Business Technology Management
Final Exam
Course Introduction
Business Technology Management explores the intersection of business processes and information technology, equipping students with the skills to effectively align technological innovations with organizational strategies. The course covers topics such as digital transformation, IT governance, enterprise systems, and the management of information resources, emphasizing the ways technology can drive competitive advantage and operational efficiency. Students will analyze real-world cases to understand how businesses leverage technology to address challenges, innovate, and adapt in a rapidly changing digital landscape, preparing them for leadership roles at the nexus of business and technology.
Recommended Textbook Management Information Systems 2nd Edition by Paige Baltzan
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12 Chapters
1866 Verified Questions
1866 Flashcards
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Page 2
Chapter 1: Management Information Systems: Business Driven
MIS
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209 Verified Questions
209 Flashcards
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Sample Questions
Q1) Which of the following represents procurement as part of the support value activities in a value chain analysis?
A)Purchases inputs such as raw materials, resources, equipment and supplies.
B)Applies MIS to processes to add value.
C)Distributes goods and services to customers.
D)Promotes, prices, and sells products to customers.
Answer: A
Q2) If you were thinking about a washing machine as a system, which of the following represents the outputs?
A)The dirty clothes, water, and detergent.
B)The clean clothes.
C)The wash and rinse cycle.
D)The light indicating that the washer is off balance and has stopped.
Answer: B
Q3) Which of the following is not considered a core driver of the information age?
A)Information.
B)Business Intelligence.
C)Competitive Intelligence.
D)Data.
Answer: C
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Chapter 2: Decision and Processes: Value Driven Business
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243 Verified Questions
243 Flashcards
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Sample Questions
Q1) Which of the following is not considered a challenge facing most managers today?
A)Managerial decisions must be made quickly.
B)Strategic decisions need to be made by applying analysis techniques.
C)Artificial intelligence is required by all managers to be successful.
D)Managerial decisions require large amounts of information to analyze.
Answer: C
Q2) Review the following list of key terms and determine which one typically occurs during operational business process improvement.
A)Automation
B)Streamlining
C)Reengineering
D)Improvement
Answer: A
Q3) The manipulation of information to create business intelligence in support of strategic decision making is referred to as OLTP, or online transaction processing.
A)True
B)False
Answer: False
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4
Chapter 3: Ebusiness: Electronic Business Value
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269 Verified Questions
269 Flashcards
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Sample Questions
Q1) Which of the following produces an improved product customers are eager to buy, such as a faster car or larger hard drive?
A)Sustaining technology
B)Disruptive technology
C)Reputation system
D)Personalization
Answer: A
Q2) Erik is the president and owner of Watch Out, a local website development company that helps clients create and build unique websites.Many of his daily tasks are heavily technical in nature and require a high level of computer programming and Internet knowledge.Which of the following would Erik primarily use when performing his daily tasks?
A)Source code
B)Brick-and-mortar
C)Information reach
D)Explicit knowledge
Answer: A
Q3) A(n) ___________ technology produces an improved product customers are eager to buy.
Answer: Sustaining
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Chapter 4: Ethics and Information Security: MIS Business
Concerns
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225 Verified Questions
225 Flashcards
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Sample Questions
Q1) What type of encryption technology uses multiple keys, one for public and one for private?
A)Private key encryption
B)Policy key encryption
C)Public key encryption
D)Protective key code
Q2) Which of the following terms refers to a contractual stipulation to ensure that ebusiness participants do not deny their online actions?
A)Compliance
B)Noncommittal
C)Nonrepudiation
D)Erepudiation
Q3) What type of Internet monitoring technique records information about a customer during a web surfing session, such as what websites were visited and how long the visit was, what ads were viewed, and what was purchased?
A)Key logger
B)Stealthware
C)Clickstream
D)Web log
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Chapter 5: Infrastructure: Sustainable Technologies
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Which of the following agile MIS infrastructure characteristics refers to the ability of an application to operate on different devices or software platforms, such as different operating systems?
A)Reliability
B)Portability
C)Maintainability
D)Usability
Q2) What has the ability to recover information or systems in the event of catastrophic disasters?
A)Recovery
B)Disaster recovery
C)Backup
D)Failback
Q3) Sustainable MIS is a critical part of corporate _________ responsibility, that is, companies' acknowledged responsibility to society.
Q4) Failback occurs when the primary machine recovers and resumes operations, taking over from the secondary server.
A)True
B)False
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Chapter 6: Data: Business Intelligence
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206 Verified Questions
206 Flashcards
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Sample Questions
Q1) Which of the following contains a subset of data warehouse information?
