Business Writing
Mock Exam
Course Introduction
Business Writing is a course designed to equip students with the essential skills needed to communicate effectively in a professional business environment. Emphasizing clarity, conciseness, and proper tone, this course covers the principles of crafting emails, memos, reports, proposals, and other business documents. Students will learn to tailor their messages for different audiences and purposes, utilize proper grammar and formatting, and develop strategies for persuasive and informative writing. Practical assignments and real-world examples help students enhance their ability to convey information and ideas in a way that supports organizational goals and fosters workplace success.
Recommended Textbook
Business Communication 16th Edition by Carol Lehman
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19 Chapters
1308 Verified Questions
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Page 2
Chapter 1: Establishing a Framework for Business Communication
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75 Verified Questions
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Sample Questions
Q1) Employees should set aside their own personal value systems when making ethical decisions for their companies.
A)True
B)False
Answer: False
Q2) Differences in education level,experience,and culture or distractions such as noise,uncomfortable room temperature,and interruptions are examples of
A)feedback.
B)interference.
C)interception.
D)decoding.
Answer: B
Q3) Communication in successful work teams
A)is the same as the process of communication in traditional organizations.
B)is affected primarily by trust building and shared leadership.
C)places reduced emphasis on listening, problem solving, and conflict resolution.
D)replaces vertical information flow with horizontal flow.
Answer: B
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Chapter 2: Focusing on Interpersonal and Group Communication
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Sample Questions
Q1) The comment "I have never heard you speak so well" may be perceived by listeners as containing a negative metacommunication.
A)True
B)False
Answer: True
Q2) Which of the following stages of team development is marked by optimal performance levels?
A)Forming
B)Norming
C)Performing
D)In an effective team, all stages are marked by peak performance Answer: C
Q3) Listening commonly consumes more of a business employee's time than reading,writing,and speaking combined.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Planning Spoken and Written Messages
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Sample Questions
Q1) A message that presents details and explanations before the main idea is arranged deductively.
A)True
B)False
Answer: False
Q2) Which of the following is the BEST example of concise communication?
A)All those employees who are on a salary basis will not receive compensation for number of hours worked in excess of 40 hours per week.
B)Compensation is not available for salaried employees who are asked to work overtime to complete the excess workload.
C)It is standard company policy that those who are salaried as managers are expected to work overtime with no financial compensation.
D)Salaried employees will not receive financial compensation for overtime work. Answer: D
Q3) Fraud refers to errors that can occur in interpreting persuasive messages.
A)True
B)False
Answer: False
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Chapter 4: Preparing Spoken and Written Messages
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Sample Questions
Q1) From a managerial point of view,which is the BEST advice?
A)Leave proofreading to the administrative help.
B)Spot check documents for accuracy before signing them.
C)Read all documents carefully before signing them.
D)Key your own documents, even if you have administrative help.
Q2) Hong's memo that describes new steps for merchandise returns should include which of the following techniques for emphasis?
A)Bulleted list
B)Talking heads
C)Numbered list
D)Boxed text
Q3) Writer's pride of ownership is a desirable characteristic that results when the business writer takes sole responsibility for checking the accuracy of material he/she has written.
A)True
B)False
Q4) The first step in proofreading a document that you have word processed is to use the spell check.
A)True
B)False
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Chapter 5: Communicating Electronically
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Sample Questions
Q1) You receive an email message from a co-manager concerning the negative performance of an employee.How do you respond?
A)Reply to the email, adding your comments to those of your co-manager.
B)Forward the email to the employee.
C)Meet with your co-manager and discuss the employee's weaknesses face to face.
D)Forward the email to your supervisor for her comments.
Q2) During a business lunch with a client,a colleague calls with bad news about another project.You should
A)answer the call at the table and discuss the situation without leaving the table.
B)answer the call at the table, listen to the news calmly, and tell your colleague you will call him back later.
C)excuse yourself from the table, take the call somewhere unobtrusive, handle anything you can handle quickly, and then tell your colleague you will call him back later.
D)let the phone continue to ring at the table without answering.
Q3) Federal laws ensure that email messages employees send at work are private.
A)True
B)False
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Chapter 6: Delivering Good and Neutral News Messages
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Sample Questions
Q1) Which of the following sentences is a good example of a beginning sentence in a favorable reply to a routine request?
A)We can definitely assist you in having your regional conference at the Ritz-Carlton.
B)Thank you for your request.
C)Please let us know the number of rooms you require first.
D)I read your request.
Q2) Ola Jensen has placed her first order with your company.What is the BEST method to let her know you received her order?
A)Send her a preprinted form letter acknowledging the order.
B)Send her a copy of the sales order.
C)Send her sales promotional material.
D)Send her an individualized acknowledgment message about her order.
Q3) The impersonal nature of form letters makes them inappropriate for business purposes.
A)True
B)False
Q4) List the steps in the deductive outline used for good- and routine-news messages.Explain why the deductive outline is recommended for these messages.
