Business Technology Management
Chapter Exam Questions
Course Introduction
Business Technology Management explores the strategic role of information technology in modern organizations, bridging the gap between business objectives and technological solutions. The course covers fundamental concepts such as IT-enabled business transformation, digital innovation, enterprise systems, data analytics, and technology-driven decision making. Students will examine case studies, frameworks, and best practices for leveraging technology to create business value, improve operational efficiency, and gain competitive advantage. Emphasis is placed on aligning IT strategy with overall business goals, managing digital projects, and understanding the implications of emerging technologies in a rapidly evolving business environment.
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Experiencing MIS 4th Edition by David Kroenke
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Chapter 1: The Importance of Mis
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Q1) In order to protect your password,you should never ________.
A)write it down
B)create one that contains multiple special characters
C)use it more than three times in one day
D)use virtual keyboards to enter it
Answer: A
Q2) What is meant by systems thinking?
Answer: Systems thinking is the ability to model the components of a system,to connect the inputs and outputs among those components into a sensible whole that reflects the structure and dynamics of the phenomenon observed.
Q3) The five-component framework of an information system consists of computer hardware,software,data,people,and ________.
A)procedures
B)tools
C)bugs
D)device drivers
Answer: A
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Chapter 2: Business Processes, Information Systems and Information
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Q1) As the CEO of a call centre,which of the following information is good information for you?
A)department-level averages of revenue generation figures
B)hourly variance reports of performance parameters in each queue
C)daily reports of call abandons due to system downtime
D)lists of stationery usage consolidated weekly
Answer: A
Q2) Data that is summed is called information.
A)True
B)False
Answer: True
Q3) Procedures act as the bridge between the computer and human sides of the five-component framework of an IS.
A)True
B)False
Answer: False
Q4) What is a business process? Define activities.
Answer: A business process is a network of activities for accomplishing a business function.Activities are specific tasks that need to be accomplished as part of the process.
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Chapter 3: Organisational Strategy, Information Systems and Competitive Advantage
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Q1) Supporting activities are easier to calculate than primary activities.
A)True
B)False
Answer: False
Q2) According to Porter's five forces model,a company is profitable if all five competitive forces are strong.
A)True
B)False
Answer: False
Q3) The strength of bargaining power forces does not depend on the availability of substitutes.
A)True
B)False
Answer: False
Q4) The difference between the value that an activity generates and the cost of the activity is called the margin.
A)True
B)False
Answer: True
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Chapter 4: Hardware and Software
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Q1) How does open source work? How is it different from closed source projects?
Q2) ________ is computer code as written by humans and that is understandable by humans.
A)Binary code
B)Bytecode
C)Source code
D)Machine code
Q3) How does a computer store data,and what are the different specifications of data size?
Q4) A gigabyte is 1,024 terabytes.
A)True
B)False
Q5) An exabyte is 1,024 petabytes.
A)True
B)False
Q6) When you work on a spreadsheet program like Excel,the program is loaded into the cache for processing.
A)True
B)False
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Q7) What are the two important software constraints? Explain with suitable examples.
Chapter 5: Database Processing
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Q1) Which of the following best describes the metadata in a database?
A)special data that describes the structure of a database
B)special data that is unique to a specific user
C)data that cannot be used as an information resource
D)data that describes a Web page
Q2) Which of the following is true of browser-based database applications?
A)They use C++ as the standard language for user-side processing.
B)The application,DBMS,and the database all reside on the user's computer.
C)They are written in object-oriented languages like Structured Query Language.
D)They are thin-client applications that need not be pre-installed on a user's computer.
Q3) In a database,a table,which is a group of similar rows,is also called a ________.
A)record
B)matrix
C)field
D)file
Q4) How does one create a database and its structures?
Q5) Describe the functions of a database management system.
Q6) What is a NoSQL DBMS?
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Chapter 6: The Cloud
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Q1) Content delivery networks (CDNs)increase Web sites' load time.
A)True
B)False
Q2) A content delivery network (CDN)provides a specialised type of PaaS.
A)True
B)False
Q3) What is the cloud?
