Business Writing
Test Bank
Course Introduction
Business Writing is designed to equip students with the skills necessary to communicate effectively in professional environments. The course covers a range of written communication forms commonly used in business, including emails, memos, reports, proposals, and executive summaries. Emphasis is placed on clarity, conciseness, tone, structure, audience analysis, and the conventions of grammar and style. Through practical assignments and real-world case studies, students learn to organize ideas logically, adapt messages for specific audiences, and convey information persuasively and professionally. By the end of the course, students will be able to produce clear, well-organized, and impactful documents suitable for a variety of business contexts.
Recommended Textbook
Business Communication 16th Edition by Carol Lehman
Available Study Resources on Quizplus
19 Chapters
1308 Verified Questions
1308 Flashcards
Source URL: https://quizplus.com/study-set/1311 Page 2
Chapter 1: Establishing a Framework for Business Communication
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/26105
Sample Questions
Q1) A major purpose in communication is to help people feel good about themselves and their friends,groups,and organizations.
A)True
B)False
Answer: True
Q2) Which of the following is FALSE concerning the diverse workplace?
A)The increased number of women in the workplace has decreased the incidence of sexual harassment charges.
B)Age diversity can lead to misunderstandings due to various differences in perceptions, values, and communication styles of the generations.
C)People from different backgrounds invariably bring different values, attitudes, and perceptions to the workplace.
D)Several generations will be required for us to learn to deal effectively with an ethnically diverse workforce.
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Focusing on Interpersonal and Group Communication
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/26106
Sample Questions
Q1) A manager who constantly emphasizes punctuality to subordinates arrives late to meetings.The nonverbal message will be more strongly believed by the subordinates. A)True
B)False
Answer: True
Q2) The most important message in the Johari Window theory is that A)trust and openness lead to better communication between people. B)there are things we don't know about ourselves that others know. C)people engage in communication in hopes that the outcome may lead to mutual trust, pleasure, and psychological well-being.
D)decision-making power should be distributed to the people closest to the problem. Answer: A
Q3) The comment "I have never heard you speak so well" may be perceived by listeners as containing a negative metacommunication.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Planning Spoken and Written Messages
Available Study Resources on Quizplus for this Chatper
76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/26107
Sample Questions
Q1) The sender of a message should analyze the audience before developing the message in order to do all but which one of the following?
A)Establish rapport and credibility
B)Address the receiver's needs
C)Simplify the task of organizing the message
D)Assure that perception of reality is the same for everyone
Answer: D
Q2) A message that presents details and explanations before the main idea is arranged deductively.
A)True
B)False
Answer: False
Q3) Supporting your view with objective facts is part of being an ethical communicator. A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Preparing Spoken and Written Messages
Available Study Resources on Quizplus for this Chatper
74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/26108
Sample Questions
Q1) Slow,deliberative writing is recommended when drafting a business message.
A)True
B)False
Q2) To emphasize a word or an idea,position it first or last in a sentence,clause,paragraph,or document.
A)True
B)False
Q3) Bullets are usually preferred over numerals in a document list unless sequence is important.
A)True
B)False
Q4) Which of the following is NOT a technique for linking sentences?
A)Repeat a word used in a preceding sentence.
B)Use a pronoun representing a noun from the preceding sentence.
C)Use the passive voice.
D)Use connecting words.
Q5) An effective writer should try to write at the exact grade level of the receiver. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Communicating Electronically
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/26109
Sample Questions
Q1) As vice president of sales,you would like to send company personnel a good-news message about the company's first quarter sales results.Which of the following would be the best subject line for your message?
A)Good News!
B)FYI
C)Sales Figures
D)First Quarter Sales Exceed Projections
Q2) Camponi Fashions Changes Employee Policy
Camponi Fashions gives its sales consultant a $2,000 wardrobe annually to be selected from the current lines.In addition,these employees may also purchase additional clothing at a 15 percent discount.The company recently has gone through serious financial difficulties.As part of its attempt to bring expenses down,management has decided to reduce the clothing allowance for the upcoming year to $1,000 and the purchase discount to 10 percent.When the company returns to normal profit levels,the original allowance and discount will be restored.
