Business Writing
Pre-Test Questions
Course Introduction
Business Writing is designed to equip students with the essential skills required for effective communication in professional settings. The course covers the fundamentals of clear and concise writing, focusing on common business documents such as emails, memos, reports, proposals, and executive summaries. Students will learn how to tailor their writing style to different audiences and purposes, apply principles of organization and tone, and edit for accuracy and professionalism. Practical exercises and real-world scenarios help prepare students to communicate with confidence and clarity in the modern workplace.
Recommended Textbook
Business Communication Polishing Your Professional Presence 3rd Edition by Barbara G. Shwom
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12 Chapters
1194 Verified Questions
1194 Flashcards
Source URL: https://quizplus.com/study-set/2448
Page 2
Chapter 1: Developing Your Professional Presence
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/48655
Sample Questions
Q1) Which of the following concepts helps to explain why communication can fail?
A) Transmission
B) Medium
C) Barriers
D) Encoding
E) Interaction
Answer: C
Q2) Which communication process portrays communication as a dynamic process?
A) The transaction model
B) The relational model
C) The credibility model
D) The interaction model
E) The cultural model
Answer: D
Q3) The goal of communication is the transmission of a message.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Working With Others: Interpersonal, Intercultural, and Team Communication
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/48656
Sample Questions
Q1) When working to create a collaborative working climate,how can a team member encourage participation in decision making?
A) Support team decisions
B) Focus on quality
C) Listen without criticism or judgment
D) Make productive suggestion to improve team results
E) Assume other team members will take over the work of less productive members
Answer: C
Q2) Which of the following will serve to keep the meeting on track and prevent unproductive tangents?
A) Create an agenda
B) Assign a timekeeper
C) Assign a note taker
D) Plan for follow-up
E) Distribute an agenda in advance
Answer: B
Q3) All cultures have the same ethical values.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Managing the Communication Process
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/48657
Sample Questions
Q1) In the ACE process for communication,the first step is ________.
A) adapting
B) adjusting
C) analyzing
D) addressing
E) authoring
Answer: C
Q2) Reviewing your message and considering feedback ________.
A) generally leads to less successful proposals
B) may lead you to return to the analysis step
C) is part of composing, the second step of the ACE process
D) will be time consuming and unnecessary
E) sets the stage for your business message, helping you make good decisions, and should be done before you begin composing
Answer: B
Q3) Persuasion is required for all types of business communication.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Communicating Routine Messages and Building
Goodwill
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) A message that gives the writer the opportunity to establish or sustain a positive relationship with the audience is a(n)_____ message.
A) implicit
B) indirect
C) goodwill
D) direct
E) persuasive
Q2) When sharing information you think the audience will appreciate,a "for-your-information" message is appropriate.
A)True
B)False
Q3) If your audience will not understand your request without knowing the context,what type of organization should be used?
A) Implicit
B) Persuasive
C) Indirect
D) Good news
E) Direct
Q4) Discuss routine messages and how a nonroutine issue should be responded to.
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Chapter 5: Communicating Persuasive Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/48659
Sample Questions
Q1) Which of the following is a professional way to establish credibility?
A) Maintain a safe and respectful distance from the audience
B) Avoid mentioning your key credentials so as not to sound boastful
C) Mention your relationship with someone your audiences knows and respects
D) Present a biased point of view that favors your requirements
E) Do not mention your educational qualifications and expertise
Q2) The ________ audience is the direct recipient of the message.
A) primary
B) incidental
C) ancillary
D) secondary
E) peripheral
Q3) The final step in the AIDA plan is a call for attention.
A)True
B)False
Q4) Discuss the steps to be taken when developing a request for a favor.
Q5) Discuss best practices when developing a presentation using presentation software.
Q6) Discuss ways to build credibility when facing an unknown audience.
Q7) Discuss the process of persuasion.
Page 7
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Chapter 6: Communicating Bad News
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/48660
Sample Questions
Q1) If you think the recipient will not be offended,what format is best for turning down an invitation or request?
A) Goodwill
B) Implicit
C) Direct
D) Persuasive
E) Indirect
Q2) When delivering bad news it is best to only imply the message.
A)True
B)False
Q3) Why should bad-news messages undergo extensive evaluations before being sent?
A) To allow for continued goodwill
B) To ensure all important details have been clearly identified
C) The message can have significant negative business results
D) The message may determine new corporate policy
E) The message may contain incorrect or inaccurate information
Q4) How effectively you communicate negative change impacts the company's goodwill,both with employees and in the community.
