Business Technology Management
Study Guide Questions
Course Introduction
Business Technology Management is an interdisciplinary course that explores the strategic role of information technology in modern organizations. It examines how businesses can leverage technological innovations to improve processes, drive growth, and gain competitive advantage. Students learn about the alignment of IT strategy with business objectives, the management of digital transformation, and the governance of IT resources. The course covers key topics such as enterprise systems, data analytics, emerging technologies, and the ethical considerations involved in technological decision-making, preparing students to effectively manage and lead in technology-driven business environments.
Recommended Textbook
Business Driven Technology 5th Edition by Paige Baltzan
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1076 Verified Questions
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Page 2
Chapter 1: Business Basics
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Sample Questions
Q1) Identify the four primary financial statements used by most organizations. Answer: Balance sheet.-The balance sheet gives an accounting picture of property owned by a company and of claims against the property on a specific date. The balance sheet is based on the fundamental accounting principle that assets = liabilities + owner's equity. Income statement-The income statement (also referred to as earnings report, operating statement, and profit-and-loss (P&L) statement) reports operating results (revenues minus expenses) for a given time period ending at a specified date. Revenue refers to the amount earned resulting from the delivery or manufacture of a product or from the rendering of a service. Statement of owner's equity-The statement of owner's equity (also called the statement of retained earnings or equity statement) tracks and communicates changes in the shareholder's earnings. Profitable organizations typically pay the shareholders dividends. Dividends are a distribution of earnings to shareholders. Statement of cash flows-Cash flow represents the money an investment produces after subtracting cash expenses from income. The statement of cash flows summarizes sources and uses of cash, indicates whether enough cash is available to carry on routine operations, and offers an analysis of all business transactions, reporting where the firm obtained its cash and how it chose to allocate the cash. The cash flow statement shows where money comes from, how the company is going to spend it, and when the company will require additional cash.
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Page 3
Chapter 2: Business Process
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Sample Questions
Q1) Which of the following is not a business process term?
A) Business process
B) Business process model
C) Business process model tools
D) Business process reengineering
Answer: C
Q2) Business process management (BPM) integrates all of an organization's business process to make individual processes more efficient. BPM can be used to solve a single glitch or to create one unifying system to consolidate a myriad of processes.
A)True
B)False
Answer: True
Q3) Which of the following is one of the important characteristics of business processes?
A) The process is cross-departmental
B) The process is based on how work should be done across organizations
C) The process occurs only within organizations
D) The process has internal users only
Answer: A
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4
Chapter 3: Hardware and Software
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Sample Questions
Q1) What provides the tools for data retrieval, modification, deletion, and insertion?
A) Data management
B) Desktop publishing
C) Email
D) Groupware
Answer: A
Q2) What is system software?
A) Controls how the various technology tools work together along with the application software
B) Controls the application software and manages how the hardware devices work together
C) Provides additional functionality to the operating system
D) Used for specific information processing needs, including payroll, customer relationship management, project management, training, and many others
Answer: A
Q3) ____________ increases the cooperation and joint productivity of small groups of co-workers.
Answer: Groupware
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Chapter 4: Enterprise Architectures
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Sample Questions
Q1) What includes the plans for how an organization will build, deploy, use, and share its data, processes, and IT assets?
A) Enterprise architect
B) Information architecture
C) Enterprise architecture
D) Infrastructure architecture
Q2) ____________ is a backup operational mode in which the functions of a computer component (such as a processor, server, network, or database) is assumed by secondary system components when the primary component becomes unavailable through either failure or scheduled down time.
Q3) What ensures all systems are functioning correctly and providing accurate information?
A) Reliability
B) Availability
C) Flexibility
D) Performance
Q4) A(n) ______________ site is a separate facility that does not have any computer equipment, but is a place where employees can move after the disaster.
Q5) Describe how an organization can implement a solid information architecture.
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Chapter 5: Networks and Telecommunications
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Sample Questions
Q1) Describe the business benefits associated with VoIP.
