Business Systems Analysis
Textbook Exam Questions
Course Introduction
Business Systems Analysis introduces students to the methods and techniques used to analyze and design effective business information systems. The course covers essential topics such as requirement gathering, process modeling, system design, and the application of analytical tools in solving business problems. Students learn to assess organizational needs, create documentation, and communicate solutions between stakeholders and technical teams. Through case studies and practical projects, the course emphasizes skills in critical thinking, problem-solving, and the use of modern analysis methodologies, preparing students to contribute to successful system development and implementation within diverse business environments.
Recommended Textbook Systems Analysis and Design 11th Edition by
Scott Tilley
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16 Chapters
1167 Verified Questions
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Page 2
Chapter 1: Introduction to Systems Analysis and Design
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Sample Questions
Q1) In many large companies, these kinds of systems provide cost-effective support for users and managers throughout the company.
A)Management information system (MIS)
B)Modeling
C)Message
D)Spiral model
E)Enterprise resource planning (ERP)
F)Team leaders
G)Operational employees
H)Supply chain
I)Scalable design
J)Prototype
Answer: E
Q2) During the _____ of the systems development life cycle (SDLC), a new system is constructed.
A)systems planning phase
B)systems support and security phase
C)systems design phase
D)systems implementation phase
Answer: D
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Page 3
Chapter 2: Analyzing the Business Case
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Sample Questions
Q1) Strategic planning starts with a _____ that reflects a firm's vision, purpose, and values.
A)relationship diagram
B)feasibility study
C)performance assessment
D)mission statement
Answer: D
Q2) Many companies implement _____ systems that integrate all customer-related events and transactions.
A)CRM (Customer relationship management)
B)TCO (Total cost of ownership)
C)JIT (Just-in-time)
D)RFID (Radio frequency identification)
Answer: A
Q3) _____ are external factors that shape corporate IT choices.
A)Technology
B)Competitors
C)Managers
D)Suppliers
Answer: A, B, D
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Chapter 3: Managing Systems Projects
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Sample Questions
Q1) When several tasks can start at the same time, each is called a(n) _____ task.
A)model
B)asynchronous
C)baseline
D)concurrent
Answer: D
Q2) _____ give team members of a project an opportunity to share information, discuss common problems, and explain new techniques.
A)Board meetings
B)Project status meetings
C)Project review reports
D)Status reports
Answer: B
Q3) Microsoft claims that the Microsoft Project software can _____.
A)link risks with specific vendors
B)link risks with specific tasks and projects
C)eliminate risks
D)prevent risks
Answer: B
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Page 5
Chapter 4: Requirements Modeling
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Sample Questions
Q1) Personal observation allows a systems analyst to verify statements made in interviews and determine whether procedures really operate as they are described.
A)True
B)False
Q2) Compared with traditional methods, the entire rapid application development (RAD) process is expanded and, as a result, the new system is built, delivered, and placed in operation much later.
A)True
B)False
Q3) The _____ is a top-down representation of a process.
A)Unified Modeling Language (UML)
B)total cost of ownership (TCO)
C)functional decomposition diagram (FDD)
D)Rapid Economic Justification (REJ)
Q4) What are the issues to consider as you compile a checklist of specific tasks to be observed and questions to be asked during an observation of current operating procedures?
Q5) Briefly describe the four phases of the rapid application development (RAD) model.
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Chapter 5: Data and Process Modeling
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Sample Questions
Q1) _____ is the process of drawing a series of increasingly detailed data flow diagrams (DFDs), until all functional primitives are identified.
A)Leveling
B)Balancing
C)Indexing
D)Looping
Q2) Structured English might look familiar to programming students because it resembles _____, which is used in program design.
A)pseudocode
B)a decision tree
C)iterative code
D)decision code
Q3) _____ is based on combinations of the three logical structures, or control structures (one of which is shown in the accompanying figure), which serve as building blocks for the process.
A)Modular design
B)Interface design
C)Visual design
D)Product design
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Page 7
Chapter 6: Object Modeling
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Sample Questions
Q1) A red Mustang is a(n) _____ of the CAR class.
A)index
B)key
C)metric
D)instance
Q2) After one identifies a system's objects, classes, and relationships, one should develop a(n) object relationship diagram that provides an overview of the system.
A)True
B)False
Q3) In a class diagram, each class appears as a(n) _____, with the class name at the top, followed by the class's attributes and methods.
A)rectangle
B)circle
C)oval
D)triangle
Q4) In a state transition diagram, the states appear as rounded rectangles with the state names inside.
A)True
B)False
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Chapter 7: Development Strategies
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Sample Questions
Q1) This is a design that does not address the actual methods of implementation.
A) Cloud computing
B) Internet Business Services (IBS)
C) Managed hosting
D) .NET
E) Screen generators
F) Physical design
G) Logical design
H) Web 2.0
I) Benchmark testing
J) Systems requirement document
Q2) In most large and medium-sized companies, a(n) _____ within the IT department is responsible for providing user support.
A)service desk
B)evaluation team
C)planning center.
D)planning center
Q3) Contrast logical and physical design.
Q4) Discuss the concerns and issues related to outsourcing.
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Chapter 8: User Interface Design
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Sample Questions
Q1) If Siobhan has a dialog box option that is either on or off, which of the following is she most likely to use?
A)Text box
B)List box
C)Drop-down list box
D)Toggle button
Q2) In a source document, the main part of a form, called the _____, usually takes up at least half of the space on the form and contains captions and areas for entering variable data.
A)instruction zone
B)authorization zone
C)body zone
D)heading zone
Q3) Using batch input, data entry is performed continuously.
