Business Process Management
Textbook Exam Questions
Course Introduction
Business Process Management (BPM) is a comprehensive course that explores the principles, methodologies, and technologies used to design, analyze, optimize, and automate business processes within organizations. Students will learn how to identify inefficiencies, model workflows, and implement process improvements to enhance organizational effectiveness and agility. The course covers key concepts such as process mapping, process reengineering, performance measurement, and the integration of information systems. Through case studies and hands-on projects, students will develop practical skills in using BPM tools and frameworks to drive continuous improvement and support strategic business goals.
Recommended Textbook Processes Systems and Information An Introduction to MIS 3rd Edition by McKinney Jr
Available Study Resources on Quizplus
12 Chapters
1356 Verified Questions
1356 Flashcards
Source URL: https://quizplus.com/study-set/2327 Page 2
Chapter 1: The Importance of MIS
Available Study Resources on Quizplus for this Chatper
119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/46245
Sample Questions
Q1) Information system managers should support strategy,but it should never influence strategy.
A)True
B)False
Answer: False
Q2) Cost is what it takes to produce a product or service.
A)True
B)False
Answer: True
Q3) Future business professionals need to be able to access,evaluate,and apply emerging information technology to business.
A)True
B)False
Answer: True
Q4) What changes must a company make if its value chain's margin is negative?
A) The value must be decreased.
B) The costs of the value chain need to be increased.
C) The number of stages in the generic chain must be increased.
D) The value must be increased so that it exceeds the cost.
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Business Processes, Information Systems, and Information
Available Study Resources on Quizplus for this Chatper
128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/46246
Sample Questions
Q1) A solid arrow in the BPMN model represents the ________.
A) beginning and end of the business process
B) flow of data
C) flow of action
D) swimlanes
Answer: C
Q2) Human intuition does not play any role in a dynamic process.
A)True
B)False
Answer: False
Q3) Which of the following statements is true about information?
A) It remains the same from person to person.
B) It is different from data.
C) It is unprocessed data.
D) It is a recorded fact or figure.
Answer: B
Q4) Good information requires that data be timely.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Networks and the Cloud
Available Study Resources on Quizplus for this Chatper
92 Verified Questions
92 Flashcards
Source URL: https://quizplus.com/quiz/46247
Sample Questions
Q1) In the three-tier architecture,the server tier consists of computers,phones,and other devices that have browsers that request and process web pages.
A)True
B)False
Answer: False
Q2) Which of the following is an application layer protocol?
A) VPN
B) TCP/IP Protocol architecture
C) WNIC
D) IEEE Answer: B
Q3) Which of the following statements is true about the cloud?
A) Cloud vendors dynamically allocate physical servers as customer needs vary.
B) The amount of resources that is leased out to organizations is decided by their lease contracts.
C) The amount of resources leased can be increased or decreased dynamically
D) Every organization that uses cloud services is allotted only one virtual machine. Answer: C
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Database Processing
Available Study Resources on Quizplus for this Chatper
124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/46248
Sample
Questions
Q1) Brad,a project manager,wants to build a database to integrate information about employees and tasks that they handle.Brad wants to track information such as task name,percentage completed,and employee name.These aspects that Brad wants to track are called ________.
A) identifiers
B) records
C) primary keys
D) entities
Q2) Minimum cardinalities represent the minimum number of entity instances required in a relationship.
A)True
B)False
Q3) A database is best described as a collection of unrelated tables.
A)True
B)False
Q4) What are database application programs?
Q5) The small oval on a line in an E-R diagram means that the relationship must have an entity of that type.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Information Systems Security
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/46249
Sample Questions
Q1) With HTTPS,data are encrypted using a protocol called the _____________.
A) Transmission Control Protocol
B) Secure Socket Layer
C) File Transfer Protocol
D) Simple Mail Transfer Protocol
Q2) Few individuals take security as seriously as they should,and most fail to implement even low-cost safeguards.
A)True
B)False
Q3) Which of these following is a true statement about safeguards:
A) safeguards increase work efficiency
B) one safeguard by itself is completely effective
C) safeguards are inexpensive
D) safeguards restrict freedoms by limiting what employees can do.
Q4) Most secure communication over the Internet uses a protocol called HTTP.
A)True
B)False
Q5) Malware protection is an example of a data safeguard.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Using Is to Improve Processes
Available Study Resources on Quizplus for this Chatper
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/46250
Sample Questions
Q1) ________ processes collect,store,and distribute products to buyers.
A) Sales and marketing
B) Outbound logistics
C) Service
D) Operations
Q2) What are the five ways IS can improve a process?
Q3) Which of the following is true about objectives of processes?
A) Objectives can occur only in the strategic process level.
B) Objectives are mutually exclusive.
C) An effectiveness objective aims to conserve resources.
D) An efficiency objective aims to conserve resources.
