Business Process Management
Review Questions
Course Introduction
Business Process Management (BPM) provides a comprehensive overview of the methodologies, tools, and techniques used to analyze, design, implement, monitor, and optimize business processes within organizations. The course explores concepts such as process mapping, workflow modeling, process improvement, and automation, with a focus on enhancing efficiency, effectiveness, and adaptability. Emphasizing a strategic and cross-functional approach, students will learn how BPM supports organizational goals, drives digital transformation, and fosters continuous improvement, enabling businesses to remain competitive in dynamic environments.
Recommended Textbook
Managing Supply Chain and Operations An Integrative Approach 1st Edition by S. Thomas Foster
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15 Chapters
1208 Verified Questions
1208 Flashcards
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Page 2
Chapter 1: Introduction to Supply Chain and Operations Management
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) ________ proposes new products,performs market studies,and manages sales.
Answer: Marketing
Q2) Which primary supply chain flow is always bidirectional?
A)Product flow
B)Monetary flow
C)Information flow
D)Process flow
Answer: C
Q3) The core activities any firm performs are called
A)value chain management.
B)supply chain management.
C)operations management.
D)process management.
Answer: A
Q4) ________ is collaborating and cooperating with all the stakeholders,which is one of the Four I's of SC&O management.
Answer: Integrating
Q5) Manufacturers in a supply chain are ________ to the consumers in the supply chain.
Answer: upstream
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Chapter 2: Supply Chain and Operations Strategy
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Goals for improving product quality are part of the A)tactics.
B)operational subplans.
C)organizational strategy.
D)vision.
Answer: B
Q2) The capability to adjust a supply chain's design to meet major structural shifts in the market is called ________.
Answer: adaptability
Q3) Recognizing that their product is moving from being an innovative,disruptive product to a more mature product,the firm shifts their supply chain focus to efficiency.This capability of the firm is called ________.
Answer: adaptability
Q4) Total cost of ownership is an example of operational metric.
A)True
B)False
Answer: False
Q5) The Japanese term for management control or policy deployment is ________. Answer: Kanri
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Chapter 3: Product and Process Design and Mapping
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Sample Questions
Q1) In a process map,a diamond symbol indicates A)a decision.
B)work performed.
C)materials leaving the process.
D)data input.
Answer: A
Q2) The last phase of the product life cycle is
A)introduction.
B)development.
C)decline.
D)growth.
Answer: C
Q3) Cellular manufacturing systems (choose two)
A)are usually U-shaped production lines.
B)allow parts to move in a variety of different directions.
C)support low-volume production more efficiently than in a job shop.
D)support mass assembly of products.
Answer: A,C
Q4) The act of creating new products is known as ________.
Answer: product design
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Chapter 4: Service Design
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Sample Questions
Q1) In a service operation,if the process requires specialized skills and resources,the process step should be closer to the customer.
A)True
B)False
Q2) A tool used to evaluate the interactions between service providers and customers is called a ________.
Q3) An unfilled seat on an airline flight is an example of
A)wasted capacity.
B)time perishable capacity.
C)lost productivity.
D)mismatched demand.
Q4) The optimal capacity level in newsvendor analysis that can be used to make capacity decisions is called as ________.
Q5) The person providing service in a queuing system is called ________.
Q6) Critical fractile is the threshold at which the element of service design moves from independent processing to direct interaction.
A)True
B)False
Q7) ________ is the degree of customer involvement in the delivery of a service.
Page 6
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Chapter 5: Customer Relationship Management
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Sample Questions
Q1) The advantage that manufacturing operations has over service operations is that of
Q2) Service operations are,by definition,dependent on customer resources which usually are homogeneous.
A)True
B)False
Q3) The process of integrating service offerings with manufactured products is known as ________.
Q4) Service operations are,by definition,dependent on customer resources which usually are ________.
Q5) Discuss what servitization means and the advantages and challenges that accompany it.
Q6) A Customer Relationship Management System (CRMS)helps
A)in the acquisition of new customers.
