Business Writing
Test Questions
Course Introduction
Business Writing focuses on the principles and practices of effective written communication in professional settings. Students learn to craft clear, concise, and persuasive documents such as emails, memos, reports, proposals, and executive summaries, while honing their grammar and stylistic skills. The course emphasizes audience analysis, tone, organization, and the use of appropriate business conventions. Through assignments, peer reviews, and case studies, students develop the ability to convey complex information in a professional manner, enhancing their competencies for successful workplace communication.
Recommended Textbook
Business Communication Polishing Your Professional Presence 1st Canadian Edition by Barbara
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12 Chapters
1195 Verified Questions
1195 Flashcards
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Page 2
Chapter 1: Becoming a Successful Business Communicator
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37880
Sample Questions
Q1) Questions such as, "What is your goal?" and "How can you organize your message to state and support your main point?" are related to which characteristic of effective business communicators?
A)strategic
B)professional
C)ethical
D)adaptable
E)collaborative
Answer: A
Q2) Good business communication skills can have a positive impact on your life outside of work through all of the following applications EXCEPT ________.
A)negotiating a better deal on a car
B)convincing your landlord to refund your security deposit
C)persuading a merchant to give you a refund
D)calculating your monthly expenses
E)writing an effective application essay for graduate school
Answer: D
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Chapter 2: Managing the Communication Process:
Analyzing, Composing, Evaluating
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) After your arrival at the airport, transportation to our office will be provided. Which of the following revisions best improves the sentence above?
A)replacing "arrival" with "descent to the runway"
B)replacing "transportation" with "car service"
C)replacing "to our office" with "to the location at which we do business"
D)replacing "at the airport" with "in the city that spawned our thriving business"
E)replacing "will be provided" with "will be graciously and warmly offered to your good self"
Answer: B
Q2) A document's format ________.
A)is only important to design professionals
B)will compensate for poor content
C)cannot undermine your credibility
D)varies wildly according to choice of medium, with no consistent design principles applying to all media
E)can communicate professionalism to your audience
Answer: E
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Page 4
Chapter 3: Who Am I Understanding Interpersonal Communication Styles
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is a physiological barrier to hearing?
A)car horns and idling engines at an intersection
B)conversation in a crowded restaurant
C)loud music at an outdoor street fair
D)clogged ears after going swimming
E)jackhammering on pavement
Answer: D
Q2) Your communication style is a product of the messages that you send both intentionally and unintentionally.
A)True
B)False Answer: True
Q3) Listening comprehension refers to how well you hear what is being said.
A)True
B)False
Answer: False
Q4) Tone of voice is not considered a form of nonverbal communication. A)True
B)False Answer: False
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Chapter 4: Who Are You Understanding Intercultural Communication
and Workplace Diversity
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) To what extent should a new citizen of Canada adopt Canadian language,values and norms, and to what extent should he or she drop the language, values, and norms of his or her own culture?
Q2) Using your knowledge of cultural norms is a valid communication tool when ________.
A)you need to make quick decisions about whether to do business with somebody or not B)you judge behaviours that are different from your own
C)you have no knowledge of the individual with whom you are communicating D)you use your knowledge of cultural norms to manage expectations with regard to unfamiliar behaviours but you adjust your assumptions constantly E)you already have direct experience with the culture to which you are applying your knowledge
Q3) Discuss the difference between understanding cultural norms and using stereotypes.
Q4) People's sense of cultural and social identity might come from their identification with more than one group.
A)True
B)False
Page 6
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Chapter 5: What Are the Tools and What Are the Rules
Communication Technologies in the Workplace
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Email is the default tool for electronic business communication.
A)True
B)False
Q2) A software application that can function across all operating systems and devices is
A)typically part of the operating system on your PC
B)not possible because of the large number of operating systems in existence
C)called a multi-platform application
D)called platform blind
E)called platform agnostic
Q3) Which of the following is NOT required when you are posting online on behalf of your company?
A)a simple, clear writing style
B)courtesy
C)an alias
D)empathy
E)active listening skills
Q4) Describe how you should prepare for and behave in a conference call.
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Q5) What is the best way to deal with negative online comments or complaints about a service or product that your company provides?
Chapter
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Kaluhum's team is twelve weeks into a project and the team is encountering seemingly endless minor obstacles to completing the project on time: an interview with a primary source has to be postponed; a team member is temporarily off work because of illness; other projects at work have taken more time than expected. As the team leader, Kaluhum's best approach at the moment is to ________.
A)reinforce the team's objectives and remind the team why its goals are valuable in order to reinvigorate the team
B)share information less often and more judiciously, especially if it is information that involves further inconvenience to the team, to avoid causing even lower morale
C)limit potential conflict in the team by listening for negativity and suppressing it as soon as possible
D)boost team morale by organizing more social time for the team
E)step back and allow the situation to unfold since it will only be a matter of time before things get better
Q2) Teams of three or five people are convenient when it comes to voting.
