Case Management in Human Services
Test Questions
Course Introduction
This course explores the principles and practices of case management within human services settings. Students will gain an understanding of the case management process, including assessment, planning, implementation, monitoring, and advocacy for clients. Emphasis is placed on effective communication, documentation, and collaboration with clients, families, and multidisciplinary teams. The course also addresses ethical and cultural considerations, resource allocation, and strategies for managing complex cases across diverse populations. Through case studies and practical exercises, students will develop the skills necessary to support clients as they navigate various systems of care.
Recommended Textbook
An Introduction to Human Services 7th Edition by Marianne R. Woodside
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9 Chapters
199 Verified Questions
199 Flashcards
Source URL: https://quizplus.com/study-set/2125 Page 2
Chapter 1: An Introduction to Human Services
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/42334
Sample Questions
Q1) Was Almeada self-sufficient? Provide 3 reasons for your answer.
Answer: No, Almeada was not self-sufficient. There are three main reasons for this:
1. Reliance on external resources: Almeada relied on external resources such as food, water, and materials for construction. This reliance indicates a lack of self-sufficiency.
2. Dependence on trade: Almeada engaged in trade with neighboring communities, indicating a need for goods and services that were not available within the community itself.
3. Limited infrastructure: Almeada lacked the infrastructure necessary for complete self-sufficiency, such as a sustainable energy source or a fully developed agricultural system. This indicates a reliance on external support for these essential resources.
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3
Chapter 2: A History of Helping
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) The beginnings of the human service movement can be found in the impact of all EXCEPT
A) clients' rights
B) mental health legislation
C) the presidential leadership during the 1960s
D) welfare reform
Answer: D
Q2) By the 1850s,special institutions for the blind,the mentally ill,criminals,and other groups were established because of the belief that
A) public agencies should assume more responsibility for these groups
B) reform, rehabilitation, and education were possible
C) the condition of these people would improve in pastoral settings
D) "less eligibility" demanded better treatment
Answer: B
Q3) The settlement house movement is best known for its belief that
A) the best way to achieve reform was through social engineering
B) the private sector had a critical role in the provision of human services
C) the social philosophies of the 19 century helped the deserving poor
D) friendly visiting was the most successful helping strategy of the time
Answer: A
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Chapter 3: Human Services Today
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/42333
Sample Questions
Q1) Among the trends in human services are
A) aging, diversity, terrorism, and partisanship
B) aging, terrorism, new roles, and violence
C) diversity, homeland security, and terrorism
D) conservatism, media violence, political activism, and diversity
Answer: A
Q2) Confidentiality in the managed care setting is an issue because
A) information provided is sensitive in nature.
B) errors are made entering data.
C) individuals will tell others about the client.
D) computers may crash or become obsolete.
Answer: A
Q3) Using the concept of continuum of care refers to
A) how to treat those clients in foster care.
B) the assessment phase of service delivery.
C) the level of professional training.
D) the level and intensity of care.
Answer: D
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Chapter 4: Models of Human Service Delivery
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/42336
Sample Questions
Q1) Define public health using 2 different approaches to this concept.
Q2) Three basic models of service delivery include traditional psychiatry,the public health approach,and the A) casework system.
B) psychopharmacology model.
C) supernatural.
D) human services model.
Q3) The whole person refers to one of the following:
A) the person and his or her environment
B) the person and all the medical personnel involved
C) the person and relationships with all the family
D) the person and the problems that he or she faces
Q4) The goal of the public health model is to
A) provide opportunities and conditions for health as a basic human right
B) eliminate disease and disability
C) integrate social, environmental, and biological factors
D) serve as a link between the medical and human service models
Q5) Compare and contrast the three service delivery models by examining a view of the problem,the recipient of services,the worker,the goals,and the treatment.
Page 6
Q6) Discuss the contributions of the public health service since the late 1700s.
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Chapter 5: The Client
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) A job change,natural disasters,and an accident may result in
A) developmental problems.
B) situational problems.
C) an involuntary referral.
D) rapid social change.
Q2) Central to understanding who a client is and what problems are encountered is the idea that
A) everyone is a client.
B) problems are a normal part of life.
C) resources are critical for success.
D) the support network must be utilized.
Q3) Client satisfaction is related to
A) making new friends.
B) talking about problems.
C) solving problems.
D) making more money.
Q4) Who was Abraham Maslow? Describe his major contribution to the field of psychology
Q5) Identify and explain each developmental stage in Erikson's Eight Stages of Man.
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Chapter 6: The Human Service Professional
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) Name and explain the most commonly held values in human services. Why is each important to the process of helping?
PG.165
Q2) One of the largest categories of specialists is A) counselors.
B) physicians.
C) social workers.
D) volunteers.
Q3) Beth Bruce's value of acceptance is challenged by her client's A) sloppy dress.
B) lack of respect for her profession.
C) resistance.
D) past criminal behavior.
Q4) Self-determination is a critical value because A) the worker has the expertise to make excellent choices. B) the client needs to assume responsibility.
C) the worker needs to take more responsibility.
D) the client is resistant to help.
Q5) Distinguish between front-line and administrative roles.
PG 179- 186
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Chapter 7: The Helping Process
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/42339
Sample Questions
Q1) Resolution-focused brief therapy includes ALL but one of the following stages
A) building a relationship
B) identifying client weaknesses
C) establishing goals
D) formulating plans to reach goals
Q2) What are the differences between formal and informal helping?
Q3) A dependent client,poor helping skills,and an unsatisfactory helping relationship are possible results of
A) an over reliance on questions.
B) resistance.
C) ineffective communication.
D) silence.
Q4) The foundation of all group functioning is
A) leadership.
B) human service support.
C) self help.
D) communication skills.
Q5) Discuss strategies that would be helpful with challenging clients.
Q6) Describe four components of the communication process and the importance of each.
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Chapter 8: Working Within a System
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) What five pieces of information might help you understand how an agency operates?
Q2) The encapsulated worker
A) becomes static in his/her work
B) believes he/she knows the truth
C) is insensitive to client needs
D) all of the above
Q3) Knowledge about funding helps human service professionals understand ALL but one of the following:
A) the content in which human services are delivered
B) how job responsibilities relate to mission and goals
C) how mission relates to jobs
D) how planning and service delivery relates to funding
Q4) Professionals learn about other agencies by engaging in ALL BUT ONE of the following:
A) becoming a client at the agency
B) visiting the agency as a guest
C) gathering information by phone
D) making personal contacts with other professionals
Q5) Describe the problems associated with paperwork.
Page 10
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Chapter 9: Professional Concerns
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16 Verified Questions
16 Flashcards
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Sample Questions
Q1) What term refers to the client's right to know about helper qualifications,treatment procedures,costs of services,confidentiality and access to records?
A) information strategies
B) knowledge sharing
C) informed consent
D) ethical disclosure
Q2) The worker's assurance that information the client divulges will remain between the two of them reflects a commitment to
A) friendship
B) confidentiality
C) service
D) competence
Q3) Statements in codes of ethics about academic training and supervised experience refer to
A) responsibility
B) competence
C) informed consent
D) privileged communication
Q4) Discuss the types of confidentiality and provide examples of each.
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