B)improve the experience of current customers.
C)promote ongoing and increased business with current customers.
D)all of the above.
Q7) Systemic occurrences that result in dissatisfied customers are usually on account of
Q8) In service systems,________ can be used to prevent customer failures.
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Chapter 6: Strategic Sourcing
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Sample Questions
Q1) A sourcing strategy for items in the bottleneck quadrant will be to develop new suppliers.
A)True
B)False
Q2) What is the role of supply management on the product development and design process?
Q3) The focus of the purchasing function in the war years (1910-1946)was on obtaining scarce materials.
A)True
B)False
Q4) What has been the focus of the purchasing function in the new millennium (year 2000 onwards)and what is its impact on the firm?
Q5) A framework for making purchasing-related strategic management decisions is known as the ________.
Q6) The sum of acquisition,ownership,and post ownership costs is known as ________.
Q7) A pricing method that includes maintenance and operation of products is known as ________.
Q8) The spend on building and large equipment is categorized within the ________ category.
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Chapter 7: Supplier Management
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Sample Questions
Q1) The process of helping a supplier improve performance in areas such as cost,delivery,and quality is known as ________.
Q2) When precision in the final product is not important,the supply manager is most likely to use simple specifications in the procurement of the product.
A)True
B)False
Q3) The document which contains the specifications of what is needed and details the information that must be submitted by a supplier is known as supplier self-assessment.
A)True
B)False
Q4) Defining key metrics and cost-sharing mechanisms occurs after opportunities for development have been identified as part of the supplier development process. A)True
B)False
Q5) The type of relationship in which the buyer and supplier work together sharing information,knowledge and expertise integrating their business processes is known as a ________ relationship.
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Chapter 8: Demand Management and Forecasting
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Sample Questions
Q1) What is the Mean Absolute Deviation (MAD)if the sum of the absolute forecast error over 12 periods is 174?
A)10.5
B)12
C)14.5
D)16
Q2) What is the bullwhip effect in supply chains?
A)It is the point at which the total cost is equal to the total revenue.
B)It is a technique applied to manage projects in a supply chain.
C)It is the sharing of data on a continuous basis between the supplier and customer.
D)It is the increasing upstream supply chain variation resulting from forecasts in a supply chain.
Q3) In forecasting,what is the Mean Absolute Deviation (MAD)?
A)It is the difference between the forecast and actual demand.
B)It is the average,absolute difference between the forecast and actual demand.
C)It is the absolute error as a percentage of demand.
D)It is the per-period average of cumulative error.
Q4) Introducing new products in a sequence that allows for an effective use of capacity is known as ________.
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Chapter 9: Inventory Management Fundamentals and Independent Demand
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Sample Questions
Q1) Building up inventory in anticipation of unforeseen global supply chain interruptions is known as ________.
Q2) Producing extra inventory during periods of low demand,which is then consumed during periods of high demand,is known as ________.
Q3) Best Home Cabinets orders wood,their main raw material,from their supplier once every week.The inventory model they are using is known as a ________ model.
Q4) Compute the required safety stock when weekly demand is 100 units,lead time is 2 weeks,the desired service level is 98% (which corresponds to 2.06 standard deviations from the mean)and the standard deviation of demand during lead time is 30 units.
A)25 units
B)48 units
C)62 units
D)75 units
Q5) If a firm turns over inventory once a week,they would have ________ inventory turns per year.
Q6) In managing inventory for independent demand items,the two important decision queries that need to be answered are ________.
Page 11
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Chapter 10: Sales and Operations Planning and Enterprise
Resource Planning
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110 Flashcards
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Sample Questions
Q1) In a lagging capacity strategy,capacity is added in anticipation of demand. A)True
B)False
Q2) Systems that help managers make decisions relating to the creation of schedules that balance demand and supply are known as ________.
Q3) The capacity for a machine or system that is available after accounting for scrap and rework and also factors in inefficiencies inherent in the system is known as A)design capacity.
B)available capacity.