Required:
As the manager of the sales associates,write an email message conveying the change in policy for the upcoming year.
Q3) Discuss five techniques for composing appropriate web content.
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 6: Delivering Good and Neutral News Messages
Available Study Resources on Quizplus for this Chatper
73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/26110
Sample Questions
Q1) Mary has a neutral message to deliver to a co-worker.What delivery options would be the most effective?
A)Letter, email, or telephone
B)Memo, instant messaging, or letter
C)Letter, phone, or in person
D)Memo, email, or phone
Q2) Depending on the situation,a thank-you message can be handwritten,printed on letterhead,or sent electronically.
A)True
B)False
Q3) Which of the following guidelines for writing messages extending credit is FALSE?
A)The writer should include the credit terms.
B)The writer should include the penalty fee for a late payment.
C)The writer should omit any mention of sales promotion or resale.
D)None of the above is false.
Q4) Discuss the impact of culture in delivering good- and routine-news messages.
Q5) Explain what is meant by resale and sales promotional material.How are they different from sales messages?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Delivering Bad-News Messages
Available Study Resources on Quizplus for this Chatper
66 Verified Questions
66 Flashcards
Source URL: https://quizplus.com/quiz/26111
Sample Questions
Q1) Which of the following is NOT a technique for writing a bad-news message?
A)Use positive language to accentuate the positive.
B)Use the deductive writing approach.
C)Sandwich the bad news between the buffer and positive closing.
D)Use passive voice, general terms, and abstract nouns.
Q2) Total anonymity in cyberspace would enable people to violate the laws of libel,defamation,and copyright without prosecution.
A)True
B)False
Q3) When communicating negative organizational news,it is advisable to tone down the news to minimize its severity.
A)True
B)False
Q4) Communicating constructive criticism about service received can be thought of as an ethical responsibility.
A)True
B)False
Q5) Explain how a counterproposal may be used to preserve a positive relationship when denying a request or when delivering bad news.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Delivering Persuasive Messages
Available Study Resources on Quizplus for this Chatper
78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/26112
Sample Questions
Q1) Which of the following is correct concerning the outline for persuasive messages?
A)Solicited and unsolicited sales messages follow the same outline steps.
B)An attention-getting sentence is not essential in a solicited sales message.
C)Unsolicited sales messages follow the same outline as a neutral news message.
D)Solicited sales messages do not require a call for action.
Q2) A salesperson you supervise is having trouble providing evidence for statements in a persuasive email message that invites customers to try out a new anti-spam software program.What advice would you give her?
Q3) Which of the following is the BEST sentence for getting the receiver to take action?
A)Come to our showroom before January 31 and receive your 25 percent discount.
B)Complete the enclosed card at your earliest convenience.
C)Taking action today may be the smartest thing you've ever done.
D)If you miss this opportunity, you may never experience the financial freedom you've always dreamed of.
Q4) Your job is to develop an effective message to market a wireless computer network.Describe five attention-getting ideas you might use.
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Understanding the Report Process and Research Methods
Available Study Resources on Quizplus for this Chatper
76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/26113
Sample Questions
Q1) Which of the following is the most accurate statement concerning the use of primary and secondary research methods?
A)Secondary research helps to establish a starting point for primary research.
B)A researcher typically chooses between secondary and primary research as the better alternative for obtaining information for the particular problem.
C)Primary research is the predominant research method selected for a study, with secondary research available as an option, if needed.
D)Secondary research includes observation, experimentation, and normative surveys.
Q2) Plagiarism is the presentation of someone else's ideas or words as your own.
A)True
B)False
Q3) The monthly financial statement that Sharecom Investments sends to its investors is an example of an analytical report.
A)True
B)False
Q4) Explain the difference between a finding,conclusion,and recommendation.What is the relationship between them?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Managing Data and Using Graphics
Available Study Resources on Quizplus for this Chatper
64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/26114
Sample Questions
Q1) Graphics should clarify,simplify,or reinforce the text discussion.
