Business Writing
Test Bank
Course Introduction
Business Writing introduces students to the principles and practices of effective written communication in professional settings. The course covers a range of business documents, including emails, memos, reports, proposals, and letters, emphasizing clarity, conciseness, tone, and audience awareness. Students learn to research, organize, and present information professionally while adapting writing styles for various business contexts. Through practical assignments and peer review, the course develops critical skills in editing, collaboration, and the ethical use of information to prepare students for real-world business communication challenges.
Recommended Textbook
Business Communication Polishing Your Professional Presence 4th Edition by Barbara
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12 Chapters
1200 Verified Questions
1200 Flashcards
Source URL: https://quizplus.com/study-set/2537
Page 2
G. Shwom
Chapter 1: Developing Your Professional Presence
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50397
Sample Questions
Q1) What are the external circumstances that influence communication referred to?
A)Interaction model
B)Feedback
C)Semantic barriers
D)Context
E)Language barriers
Answer: D
Q2) Which of the following communication tools can be used to build brand awareness?
A)Social media
B)Writing
C)Listening
D)Presence
E)Speaking Answer: A
Q3) Good written communication skills can improve your relationships with friends and family.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Working With Others: Interpersonal, Intercultural, and Team Communication
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50398
Sample Questions
Q1) In which type of culture is the relationship valued more than punctuality and efficiency?
A)Time oriented
B)Egocentric
C)Power distance
D)Collectivist
E)Polychronic
Answer: E
Q2) How can a communicator develop communication that focuses on the audience?
A)By considering barriers that will prevent the audience from listening carefully
B)By stressing personal interests and areas of knowledge
C)By eliminating the need for questions
D)By using the same method of connecting with each audience member
E)By limiting the opportunity to discuss objections
Answer: A
Q3) All cultures around the world interpret facial expressions the same way.
A)True
B)False
Answer: False
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Chapter 3: Managing the Communication Process:
Analyzing, Composing, Evaluating
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50399
Sample Questions
Q1) Which of the following is a consistent design principle that applies to all medium options?
A)Start with an easily identifiable introduction.
B)Break the message into big chunks.
C)Avoid the use of words such as "first" and "second" that signal shifts in content.
D)Do not use parallel bullet lists.
E)Begin each paragraph right away without a topic sentence.
Answer: A
Q2) Which of the following is done in the first step of ACE?
A)Planning your purpose
B)Organizing content
C)Revising the content
D)Formatting conventions
E)Drafting the content
Answer: A
Q3) Conciseness is as important as clarity when developing a communication.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Communicating Routine Messages and Building
Goodwill
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50400
Sample Questions
Q1) When texting a client,what types of writing style would be appropriate?
A)Common symbols and abbreviations such as "u" or "idk"
B)Complete sentences with no abbreviations
C)Hashtags
D)Emoticons
E)Phrases instead of sentences,and abbreviations wherever possible
Q2) When sending a text message to a coworker,you should expect a quick response.
A)True
B)False
Q3) Which of the following is one of the benefits of sending for-your-information messages?
A)You can repair a damaged relationship with a customer or coworker.
B)You limit your professional network.
C)The message may start a dialogue that can have business benefits.
D)You can create meaningful relationships outside of the work environment.
E)They are more meaningful than other messages because of their hand-written nature.
Q4) A text message should always include a salutation.
A)True
B)False
Page 6
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Chapter 5: Communicating Persuasive Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50401
Sample Questions
Q1) Identify and discuss ways to adapt a persuasive message for those from other cultures.
Q2) To convince your boss to implement a procedural change in your department,which of the following best constitutes a concession in the context of a message?
A)The changeover may cause some minor initial delays,but in the long run,this shift will increase the speed of transactions by approximately 50 percent.
B)This changeover will require some additional training,and I know that we don't have the budget for that right now.
C)I can't understand why you think this change might involve a high price tag because it can actually be accomplished for almost no expense whatsoever.
D)Implementing this change would not require the system to be shut down during business hours.
E)This change will be beneficial for the company in terms of profit.
Q3) Most persuasive business arguments involve establishing a problem or need,focusing on benefits,and anticipating objections.
A)True
B)False
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Chapter 6: Communicating Bad News
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50402
Sample Questions
Q1) In what circumstances would an email,text,or tweet be a good choice for communicating bad news? Provide examples.
Q2) When writing a communication to deny a customer claim,what can be done to help maintain a future relationship?
A)Providing a prompt response
B)Explaining how to prevent similar issues in the future
C)Use the word "you" frequently so the customer feels valued
D)Lead the message with a clear statement of the bad news
E)Helping the customer feel that the resolution was fair
Q3) Which of the following can soften the bad news when denying a customer request?
A)Making the customer feel guilty about requesting
B)Stating that such requests in the future will not be entertained
C)Stating that company policy prohibits the request
D)Offering an alternative solution to the customer's request
E)Asking the customer to read the service guidelines before sending a request in the future
Q4) Discuss whether or not an apology should be part of a bad-news message.