A)True
B)False
Q4) User-selected help always offers assistance for a task in progress.
A)True
B)False
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Chapter 9: Data Design
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Sample Questions
Q1) A set of field values that describes a single person, place, thing, or event
A)Unified Modeling Language (UML)
B)Cardinality
C)Foreign key
D)Data mining
E)Referential integrity
F)Subschema
G)Extended Binary Coded Decimal Interchange Code (EBCDIC)
H)Entity
I)Logical record
J)Logical storage
Q2) Cipher codes distinguish items by using a series of subgroups of digits.
A)True
B)False
Q3) Briefly describe the seven coding methods used by companies with examples.
Q4) Audit log files, which record details of all accesses and changes to a file or database, can be used to recover changes made since the last backup.
A)True
B)False
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Chapter 10: System Architecture
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Sample Questions
Q1) Even if a user's Internet connection becomes unavailable, the user will still be able to access certain cloud-based services.
A)True
B)False
Q2) Wireless network speed is measured in _____.
A)Bps (bits per second)
B)Kbps (kilobytes per second)
C)Gbps (gigabits per second)
D)Tbps (terabytes per second)
Q3) _____ is the amount of data that can be transferred in a fixed time period.
A)Resolution
B)Dimensionality
C)Topology
D)Bandwidth
Q4) A client is a computer that supplies data, processing services, or other support to one or more computers.
A)True
B)False
Q5) List the guidelines for in-house ecommerce site development.
Page 12
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Chapter 11: Managing Systems Implementation
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Sample Questions
Q1) As the accompanying figure illustrates, the _____ approach causes the changeover from the old system to the new system to occur immediately when the new system becomes operational.
A)phased operation
B)parallel operation
C)pilot operation
D)direct cutover
Q2) The post-implementation evaluation of a system verifies that the new system meets specified requirements, complies with user objectives, and produces the anticipated benefits.
A)True
B)False
Q3) Successful completion of system testing is the key to user and management approval, which is why system tests sometimes are called _____.
A)integrated tests
B)modular tests
C)unit tests
D)acceptance tests
Q4) Provide a step-by-step description of how to create a structure chart.
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Chapter 12: Managing Systems Support and Security
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Sample Questions
Q1) In dumpster diving attacks, an intruder raids desks or trash bins for valuable information.
A)True
B)False
Q2) A _____ is an internal or external entity that could endanger an asset.
A)proxy
B)facade
C)firewall
D)threat
Q3) List at least eight different tasks a service desk staff member might have to perform during a typical day.
Q4) To measure system performance, companies use _____, which uses a set of standard tests on one system to compare its performance and capacity to that of other systems.
A)metric analysis
B)benchmark testing
C)threat analysis
D)allocation testing
Q5) What is capacity planning? Include an explanation of what-if analysis in your answer.
14
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Chapter 13: Toolkit A: The Systems Analysts Toolkit
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Q1) Although many authors use a more conversational style for e-mail, users should remember that e-mail messages often are forwarded to other recipients or groups, and so you must consider the users to whom it might be distributed.
A)True
B)False
Q2) Knowing what is expected and when to go into detail is directly related to knowing _____.
A)who your targets are
B)when to speak and when to remain silent
C)how to communicate effectively
D)where to communicate best
Q3) All writers must consider _________, which analyzes the ease of comprehension by measuring specific characteristics of syllables, words, and sentences.
Q4) In addition to face-to-face meetings, a user might have to deliver a(n)_________, possibly with two-way communication between the user and the audience.
Q5) In a report, the _________ section lists the advantages, disadvantages, expenses, and profits of each major system alternative.
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Page 15
Chapter 14: Toolkit B: Case Tools
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Q1) The features of an object-oriented (O-O) approach include modular design and single-use code, which increases costs and slows down development.
A)True
B)False
Q2) Traditional code was written in non-procedural programming languages such as Java, which required a programmer to create a command for each processing step.
A)True
B)False
Q3) A(n) _________, a construction tool, allows computer programs to be developed rapidly by translating a logical model directly into code.
Q4) Once a data element has been defined in the repository, it can be accessed and used by processes and other information systems.
A)True
B)False
Q5) A(n) _________ is an alternative name for a data element in a repository.
Q6) Modern languages such as Java or Python are _________ programming languages.
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Chapter 15: Toolkit C: Financial Analysis Tools
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Q1) In a fixed charge method, the IT group is regarded as a(n) _________, which is a department that is expected to break even or show a profit.
Q2) Cost-avoidance benefits refer to expenses that are necessary if a new system is not installed.
A)True
B)False
Q3) The _________ of a project is the total present value of the benefits minus the total present value of the costs.
Q4) When comparing the net present values of projects, all things being equal, the project with the lowest net present value is the best investment.
A)True
B)False
Q5) Developmental costs are incurred after a system is implemented and continue while the system is in use.
A)True
B)False
Q6) The time taken by payback analysis to recover an information system's costs is called the _________.
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Chapter 16: Toolkit D: Internet Resource Tools
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Q1) If a search engine returns too many results, eliminate the least important search terms or concepts, broaden the subject, or use more general vocabulary when selecting terms.
A)True
B)False
Q2) The chat room concept originated with Internet Relay Chat (IRC).
A)True
B)False
Q3) A collection of related webpages is called a _____.
A)web browser
B)web layer
C)website
D)weblink
Q4) Like published journals and textbooks, only recognized authorities can post content, or material, on the web.
A)True
B)False
Q5) The _________ is a worldwide network that integrates many thousands of other networks, which in turn link millions of government, business, educational, and personal users around the globe.
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