Q4) A small company is likely to choose IaaS as it does not require much technical expertise to load operating systems on a server.
A)True
B)False
Q5) To use cloud-based hosting,an organisation will have to construct its own data centre.
A)True
B)False
Q6) A private internet uses cloud standards.
A)True
B)False
Q7) Why is an internal information system that is built using Web services not considered as cloud technology?
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Chapter 7: Organisations and Information Systems
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Q1) An inter-enterprise PRIDE system is also referred to as a distributed system.
A)True
B)False
Q2) Which of the following statements is true of customer relationship management (CRM)systems?
A)A major disadvantage of these systems is a lack of consistency in data.
B)They incorporate accounting,manufacturing,inventory,and human resources applications.
C)They are applications used for consolidating business operations into a single,consistent,computing platform.
D)They vary in the degree of functionality they provide.
Q3) What is ERP?
Q4) The solutions to problems in an enterprise system usually involve more than one enterprise.
A)True
B)False
Q5) The contact manager in an iPhone is an example of a personal information system. A)True
B)False
Q6) Explain workgroup information systems.
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Chapter 8: Social Media Information Systems
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Q1) Which of the following statements is true of responding to social networking problems?
A)Deleting legitimate negative comments indicates that the site contains genuine user content.
B)Responses to problematic content on the organisation's SM site should be defensive.
C)Patronising responses to comments from content contributors can generate a strong backlash.
D)Criticism of products on an SM site cannot be used for product development.
Q2) According to McAfee's Enterprise 2.0 model,pushing enterprise content to users based on subscriptions and alerts is part of tagging.
A)True
B)False
Q3) Social media ________ are the companies that operate the SM sites.
A)outlets
B)newsrooms
C)sponsors
D)application providers
Q4) What are defenders-of-belief communities?
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Chapter 9: Business Intelligence Systems
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Q1) External data purchased from outside resources are not included in data warehouses.
A)True
B)False
Q2) With unsupervised data mining,analysts do not create a model or hypothesis before running the analysis.
A)True
B)False
Q3) The management function of BI servers maintains metadata about the authorised allocation of BI results to users.
A)True
B)False
Q4) The software component of a business intelligence system is called a business intelligence database.
A)True
B)False
Q5) Explain the curse of dimensionality.
Q6) What are business intelligence systems?
Q7) What are the three primary activities in the business intelligence process?
Q8) What is predictive-policing?
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Chapter 10: Information Systems Development
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Q1) While designing ________,a development team must produce design documentation for writing computer code.
A)cloud-based systems
B)custom-developed programs
C)off-the-shelf software
D)off-the-shelf-with-alteration software
Q2) Software vendors usually bundle fixes of low-priority problems into ________.
A)service packs
B)bugs
C)patches
D)product keys
Q3) Which of the following is true of systems development?
A)It has lesser scope than computer program development.
B)It requires business knowledge and an understanding of group dynamics.
C)It has little need for human relations skills as tasks are performed by individuals and not by groups.
D)It is exclusively a technical task undertaken by programmers and hardware specialists.
Q4) What is a test plan?
Q5) Define the terms technical feasibility and organisational feasibility.
Page 12
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Chapter 11: Information Systems Management
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Q1) In ________,hardware and both operating system and application software are leased.
A)SaaS
B)outsourcing
C)PaaS
D)IaaS cloud hosting
Q2) The ________ group investigates new information systems and determines how the organisation can benefit from them.
A)outsourcing relations
B)operations
C)technology
D)development
Q3) What is the typical structure of an organisation's IS department?
Q4) In organisations where primary information systems support only accounting and finance activities,a reporting arrangement wherein the CIO reports to the ________ is practical.
A)CFO
B)CTO
C)CEO
D)COO
Page 13
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Chapter 12: Information Security Management
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Q1) ________ is the process of transforming clear text into coded,unintelligible text for secure storage or communication.
A)Standardisation
B)Encryption
C)Usurpation
D)Authentication
Q2) Mark receives an email from his bank asking him to update and verify his credit card details.He replies to the mail with all the requested details.Mark later learns that the mail was not actually sent by his bank and that the information he had shared has been misused.Mark is a victim of ________.
