Business Technology Management Exam Review
Course Introduction
Business Technology Management explores the integration of information technology with business strategies and operations. The course covers topics such as digital transformation, IT governance, data analytics, enterprise systems, and innovation management, emphasizing how organizations can leverage technology for competitive advantage. Students will examine case studies of successful technology implementations, assess the impact of emerging technologies, and develop skills in managing technology-driven change within business environments. Through a combination of theoretical frameworks and practical applications, this course prepares students to bridge the gap between business and IT functions in today's dynamic digital landscape.
Recommended Textbook
Using MIS 5th Edition by David
M. Kroenke
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13 Chapters
1466 Verified Questions
1466 Flashcards
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Page 2
Chapter 1: The Importance of MIS
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Which of the following is a component of an information system but not of information technology?
A) hardware
B) data
C) people
D) software
Answer: C
Q2) The ________ component in the five-component model of information systems is considered a bridge that connects the computer side and the human side.
A) software
B) procedure
C) data
D) hardware
Answer: C
Q3) Microsoft defines a strong password as one that contains no more than seven characters.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Collaboration Information Systems
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Operational decisions require a high degree of collaboration.
A)True
B)False
Answer: False
Q2) One of the procedures of a collaboration project is task status reporting.This is performed in the ________ phase of the project.
A) starting
B) planning
C) doing
D) following Answer: C
Q3) Microsoft Exchange does not provide email services to its customers.
A)True
B)False
Answer: False
Q4) Determining the reorder quantity of an item in inventory is an example of an unstructured decision.
A)True
B)False
Answer: False
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Chapter 3: Strategy and Information Systems
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Sample Questions
Q1) What is the central idea of business process design?
Answer: The central idea of business process design is that organizations should not automate or improve existing functional systems.Rather, they should create new, more efficient business processes that integrate the activities of all departments involved in a value chain.
Q2) According to Porter's five forces model, which of the following would be most affected by the threat of substitutes?
A) Microsoft Windows OS
B) Boeing jets
C) Southwest Airlines' services
D) Google Adwords
Answer: C
Q3) Distinguish between the primary and support activities of a value chain.
Answer: Primary activities directly add value to the value chain of an organization.Examples are operations and marketing.
The support activities in the generic value chain contribute indirectly to the production, sale, and service of the product.They include procurement, which consists of the processes of finding vendors, setting up contractual arrangements, and negotiating prices.
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Chapter 4: Hardware and Software
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Sample Questions
Q1) A thick-client application is an application program that must be preinstalled on the client.
A)True
B)False
Q2) A 64-bit processor is needed to effectively utilize more than 4GB of memory.
A)True
B)False
Q3) Which of the following is an example of an application program?
A) Microsoft Word
B) Unix
C) Linux
D) Windows
Q4) Managers should prepare budgets before defining the base requirements of an information system.
A)True
B)False
Q5) The CPU stores results of computations on the hard drive.
A)True
B)False
Q6) Explain client and server computers.
Page 6
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Chapter 5: Database Processing
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Sample Questions
Q1) Google developed a nonrelational data store called Dynamo.
A)True
B)False
Q2) A ________ is a collection of forms, reports, queries, and programs that process a database.
A) database application
B) database design
C) data field
D) data model
Q3) In order to find the data one is looking for in a DBMS, one has to type in the keyword into a query form.
A)True
B)False
Q4) A spreadsheet should be used to store data with multiple themes.
A)True
B)False
Q5) MySQL is an open-source DBMS product which is license-free for most database applications.
A)True
B)False
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Chapter 6: Data Communication and the Cloud
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Which of the following is defined as the elastic leasing of pooled computer resources over the Internet?
A) broadband
B) wiki
C) the cloud
D) Bluetooth
Q2) The organization responsible for assigning public IP addresses is called ________.
A) CERN
B) IEEE
C) ICANN
D) ISO
Q3) Which of the following protocols is concerned with the application layer of TCP/IP Protocol architecture?
A) HTTP
B) IEEE 802.3
C) IEEE 802.11
D) IP
Q4) Define HTML, attribute, and href.
Q5) Explain the purpose of XML, Flash, Silverlight, and HTML 5.
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Chapter 7: Structured Processes and Information Systems
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Sample Questions
Q1) Which of the following statements about enterprise information systems is true?
A) Their procedures are not documented, but are understood within the group.
B) They do not require users to have any formal training.
C) They are very difficult to change.
D) They support 10 to 100 users.
Q2) Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.
A)True
B)False
Q3) Process ________ is a measure of how well a process achieves organizational strategy.
A) efficiency
B) conformance
C) effectiveness
D) reliability
Q4) Triggers and stored procedures are not components of an ERP solution.