A)True
B)False
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Page 8
Chapter 7: Communicating Routine Messages and Building
Goodwill
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) While instant messaging is increasingly used by businesses, it causes a decline in productivity since it allows no way to manage interruptions.
A)True
B)False
Q2) While riding down in the elevator with your boss at the end of the day, you mention an idea that catches her interest. She suggests meeting the next afternoon to discuss it further. In terms of this meeting, ________.
A)you should email your boss that night, confirming your appointment for tomorrow
B)you should try to find your boss at the office in the morning to remind her about your meeting
C)you should assume that your boss will put the meeting in her calendar, so no further action on your part is necessary
D)you should wait for your boss to email you confirming the meeting
E)you should write a letter to your boss confirming the meeting
Q3) Most answers to questions benefit from a direct organization.
A)True
B)False
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Page 9
Chapter 8: Communicating Persuasive Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) The analyzing phase of the ACE process is relatively unimportant in persuasive situations.
A)True
B)False
Q2) In Mexican business culture, ________.
A)persuasive techniques are not used
B)egotism is an accepted part of business relationships
C)valuing a colleague's work will build credibility
D)email appeals are preferred to phone conversations
E)the same persuasive content and techniques that work in Canada are effective
Q3) In persuasive situations, you will increase your chances of getting a positive response by ________ the analyzing phase of the ACE communication process.
A)omitting
B)reversing the order of
C)spending more time on
D)devoting less time to
E)substituting spontaneity for
Q4) Anya argues that since credibility is hard to earn and easy to lose, it's not worth trying to establish. Discuss this statement.
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Chapter 9: Communicating Bad-News Messages
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Sample Questions
Q1) One of the Indian employees working on the project is asked whether or not the prototype will be ready for the meeting. Which of the following would be the most likely way that this employee would deliver the bad-news message?
A)There is a good chance that the prototype will not be ready.
B)We have been working late all week to get it done.
C)The process has been more difficult than anticipated, so it will not be quite finished.
D)If we can delay the demo until Wednesday, the prototype will be fully functional.
E)While it will not be complete by Monday, we can demonstrate some aspects of the prototype at the meeting.
Q2) The following statement eases the impact of the bad news by placing it in a subordinate clause:
Although a replacement is not provided by the terms of your warranty, we are happy to offer you a 15% discount on your next purchase.
A)True
B)False
Q3) How would you suggest improving this message?
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Chapter 10: Finding and Evaluating Business Information
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Your colleague tells you that one of your sources will not be highly regarded by the professional audience to whom you will present, and advises you to omit it. To which source is she most likely referring?
A)The New York Times
B)The Toronto Star
C)Statistics Canada
D)Wikipedia
E)Journal of Occupational and Organizational Psychology
Q2) When you conduct a search in most web search engines, you can use ________ as a wild-card symbol within a phrase to represent an unknown word.
A)a question mark (?)
B)a capital W (W)
C)an asterisk (*)
D)an ampersand (&)
E)a minus symbol (-)
Q3) Academic research and workplace research have nothing in common.
A)True
B)False
Q4) Discuss being an ethical researcher in terms of evaluating your sources.
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Chapter 11: Preparing Effective Business Reports and Persuasive Business Proposals
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Dakota is deciding how to state the opportunity for capturing additional information and more efficiently processing data that this redesign will present, and how the database his team proposes will be different from their current one. He is hammering out the details as to how it will be created and rolled out, as well as how much the development, hardware and software, and training will cost. What aspect of the composing stage is Dakota engaged in?
A)choosing the best medium for his proposal
B)deciding what content must be included in his proposal
C)determining how his proposal should best be organized
D)assessing how formal or informal he should make his proposal
E)determining the purpose of his proposal
Q2) The detailed discussion or body of a formal report ________.
A)is not typically organized with headings
B)most often follows a generic structure
C)is usually ordered by content-specific headings
D)is always organized in sections numbered i through v
E)does not follow any systematic organizational principle
Q3) Discuss a couple of different types of graphs and some examples of the data they can be used to represent.
Page 13
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Chapter 12: Preparing and Delivering Business
Presentations
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is NOT an advantage of effectively produced slide presentations?
A)They help organize the logic and flow of the presentation.
B)They engage the audience and keep them focused.
C)They require little time or effort to put together.
D)They keep the presenter on track during the presentation.
E)They provide a written record of the main ideas.
Q2) Cassie is putting together a stand-alone presentation. Which of the following is NOT one of the criteria her presentation should meet?
A)Cassie's slide deck needs to be comprehensible to anyone who reads it without her there to explain the information.
B)Cassie's slides should primarily provide illustration and backup for her words.
C)Cassie's slides must include an agenda slide.
D)Cassie's slides must include message headlines summarizing the key point of each slide.
E)Cassie's slides must include material on each slide that develops its headline.
Q3) How can your audience analysis help you motivate your audience to care?
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Page 14