Business Systems Analysis
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Course Introduction
Business Systems Analysis introduces students to the principles, techniques, and tools used to analyze business processes and information systems within organizations. The course covers the entire systems development life cycle, including requirements gathering, process modeling, documentation, stakeholder analysis, and solution design. Emphasis is placed on understanding organizational needs, translating them into functional system specifications, and evaluating technology solutions to support business goals. Through practical case studies and projects, students develop analytical, problem-solving, and communication skills essential for successful collaboration between business users and IT professionals.
Recommended Textbook Systems Analysis and Design 11th Edition by Scott
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Page 2
Chapter 1: Introduction to Systems Analysis and Design
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Sample Questions
Q1) Can expand to meet new business requirements and volumes
A)Management information system (MIS)
B)Modeling
C)Message
D)Spiral model
E)Enterprise resource planning (ERP)
F)Team leaders
G)Operational employees
H)Supply chain
I)Scalable design
J)Prototype Answer: I
Q2) Most firms give their IT budgets a low priority in good economic times.
A)True
B)False
Answer: False
Q3) A mission-critical system is one that is unimportant to a company's operations.
A)True
B)False
Answer: False
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Chapter 2: Analyzing the Business Case
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Sample Questions
Q1) Electronic data interchange (EDI) enables _____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.
A)CRM (Customer relationship management)
B)EPOD (Electronic proof of delivery)
C)JIT (Just-in-time)
D)RFID (Radio frequency identification)
Answer: C
Q2) The first step in evaluating feasibility is to accept and include all systems requests, even those that are not feasible.
A)True
B)False
Answer: False
Q3) A systems analyst conducts a preliminary investigation to study the _____ and recommend specific action.
A)systems request
B)project scheduling report
C)systems validation
D)project staffing report
Answer: A
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Page 4
Chapter 3: Managing Systems Projects
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Q1) A _____ is a series of events and activities with no slack time.
A)risk path
B)foundation path
C)baseline path
D)critical path
Answer: D
Q2) Project reporting, an activity of a project manager, _____.
A)involves the creation of a specific timetable, usually in the form of charts that show tasks, task dependencies, and critical tasks that might delay a project
B)includes informing management, users, and the project team about the progress of a project
C)consists of staffing, which includes selecting the project team and assigning specific tasks to team members
D)includes identifying and arranging project tasks and estimating completion times and costs
Answer: B
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Chapter 4: Requirements Modeling
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Sample Questions
Q1) These methods develop a system incrementally, by building a series of prototypes and constantly adjusting them to user requirements.
A)Total cost of ownership (TCO)
B)Closed-ended
C)Agile method
D)A functional decomposition diagram (FDD)
E)Rapid application development (RAD)
F)Open-ended
G)CASE tool
H)Pool
I)The Unified Modeling Language (UML)
J)Scalable system
Q2) In a sequence diagram, vertical arrows represent messages from one object to another.
A)True
B)False
Q3) What are the issues to consider as you compile a checklist of specific tasks to be observed and questions to be asked during an observation of current operating procedures?
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Page 6
Chapter 5: Data and Process Modeling
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Q1) Data stores are shown in a context diagram because data stores are external to the system.
A)True
B)False
Q2) In a data flow diagram (DFD), systems analysts call an entity that receives data from the system a source.
A)True
B)False
Q3) Since diagram 0 is a(n) _____ version of process 0, it shows considerably more detail than a context diagram.
A)contracted
B)exploded
C)condensed
D)extrapolated
Q4) Later in the systems design phase, you build a logical model that describes how a system will be constructed.
A)True
B)False
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Page 7
Chapter 6: Object Modeling
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Q1) This shows the order in which the actions take place and identify the outcomes.
A)Class diagram
B)Business process models (BPM)
C)Lifeline
D)Object relationship diagram
E)State transition diagram
F)Activity diagram
G)CASE tools
H)Black box
I)Unified Modeling Language (UML)
J)System boundary
Q2) The Unified Modeling Language (UML) symbol for a use case is a(n) _____ with a label that describes the action or event.
A)rectangle
B)triangle
C)dashed line
D)oval
Q3) What do relationships enable objects to do? What is the strongest kind of relationship? Walk through an example that demonstrates your understanding of the concept.
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Chapter 7: Development Strategies
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Sample Questions
Q1) By designing a system in-house, companies can develop and train an IT staff that understands the organization's business functions and information support needs.
A)True
B)False
Q2) Which of the following is true of a traditional systems development environment?
A)Many applications require substantial desktop computing power and resources.
B)Systems are developed and delivered in an Internet-based framework such as .NET or WebSphere.
C)Systems are easily scalable and can run on multiple hardware environments.
D)Internet-based development treats the traditional systems development environment as the platform, rather than just a communication channel.
Q3) Nearly _____ percent of total costs occur after the purchase of hardware and software.
Q4) Discuss the concerns and issues related to outsourcing.
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Page 9
Chapter 8: User Interface Design
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Q1) A(n) _____ does not distract a user and calls no attention to itself.
A)transparent interface
B)translucent interface
C)opaque interface
D)pellucid interface
Q2) A(n) _____ is a data validation rule that is performed on two or more fields to ensure that they are consistent or reasonable when considered together.
A)existence check
B)combination check
C)data type check
D)reasonableness check
Q3) An interface designer does not need to understand the underlying business functions or how the system supports individual, departmental, or enterprise goals.