A)True
B)False
Q2) While text can be given an unethical slant,graphic aids eliminate that risk because of their quantitative nature.
A)True
B)False
Q3) When viewing tabulated research results,readers or listeners need exact statistics rather than rounded fractions and percentages.
A)True
B)False
Q4) The state board of education has asked for the number of last year's high school graduates attending each of the state's 19 public universities.Which of the following graphics would be MOST effective?
A)Bar chart
B)Pie chart
C)Table
D)Gantt chart
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Organizing and Preparing Reports and Proposals
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/26115
Sample Questions
Q1) The World Wide Web offers easy access to a universe of information; therefore, A)copyright laws do not apply.
B)users can access, download, copy and publish only copied text and pictures legally. C)the World Intellectual Property Organization is working to assure copyright protection. D)every business has a right to use any information it finds there for free.
Q2) The director of a professional organization who asks for a report on developing an online newsletter for members may request a justification report to support the recommended decision.
A)True
B)False
Q3) Word processing software can simplify the tedious task of creating a table of contents.
A)True B)False
Q4) "Authorization was received from the IRS" is an example of a sentence using active voice.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Designing and Delivering Business
Presentations
Available Study Resources on Quizplus for this Chatper
79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/26116
Sample Questions
Q1) Which of the following would BEST capture the attention of the audience in an introduction to a speech about diversity in the workplace?
A)First of all, I would like to thank you for the opportunity to speak today on "Diversity in the Workplace."
B)My name is John Smith, and today I will speak to you about managing intercultural workforces.
C)My name is John Smith, and I have 15 years of experience managing intercultural workforces.
D)How many of you were born outside the U.S.? Let's see a show of hands.
Q2) Discuss four guidelines to follow when your dialect differs from that of your audience.
Q3) Which of the following should a speaker generally avoid in the body of a presentation?
A)Quotes from prominent people
B)Jokes and humor
C)Anecdotes
D)Numerous detailed statistics
Q4) List the three major parts of an effective presentation and briefly describe the goals of each.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Preparing Résumés and Application Letters
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/26117
Sample Questions
Q1) Which of the following descriptions of duties in the work experience section of a résumé is most effective?
A)Responsible for all point-of-sale floor displays.
B)Set up floor displays.
C)Created eye-catching floor displays with minimal financial resources.
D)My merchandising team constructed point-of-sale floor displays.
Q2) An employer is likely to interpret a writing style or punctuation error on your résumé or letter of application as an indication that
A)you pay little attention to detail and do your work hastily.
B)you have shortcomings in basic education.
C)you lack pride or respect.
D)all of the above are true.
Q3) When gaps exist in employment history,the candidate should adjust other dates so as not to reveal the gap and compromise chances of obtaining an interview.
A)True
B)False
Q4) Discuss five guidelines for producing a résumé for posting to YouTube.
Q5) Describe three steps in the research phase of a job search.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Interviewing for a Job and Preparing
Employment Messages
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/26118
Sample Questions
Q1) Which of the following statements is true concerning an employer's disclosure of potentially damaging information in a requested employment reference?
A)An employer should be cautious about relating information that is not formally documented or for which no objective evidence exists.
B)An employer should never disclose damaging information in an employment reference request.
C)An employer should give his or her honest opinion concerning the applicant but avoid providing details about damaging information.
D)An employer should feel free to share both positive and negative information about an employee.
Q2) The purpose of a stress interview is to observe how an interviewee performs in an anxiety-producing situation.
A)True
B)False
Q3) During interviews,there is typically an exchange of information between the job candidate and interviewer.What should you be prepared to discuss during this part of the interview?
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Document Format and Layout Guide
Available Study Resources on Quizplus for this Chatper
54 Verified Questions
54 Flashcards
Source URL: https://quizplus.com/quiz/26123
Sample Questions
Q1) Most companies today follow the U.S.Postal Service recommendation to key the recipient's address in a letter in all capital letters with no punctuation.