Q2) What spans a large geographic area, such as a state, province, or country?
A) Local area network
B) Wide area network
C) Metropolitan area network
D) Peer-to-peer network
Q3) Hypertext Transfer Protocol (HTTP) uses TCP/IP technology to transmit voice calls over long-distance telephone lines.
A)True
B)False
Q4) Which of the following is not a network topology?
A) Bus
B) Ring
C) Ethernet
D) Star
Q5) List and describe the four components that differentiate networks.
Q6) Transmission Control Protocol/ _________ Protocol provides the technical foundation for the public Internet as well as for large numbers of private networks.
Q7) Identify the advantages and disadvantages of broadband technology.
Page 7
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Chapter 6: Information Security
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Sample Questions
Q1) What includes a variety of threats such as viruses, worms, and Trojan horses?
A) Malicious code
B) Hoaxes
C) Spoofing
D) Sniffer
Q2) What floods a website with so many requests for service that it slows down or crashes the site?
A) Computer virus
B) Worm
C) Denial-of-service attack
D) None of the above
Q3) What is the most secure type of authentication?
A) Something the user knows such as a user ID and password
B) Something the user has such as a smart card or token
C) Something that is part of the user such as a fingerprint or voice signature
D) Combination of all of the above
Q4) Tokens are small electronic devices that change user passwords __________.
Q5) Smart card is a(n) ___________ that is around the same size as a credit card, containing embedded technologies that can store information and small amounts of software to perform some limited processing.
Page 8
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Chapter 7: Ethics
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Sample Questions
Q1) Information technology _________ is tracking people's activities by such measures as number of keystrokes, error rate, and number of transactions processed.
Q2) Information technology monitoring tracks people's activities by such measures as number of keystrokes, error rate, and number of transactions processed.
A)True
B)False
Q3) Ethical computer use policy contains general principles to guide computer user behavior.
A)True
B)False
Q4) Describe the important ethical concepts steaming from information technology.
Q5) _______________ is software to generate ads that installs itself on a computer when a person downloads some other program from the Internet.
Q6) Explain the statement "information has no ethics."
Q7) The _________ of information act allows any person to examine government records unless it would cause an invasion of privacy.
Q8) _________ is unsolicited email.
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Chapter 8: Supply Chain Management
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Sample Questions
Q1) Collaborative ___________ planning helps organizations reduce their investment in inventory, while improving customer satisfaction through product availability.
Q2) What is the average amount of inventory held to satisfy customer demands between inventory deliveries?
A) Safety inventory
B) Cycle inventory
C) Performance inventory
D) Capacity inventory
Q3) What are the three primary components an organization should consider when determining its facilities strategy?
A) Location, inventory, transportation
B) Location, capacity, operational design
C) Capacity, operational design, information
D) Capacity, operational design, transportation
Q4) What would an organization choose that focuses on transportation efficiency?
A) Ship its products directly to its customers
B) Ship its products to a distributor that ships the products to customers
C) Ship its products to a distributor by air only
D) Ship its products to its customers by boat
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Chapter 9: Customer Relationship Management
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Sample Questions
Q1) Which of the following operational CRM technologies does the sales department typically use?
A) Campaign management, contact management, opportunity management
B) Sales management, contact management, contact center
C) Sales management, call scripting, opportunity management
D) Sales management, contact management, opportunity management
Q2) What guides users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?
A) Campaign management system
B) Cross-selling
C) Up-selling
D) List generator
Q3) RFM stands for Regency, Frequency, and Monetary.
A)True
B)False
Q4) ___________ relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects, which optimizes supplier selection.
Q5) Describe three CRM technologies used by sales departments.
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Chapter 10: Enterprise Resource Planning
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Sample Questions
Q1) Which of the following is an extended ERP component?
A) Business intelligence
B) Ebusiness
C) Customer relationship management
D) None of the above
Q2) Which of the following is a primary risk associated with an ERP implementation?