A)True
B)False
Page 8
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Chapter 7: Using Social Media in Business
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) How can an organization make a social media site more engaging for the audience?
Q2) How can an organization promote a sense of dialogue in a blog?
A) Include pictures
B) Ask questions
C) Keep the writing impersonal
D) Limit interaction
E) Add links
Q3) Identify and discuss guidelines for social media use at the workplace.
Q4) _____ are the cues or prompts that call your audience to action.
A) Triggers
B) Abilities
C) Motivation
D) Scarcity
E) Authority
Q5) To help potential follower find a Twitter feed,keywords and phrases should be incorporated in to Tweets.
A)True
B)False
Q6) Identify how an organization could make a social media site more appealing for global customers.
Page 9
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Chapter 8: Finding and Evaluating Business Information
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Anecdotal evidence is considered _____.
A) objective
B) scientifically valid
C) experience based
D) current
E) published
Q2) Survey questions that ask a follow up question based on the previous response are called _____.
A) random questions
B) branching questions
C) targeted questions
D) convenience questions
E) sample questions
Q3) If a researcher wants to generalize findings to everyone being studied,what type of sample should be used?
A) Random sample
B) Targeted sample
C) Convenience sample
D) Survey population
E) Survey medium
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Chapter 9: Preparing Persuasive Business Proposals
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) When analyzing the application for an online submission of a proposal,what should be considered?
A) The language used by the audience
B) An identification of how the project meets the criteria of the audience
C) An indication of the writer's credibility
D) The feasibility of the project
E) What information will be required on the application
Q2) In a grant proposal,what does the evaluation section identify?
A) How to measure the success of the program
B) Who is responsible for overseeing the program
C) What the overall program will look like
D) What criteria should be used when deciding to grant to proposal request
E) Why the writer is passionate about the project
Q3) A sales proposal ________.
A) is used exclusively as a persuasive tool
B) cannot serve as a sales contract
C) represents a commitment between both parties when signed by a client
D) is always an unsolicited proposal
E) should not mention the details of the schedule and budget
Q4) How should a writer prepare to write a response to an RFP?
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Chapter 10: Preparing Business Reports
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) A white paper is a report intended to educate the audience - often potential customers - on a topic that is central to a company's business.
A)True
B)False
Q2) According to information designer Edward Tufte,what can be done to help a graph or table better communicate a message?
A) Add gridlines
B) Include a graphically strong border
C) Add design elements for visual interest
D) Combine similar types of data on one table or graph
E) Eliminate distracting content
Q3) Which of the following is an advantage of creating and distributing a web-based report?
A) Reports are easier to design
B) Reports can be printed and stored on the audience's computer
C) Reports are durable and don't disappear when a web address changes
D) Reports can be updated frequently
E) Companies can track people interested in the information
Q4) Identify and discuss ways to create an objective and easy to read report.
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Chapter 11: Preparing and Delivering Business Presentations
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/48665
Sample Questions
Q1) Discuss ways to use your voice effectively during a presentation
Q2) In visual aid presentations,the speaker's words carry the main story of the presentation and the slides primarily provide illustration and backup.
A)True
B)False
Q3) What should be the focus during the middle of the presentation?
A) Points that are meaningful to the audience
B) As many key points as possible within the given time frame
C) Keeping the audience surprised and engaged
D) Creating a strong ending
E) Combatting the primacy effect
Q4) Discuss why it is important to gauge the audience's reaction both during and after a presentation,and effective ways to do so.
Q5) How can a presenter be sure his or her presentation does not sound monotone?
A) Speak to the back of the room
B) Emphasize important words and phrases
C) Speak slowly
D) Use intentional pauses
E) Eliminate filter words
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Chapter 12: Communicating Your Professional Brand: Social
Media, Résumés, Cover Letters, and Interviews
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/48666
Sample Questions
Q1) The chronological résumé ________.
A) is a nontraditional format
B) lists content in sequential order, starting with the oldest and working forward
C) highlights education and work experience as the primary assets of the applicant D) is more appropriate for those applicants who have limited work experience related to the position
E) emphasizes the skills that qualify an applicant for the position
Q2) You can use the format for a direct letter in your cover letter to sell yourself to an employer.
A)True
B)False
Q3) Discuss ways to ensure you present a professional image in a Skype interview.
Q4) When analyzing your strengths and skills,why do you think you should list even those work experiences that don't directly relate to the focus of your current job search?
Q5) Discuss how to respond to an interview question about your "greatest weakness."
Q6) Discuss how to make effective use of technology as you analyze your career goals and begin a job search.
Page 14
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