A)True
B)False
Q4) User-selected help always offers assistance for a task in progress.
A)True
B)False
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Chapter 9: Data Design
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Q1) A _____ specifies the fields and identifies the primary key in a particular file.
A)frame design
B)table design
C)viewport
D)window
Q2) A technique used by analysts to define relationships in more detail, after drawing an initial entity-relationship diagram
A)Unified Modeling Language (UML)
B)Cardinality
C)Foreign key
D)Data mining
E)Referential integrity
F)Subschema
G)Extended Binary Coded Decimal Interchange Code (EBCDIC)
H)Entity
I)Logical record
J)Logical storage
Q3) Briefly describe the seven coding methods used by companies with examples.
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11
Chapter 10: System Architecture
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Q1) _____ establishes a company-wide strategy for IT resources and specific standards for data, processing, network, and user interface design.
A)Legacy data
B)Stand-alone computing
C)Enterprise resource planning (ERP)
D)Scalability
Q2) The system design specification is a document that presents the complete design for a new information system, along with _____ for completing the next SDLC phasesystems implementation.
A)access points
B)web-based components
C)detailed costs
D)data frames
Q3) Even if a user's Internet connection becomes unavailable, the user will still be able to access certain cloud-based services.
A)True
B)False
Q4) List the guidelines for in-house ecommerce site development.
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Chapter 11: Managing Systems Implementation
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Q1) If a module must perform multiple tasks, _____.
A)the module will be less difficult to create and maintain
B)the module will be more difficult to create and maintain
C)a less complex coding is required
D)a more complex coding is required
Q2) Using a _____ strategy, knowledgeable users can be selected who then conduct sessions for others.
A)structured walkthrough
B)train-the-trainer
C)direct cutover
D)top-down design
Q3) Provide a step-by-step description of how to create a structure chart.
Q4) _____ describes the degree of interdependence among modules.
A)Resolution
B)Modularity
C)Dynamism
D)Coupling
Q5) List the objectives of system testing.
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Page 13
Chapter 12: Managing Systems Support and Security
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Q1) Using a release methodology reduces the documentation burden.
A)True
B)False
Q2) Retention periods of backups can be a specific number of months or years, depending on legal requirements and company policy.
A)True
B)False
Q3) In a public key encryption environment, each user on the network has a pair of keys: a foreign key and a private key.
A)True
B)False
Q4) A _____ is a formal reference point that measures system characteristics at a specific time.
A)feature line
B)baseline
C)product point
D)viewport
Q5) List at least eight different tasks a service desk staff member might have to perform during a typical day.
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Chapter 13: Toolkit A: The Systems Analysts Toolkit
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Q1) When delivering a presentation, try to anticipate the questions an audience will ask so a response can be prepared ahead of time.
A)True
B)False
Q2) The why, who, what, when, and how of communications are important questions that one must answer before he or she communicates.
A)True
B)False
Q3) To know _____, ask the question, "Is this communication necessary, and what specific results am I seeking?"
A)why you are communicating
B)when to speak
C)who your targets are
D)how to communicate effectively
Q4) A(n) _________ is a tool in most word processing programs that detects usage problems and offers suggestions.
Q5) In a report, the _________ section usually includes a title page, table of contents, and brief description of the proposal.
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Chapter 14: Toolkit B: Case Tools
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Q1) In a fourth-generation environment that includes modern CASE tools, system developers deliver low-quality software, lengthen the timetable, and increase expense.
A)True
B)False
Q2) Although generic computer-aided systems engineering (CASE) tools can be used to plan and design any type of information system, it usually is easier to use an integrated development environment (IDE), which uses built-in tools provided by the software vendor.
A)True
B)False
Q3) Using a forward engineering computer-aided systems engineering (CASE) tool, an analyst can transform existing application source code into a working model of the system.
A)True
B)False
Q4) _________ engineering is important when integrating new systems with legacy systems or systems that were developed in different environments.
Q5) COBOL is an example of _________ programming languages.
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Chapter 15: Toolkit C: Financial Analysis Tools
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Q1) The _________ of a future dollar is the amount of money that, when invested today at a specified interest rate, grows to exactly one dollar at a certain point in the future.
Q2) _________ is the process of determining how long it takes an information system to pay for itself.
Q3) A(n) _________ is a technique that uses accounting entries to allocate the indirect costs of running an IT department.
Q4) Direct costs usually are more difficult to identify and predict than indirect costs.
A)True
B)False
Q5) The cost of customer dissatisfaction, lower employee morale, and reduced information availability are examples of _____.
A)tangible costs
B)intangible costs
C)fixed costs
D)variable costs
Q6) In a client/server system, _________ is the time that the server actually responds to client requests for processing.
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Chapter 16: Toolkit D: Internet Resource Tools
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Q1) When a person subscribes to a list, he or she can receive a collection of messages called a _____, which contains a summary of the postings for a specific time interval (e.g., daily).
A)proxy
B)captcha
C)digest
D)listserv
Q2) A(n) _________ uses circular symbols to illustrate Boolean logic.
Q3) IRC (Internet Relay Chat) is a multichannel system supported by servers that enable conversations, group or individual, to occur on a worldwide basis.
A)True
B)False
Q4) When the _____ logical operator is used to combine keywords, a search engine will retrieve all results containing either keyword.
A)OR
B)AND
C)IF
D)NOT
Q5) _____ are tools that can apply multiple search engines simultaneously.
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