Business Technology Integration
Review Questions
Course Introduction
Business Technology Integration explores the strategic alignment of technological solutions with business objectives to drive organizational efficiency, innovation, and competitive advantage. The course covers key topics such as enterprise systems, digital transformation, process automation, data analytics, and emerging technologies. Students will learn how to assess business needs, select and implement appropriate technologies, and manage change to ensure successful integration. Through case studies and practical projects, the course emphasizes the role of effective technology adoption in enhancing business processes and achieving sustainable growth.
Recommended Textbook
Business Driven Technology 5th Edition by Paige Baltzan
Available Study Resources on Quizplus
20 Chapters
1076 Verified Questions
1076 Flashcards
Source URL: https://quizplus.com/study-set/2656 Page 2
Chapter 1: Business Basics
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/52984
Sample Questions
Q1) What is the division of a market into similar groups of customers?
A) Market management
B) Market mix
C) Market communications
D) Market segmentation
Answer: D
Q2) What is calculated by dividing the firm's sales by the total market sales for the entire industry?
A) Break-even point
B) IRR
C) Market share
D) Income statement
Answer: C
Q3) What is a standardized set of activities that accomplishes a specific task, such as processing a customer's order?
A) Transaction
B) Business process
C) Expense
D) Marketing Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Business Process
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/52983
Sample Questions
Q1) Differentiate between customer facing processes and business facing processes. Answer: Customer facing processes result in a product or service that is received by an organization's external customer. Business facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
Q2) Which of the following is a customer facing process?
A) Strategic planning
B) Distribution
C) Training
D) Tactical planning
Answer: B
Q3) Which of the following is not one of the three key steps involved in business process improvement?
A) Measure what matters to most customers
B) Monitor the performance of key individuals
C) Assign accountability for process improvement
D) Monitor the performance of key business processes
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Hardware and Software
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/52982
Sample Questions
Q1) ____________ increases the cooperation and joint productivity of small groups of co-workers.
Answer: Groupware
Q2) Disk optimization software helps save information if a computer crashes.
A)True
B)False
Answer: False
Q3) What is a CPU?
A) The actual hardware that interprets and executes the program (software) instructions and coordinates how all the other hardware devices work together
B) The computer's main memory, which consists of the random access memory (RAM), cache memory, and the read-only memory (ROM) that is directly accessible to the central processing unit (CPU)
C) Equipment designed to store large volumes of data for long-term storage
D) Equipment used to capture information and commands
Answer: A
Q4) ____________ allows more than one piece of software to be used at a time.
Answer: Multitasking
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Enterprise Architectures
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/52981
Sample Questions
Q1) Which of the following is not a component of an information architecture?
A) Backup and recovery
B) Disaster recovery
C) Web services
D) Information security
Q2) What ensures all systems are functioning correctly and providing accurate information?
A) Reliability
B) Availability
C) Flexibility
D) Performance
Q3) ___________ architectures include the plans for how an organization will build, deploy, use, and share its data, processes, and IT assets.
Q4) Which architecture supports managing user access and using up-to-date antivirus software and patches?
A) Enterprise architect
B) Information architecture
C) Enterprise architecture
D) Infrastructure architecture
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Networks and Telecommunications
Available Study Resources on Quizplus for this Chatper
73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/52980
Sample Questions
Q1) Which of the following represents the ring topology?
A) All devices are connected to a central cable or backbone.
B) All devices are connected to a central device, called a hub.
C) All devices are connected to one another in the shape of a closed loop, so that each device is connected directly to two other devices, one on either side of it.
D) Groups of star-configured workstations are connected to a linear bus backbone cable.
Q2) Identify the advantages and disadvantages of broadband technology.
Q3) Packet switching is an intelligent connecting device that examines each packet of data it receives and then decides which way to send it onward toward its destination.
A)True
B)False
Q4) List and describe many of the network security problems.
Q5) Identify the different media types found in networks
Q6) Describe TCP/IP along with its primary purpose.
