Business Writing
Textbook Exam Questions
Course Introduction
Business Writing is a course designed to develop the effective communication skills necessary for success in today's professional environment. Students learn to craft clear, concise, and persuasive business documents, including emails, letters, memos, proposals, and reports. The course emphasizes understanding audience, purpose, and tone, as well as honing grammar, style, and formatting for professional clarity. Through practical assignments and real-world scenarios, students gain hands-on experience in communicating ideas, delivering information, and solving problems in a business context, preparing them to excel in the workplace.
Recommended Textbook
Strategic Communication in Business and the Professions 7th Edition by Dan OHair
Available Study Resources on Quizplus
14 Chapters
549 Verified Questions
549 Flashcards
Source URL: https://quizplus.com/study-set/1678 Page 2
Chapter 1: Communication in Organizations
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/33279
Sample Questions
Q1) Frederick Taylor published The Principles of Scientific Management.
A)True
B)False
Answer: True
Q2) What does it mean to say that for communication to be truly effective,it must be Interactive?
A) Communication should always occur over an interactive television.
B) Effective communication should always involve each person listening and responding to the other.
C) Interactive means that one person speaks and the other person listens.
D) Interactive communication refers to the physical process of organizing elements of the message for transmission.
Answer: B
Q3) The classical school of thought,which is still used today in some organizations, Emphasizes
A) a high degree of structure, rules, and control.
B) the interdependence of an organization and its environment.
C) the intrinsic motivation of employees to maintain productivity.
D) the effect of enlightening on employees' performance.
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The Model of Strategic Communication
Available Study Resources on Quizplus for this Chatper
36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/33280
Sample Questions
Q1) Values and ethics are the same.
A)True
B)False
Answer: False
Q2) Why is an understanding of communication anxiety so important to the strategic Communication process?
A) Communicating effectively with even the slightest amount of anxiety is discouraged.
B) Having any amount of communication anxiety will prevent a person from becoming a strategic communicator.
C) Managing anxiety is not as important as identifying the source of the anxiety.
D) Learning how to manage anxiety in different contexts greatly enhances a person's ability to develop effective communication strategies.
Answer: D
Q3) Identifying the problem is the first step in the goal -setting process.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Diversity in Business and the Professions
Available Study Resources on Quizplus for this Chatper
29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/33281
Sample Questions
Q1) Gender,age,ethnicity,physical abilities,religious affiliation,and sexual orientation are all aspects of diversity.
A)True
B)False
Answer: True
Q2) Complete knowledge of diverse cultures is possible.
A)True
B)False
Answer: False
Q3) Where differences in communication occur and when expectations are different Between communicators,which of the following is likely to occur?
A) misunderstandings
B) communication conflict
C) frustration
D) all of the above
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Listening Skills
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/33282
Sample Questions
Q1) How can a person best build motivation for daily,routine listening situations?
A) realize that one can do nothing about it
B) understand listening preferences
C) recognize listening activities as important
D) be in top form physically
Q2) When someone talks very slowly and without expression,what situational knowledge
Does a listener need in order to deal effectively with that person?
A) an understanding of emotional distractions
B) a recognition of emotionally charged words
C) a focus on content
D) a recognition of communicator style
Q3) Demonstrating sympathy and empathy helps listeners to
A) understand self
B) understand others' perceptions.
C) deal with whatever situation is encountered.
D) make one appear caring.
Q4) Poor listeners are perceived as less intelligent than good listeners.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Verbal and Nonverbal Skills
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/33283
Sample Questions
Q1) In regard to conversational turn taking and power,what does it mean when one Person attempts to interrupt another for the floor?
A) "It is my turn; you be quiet."
B) "I'm challenging you."
C) "I'm inconsiderate."
D) "I don't like you."
Q2) Kinesics is the study of __________ in communication.
A) words
B) space
C) paralanguage
D) body movements and gestures
Q3) Most business dress etiquette books convey a similar basic message: clothes should be
A) neat and coordinated at all times.
B) overstated and professional.
C) understated and conservative.
D) liberal and professional.
Q4) Kinesics is the study of personal space.
A)True
B)False
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Leadership and Management Skills
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/33284
Sample Questions
Q1) The four components of the model of strategic communication are
A) education, goal setting, anxiety management, and communication competence.
B) goal setting, managerial skills, technical skills, and situational competence.
C) education, messages, channels, and receivers.
D) goal setting, situational knowledge, communication competence, and anxiety management.
Q2) One of the four steps of managing change in an organization is to focus the organization on a vision.
A)True
B)False
Q3) What should leaders do in order to avoid becoming hubristic?
A) Write letters to family and friends depicting how wonderful they are.
B) Keep a journal of their accomplishments that also mentions who received or deserved credit for the accomplishment.
C) Do nothing out of the ordinary; hubris is a positive quality admired by many.
D) Act as if they are humble and people will perceive them that way.
Q4) Certainty words are tangible and concrete words that reflect reality.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Work Relationships
Available Study Resources on Quizplus for this Chatper
34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/33285
Sample Questions
Q1) When managers and employees positively influence each other in their jobs,this is Known as A) power.
B) credibility.
C) mutual influence.
D) cooperation.