A)True
B)False
Q5) List the functions of enterprise application integration (EAI).
Q6) Define enterprise information systems and describe its characteristics.
Page 9
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Chapter 8: Social Media Information Systems
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121 Flashcards
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Sample Questions
Q1) Enterprise 2.0 is the application of social media to facilitate the cooperative work of people inside organizations.
A)True
B)False
Q2) A characteristic of Web 2.0 is that the value of a Web site increases ________.
A) over time
B) in a linear fashion
C) with users and use
D) as the amount of capital invested in it increases
Q3) Responding to problematic content on social networking sites is best reserved for when ________.
A) the problematic content is truthful and legitimate
B) the problematic content is obscene and contributed by crackpots
C) the problematic content represents reasonable criticism of the organization's products or services
D) the problematic content has caused the organization to do something positive as a result
Q4) How should organizations respond to social networking problems? Which one of them is a dangerous approach and why?
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) Push publishing delivers business intelligence ________.
A) according to a schedule or as a result of an event or particular data condition
B) through reporting, data mining, and knowledge management
C) by obtaining, cleaning, organizing, relating, and cataloging source data
D) in response to requests from users
Q2) What is knowledge management?
Q3) Expert systems attempt to capture human expertise and put it into a format that can be used by nonexperts.
A)True
B)False
Q4) With ________, statistical techniques can identify groups of entities that have similar characteristics.
A) regression analysis
B) cluster analysis
C) expert systems
D) neural networks
Q5) In an OLAP report, a measure is the data item of interest.
A)True
B)False
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Chapter 10: Business Process and Information Systems Development
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Sample Questions
Q1) A business process that crosses into multiple companies is known as a(n)________ business process.
A) enterprise
B) interenterprise
C) cross-functional
D) departmental
Q2) The ________ phase of the SDLC involves determining hardware and program specifications, planning the database and procedures, and creating job definitions.
A) requirements analysis
B) system implementation
C) component design
D) system definition
Q3) What are the four dimensions of feasibility?
A) planning, process, technical, and schedule feasibility
B) operational, strategic, technical, and tactical feasibility
C) cost, schedule, technical, and organizational feasibility
D) schedule, process, technical, and competitive feasibility
Q4) List and explain four critical factors for development project management.
Q5) Define business process, roles, resources, and data flows.
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Chapter 11: Information Systems Management
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104 Flashcards
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Sample Questions
Q1) Licensed, off-the-shelf software will become more configurable, more adaptable, and more flexible hereafter.
A)True
B)False
Q2) Explain the risks associated with ending an outsourcing agreement.
Q3) Using off-the-shelf software is a form of outsourcing.
A)True
B)False
Q4) The outsourcing organization chooses the technology that a vendor must implement.
A)True
B)False
Q5) What is outsourcing? Explain the management advantages of outsourcing.
Q6) The CTO evaluates new technologies, new ideas, and new capabilities and identifies those that are most relevant to the organization.
A)True
B)False
Q7) List any four rights of users of information systems.
Q8) Describe a steering committee and explain the CIO's role with regard to it.
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Chapter 12: Information Security Management
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Sample Questions
Q1) Which of the following observations concerning Secure Socket Layer (SSL)is true?
A) It uses only asymmetric encryption.
B) It is a useful hybrid of symmetric and asymmetric encryption techniques.
C) It works between Levels 2 and 3 of the TCP-OSI architecture.
D) It is a stronger version of HTTPS.
Q2) Which of the following is covered by the Gramm-Leach-Bliley Act of 1999?
A) information related to national security
B) records maintained by the U.S.government
C) consumer financial data stored by financial institutions
D) health data collected by doctors and other health-care providers
Q3) Intangible consequences are those whose financial impact can be measured.
A)True
B)False
Q4) Data safeguards are measures used to protect computer hardware from external threat.
A)True
B)False
Q5) What are the key elements of a security policy?
Q6) What are the three general sources of security threats?
Q7) Define threat, vulnerability, safeguard, and target.
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Chapter 13: The International Dimension
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Sample Questions
Q1) As long as there is an adequate data interface between two information systems that are in locations that are diverse in terms of business practices and language, they can operate independently, sharing data when necessary.
A)True
B)False
Q2) How can information reduce or eliminate the bullwhip effect?
Q3) Cross-functional, integrated systems, such as ERP, solve the problems of data isolation by integrating data into a database that provides a comprehensive and organization-wide view.However, this would require ________.
A) all processes to be located in the same geographical place
B) the company to standardize on a single language
C) backshoring processes to the home country
D) the company to customize its product offerings
Q4) Which of the following components of an international IS is least affected by internationalization?
A) hardware
B) people
C) procedures
D) data
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