A)sniffing
B)data mining
C)phishing
D)hacking
Q3) Typically,a help-desk information system has answers to questions that only the true or actual user of an account or system would know.
A)True
B)False
Q4) How can data safeguards protect against security threats?
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Chapter 13: Collaboration Information Systems for Decision
Making, Problem Solving and Project Management
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Q1) Which of the following should be avoided for a collaboration to be successful?
A)critical feedbacks that lead to distrust among group members
B)critical feedbacks that lead to a positive outcome
C)replying back to the criticisms offered by different members in the group
D)different perceptions of the topics under discussion
Q2) Which of the following is true of unstructured decisions?
A)Individuals vary in the manner which they make such decisions.
B)They have a standardised decision process.
C)Unstructured decisions seldom require collaboration.
D)There is an understood and accepted method for making such decisions.
Q3) The fundamental purpose of the ________ phase of project management is to set the ground rules for the project and the team.
A)finalising
B)doing
C)starting
D)planning
Q4) It is essential for team members to express any differences in perceptions of data.
A)True
B)False
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Chapter 14: Collaboration Information Systems for Student Projects
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Q1) Discussion forums are useful when a team needs to meet on some topic,but not everyone can meet at the same time.
A)True
B)False
Q2) ________ are virtual meetings in which attendees view one of the attendees' computer screens for formal and organised presentations.
A)Discussion forums
B)Conference calls
C)Screen-sharing applications
D)Webinars
Q3) Version management systems provide version control.
A)True
B)False
Q4) The degree of version management is very high in email attachments.
A)True
B)False
Q5) Why should a team choose to use a collaboration information system?
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Q6) Explain the importance of Microsoft SharePoint in task management.
Q7) What are the three sets of collaboration tools?
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Chapter 15: Mobile Systems
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Q1) The major reason for the importance of mobile systems is the size of their market.
A)True
B)False
Q2) Push data is data that the device requests from the server.
A)True
B)False
Q3) Just-in-time data removes the premium for the ability to access,query,and present product data.
A)True
B)False
Q4) Which of the following is true about the impact of mobile systems on data usage in information systems?
A)More ads can be shown.
B)Organisations' data is securely stored.
C)Quantity of data available has reduced.
D)Information is not easily available.
Q5) Mobile systems users only move geographically,not from device to device. A)True
B)False
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) Which of the following is true about printing Excel spreadsheets?
A)An option allows only the highlighted cells to be printed.
B)Gridlines can only be viewed and not printed.
C)Landscape orientation prints a worksheet upright.
D)Print Preview is present in the Review tab.
Q2) In Excel,if the user clicks the centre icons in the ________ section of the ribbon,the selected text will be centred both horizontally and vertically in the cell.
A)alignment
B)font
C)styles
D)editing
Q3) In Excel,the most frequently used tools and selections appear under the ________ tab.
A)HOME
B)DATA
C)VIEW
D)REVIEW
Q4) What are the different ways of entering data into an Excel worksheet?
Q5) What is a spreadsheet?
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Chapter 17: Database Design
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Q1) How is a data model transformed into a database design?
Q2) The maximum number of entities that can be involved in a relationship is known as maximum cardinality.
A)True
B)False
Q3) Normalisation is the process of converting a poorly structured table into two or more well-structured tables.
A)True
B)False
Q4) Which of the following is true of a data model?
A)It is created after the database is designed.
B)It is a logical representation of the structure of data.
C)It is an attribute whose value is associated with only one entity instance.
D)It does not describe the relationships among data.
Q5) Explain the difference between maximum and minimum cardinality.
Q6) Which of the following is true of an E-R diagram?
A)Every entity has an identifier.
B)Many-to-many relationships are generally denoted as N:N.
C)A crow's-foot is required to represent a 1:1 relationship.
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D)Identifiers are shown in a section at the top of the entity.
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Chapter 18: Using Microsoft Access 2013
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Q1) In Access,after creating a relationship between two tables,the user cannot and need not assign values for the ________.