Q5) When delivering bad news,it is best to only imply the message.
A)True
B)False
Page 8
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Chapter 7: Using Social Media in Business
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50403
Sample Questions
Q1) When responding to a negative post or complaint,a template should be used to ensure the response follows corporate guidelines.
A)True
B)False
Q2) Social media limits opportunities for unethical and illegal communication.
A)True
B)False
Q3) When utilizing Facebook,how can businesses utilize a "soft sell" for merchandise?
A)By taking advantage of social media primetime
B)By diversifying content
C)By posting daily,but not excessively
D)By being visual
E)By keeping important posts in front of the audience
Q4) Twitter users who tweet primarily about themselves are said to be ________.
A)experts
B)meformers
C)egotists
D)bloggers
E)informers
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Chapter 8: Finding and Evaluating Business Information
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50404
Sample Questions
Q1) What type of research is being used when gathering data from structured survey responses that are numerical in nature?
A)Qualitative
B)Secondary
C)Tertiary
D)Observational
E)Quantitative
Q2) Before using blogs for research,they should be evaluated for authorship,accuracy,and ________.
A)subject matter
B)sponsorship
C)objective data
D)verifiable links to sources
E)age
Q3) Which of the following can help determine the accuracy of a source?
A)How current is this information?
B)Does the source identify the author?
C)Is the author qualified or an expert in this content?
D)Does the author cite sources for numbers,facts,or research findings?
E)Does the source provide a last-updated date or copyright?
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Chapter 9: Preparing Persuasive Business Proposals
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50405
Sample Questions
Q1) Creating a proposal that is accurate and ethical may result in what?
A)A formula to measure customer priorities
B)Increased technical knowledge requirements
C)Higher acceptance rates on unsolicited proposals
D)Stronger long-term relationships
E)Better customer priorities
Q2) A(n)________ will help your executive summary be more persuasive.
A)glossary
B)appendix
C)list of references or works cited
D)compelling description of client's needs
E)table of contents
Q3) Which of the following is most likely to be included on the title page of a report or proposal?
A)The suggested solutions
B)Name of the recipient of the proposal
C)Important implementation details
D)A project management plan and timetable
E)Total project budget
Q4) How should a writer prepare to write a response to an RFP?
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Chapter 10: Preparing Business Reports
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50406
Sample Questions
Q1) Discuss the advantages of appropriate documentation.
Q2) When writing a report,information that is known to most people is considered to be
A)paraphrasing
B)opinion
C)common knowledge
D)speculation
E)statistics
Q3) When is the best time to use a quotation instead of paraphrasing information?
A)When you want to present someone else's point of view
B)When an authority's information can add credibility to your work
C)When you want to generalize what someone else has said
D)When you want to provide an overview before identifying specific arguments
E)When the exact wording is needed to allow you to be precise
Q4) The main goal of an informational report is to help readers draw conclusions to solve problems or support business decisions.
A)True
B)False
Q5) Discuss how graphics can mislead readers.
Q6) Discuss three reasons why an organization would use a report deck for a meeting.
Page 12
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Chapter 11: Preparing and Delivering Business Presentations
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50407
Sample Questions
Q1) Answering questions during or after a presentation is a form of ________.
A)reinforcement
B)persuasive speaking
C)recency effect
D)planned discussion
E)impromptu speaking
Q2) Explain the steps involved in analyzing your message.
Q3) If you want your audience to believe something or do something,the general purpose of your presentation should be to inform.
A)True
B)False
Q4) What should be the focus during the middle of the presentation?
A)Points that are meaningful to the audience
B)As many key points as possible within the given time frame
C)Keeping the audience surprised and engaged
D)Creating a strong ending
E)Combatting the primacy effect
Q5) A business presentation generally is about framing ideas and sharing them.
A)True
B)False
13
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Chapter 12: Communicating Your Professional Brand: Social
Media, Résumés, Cover Letters, and Interviews
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50408
Sample Questions
Q1) What should be considered when choosing an outfit for a first interview?
A)How can I convey personality through clothing and accessories?
B)Assume casual attire is appropriate for the interview.
C)Wear bold accessories like a distinct piece of jewelry.
D)Wear an outfit that looks like it was purchased on one hanger.
E)If the interview is during summer months,avoid stockings and closed toed shoes.
Q2) Which of the following types of interviews is most likely to involve several people,such as a search committee,who gather in a conference or seminar room with a job applicant to discuss the position?
A)Group interview
B)Telephone interview
C)Panel interview
D)One-on-one interview
E)Action interview
Q3) Discuss ways to ensure you present a professional image in a Skype interview.
Q4) You should use the format for a direct letter in your cover letter to sell yourself to an employer.
A)True
B)False
Page 14
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