C)actual capacity.
D)rough capacity.
Q4) The portion of ERP that disaggregates the sales and operations plan (SOP)to determine when individual products will be produced is known as the ________.
Q5) The system that is used to manage the entire firm including the individual business functions like finance,production,human resources and accounting is called the ________ system.
Q6) The ratio of actual output to actual capacity is called ________.
Q7) The ratio of actual output to design capacity is called ________.
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Chapter 11: Logistics
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Sample Questions
Q1) As the minimum required order quantity increases without any change in the procurement price,landed costs will decrease.
A)True
B)False
Q2) The trade bloc consisting of the United States,Mexico and Canada is known as A)ASEAN.
B)NAFTA.
C)COSMO.
D)SAARC.
Q3) Demand created as managers conceptualize forecasts and guess at future demand is known as A)independent demand.
B)derived demand.
C)dependent demand.
D)parent demand.
Q4) The ability of companies to deliver their product or services to a market affordably is known as ________.
Q5) The mode of transportation which has the highest fuel economy as measured by number of ton-miles per gallon of fuel is ________.
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Chapter 12: Project Management
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Sample Questions
Q1) Developing the preliminary project scope statement is a key activity during which phase of a project?
A)Initiation
B)Planning
C)Executing
D)Monitoring and controlling
Q2) Key phases in a project time line are often referred to as ________.
Q3) A project to which an employee is assigned full-time is known as ________.
Q4) The formula which helps compute project times with a high probability of completion is known as ________.
Q5) The shortest time for completing a project task is known as most likely completion time.
A)True
B)False
Q6) The act of determining which tasks precede and follow other tasks is known as ________.
Q7) The earliest finish time for a task is equal to the latest finish time minus the task slack.
A)True B)False
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Chapter 13: Supply Chain Quality Management
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Sample Questions
Q1) In which phase of the PDCA cycle do managers make the proposed quality improvements permanent?
A)Plan
B)Do
C)Check
D)Act
Q2) In the ________ phase of the PDCA cycle,managers review their implementation to see if they achieve the desired results and make adjustments as necessary.
Q3) The ability of the service provider to perform his or her job dependably and accurately is known as the ________ dimension of service quality.
Q4) The basic quality tool which is used to study the relationships between variables is known as ________.
Q5) A quality management approach based on understanding customers and striving to satisfy their needs is known as ________.
Q6) The efficiency with which a product achieves its intended purpose is known as the ________ dimension of quality.
Q7) In Joseph Juran's content of Little q quality,customers are ________.
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Chapter 14: Statistical Process Control
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Sample Questions
Q1) The ability of a process to produce a product that meets specification is known as
Q2) The central limit theorem states that sampling distributions generally are ________ distributed.
Q3) A measurement to determine if a defect is either present or not is known as an attribute.
A)True
B)False
Q4) Samples gathered in such a way that every piece of product has an equal chance of being selected for inspection are called
A)systematic samples.
B)random samples.
C)nonrandom samples.
D)biased samples.
Q5) Variation that centers on a mean and occurs with a somewhat consistent amount of dispersion is known as ________ variation.
Q6) Concluding that a process is stable means only ________ variation is present in the process.
Q7) A continuous measurement such as weight,height,or volume is known as a ________.
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Chapter 15: Lean and Six Sigma Management and Leading Change
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Sample Questions
Q1) The kanban card used to transport parts from one location to another is called the ________ card.
Q2) What is pull production?
Q3) As per the Risk and Return evaluation matrix for Six Sigma projects,projects that are home runs have a high risk and high return factor.
A)True
B)False
Q4) Specially trained individuals in advanced quality tools who perform Six Sigma projects are known as green belts.
A)True
B)False
Q5) The first business to implement Six Sigma was Toyota.
A)True B)False
Q6) A senior manager who provides leadership in a Six Sigma project is known as a ________.
Q7) Reducing waste in a methodical manner to optimize a process is known as
Q8) The Japanese term for continuous improvement is ________. Page 17
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