A)tracker
B)foreign key
C)query
D)add-ons
Q2) Microsoft Access can be used to create and process queries.However,it does not provide a graphical interface for the queries.
A)True
B)False
Q3) All modern DBMS products can process the ________ query language.
A)DB10
B)MySQL
C)HTML
D)SQL
Q4) The option to create reports can be found in the DATABASE TOOLS tab of Microsoft Access.
A)True
B)False
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Chapter 19: Using Excel and Access Together
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Q1) Excel is superior to Access for tracking orders,inventory,equipment,and people.
A)True
B)False
Q2) What are delimited text files?
Q3) Which of the following procedures must be used to create a named range for data in Excel?
A)highlight the required data click the Data tab click Connections in the Connections section enter a suitable name
B)highlight the required data click the Design tab click Property Sheet in the Show/Hide section enter a suitable name
C)highlight the required data click the Formulas tab click Define Name in the Defined Names section enter a suitable name
D)highlight the required data click the Home tab click Insert Name in the Cells section enter a suitable name
Q4) What is import/export of data? Why is it necessary to refresh the import/export data in Excel and Access on a timely basis?
Q5) Explain the procedure for creating graphs in Microsoft Excel.
Q6) How can Excel be used to graph Access data?
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Chapter 20: Network and Cloud Technology
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Q1) DSL operates on the same lines as voice telephones.
A)True
B)False
Q2) A LAN would be used to connect computers located in Seattle and Philadelphia.
A)True
B)False
Q3) What is Bluetooth? What are its uses?
Q4) The distinguishing characteristic of a local area network (LAN)is that ________.
A)it connects at multiple locations
B)all lines need not reside at the same geographic location
C)it connects at a single location
D)it is a network of networks
Q5) Which of the following statements is true of Web servers?
A)They are used only to send and receive Webmail.
B)They are not programs.
C)They run on a user tier computer.
D)They send and receive Web pages to and from clients.
Q6) The user tier consists of computers,phones,and other devices.
A)True
B)False
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Chapter 21: Enterprise Resource Planning Erp Systems
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Q1) Which of the following statements is true of Oracle's ERP products?
A)Oracle traditionally does not develop its ERP products in-house.
B)Oracle's ERP products are not available on mobile devices.
C)Oracle's ERP products are not designed according to SOA principles,and hence are non-customisable.
D)Oracle has never been known to create easy-to-use ERP products.
Q2) Microsoft relies heavily on its network of independent software vendors to create customer solutions using the Dynamics platform.
A)True
B)False
Q3) Give a brief description of Microsoft's ERP products.
Q4) What is a stored procedure?
A)It is a computer program stored in a database that is used to enforce business rules.
B)It is an area of memory that is used for dynamic memory allocation.
C)It is a software program that houses and serves business logic for use by multiple applications.
D)It is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
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Chapter 22: Supply Chain Management
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Q1) In a supply chain,distributors order products from ________.
A)suppliers
B)retailers
C)customers
D)manufacturers
Q2) The presence of information systems has expanded supply chain speed.
A)True
B)False
Q3) The large fluctuations of bullwhip effect force organisations to stock fewer inventories than needed.
A)True
B)False
Q4) Which of the following statements is true about the bullwhip effect?
A)It increases the overall profitability of the supply chain.
B)It is strongly associated with erratic consumer demand.
C)It forces suppliers and manufacturers to carry smaller inventories than necessary.
D)It is a natural dynamic that occurs because of the multistage nature of the supply chain.
Q5) How do information systems affect supply chain performance?
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Chapter 23: Hyper-Social Organisations and Knowledge Management
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Q1) The documents in content management systems are nonperishable.
A)True
B)False
Q2) Modern day customers want informed,useful interactions with product promoters.
A)True
B)False
Q3) Expert systems are easy to maintain.
A)True
B)False
Q4) Which of the following dynamic process activities involves connecting communities to internal value chains and processes?
A)sense
B)measure
C)engage
D)activate
Q5) Hyper-social organisations use social media in an organisation-centric manner.