A)Data miner
B)Data mart
C)Data pool
D)Data analyzing tool
Q2) Which of the following systems allow users to create, read, update, and delete data in a relational database?
A)Business intelligence system
B)Informational database system
C)Relational database management system
D)Data mining system
Q3) Which of the following would not be considered part of the consistent characteristic of high-quality information?
A)Do all sales columns equal the total for the revenue column?
B)Is the two-digit state code missing in the information?
C)Is all summary information in agreement with detailed information?
D)Does the order number match the item and the color options available?
Q4) A ___________ database model stores information in the form of logically related two-dimensional tables.
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Chapter 7: Networks: Mobile Business
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) What is a method of sending audio and video files over the Internet in such a way that the user can view the file while it is being transferred?
A)Streaming
B)Streamlining
C)Networking
D)Wireless
Q2) Which domain is the most common and reserved for commercial organizations and businesses?
A).net
B).com
C).biz
D).org
Q3) A ___________ area network is a large computer network, usually spanning a city, and is used by colleges, universities, and large companies to span their campuses.
Q4) Radio-frequency ___________ uses electronic tags and labels to identify objects wirelessly over short distances.
Q5) Identify the benefits of a connected world.
Q6) Identify the challenges of a connected world.
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Chapter 8: Enterprise Applications: Business Communications
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177 Flashcards
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Sample Questions
Q1) Accounting and finance components manage accounting data and ______________ processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
Q2) Contact management falls under the category of the customer service department's CRM tools.
A)True
B)False
Q3) Production and materials management is a core ERP component.
A)True
B)False
Q4) Contact center, web-based self-service, and __________ scripting are the three primary operational CRM technologies used in the customer service department.
Q5) In which of the five basic supply chain activities do you manufacture products and create production schedules?
A)Plan
B)Source
C)Deliver
D)Make
10
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Chapter 9: Systems Development and Project Management: Corporate Responsibility
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) The traditional waterfall methodology is a sequential, activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance.
A)True
B)False
Q2) What is the logical relationship that exists between project tasks or between a project task and a milestone?
A)Resource
B)Task
C)Dependency
D)Activity
Q3) What is an internal department that oversees all organizational projects?
A)Project deliverables
B)Project scope
C)Project management office
D)Project milestones
Q4) Project _________ defines the work that must be completed to deliver a product with the specified features and functions.
Q5) Describe the two primary diagrams most frequently used in project planning.
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Chapter 10: Hardware and Software
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32 Flashcards
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Sample Questions
Q1) What is a technique for documenting the entities and relationships in a database environment?
A)Entity-relationship diagram
B)Data model
C)Database
D)Relational database model
Q2) What kind of attribute would be age?
A)Null-valued attribute
B)Multi-valued attribute
C)Derived attribute
D)Stored attribute
Q3) Date of birth would be a stored attribute.
A)True
B)False
Q4) A one-to-many relationship occurs between two entities in which an instance of one entity can be related to only one instance of a related entity.
A)True
B)False
Q5) ____________ expresses the specific number of instances in an entity.
Q6) A typical business may have hundreds of business ____________.
Page 12
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Chapter 11: Networks and Telecommunications
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Sample Questions
Q1) Architecture, ____________, protocols, and media are the four network differentiators.
Q2) What is a peer-to-peer network?
A)A system that enables the transmission of data over public or private networks
B)A communications, data exchange, and resource-sharing system created by linking two or more computers and establishing standards, or protocols, so that they can work together
C)Any network without a central file server and in which all computers in the network have access to the public files located on all other workstations
D)A computer that is designed to request information from a server
Q3) Hypertext transfer protocol (HTTP) uses TCP/IP technology to transmit voice calls over long-distance telephone lines.
A)True
B)False
Q4) Which of the following is not a commonly used type of guided media?
A)Twisted-pair wiring
B)Coaxial cable
C)Fiber-optic cable
D)Transmission control protocol/internet protocol
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Chapter 12: Designing Databases
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Sample Questions
Q1) Describe the eight categories of computers by size.
Q2) What is roughly 1 million bytes?
A)Megabyte
B)Terabyte
C)Kilobyte
D)Gigabyte
Q3) What is information technology?
A)Any computer-based tool that people use to work with information and support the information and information-processing needs of an organization
B)The set of instructions that the hardware executes to carry out specific tasks
C)The physical devices associated with a computer system
D)An electronic device operating under the control of instructions stored in its own memory that can accept, manipulate, and store data
Q4) A cathode-ray tube (CRT) is a _________ tube that uses an electron gun (cathode) to emit a beam of electrons that illuminates phosphors on a screen as the beam sweeps across the screen repeatedly.
Q5) Disk optimization software helps save information if a computer crashes.
A)True
B)False
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