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Page 8
Chapter 7: Delivering Bad-News Messages
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Sample Questions
Q1) Greg Komuro often delivers messages to clients in which he must convey negative ideas.Which of the following techniques could Greg use to subordinate bad news?
A)Passive voice and abstract nouns as the subjects of sentences
B)Passive voice and the placement of the negative message in an independent clause
C)Active voice and positive language
D)Active voice and placement of the negative message in the dependent clause
Q2) "I have received and read your letter of April 12" is an effective neutral way to begin the first paragraph of a bad-news message.
A)True
B)False
Q3) Several methods exist for people to protect their anonymity in cyperspace.Which one is NOT a method for this protection?
A)Anonymous remailers
B)Pseudonymity
C)Anonymity website
D)User ID number
Q4) List and explain three stylistic aspects of writing a bad-news statement.
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Chapter 8: Delivering Persuasive Messages
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Sample Questions
Q1) Which of the following is the BEST beginning to a persuasive claim message to Ruth's Catering?
A)Please reimburse a total of $1,500 for serving the wrong meal at our recent company dinner.
B)Because you served the wrong menu at our recent company dinner, I am requesting that you reimburse us a total of $1,500.
C)A problem occurred with the catering we recently received from Ruth's Catering.
D)Satisfying customer needs has obviously been a cornerstone in the success of Ruth's Catering.
Q2) Habitat for Humanity has used persuasion to effectively gain donations of time,talent,and resources.
A)True
B)False
Q3) While the majority of claims against companies come from unethical individuals,companies must still respond because of the few who believe they have a legitimate claim.
A)True
B)False
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10
Chapter 9: Understanding the Report Process and Research Methods
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Sample Questions
Q1) Referencing is essential when material is quoted from a source and is optional when paraphrasing.
A)True
B)False
Q2) As a business researcher,one may safely accept published material as being objective.
A)True
B)False
Q3) If your research calls for counting the number of people entering two grocery stores,recording certain physical characteristics,and comparing those two sets of data,you would be conducting ____ research.
A)observational
B)normative
C)experimental
D)replication
Q4) Email polling is a popular primary research method,though it typically takes longer to conduct than other data collection methods.
A)True
B)False
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Chapter 10: Managing Data and Using Graphics
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Sample Questions
Q1) The BEST graphic device to represent the sales of DVR devices over the last five years,with proportionate sales reflected for four age categories each year would be a A)segmented bar chart.
B)table.
C)line chart.
D)horizontal bar chart.
Q2) You want to show actual and budgeted expenses over the last five years for your company.The BEST graphic to use is a A)line chart.
B)bar chart.
C)broken-bar chart.
D)table.
Q3) Which of the following statements is accurate concerning digital material on YouTube?
A)Video material is exempt from copyright requirements.
B)Users can flag content they feel is inappropriate.
C)A majority of employers use YouTube to view video resumes of applicants.
D)YouTube is an effective but expensive method for businesses to promote their products.
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Page 12
Chapter 11: Organizing and Preparing Reports and Proposals
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Sample Questions
Q1) Which of the following descriptions is most valid,as it applies to accurate methods of analyzing data?
A)Judging data on the basis of personal consideration
B)Judging data on the basis of the evidence and soundness of research techniques
C)Judging data on the basis of the evidence and on the character and ability of the study's participants
D)Judging data on the basis of evidence and on personal opinions about the subject
E)Judging data on the basis of findings of similar studies
Q2) An analytical report
A)is designed to solve a specific problem or answer research questions.
B)draws inferences in its body and therefore does not have a conclusions section.
C)neither a nor b is correct.
D)both a and b are correct.
Q3) When a consultant proposes a program to a client,the most suitable report form is a memorandum report.
A)True
B)False
Q4) Discuss guidelines for the writing process when preparing a proposal.
Page 13
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Chapter 12: Designing and Delivering Business
Presentations
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Sample Questions
Q1) To be effective as a presenter,you must spend time learning about the audience.
A)True
B)False
Q2) To produce a unified team presentation,many experts recommend scheduling at least five practice sessions.
A)True
B)False
Q3) When creating a "winning team" to prepare and deliver a team presentation,
A)"divvy up" the work into pieces and go through one complete practice prior to the presentation date.
B)choose all members based on their presentation skills.
C)determine whether each selected member will be committed to supporting the team strategy and schedule.
D)use all of the above strategies.
Q4) North Americans are perceived by members of some cultures as too casual in their presentation style.
A)True
B)False
Q5) Explain the value of knowing an audience in preparing a presentation.
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Chapter 13: Preparing Résumés and Application Letters
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Sample Questions
Q1) Describe three steps in the research phase of a job search.
Q2) You are organizing your résumé for a highly competitive summer internship with an accounting firm.You believe your education is your strongest qualification because your work experience has been seasonal jobs at minimum wage.You also believe that your abilities,interests,and character are qualities that closely parallel the job description supplied by the business.What type of résumé would be LEAST preferred for conveying your strengths?
A)Chronological
B)Functional
C)Chrono-functional
D)All are equally preferred.
Q3) Including complete information about your references on a résumé
A)is necessary, since employers check references before scheduling interviews.