Q7) Architecture, ____________, protocols, and media are the four network differentiators.
Q8) There are ____________ layers in the OSI model.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Information Security
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/52979
Sample Questions
Q1) _________ programs are viruses that open a way into the network for future attacks.
Q2) Which of the following does a firewall perform?
A) Examines each message that wants entrance to the network
B) Blocks messages without the correct markings from entering the network
C) Detects computers communicating with the Internet without approval
D) All of the above
Q3) Which term describes legitimate users who purposely or accidentally misuse their access to the environment and cause some kind of business-affecting incident?
A) Hactivist
B) Social engineering
C) Insiders
D) Virus
Q4) What includes a variety of threats such as viruses, worms, and Trojan horses?
A) Malicious code
B) Hoaxes
C) Spoofing
D) Sniffer
Q5) ___________ is a method for confirming users' identities.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Ethics
Available Study Resources on Quizplus for this Chatper
71 Verified Questions
71 Flashcards
Source URL: https://quizplus.com/quiz/52978
Sample Questions
Q1) What is a contractual stipulation that ensures that ebusiness participants do not deny their online actions?
A) Copyright
B) Fair use doctrine
C) Nonrepudiation
D) Intellectual property
Q2) What is a policy that a user must agree to follow in order to be provided access to a network or to the Internet?
A) Ethical computer use policy
B) Acceptable use policy
C) Nonrepudiation policy
D) None of the above
Q3) __________ is software that comes hidden in free downloadable software and tracks online movements, mines the information stored on a computer, or uses a computer's CPU and storage for some task the user know nothing about.
Q4) _________ implies that contact will be made with only the people who had agreed to receive promotions and marketing materials.
Q5) The _________ act restricts what information the federal government can collect.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Supply Chain Management
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/52977
Sample Questions
Q1) What are the transportation components that an organization should consider when determining its transportation strategy?
A) Method of transportation, transportation effectiveness
B) Transportation route, method of transportation
C) Transportation route by air, truck, or ship
D) Method of transportation by air, truck, or ship
Q2) Which of the following would an organization choose if it wanted to focus on information effectiveness?
A) Freely share lots of information
B) Share only selected information
C) Charge others for access to its information
D) All of the above
Q3) Explain supply chain management strategies focusing on efficiency.
Q4) What are the three primary components an organization should consider when determining its facilities strategy?
A) Location, inventory, transportation
B) Location, capacity, operational design
C) Capacity, operational design, information
D) Capacity, operational design, transportation
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Customer Relationship Management
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/52976
Sample Questions
Q1) _________ dialing automatically dials outbound calls and when someone answers, the call is forwarded to an available agent.
Q2) Which of the following operational CRM technologies does the sales department typically use?
A) Campaign management, contact management, opportunity management
B) Sales management, contact management, contact center
C) Sales management, call scripting, opportunity management
D) Sales management, contact management, opportunity management
Q3) What guides users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?
A) Campaign management system
B) Cross-selling
C) Up-selling
D) List generator
Q4) Call scripting falls under the category of the sales department's CRM tools.
A)True
B)False
Q5) Describe three CRM technologies used by sales departments.
Q6) Cross-selling is selling _________ products or services to a customer.
11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Enterprise Resource Planning
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/52975
Sample Questions
Q1) Production and materials management components handle the various aspects of production planning and execution such as __________ forecasting, production scheduling, job cost accounting, and quality control.
Q2) Which of the following is not one of the three biggest vendors in the ERP market?
A) SAP
B) Oracle
C) Microsoft
D) None of the above
Q3) What does an ERP vendor's future success depend on?
A) Its ability to incorporate Internet, ebusiness, and wireless technology
B) Its ability to incorporate Internet, interface, and wireless technology
C) Its ability to incorporate Interface, ebusiness, and wireless technology
D) None of the above
Q4) What are two of the primary features of ebusiness components?