A)True
B)False
Q6) What are expert systems?
Q7) What are the alternatives to content management applications? Page 25
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Chapter 24: Database Marketing
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Q1) In market-basket terminology,________ is the term used to represent the probability that two items will be purchased together.
A)cohesion
B)assurance
C)support
D)confidence
Q2) Describe the process of conducting RFM analysis.
Q3) Define the three market-basket terminologies: support,confidence,and lift.
Q4) What is database marketing?
Q5) In market-basket terminology,the ratio of confidence to the base probability of buying an item is called ________.
A)confidence
B)support
C)lift
D)cohesion
Q6) The frequency of customer purchases is not a determining factor for RFM score.
A)True
B)False
Q7) What is a market-basket analysis?
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Chapter 25: Reporting Systems and Olap
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Q1) Which of the following is an example of a measure in an OLAP report?
A)sales region
B)customer location
C)average sales
D)customer type
Q2) In an OLAP report,a data item that is to be processed is called a ________.
A)measure
B)cube
C)dimension
D)target
Q3) Reports that users receive on declaring that they wish to receive notification of events via email or on their cell phones are termed as ________.
A)query reports
B)subscriptions
C)exception reports
D)alerts
Q4) Query reports allow users to dynamically change report grouping structures.
A)True
B)False
Q5) Describe online analytical processing.
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Chapter 26: Systems Development Project Management
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Q1) Each task in a systems development project should culminate in one or more
A)zones
B)deliverables
C)segments
D)designs
Q2) A loss of control over a project's configuration can be easily fixed through remedial measures.
A)True
B)False
Q3) Which of the following is a technique that stipulates phases and processes for constructing information systems (IS),but does not address the management of large-scale projects?
A)agile software development
B)structured system analysis
C)rapid application development
D)systems development life cycle
Q4) What is the Project Management Body of Knowledge (PMBOK<sup>®</sup>)Guide for project management?
Q5) What is a critical path? How is a critical path analysis done?
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Chapter 27: Agile Development
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Q1) Why is the systems development life cycle (SDLC)called the waterfall method?
A)It can be used only for projects on information systems.
B)It does not return to a development phase that has been completed.
C)It delivers a working version of the product at frequent intervals.
D)It uses feedback from team members to schedule tasks.
Q2) Agile development methodologies are applicable only to team projects on information systems.
A)True
B)False
Q3) The systems development life cycle (SDLC)gained popularity when the U.S.Department of Commerce stipulated that it would be used for all software development contracts.
A)True
B)False
Q4) What are the principles of agile development methodologies?
Q5) In software development,where requirements change periodically,the waterfall method works well.
A)True
B)False
Q6) In a scrum,who is a scrum master? What are his/her responsibilities?
Page 30
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Chapter 28: Business Process Management
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Q1) Organisations can plan to develop and modify business processes,in which case the business will continually be in crisis,dealing with one process emergency after another.
A)True
B)False
Q2) Which of the following is an example of a departmental scope?
A)enterprise resource management
B)customer relationship management
C)supply chain management
D)accounts payable
Q3) The relationship of information systems and business processes is always one-to-many.
A)True
B)False
Q4) A company stops stocking an item but procures it directly from the manufacturer.This implies that the company has made a change in its ________.
A)credit policy
B)product line
C)supply chain
D)distribution structure
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Chapter 29: International Mis
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Q1) World time differences restrict global virtual companies from operating 24/7.
A)True
B)False
Q2) Which of the following statements is true of the international business scenario?
A)After the dot-com bust,optical fibre was extremely scarce and expensive.
B)After the fall of the Soviet Union,the economies of Russia and Western Europe closed their markets to the world.
C)With the popularity of the Internet,the Chinese economy became more open to the world.
D)With the popularity of the Internet,the economies of North America and Europe became less integrated.
Q3) The phenomenon in which the variability in the size and timing of orders increases at each stage of the supply chain is known as the ________ effect.
A)butterfly
B)rainbow
C)bullwhip
D)accelerator
Q4) Which of the following statements is true of inherent processes?
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