Business Writing
Exam Practice Tests
Course Introduction
Business Writing is a practical course designed to develop essential written communication skills required in the professional world. Students will learn how to craft clear, concise, and persuasive business documents, including emails, memos, reports, proposals, and resumes. The course emphasizes the principles of effective writing, audience awareness, organization, tone, and proper formatting. Through a combination of real-world case studies, writing exercises, and peer review, participants gain confidence in producing professional documents tailored to specific business contexts and objectives.
Recommended Textbook
Business Communication Polishing Your Professional Presence 3rd Edition by Barbara G. Shwom
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12 Chapters
1194 Verified Questions
1194 Flashcards
Source URL: https://quizplus.com/study-set/2448
Page 2
Chapter 1: Developing Your Professional Presence
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Cultural sensitivity ________.
A) applies only to international communication
B) deals exclusively with people who are non-native English speakers
C) does not refer to cultural differences among people of different ages
D) may apply to cultural differences between people of different genders
E) is impossible to achieve given the diversity in the world today
Answer: D
Q2) Which of the following is considered to be one of the three core abilities for a successful communicator?
A) Interpersonal communication
B) Listening skills
C) Presentation skills
D) Communicating through leadership
E) Group management
Answer: A
Q3) The use of social media at the workplace decreases employee satisfaction as it relates to brand awareness.
A)True
B)False
Answer: False
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Chapter 2: Working With Others: Interpersonal, Intercultural, and Team Communication
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is an example of an affective conflict?
A) Two employees having different ideas about how to reach a sales goal
B) Two coworkers disagreeing about the best way to market a new product
C) Two colleagues becoming personally annoyed at each other after a contentious meeting
D) Two managers with conflicting opinions on how best to trim the company's budget
E) Two interns with differing ideas on how to complete a task
Answer: C
Q2) Accusatory language focuses negative attention on the issue rather than on the person.
A)True
B)False
Answer: False
Q3) Good teams are results-oriented,meaning the team's success is measured by results,not effort.
A)True
B)False
Answer: True
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Chapter 3: Managing the Communication Process
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Samantha is asked by her boss to attend the supervisors' meeting in the afternoon,and to participate in a brief discussion on the flex-time schedule proposal her department is supporting.Which of the following is true about Samantha's preparation for this meeting?
A) She should anticipate and outline the questions and objections the supervisors will have to this proposal, so that she can address them.
B) She should create a list of only a few bullet points focusing on the benefits this proposal has for herself and her coworkers.
C) She should create an elaborate outline and distribute it at the meeting.
D) She should focus on only the benefits of the proposal.
E) It is best to enter a situation like this without an outline and just be spontaneous.
Answer: A
Q2) The ACE process for communication can only be used in very complex situations.
A)True
B)False
Answer: False
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5
Chapter 4: Communicating Routine Messages and Building
Goodwill
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Assuming a customer claim will be granted,what type of response will allow the company to build a better relationship with the customer?
A) Direct
B) Indirect
C) Condolence
D) Goodwill
E) Thank you
Q2) What is the point of sending "for-your-information" messages,if they are not related to business information?
Q3) When using FYI messages,who is likely to gain the most benefit from the message?
A) The organization
B) The sender
C) The receiver
D) Those who receive a blind carbon copy
E) Both the sender and the receiver
Q4) Discuss why it is important to use the "you" perspective in your request messages.
Q5) How is the use of instant messaging (IM)at work different from the use of instant messaging in one's personal life? Provide examples.
Page 6
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Chapter 5: Communicating Persuasive Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Discuss ways to build credibility when facing an unknown audience.
Q2) A persuasive appeal that uses _____ may be supported by including a small or free gift.
A) consistency
B) social proof
C) liking
D) reciprocity
E) scarcity
Q3) To develop the most persuasive content for a communication,what must first be understood by the communicator?
A) What kind of content will best motivate the audience
B) What key questions should be asked of the audience
C) Where the audience is located
D) Whether or not the audience finds you credible
E) The problem that needs to be resolved
Q4) Persuasion is the process of influencing your audience to agree with your point of view,recommendation,or request.
A)True
B)False
Q5) Describe the outline for the AIDA process,as it applies to a sales message.
Page 7
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Chapter 6: Communicating Bad News
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Sample Questions
Q1) Before ________ a bad-news message,________ the situation by asking yourself several questions that help you develop content and choose the best medium.
A) analyzing; evaluate
B) analyzing; compose
C) composing; encode
D) composing; analyze
E) evaluating; compose
Q2) When positioning the bad news,what is one way to soften the impact?
A) Position the bad news in the first sentence.
B) Use an active voice.
C) Clearly identify what the audience did to cause the bad news.