A) Eprocurement
B) Elogistics
C) Eprocurement and elogistics
D) None of the above
Q5) Explain the future of enterprise resource planning systems.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Ebusiness
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/52974
Sample Questions
Q1) Which of the following is not an online business payment method?
A) Financial EDI
B) Financial cybermediary
C) EDI
D) None of the above
Q2) ____________ providers are companies that use the Internet to distribute copyrighted content, including news, music, games, books, movies, and many other types of information.
Q3) What allows subscribers to connect to a server at designated hotspots or access points using a wireless connection?
A) Internet service provider (ISP)
B) Online service provider (OSP)
C) Application service provider (ASP)
D) Wireless Internet service provider (WISP)
Q4) Which of the following is not an ebusiness security technology?
A) Encryption
B) SEO
C) SET
D) SSL
Q5) ___________ measures the visitor interactions with the target ad.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Global Trends on OLC
Available Study Resources on Quizplus for this Chatper
62 Verified Questions
62 Flashcards
Source URL: https://quizplus.com/quiz/52973
Sample Questions
Q1) All of the following are countries expected to have the largest increases in population between 2000 and 2050, except:
A) Palestinian territory
B) India
C) Democratic Republic of the Congo
D) Yemen
Q2) All of the following jobs will be increasingly performed by robots, except:
A) Mundane commercial and service jobs
B) Environmentally dangerous jobs
C) The repair of inaccessible equipment such as space stations
D) Jobs performed by scientists, engineers, and technicians
Q3) __________ is a dynamic high-resolution electronic display that combines a paperlike reading experience with the ability to access information anytime, anywhere.
Q4) What are the life expectancies for men and women in many developed countries?
A) Over 65 years for males and over 75 years for females
B) Over 80 years for males and over 75 years for females
C) Over 75 years for males and over 80 years for females
D) Over 70 years for males and over 80 years for females
Q5) The world's population is expected to double over the next ___________ years.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Strategic Outsourcing on OLC
Available Study Resources on Quizplus for this Chatper
14 Verified Questions
14 Flashcards
Source URL: https://quizplus.com/quiz/52972
Sample Questions
Q1) What category of outsourcing countries includes Argentina, Chile, Costa Rica, New Zealand, Thailand, and Ukraine?
A) The leaders
B) The up-and-comers
C) The rookies
D) None of the above
Q2) List and describe the three categories of outsourcing countries.
Q3) What category of outsourcing countries includes Brazil, China, Malaysia, Mexico, Russia, and South Africa?
A) The leaders
B) The up-and-comers
C) The rookies
D) None of the above
Q4) What categories should an organization evaluate when making an outsourcing decision?
A) Geopolitical risk
B) English proficiency
C) Salary cost
D) All of the above
Q5) Describe the future trend of outsourcing.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Systems Development
Available Study Resources on Quizplus for this Chatper
66 Verified Questions
66 Flashcards
Source URL: https://quizplus.com/quiz/52971
Sample Questions
Q1) ____________ maintenance makes changes to increase system functionality to meet new business requirements.
Q2) The systems development life cycle is the overall process for developing information systems from planning and analysis through _________________ and maintenance.
Q3) What represents a session where employees meet, sometimes for several days, to define or review the business requirements for the system?
A) JAD session
B) Business requirement
C) Requirements definition document
D) Sign-off
Q4) Which of the following is not a key factor an organization should consider when contemplating the buy vs. build decision?
A) Time to market
B) Availability of corporate resources
C) Availability of CASE tools
D) Corporate core competencies
Q5) ____________ maintenance makes changes to repair system defects.
Q6) List and describe each phase in the systems development life cycle.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Project Management
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/52970
Sample Questions
Q1) Project _________ defines the work that must be completed to deliver a product with the specified features and functions.
Q2) Describe the two primary diagrams most frequently used in project planning.
Q3) What is the logical relationship that exists between the project tasks, or between a project task and a milestone?
A) Resource
B) Task
C) Dependency
D) Activity
Q4) What is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements?
A) Project management
B) Project management software
C) Scope
D) None of the above
Q5) Project ____________ represent key dates when a certain group of activities must be performed.
