Change Management Exam Materials
Course Introduction
Change Management explores the theories, principles, and practices essential for successfully guiding organizations through periods of transformation. The course examines the dynamics of organizational change, the roles of leadership and communication, resistance to change, and strategies for engaging stakeholders. Through case studies, contemporary frameworks, and experiential activities, students develop skills to analyze change scenarios, design implementation plans, and evaluate the effectiveness of change initiatives in diverse organizational contexts.
Recommended Textbook
Organizational Behaviour 4th Canadian Edition by Angelo Kinicki (1)
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14 Chapters
576 Verified Questions
576 Flashcards
Source URL: https://quizplus.com/study-set/3058 Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/60720
Sample Questions
Q1) The glass ceiling represents an invisible barrier that blocks certain workers from advancing to top management.
A)True
B)False
Answer: True
Q2) The approach using management tools and techniques in a situationally appropriate manner is referred to as
A)one-best way approach
B)contingency approach
C)total quality management approach
D)Deming approach
E)E-business approach
Answer: B
Q3) The term used to refer to running the entire business via the Internet is
A)E-commerce
B)B2B commerce
C)E-business
D)Social networking
E)Web trading
Answer: C
Page 3
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Chapter 2: Individual Behavior, Personality, and Values
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/60714
Sample Questions
Q1) What is fundamental attribution bias?
A)The tendency to emphasize personal characteristics
B)The tendency to emphasize situational characteristics
C)The tendency to ignore failures
D)The tendency to take personal responsibility for successes
E)The tendency to consider events immediately before any observed behaviours
Answer: A
Q2) Explain how the six managerial activities are affected by perception.Include in your answer what the six activities are, and how managers can reduce the effect of perception on each activity.
Answer: (1) list the six activities of (a) hiring, (b) performance appraisal, (c) leadership, (d) communication and interpersonal influence, (e) workplace aggression, and (f) physical and psychological well-being.(2) Students answers will vary as to how perception can be reduced for each managerial activity.
Q3) The belief that accountants are good at mathematics is a stereotype.
A)True
B)False
Answer: True
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4
Chapter 3: Perceiving Ourselves and Others in Organizations
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) According to field research, there is a positive relationship between high self-monitoring and
A)career success
B)job performance
C)positive behaviour
D)negative behaviour
E)job design
Answer: A
Q2) Internal locus of control attributes outcomes to others, while external locus of control attributes outcomes to one self.
A)True
B)False
Answer: False
Q3) Which of the following is a negative emotion?
A)self-monitoring
B)pride
C)relief
D)joy
E)envy
Answer: E
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Chapter 4: Workplace Emotions, Attitudes, and Stress
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) Enduring beliefs that give our lives meaning are known as:
A)value system
B)personal values
C)terminal values
D)instrumental values
E)attitude
Q2) Person-culture fit reflects the similarity between an individual's personal values and the cultural value system of an organization.
A)True
B)False
Q3) Why is the concept of job satisfaction and organizational commitment important to organizations?
Q4) The enduring organization of one's beliefs about preferred ways of behaving and desired end-states is called a value system.
A)True
B)False
Q5) There is a negative relationship between job involvement and performance. A)True
B)False
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Chapter 5: Employee Motivation
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/60711
Sample Questions
Q1) According to Herzberg's two-factor theory, recognition, stimulating work, responsibility, and advancement are all considered to be components of hygiene factors.
A)True
B)False
Q2) The following are all prerequisites for linking performance and reward except:
A)Managers need to develop and communicate performance standards to employees
B)Managers need to implement the same rewards for all employees
C)Managers need valid and accurate performance ratings with which to compare employees
D)Managers need to determine the relative mix of individual versus team contributions to performance then reward accordingly
E)Managers should use the performance ratings to differentially allocate rewards among employees
Q3) Which of the following is not a managerial implication of Expectancy Theory?
A)Reward people for desired performance, and do not keep pay decisions secret
B)Determine the outcomes employees value
C)Identify good performance so appropriate behaviours can be rewarded
D)Make sure employees achieve targeted performance levels
E)Link desired outcomes to targeted levels of performance
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Chapter 6: Decision Making and Creativity
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Self-management is one of the six guidelines for building and maintaining trust.
A)True
B)False
Q2) _______________ or, stage ____________ is a time of testing, according to the five-stage theory of group development.
A)Forming; 1
B)Norming; 3
C)Storming; 2
D)Performing; 4
E)Adjourning; 5
Q3) A group becomes a team when all the following criteria are met EXCEPT?
A)Leadership
B)Accountability
C)Individuality
D)Problem-solving
E)Effectiveness
Q4) The task roles of initiator and energizer are goal-directed roles.
A)True
B)False
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Chapter 7: Team Dynamics
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/60709
Sample Questions
Q1) Barriers in any of the process elements can
A)reduce the ability to listen with understanding
B)impact our ability to communicate with information technology
C)increase stereotypes and prejudice
D)distort the transfer of meaning
E)be reduced by tearing down inhibiting walls
Q2) The quality of interpersonal communication is vital in an organization and is more effective when a non-assertive style is used.