D) Use negative words as much as possible.
E) Begin with good news or audience benefits.
Q3) Which field helps organizations help manage change that may be considered negative?
A) Human Resources
B) Change Management
C) Public Relations
D) Law
E) Strategic Planning
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Chapter 7: Using Social Media in Business
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99 Flashcards
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Sample Questions
Q1) Developing and implementing a social media strategy requires the investment of significant time,and often,money.
A)True
B)False
Q2) When using social media to talk about topics related to your business,how can you make the information valuable to the audience?
A) Make the posting casual and conversational
B) Make the information useful and interesting
C) Use only original content
D) Use the site for self-promotion and to emphasize the sale of products and services
E) Include links to other social media sites
Q3) Social media content refers to any text,image,audio,or video published through a social media outlet.
A)True
B)False
Q4) Discuss the importance of building a positive online community and strategies used to achieve it.
Q5) How can an organization make their social media content most effective?
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Chapter 8: Finding and Evaluating Business Information
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100 Flashcards
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Sample Questions
Q1) How can a researcher who is using secondary sources be sure to use the information accurately?
A) Do not provide context for the information
B) Quote information that is important
C) Shape data to support conclusions or recommendations
D) Verify the data on an online search engine
E) Know the intention of the source
Q2) When determining how credible an author is,what type of question should you consider?
A) Do others frequently cite the source?
B) How current is this information?
C) Does the author provide support for claims?
D) Are any web links broken?
E) Does the author acknowledge and respond to opposing points of view?
Q3) Reading a blog written by an industry expert can be considered similar to _____.
A) conducting primary research
B) utilizing tertiary research
C) observational research
D) interviewing experts
E) secondary research
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Chapter 9: Preparing Persuasive Business Proposals
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Sample Questions
Q1) When writing grant proposals,it is a good idea to identify a funding agency that is a good match with the project you are trying to fund.
A)True B)False
Q2) Describe some of the differences between the U.S.approach to business proposals and that of Brazil,China,and Italy.
Q3) When developing a proposal,how can a writer help to ensure the proposal is ethical?
Q4) A proposal must provide details about how it will be implemented and explain costs. A)True B)False
Q5) Why is it important to summarize a current business problem,need,or opportunity in a proposal?
Q6) A proposal must only provide information; it need not motivate your audience to act. A)True B)False
Q7) How can the ACE process help a writer when submitting an online proposal?
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Page 11
Chapter 10: Preparing Business Reports
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99 Flashcards
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Sample Questions
Q1) Business reports rarely identify the author,but instead focus on the audience.
A)True
B)False
Q2) Discuss the advantages of appropriate documentation.
Q3) What does Edward Tufte,the famous information designer,recommending when developing graphs and tables that communicate?
Q4) A paraphrase is a version of someone else's original content but in your own words.
A)True
B)False
Q5) According to information designer Edward Tufte,what can be done to help a graph or table better communicate a message?
A) Add gridlines
B) Include a graphically strong border
C) Add design elements for visual interest
D) Combine similar types of data on one table or graph
E) Eliminate distracting content
Q6) Discuss how graphics can mislead readers.
Q7) What is the difference between a table and a graph,and how is each used?
Page 12
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Chapter 11: Preparing and Delivering Business Presentations
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) Explain the steps involved in analyzing your message.
Q2) Starting a presentation with a(n)________ can be risky.
A) fact
B) anecdote
C) quotation
D) question
E) statistic
Q3) During a presentation,restrict yourself to using only slides to aid in audience understanding.
A)True
B)False
Q4) A(n)________ is a very short story,usually a true one,that can bring a subject to life.
A) citation
B) anecdote
C) quotation
D) message headline
E) paraphrase
Q5) How would you plan an effective Q&A session for both individual and team-led presentations?
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Chapter 12: Communicating Your Professional Brand: Social
Media, Résumés, Cover Letters, and Interviews
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) ________ are abilities that make you an asset to a company.
A) Passions
B) Personal preferences
C) Skill inventories
D) Sellable qualities
E) Motor skills
Q2) Describe the significance of your appearance during a job interview.
Q3) When asked about your greatest weakness,you should ________.
A) never offer a real weakness
B) frame a strength to sound like a weakness
C) suggest that you work too hard or that you're a perfectionist
D) mention a real weakness and how you are trying to improve it
E) decline answering the question
Q4) Employers cite dressing inappropriately as one of the biggest mistakes job applicants make in interviews.
A)True
B)False
Q5) Discuss ways to ensure you present a professional image in a Skype interview.
Q6) Discuss the connection between a résumé and a cover letter.
Q7) Why shouldn't you speak negatively about your current job in an interview? Page 14
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