A)True
B)False
Q2) You will send a copy of a letter addressed to Mr.Samuel Elder to Marianne Delano.How should you key this information on the letter?
A)copy Marianne Delano
B)c Marianne Delano
C)c Ms.Marianne Delano
D)cc Mr.Samuel Elder, Ms.Marianne Delano
Q3) Depending on the preference of the company,memos may be appropriately printed on
A)memo forms.
B)plain paper.
C)company letterhead stationery.
D)any of the above.
Q4) Describe two common business letter formats; include an advantage of each.
Q5) Calibri is a contemporary default font that is replacing Times New Roman. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Referencing Styles
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/26122
Sample Questions
Q1) In some reference styles,it is permissible to include subheadings that denote the types of publications documented,such as books,articles,websites,etc.
A)True
B)False
Q2) In APA style,the complete list of references at the end of the paper is referred to as the Works Cited.
A)True
B)False
Q3) Which of the following does NOT provide assistance when using APA referencing?
A)Publication Manual of the American Psychological Association
B)MLA Handbook for Writers of Research Papers
C)OWL website developed by Purdue
D)All of the above provide assistance.
Q4) Both MLA and APA styles support the use of in-text citations.
A)True
B)False
Q5) What is the difference between a citation and a reference? Why are both important to proper documentation in a report?
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Language Review and Exercises
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/26121
Sample Questions
Q1) The placement of pronouns,adverbs,phrases,and clauses in a sentence is not critical to the meaning of the sentence.
A)True
B)False
Q2) A pronoun should be used to stand for A)a phrase.
B)a clause.
C)a noun.
D)any of the above.
Q3) Which of the following is an example of a split infinitive?
A)I plan to prepare the schedule shortly.
B)The owner used to visit the store frequently.
C)I plan to briefly summarize the report.
D)The city used to have a limited number bus routes.
Q4) It is unnecessary for a pronoun to agree in number with the noun for which it stands. A)True
B)False
Q5) Explain how apostrophes are used to form possessives.
Q6) Describe five appropriate uses of a comma.
19
To view all questions and flashcards with answers, click on the resource link above.
Chapter 18: Extension Course Posttest
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/26119
Sample Questions
Q1) Which of the following statements about Internet resources is correct?
A)Resources must be reliable and credible to appear on the Internet.
B)Internet resources may be used without concern for copyright, since materials must be cleared for posting before appearing on the Internet.
C)Because of the vast material available on the Internet, the technologically capable business researcher no longer needs to rely on traditional library research.
D)Partial text of articles and documents are often available via the Internet, while full texts may only be available in published form.
Q2) Which of the following is NOT good advice for writing a routine claim message?
A)Use a persuasive, forceful tone.
B)Use the direct approach.
C)Assume the request will be granted.
D)Avoid an accusatory tone.
Q3) Which of the following is NOT a technique for achieving coherence?
A)Repeat a word used in a preceding sentence.
B)Use a pronoun to represent a noun from the preceding sentence.
C)Use connecting words.
D)Use active voice.
To view all questions and flashcards with answers, click on the resource link above.
Page 20
Chapter 19: Extension Course Pretest
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/26120
Sample Questions
Q1) Which of the following is recommended concerning the use of gestures during a business presentation?
A)Vary hand motions to emphasize important points; otherwise, relax your hands at your sides or place on podium.
B)Eliminate gestures for more serious, formal presentations.
C)Practice your gestures so that you know precisely what movements to make at specific times.
D)None of the above.
Q2) Which of the following sentences best expresses the receiver's point of view?
A)I want to register my satisfaction, along with that of others, with the new employee training program.
B)A new training program can be a tremendous boost to employee enthusiasm.
C)Congratulations on your launch of the new employee training program.
D)I hear that you are the one to thank for the new employee training program.
Q3) When formatting a scannable version of your résumé,you should NOT
A)include the same level of detail as when preparing a traditional résumé.
B)use bullets to differentiate sections of the résumé.
C)use italics, underline, or script fonts.
D)be concerned about margins and placement of sections.
To view all questions and flashcards with answers, click on the resource link above.
Page 21