A)True
B)False
Q3) Max has been working for Alton Business for several months.His supervisor finds that he has difficulty communicating, does not share important information with him, does not retain the information, is very judgmental, and stands with his arms folded most of the time when listening.What are some of the personal barriers that are hindering Max's effective communication?
Q4) Blogs emails and social networking sites are all tools used in the workplace and in personal life.What are some of the issues for an organization, in respect to managing these communication channels.
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Page 9
Chapter 8: Communicating in Teams and Organizations
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) Workplace etiquette training can assist in decreasing office civility.
A)True
B)False
Q2) Which of the five conflict handling styles is used as the 'smoothing' style, which involves playing down differences while emphasizing commonalities?
A)integrating
B)problem solving
C)accommodating
D)dominating
E)obliging
Q3) Which of the following are actions for minimizing intergroup conflicts?
A)avoid or neutralize negative gossip
B)work to eliminate specific negative interactions between groups
C)encourage personal friendships and good working conditions
D)conduct team building
E)all responses are correct
Q4) Conflict is an unavoidable aspect of modern life.
A)True
B)False
Q5) There are six techniques for ADR resolution.List and explain the six techniques.
Page 10
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Chapter 9: Power and Influence in the Workplace
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/60707
Sample Questions
Q1) Influence technique(s) is/are
A)rational persuasion
B)inspirational appeals
C)consultation
D)ingratiation
E)all of the responses are correct
Q2) Political maneuvering is triggered by uncertainty.Common source(s) of uncertainty is/are
A)weak group competition
B)certainty as the cause of change
C)unclear objectives and vague performance measures
D)high turnover
E)job dissatisfaction
Q3) An individual who is politically sensible will consider politics as necessary.
A)True
B)False
Q4) The network level is the 2<sup>nd</sup> level of political action within an organization.
A)True
B)False
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Chapter 10: Conflict and Negotiation in the Workplace
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53 Verified Questions
53 Flashcards
Source URL: https://quizplus.com/quiz/60719
Sample Questions
Q1) The two groups of contingency variables in Robert House's Path-Goal theory are (1) employee characteristics, and (2) leader characteristics.
A)True
B)False
Q2) Resolving disputes, facilitating communication, and encouraging the sharing of minority opinions belong to which category of leader behaviour found in the revised Path-Goal theory?
A)Achievement-oriented behaviours
B)Interaction facilitation behaviours
C)Group-oriented decision making behaviours
D)Representation and networking behaviours
E)Value-based behaviours
Q3) Fiedler's contingency model is one of the least-known models of leadership. A)True
B)False
Q4) Transformational leadership leads to superior performance when it adds to transactional leadership.
A)True
B)False
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Chapter 11: Leadership in Organizational Settings
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/60718
Sample Questions
Q1) Which of the following is NOT true about the effect of organizational culture on employee attitudes, effectiveness, and performance?
A)organizational culture is significantly correlated with employee behaviour and attitudes
B)employees prefer to work in organizations that value flexibility
C)the similarity between the individual's values and the organization's values is significantly associated with organizational commitment
D)the similarity between the individual's values and the organization's values is not associated with job satisfaction or turnover
E)there is a relationship between organizational culture and service quality and customer satisfaction
Q2) Employees with low job satisfaction and organization commitment are more likely to be found in
A)hierarchical or market based cultures
B)clan culture
C)adhocracy culture and clan cultures
D)market culture
E)hierarchical culture
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Page 13
Chapter 12: Designing Organizational Structures
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) A narrow span of control may mean closer supervision and higher administrative costs.
A)True
B)False
Q2) Organic organizations tend to be successful when the environment is
A)stable
B)certain
C)unstable and uncertain
D)stable and certain
E)unstable and certain
Q3) An organization that considers itself a cognitive (thinking) system and adapts as needed is a(n)
A)contemporary system
B)learning organization
C)virtual system
D)employee system
E)goal oriented system
Q4) The old-style of organization is information rich and skills oriented.
A)True
B)False
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Chapter 13: Organizational Culture
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/60716
Sample Questions
Q1) A model/s that does NOT relate to change is
A)Lewin's change model
B)all of the models relate to change
C)Kotter's eight steps
D)Fiedler's contingency model and Path-Goal Theory
E)a systems model of change and Lewin's change model
Q2) A control strategy to cope with stress involves attempts to avoid or escape the change situation.
A)True
B)False
Q3) Organizational development is process oriented.
A)True
B)False
Q4) External forces for change are all of the following EXCEPT
A)demographic characteristics
B)technological advancements
C)managerial behaviour/decisions
D)social and political pressures
E)customer and market changes
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Chapter 14: Organizational Change
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/60715
Sample Questions
Q1) Language training is considered a difficulty and expensive cross-cultural training experience.
A)True
B)False
Q2) An aspect of a global mind-set is the avoidance of stereotypical thinking.
A)True
B)False
Q3) Research suggests that ethnocentrism is bad for business.
A)True
B)False
Q4) Primary meaning derived from various non-verbal situational cues is a(n) _____________ culture.
A)low-context
B)collective
C)high-context
D)individual
E)organizational
Q5) How does an understanding of organizational behaviour assist an expatriate in being successful in their foreign assignment?
Page 16
Q6) Elaborate on why culture is compared to peeling an onion.
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