Organizational Structure
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117 Verified Questions
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Sample Questions
Q1) At Buddy's Bird Barn, every employee has to consult Buddy before completing any sale, and only Buddy can make decisions about purchasing and advertising. These rules represent ________ at Buddy's Bird Barn.
A) specialization
B) centralization
C) formalization
D) span of control
E) chain of command
Q2) A plastic injection molding company, Flexiplast, has diversified to the point that the products it sells are very different and managing them has become overwhelming. Which of the following structures would help Flexiplast manage this situation?
A) simple
B) product
C) functional
D) geographic
E) client-based
Q3) Define organizational structure. What is an organizational chart, and how does it affect an organization?
Q4) Differentiate between mechanistic and organic structures.
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Chapter 16: Organizational Culture
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Marie is the department manager at Verve, Inc. Marie has created the workplace for her department in a totally open forum. There are no walls or cubicles, and everyone-including Marie-is in one open room. The workspace of Marie's department with no walls or cubicles represents the observable artifact known as a symbol.
A)True
B)False
Q2) Describe each of the four types of work cultures in terms of solidarity and sociability.
Q3) Nike's "swoosh" is an example of a A) language.
B) belief.
C) value.
D) ritual.
E) symbol.
Q4) Strong cultures are always good cultures as they guide their employees toward the most successful organizational outcomes.
A)True
B)False
Q5) Identify and describe the six major types of observable artifacts.
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