B)is optional, since a list of references can typically be provided after a successful interview.
C)is inappropriate, because the list takes up needed space.
D)is illegal since contacting persons for recommendations before an interview is an invasion of privacy.
Q4) Discuss five guidelines for producing a résumé for posting to YouTube.
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Chapter 14: Interviewing for a Job and Preparing Employment Messages
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Sample Questions
Q1) An interviewer would likely presume that an applicant is truly interested in the job if the applicant
A)wears conservative and professional clothing.
B)shares knowledge about the company, its products, and services.
C)follows up the interview with a thank-you message.
D)does all of the above.
Q2) Gabrielle has an interview for a position in sales.Which of the following would most likely contribute to a favorable first impression in the interview.
A)Maintain eye contact and use body language to convey confidence.
B)Use the interviewer's first name to convey friendliness.
C)Gently shake hands so that the impression given is not overbearing.
D)Sit back and relax to appear in control of the situation.
Q3) Since interviewers typically delay forming their impression about an applicant until well into the interview,the interviewee need not be concerned with nervousness or a slow warm up in the first few minutes.
A)True
B)False
Q4) Discuss appropriate ways to respond to illegal interview questions.
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Q5) List five types of employment interviews and describe when each would be used.
Chapter 15: Document Format and Layout Guide
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Sample Questions
Q1) Depending on the preference of the company,memos may be appropriately printed on
A)memo forms.
B)plain paper.
C)company letterhead stationery.
D)any of the above.
Q2) When an attention line is used in a letter,it appears as the first line of the letter address.
A)True
B)False
Q3) Most business letters and memos are prepared with
A)justified left and right margins.
B)justified left margin and ragged right margin.
C)ragged left margin and justified right margin.
D)ragged left and right margins.
Q4) Personal and professional titles,such as Mr.,Ms.,and Dr.,should be omitted in the letter address section of a letter document.
A)True
B)False
Q5) Discuss the use of emoticons in business messages.
Q6) Explain the two common punctuation styles used in business letters.
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Chapter 16: Referencing Styles
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Sample Questions
Q1) Which of the following is FALSE concerning the Purdue OWL site?
A)The site contains examples for citing references in APA style only.
B)The site contains examples for citing printed sources.
C)The site contains examples for citing electronic sources.
D)All of the above are true.
Q2) Which of the following does NOT provide assistance when using APA referencing?
A)Publication Manual of the American Psychological Association
B)MLA Handbook for Writers of Research Papers
C)OWL website developed by Purdue
D)All of the above provide assistance.
Q3) You are preparing a report on professional ethics in which you quote the author of a current issue of Journal of Business Ethics.If you are using APA style,the citation for the direct quote in the text includes
A)author's name and page number
B)author's name and date
C)author's name, date, and page number
D)article title, date, and page number
Q4) Some word processing programs assist in the creation of reference pages.
A)True
B)False
Page 18
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Chapter 17: Language Review and Exercises
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Sample Questions
Q1) A semicolon is used after a complete thought that introduces a list of items.
A)True
B)False
Q2) It is unnecessary for a pronoun to agree in number with the noun for which it stands.
A)True
B)False
Q3) To avoid a dangling modifier phrase,place an introductory phrase near the subject of the independent clause it modifies.
A)True
B)False
Q4) Numbers one through nine should be spelled out if no larger number appears in the same sentence.
A)True
B)False
Q5) You should use figures to express dates,sums of money,and decimals,but spell out distance,weights,and page numbers.
A)True
B)False
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Chapter 18: Extension Course Posttest
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Sample Questions
Q1) An interviewer who follows a predetermined agenda,including a series of questions and statements designed to elicit necessary information is conducting which type of interview?
A)Stress interview
B)Focused interview
C)Structured interview
D)Group interview
Q2) Which of the following guidelines is appropriate when preparing both memo and letter reports?
A)Use personal writing style, including first- and second-person language.
B)Use deductive approach, regardless of the message content.
C)Avoid the use of headings, tables, or graphic elements.
D)All of the above are appropriate.
Q3) When writing a message offering constructive criticism,the writer's primary consideration should be
A)identifying who made the error.
B)offering input that could benefit many.
C)getting even for the mistake that was made.
D)none of the above.
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Page 20
Chapter 19: Extension Course Pretest
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Sample Questions
Q1) Which of the following is NOT true when using color in a presentation graphic?
A)Brighter colors give a less formal look than do subdued colors.
B)Blues and greens relax, while reds and oranges stimulate.
C)Red and green are good colors to use to differentiate important ideas.
D)Too much use of color can distract and agitate the audience.
Q2) A supervisor notices that an employee has been late to work for three days this week.What action would be LEAST recommended for fostering open communication?
A)Call the employee to ask him about the lateness.
B)Write the employee a disciplinary memorandum about the lateness.
C)Meet with the employee face-to-face to discuss the lateness.
D)Send the employee an email message about his or her lateness.
Q3) Which of the following stages is LEAST likely to occur in team development?
A)storming
B)performing
C)norming
D)forming
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