A) Quality
B) Lost information
C) Cost
D) Employee turnover
Q3) Which component is a credit-management feature typically included?
A) Accounting and finance components
B) Production and managerial management components
C) Human resource components
D) Production and materials management components
Q4) Describe the three primary components found in core enterprise resource planning.
Q5) Reducing inventory is a common ERP __________.
Q6) __________ is the B2B purchase and sale of supplies and services over the Internet.
Page 12
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Chapter 11: Ebusiness
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Sample Questions
Q1) Compare ISPs, OSPs, and ASPs. Be sure to include an overview of common services provided by each.
Q2) What is an electronic check?
A) An Internet-based company that facilitates payments over the Internet
B) A mechanism for sending a payment from a checking or savings account
C) A system that sends bills over the Internet and provides an easy-to-use mechanism to pay the bill
D) Both software and information-the software provides security for the transaction and the information includes payment and delivery information
Q3) In a ___________ socket layer (1) creates a secure and private connection between a client and server computer, (2) encrypts the information, and (3) sends the information over the Internet.
Q4) Content providers are companies that use the Internet to distribute copyrighted content, including news, music, games, books, movies, and many other types of information.
A)True
B)False
Q5) ___________ brokers act as intermediaries between buyers and sellers of goods and services.
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Chapter 12: Global Trends on OLC
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Sample Questions
Q1) Which of the following is one of the primary reasons for the increase in Internet use?
A) Reorganization
B) Connectivity technology
C) Organizational restructuring
D) All of the above
Q2) Describe one technology trend discussed in the text and identify the potential business impacts related to the trend.
Q3) All of the following are countries expected to have the largest increases in population between 2000 and 2050, except:
A) Palestinian territory
B) India
C) Democratic Republic of the Congo
D) Yemen
Q4) Trend projection is the examination of a trend to identify its nature, causes, speed of development, and potential impacts.
A)True
B)False
Q5) The global economy is becoming more ___________.
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Chapter 13: Strategic Outsourcing on OLC
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Q1) What category of outsourcing countries includes Argentina, Chile, Costa Rica, New Zealand, Thailand, and Ukraine?
A) The leaders
B) The up-and-comers
C) The rookies
D) None of the above
Q2) What category of outsourcing countries includes Canada, India, Ireland, Israel, and the Philippines?
A) The leaders
B) The up-and-comers
C) The rookies
D) None of the above
Q3) Canada is considered a rookie outsourcing country.
A)True
B)False
Q4) The leaders, the newcomers, and the rookies are the three categories of outsourcing countries.
A)True
B)False
Q5) List and describe the three categories of outsourcing countries.
Page 15
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Chapter 14: Systems Development
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Sample Questions
Q1) ____________ implementation has only a small group of people use the new system until it is evident that the new system performs correctly and then adds the remaining people to the new system.
Q2) The ______________ phase involves establishing a high-level plan of the intended project and determining project goals.
Q3) What is phased implementation?
A) Using both the old and new systems until it is evident that the new system performs correctly
B) Discarding the old system completely and immediately start to use the new system
C) Having only a small group of people use the new system until it is evident that the new system performs correctly and then adding the remaining people to the new system
D) Implementing the new system in phases until it is evident that the new system performs correctly and then implementing the remaining phases of the new system
Q4) ____________ testing tests each unit of code as soon as the unit is complete to expose faults in the unit regardless of its interaction with other units.
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Chapter 15: Project Management
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Sample Questions
Q1) What is the logical relationship that exists between the project tasks, or between a project task and a milestone?
A) Resource
B) Task
C) Dependency
D) Activity
Q2) Who is the person or group who provides the financial resources for the project?
A) Project manager
B) Project stakeholders
C) Executive sponsor
D) All of the above
Q3) _________ management is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements.
Q4) A project ____________ is a formal, approved document that manages and controls project execution.
Q5) Highlight the components of a project charter.
Q6) Describe the project stakeholder's and executive sponsor's roles in choosing strategic projects.