Q4) How can information systems be used to improve processes?
A) by creating a bottleneck situation
B) by improving one of the activities in the process
C) by removing unproductive resources
D) by minimizing automation
Q5) What are the business process principles that improve processes?
Q6) Explain the Six Sigma approach to process improvement.
Q7) What are inbound logistics processes? Explain with the help of an example.
Q8) What are managerial processes?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Supporting Processes With ERP Systems
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/46251
Sample Questions
Q1) Which of the following challenges of implementing an enterprise resource planning (ERP)system is people-related?
A) the structure of the bill of material
B) the order size
C) the data in the ERP system
D) the inability to collaborate
Q2) Which of the following activities is included in customer relationship management?
A) procurement
B) marketing
C) bill of materials
D) payroll
Q3) Organizations conduct ________ to identify the differences between the business requirements that emerge from strategic planning and the capabilities of the chosen enterprise resource planning system.
A) access controls
B) inherent processes
C) gap analysis
D) dashboards
Q4) How can the problem of information silos be solved?
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Supporting the Procurement Process With SAP
Available Study Resources on Quizplus for this Chatper
97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/46252
Sample Questions
Q1) A gap analysis is performed to identify the suitable ERP vendor for an organization.
A)True
B)False
Q2) Procurement is an operational process executed hundreds or thousands of times a day in a large organization.
A)True
B)False
Q3) Describe the steps that follow the gap analysis is conducted.
Q4) Describe the purchase requisition activity after the implementation of SAP.
Q5) A software consulting firm sends a formal document to its supplier,requesting the delivery of 50 desktop computers.This is an example of a(n)________.
A) term sheet
B) memorandum of association
C) purchase order
D) itemized bill
Q6) What is a three-way match?
Q7) Explain the purchasing issues that justify the implementation of ERP system at CBI?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Supporting the Sales Process With SAP
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/46253
Sample Questions
Q1) Differentiate between auctions and clearinghouses.
Q2) E-commerce leads to ________,which is the elimination of middle layers of distributors and suppliers.
A) forward integration
B) decentralization
C) backward integration
D) disintermediation
Q3) Social CRM is an information system that social networks use to facilitate communication within their network.
A)True
B)False
Q4) eBay is an example of a merchant e-commerce company.
A)True
B)False
Q5) E-commerce reduces the flow of price data.
A)True
B)False
Q6) Explain how a sales order is created in an organization that follows a typical sales process but has not implemented SAP.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Collaboration and IS
Available Study Resources on Quizplus for this Chatper
106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/46254
Sample Questions
Q1) _______is an example of a document checkout tool.
A) Microsoft SharePoint
B) Wikipedia
C) Google Drive
D) Microsoft OneDrive
Q2) The minimum collaboration tools set provides audio and video access to the participants.
A)True
B)False
Q3) With iteration-control systems,each team member ________.
A) is given a shared server with unrestricted access
B) is given their own private directory to share files
C) is given an account with a set of permissions
D) is notified every time a file is viewed
Q4) Which of the following IS components is emphasized for its ability to give and receive critical feedback?
A) hardware
B) procedures
C) people
D) data
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Social Media and IS
Available Study Resources on Quizplus for this Chatper
121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/46255
Sample Questions
Q1) What is meant by "the strength of a relationship" in the context of social capital? How can an organization use social media to strengthen its relationships?
Q2) Reddit is a very popular social news Web site built on crowdpolling and anonymous posting.
A)True
B)False
Q3) Social graphs are used to depict the possible relationships between people who may be connected in the future.
A)True
B)False
Q4) In social media,________ is user-generated information and the responses to that information contributed by other users.
A) cookie
B) Trojan horse
C) business object
D) content data
Q5) Why is trust important in the sharing economy and how is it accomplished?
Q6) What are some important tips for conducting a social media promotion?
Q7) What are the efficiency objectives for the three social media participants?
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Business Intelligence and IS
Available Study Resources on Quizplus for this Chatper
126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/46256
Sample Questions
Q1) An RFM score of 555 (R=5; F=5; M=5,on a scale of 1 to 5)assigned to a customer indicates that the customer ________.
A) buys expensive items frequently
B) has not purchased anything recently but buys frequently
C) has not purchased anything recently
D) buys inexpensive items frequently
Q2) Which of the following is an effectiveness objective of the BI process?
A) storing and retrieving data
B) assessing current conditions
C) working with budget constraints
D) staying within time limits
Q3) Using the MapReduce techniques,pieces of data are integrated to form a huge chunk of information.
A)True
B)False
Q4) Clickstream data is used to track everything the customer does at a web site.
A)True
B)False
Q5) Describe the risks associated with missing data and nonintegrated data.
Q6) What are the two types of people that use BI systems? Describe their roles.
Page 14
To view all questions and flashcards with answers, click on the resource link above.