Q6) Describe the project stakeholder's and executive sponsor's roles in choosing strategic projects.
Page 17
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: Operations Management
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/52969
Sample Questions
Q1) Which company uses package flow information systems at each location to cut truck delivery travel by more than 100 million miles each year?
A) UPS
B) Trek Bike Manufacturer
C) Frontier Airlines
D) None of the above
Q2) What deals with the day-to-day procedures for performing work, including scheduling, inventory, and process management?
A) Strategic planning
B) Tactical planning
C) Operational planning and control
D) None of the above
Q3) Which of the following is an example of a goods or a service?
A) Dental/Medical Records
B) DVDs
C) Downloadable MP3s
D) All of the above
Q4) _______ planning focuses on producing goods and services as efficiently as possible within the strategic plan.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Organizational Architecture Trends
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/52968
Sample Questions
Q1) What is extensible markup language (XML)?
A) A markup language for documents containing structured information
B) A markup system for integrating documents
C) A fourth generation language for integrating documents
D) None of the above
Q2) In a virtualized environment, the logical functions of computing, storage, and network elements are separated from their ____________ functions.
Q3) What enables organizations to optimize computing and data resources, pool them for large capacity workloads, share them across networks, and enable collaboration?
A) Virtualization
B) Interoperability
C) Loose Coupling
D) Grid Computing
Q4) Interoperability is the capability of two or more computer systems to share data and resources, even though they are made by different manufacturers.
A)True
B)False
Q5) Service oriented architecture begins with a(n) ______________.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Business Intelligence
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/52967
Sample Questions
Q1) The three forms of BI include operational, tactical, and value-added.
A)True
B)False
Q2) ___________ are predictions made on the basis of time-series information.
Q3) Which of the following is a form of statistical analysis?
A) Forecasting
B) Market basket analysis
C) Cluster analysis
D) All of the above
Q4) Improving the quality of business decisions has a direct impact on costs and revenue.
A)True
B)False
Q5) What is the primary problem most organizations face today concerning information?
A) Business intelligence rich, information rich
B) Data poor, information rich
C) Business intelligence poor, information rich
D) Data rich, information poor
Q6) Explain the organization-wide benefits of BI.
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Global Information Systems
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/52966
Sample Questions
Q1) Capability Maturity Model Integration method (CMMI) is a process improvement approach that contains 22 process areas. It is divided into appraisal, evaluation, and structure.
A)True
B)False
Q2) Which of the following is true in regards to the United States?
A) Information privacy is not highly legislated nor regulated
B) Information privacy is highly legislated and regulated
C) Information privacy is highly legislated, but not regulated
D) All of the above depending on the type of information
Q3) An organization processing personal data of a person living in the EU must comply with which of the following principles?
A) Processed for extended purposes
B) Adequate, relevant, and not excessive
C) Processed without the accordance of data subject's rights
D) All of the above
Q4) Describe governance and compliance and the associated frameworks an organization can implement.
Q5) Explain the cultural, political, and geoeconomic challenges facing global businesses.
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 20: Mobile Technology
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/52965
Sample Questions
Q1) Describe how satellite technology works.
Q2) What are the two components of a WiMAX system?
A) WiMAX tower, WiMAX GPS
B) WiMAX tower, WiMAX receiver
C) WiMAX receiver, WiMAX transponder
D) WiMAX transponder, WiMAX tower
Q3) Which of the following is considered a location based services market segment?
A) Emergency services
B) Navigation services
C) Tracking services
D) All of the above
Q4) What is a telecommunications technology aimed at providing wireless data over long distances in a variety of ways, from point-to-point links to full mobile cellular type access?
A) Satellite
B) Broadband
C) WiMAX
D) None of the above
Q5) Explain how LBS, GPS, and GIS help to create business value.
Q6) Describe RFID and how it can be used to help make a supply chain more effective.
Page 22
To view all questions and flashcards with answers, click on the resource link above.