Q7) Explain change management and how an organization can prepare for change.
Page 17
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Chapter 16: Operations Management
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Sample Questions
Q1) _______ planning focuses on producing goods and services as efficiently as possible within the strategic plan.
Q2) Which of the following is an example of a goods or a service?
A) Dental/Medical Records
B) DVDs
C) Downloadable MP3s
D) All of the above
Q3) What describes all of the activities managers do to help companies create goods?
A) Operations Management
B) Productions Management
C) Transformation process
D) Production
Q4) Describe the five characteristics of competitive priorities.
Q5) Which type of operational planning uses inventory management and control systems?
A) Strategic planning
B) Tactical planning
C) Operational planning and control
D) All of the above depending on the industry
Q6) Explain operations management role in business.
18
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Chapter 17: Organizational Architecture Trends
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Q1) What is a model of software deployment where an application is licensed for use as a service provided to customers on-demand.
A) Cloud Computing
B) Software as a Service
C) Loose Coupling
D) Grid Computing
Q2) What is an aggregation of geographically dispersed computing, storage, and network resources, coordinated to deliver improved performance, higher quality of service, better utilization, and easier access to data?
A) Virtualization
B) Interoperability
C) Loose Coupling
D) Grid Computing
Q3) Loose coupling is simply a way of ensuring that the technical details such as language, platform and so on are _____________ from the service.
Q4) Explain how Moore's law affects the increasing need for virtualization?
Q5) ________________ computing refers to resources and applications hosted remotely as a shared service over the Internet.
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Chapter 18: Business Intelligence
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Sample Questions
Q1) Which company uses statistical analysis to automatically detect potential issues, provide quick and easy access to reports, and perform multidimensional analysis on all warranty information?
A) Burlington Northern and Santa Fe Railroad
B) BostonCoach
C) Verizon Communications
D) Whirlpool
Q2) Which type of BI manages daily operations and integrates BI with operational systems?
A) Operational BI
B) Tactical BI
C) Strategic BI
D) All of the above
Q3) What is time-series information?
A) Analyzes checkout scanner information
B) Time-stamped information collected at a particular frequency
C) Reveals the degree to which variables are related
D) All of the above
Q4) Describe the four categories of BI business benefits.
Q5) Describe the three common forms of data-mining analysis?
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Chapter 19: Global Information Systems
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Sample Questions
Q1) Managing global enterprise architectures is a key global IT challenge for the 21<sup>st</sup> century. What is included in the term global enterprise architectures?
A) Internet, intranet, economics, and politics
B) Internet, intranet, extranet, and other telecommunication networks
C) Internet, extranet, regulatory, and compliance
D) All of the above
Q2) What are the four global IT business management areas critical to running multinational companies?
A) Business strategies, enterprise architectures, information issues, systems development
B) Business strategies, information architectures, economic issues, telecommunication issues
C) Business politics, enterprise architectures, telecommunication issues, systems development
D) Business economics, enterprise architectures, information issues, telecommunication issues
Q3) Explain the cultural, political, and geoeconomic challenges facing global businesses.
Q4) ____________ is the act of conforming, acquiescing, or yielding.
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Chapter 20: Mobile Technology
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Sample Questions
Q1) A geographic information system (GIS) is designed to work with information that can be shown on a map.
A)True
B)False
Q2) What are the two components of a WiMAX system?
A) WiMAX tower, WiMAX GPS
B) WiMAX tower, WiMAX receiver
C) WiMAX receiver, WiMAX transponder
D) WiMAX transponder, WiMAX tower
Q3) Describe RFID and how it can be used to help make a supply chain more effective.
Q4) A smartphone combines the functions of a cellular phone and a PDA in a single device.
A)True
B)False
Q5) Cellular telephones (cell phones) work by using _____________ to communicate with radio antennas (or towers) placed within adjacent geographic areas called cells.
Q6) A ___________ combines the functions of a cellular phone and a PDA in a single device.
Q7) Describe how satellite technology works.
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