Q2) People who provide customer service often deal with upset,difficult people.When Dealing with difficult customers day in and day out,employees should do which of the following?
A) Explain to the customers that their problem was caused by some unknown person and that nothing can be done to rectify their particular situations.
B) Listen carefully to the customers' complaints and then tell them that they will need to explain everything again for your supervisor because you are not qualified to assist them.
C) Listen to the customers' complaints, ensure the customers that you are assisting them the best you can, and maintain a professional demeanor.
D) Remember the adage that the customers are always right and provide them with what they want until they appear satisfied.
To view all questions and flashcards with answers, click on the resource link above.
9
Chapter 8: Interviewing Skills
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/33286
Sample Questions
Q1) Researchers consider communication and interpersonal skills as the single most important set of factors in an interview.
A)True
B)False
Q2) An example of an inverted funnel question is one that moves from a broad,open question toward narrower,closed questions.
A)True
B)False
Q3) "Have I asked everything that I should have asked?" is an example of a clearing
A)True
B)False
Q4) __________, the official source of legal guidance in hiring, provides prescriptive advice for avoiding potentially discriminatory practices during the interview process.
A) Legal Guidance for Employers
B) Equal Employment Opportunity Commission Uniform Guidelines on Employee Selection Procedures
C) Employee Selection Guidelines
D) Proper and Nondiscriminatory Questions Guide
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Fundamentals of Group Communication
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/33287
Sample Questions
Q1) When a group begins to view itself as powerful and omnipotent, acts close -minded, and pressures members toward uniformity, the group is exhibiting symptoms of
A) conformity.
B) groupthink.
C) conflict.
D) cohesiveness.
Q2) Which of the following psychologist suggested in the 1950s that group dynamics are Pervasive in people's lives?
A) H. Dan O'Hair
B) Marshall Scott Poole
C) Kurt Lewin
D) Michael Argyle
Q3) A group consists of individuals with independent goals.
A)True
B)False
Q4) The tendency of group members to seek agreement is called groupthink.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Meetings: Forums for Problem Solving 305
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/33288
Sample Questions
Q1) Evaluation of a group's effectiveness focuses on A) how well the group is doing.
B) what the group is doing.
C) why the group is working together.
D) when the group will be done.
Q2) The Delphi technique uses a A) one
B) voting system.
C) discussion format.
D) series of questionnaires to collect opinions.
Q3) When a higher authority forms a group and specifies a "charge," what does this mean?
A) The charge serves as the topic the group will discuss.
B) The charge serves as an indication of what will not happen.
C) The charge serves as the agenda.
D) The charge serves as the fundamental goal for the group.
Q4) Deductive reasoning moves from specific statements to a generalization.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Negotiation and Conflict Management
Available Study Resources on Quizplus for this Chatper
37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/33289
Sample Questions
Q1) The tendency to attack other people and their self -concepts instead of issues is termed
A) argumentativeness.
B) conflict.
C) verbal aggressiveness.
D) negotiation.
Q2) Which conflict style is more concerned with personal goal achievement than with Relational stability?
A) collaborating
B) accommodating
C) compromising
D) competing
Q3) What is one of the most frequent obstacles to conflict resolution?
A) competing goals
B) failure to listen
C) anxiety
D) scarce resources
Q4) Informal bargaining does not occur in the workplace.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Developing and Delivering Effective Presentations
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/33290
Sample Questions
Q1) People tend to resist a speaker's attempts to change them or provoke action.
A)True
B)False
Q2) When a speaker gains information about the audience's needs,he/she should consider Which of the following characteristics?
A) demographic variables
B) audience attitudes toward the subject
C) knowledge level
D) all of the above
Q3) When using a visual aid,focus your attention on the visual aid instead of the audience. This encourages the audience to focus on the visual aid also.
A)True
B)False
Q4) As long as the topic is interesting,it does not matter whether or not the topic is relevant to the audience.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Informative Presentations
Available Study Resources on Quizplus for this Chatper
36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/33291
Sample Questions
Q1) Spatial or geographical pattern of organizing ideas strengthen a demonstrative presentation.
A)True
B)False
Q2) The sequencing of the topics in a topical presentation is not that important.
A)True
B)False
Q3) What are the prime motivators of the majority of workers today?
A) desire for fame and recognition
B) professional and personal development
C) organizational development
D) desire for job changes
Q4) What does it mean to create shared perspectives with an audience?
A) Let the audience ask questions during the presentation.
B) Share the origins of data and provide an outlook on the presentation.
C) Share how the presentation was prepared.
D) Tell the audience how executives feel about the presentation.
Q5) Informative presentations share information,shape perceptions,and set agendas.
A)True
B)False
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Persuasive and Special Presentations
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/33292
Sample Questions
Q1) __________ credibility is generated outside the presentation that the speaker gives and is Brought in to increase its persuasiveness.
A) Source
B) Intrinsic
C) Extrinsic
D) Dynamic
Q2) __________ strategies purposely manipulate when and where particular arguments are Discussed in the presentation.
A) Ego
B) One
C) Order effects
D) Latitudes of rejection
Q3) The first main point of a presentation that calls listeners to action identifies the problem or shortcoming that exists.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16