Business Process Management
Review Questions
Course Introduction
Business Process Management (BPM) explores the systematic approach to designing, analyzing, implementing, monitoring, and optimizing an organization's business processes. The course covers key concepts such as process mapping, modeling techniques, performance measurement, and continuous improvement methodologies. Students learn how to align business processes with organizational strategy, utilize BPM tools and software, and drive operational efficiency. Case studies and real-world examples illustrate how effective BPM can enhance agility, quality, and customer satisfaction, preparing students to manage and improve processes across various industries.
Recommended Textbook
Operations and Supply Chain Management The Core 4th Edition by F. Robert Jacobs
Available Study Resources on Quizplus
16 Chapters
1083 Verified Questions
1083 Flashcards
Source URL: https://quizplus.com/study-set/2433
Page 2
Chapter 1: Operations and Supply Chain Management
Available Study Resources on Quizplus for this Chatper
71 Verified Questions
71 Flashcards
Source URL: https://quizplus.com/quiz/48331
Sample Questions
Q1) Sustainability is the ability to maintain profits in a system.
A)True
B)False Answer: False
Q2) Central to the concept of operations strategy are the concepts of operations focus and trade-offs.
A)True
B)False Answer: True
Q3) In contrast to careers in finance and marketing,careers in OSCM involve hands-on involvement with people and processes.
A)True
B)False Answer: True
Q4) Operations and supply chain processes can be conveniently categorized as planning,sourcing,making,and delivering.
A)True
B)False Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Strategy and Sustainability
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/48330
Sample Questions
Q1) Productivity is a relative measure.
A)True
B)False
Answer: True
Q2) Decisions that relate to the design of the processes and the infrastructure needed to support these processes relate to which OSCM concept?
A)Sustainability
B)Competitive dimensions of OSCM
C)Making trade-offs
D)integrating operations and supply chain strategy with a firm's operational capabilities
E)Supply chain risk
Answer: D
Q3) Infrastructure decisions within operations strategy include the selection of the appropriate technology,the role of inventory,and the location of facilities.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Forecasting
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/48329
Sample Questions
Q1) Exponential smoothing forecasts always lag behind the actual occurrence but can be corrected somewhat with a trend adjustment.
A)True
B)False
Answer: True
Q2) In most cases,demand for products or services can be broken down into several components.Which of the following is not considered a component of demand?
A)Average demand for a period
B)A trend
C)Seasonal elements
D)Past data
E)Autocorrelation
Answer: D
Q3) In the weighted moving average forecasting model the weights must add up to one times the number of data points.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Strategic Capacity Management
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/48328
Sample Questions
Q1) The capacity focus concept can be put into practice through a mechanism called which of the following?
A)Best operating level (BOL)
B)Plant within a plant (PWP)
C)Total quality management (TQM)
D)Capacity utilization rate (CUR)
E)Zero-changeover-time (ZXT)
Q2) Making adjustments to eliminate the variance between planned and actual output is tied into intermediate range capacity planning.
A)True
B)False
Q3) The objective of strategic capacity planning is to determine the overall capacity level of capital intensive resources (including facilities,equipment,and overall labor force size)that best supports the company's long-range competitive strategy.
A)True
B)False
Q4) Capacity can be defined as the ability to hold,receive,store,or accommodate.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 4: PART-A: Learning Curves
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/48317
Sample Questions
Q1) The learning curve states that the more experience you have in a particular activity;the less surprised you will be when something goes wrong.
A)True
B)False
Q2) If a person performing a task has been achieving an 80 percent learning curve and it took 10 minutes to produce the first unit,the total time to produce 100 units will be 326.5 minutes.
A)True
B)False
Q3) The unit improvement factor is not as useful as arithmetic tabulation of learning curve statistics in adjusting time estimates for learning.
A)True
B)False
Q4) If a person performing a task has been achieving a 95 percent learning curve and you know that the task will end after the 100<sup>th</sup> unit,the last unit produced will take 71.12 percent as much time as the first unit.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Projects Manufacturing and Service Processes
Available Study Resources on Quizplus for this Chatper
72 Verified Questions
72 Flashcards
Source URL: https://quizplus.com/quiz/48327
Sample Questions
Q1) The critical path of activities in a project is the sequence of activities that form the shortest chain in a project network of activities.
A)True
B)False
Q2) project can be subdivided into which of the following?
A)Job orders
B)Sub-jobs
C)Work packages
D)Sub-paths
E)Events and decisions
Q3) disadvantage of a matrix project organizational structure is that a project manager is held responsible for successful completion of the project.
A)True
B)False
Q4) In a CPM analysis if you subtract the late finish from the early finish the result is the activity's slack time.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 6: Manufacturing Processes
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/48326
Sample Questions
Q1) Which of the following is not a basic type of process structure?
A)Product-process matrix
B)Workcenter
C)Manufacturing cell
D)Assembly line
E)Continuous process
Q2) Process selection refers to the strategic decision of selecting which kind of production processes to use to produce a product or provide a service.
A)True
B)False
Q3) The first step in balancing an assembly line is to specify the precedence relationships among tasks to be performed on the line.
A)True
B)False
Q4) One trade-off illustrated by the product-process matrix is between flexibility and cost.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 6: PART-A: Break-Even Analysis
Available Study Resources on Quizplus for this Chatper
9 Verified Questions
9 Flashcards
Source URL: https://quizplus.com/quiz/48316
Sample Questions
Q1) Assume a fixed cost for a process of $15,000.The variable cost to produce each unit of product is $10 and the selling price for the finished product is $25.Which of the following is the number of units that has to be produced and sold to break even?
A)500 units
B)667 units
C)790 units
D)900 units
E)1,000 units
Q2) In a workcenter,machine A has a ten minute set-up time per batch and a two minute per unit run time.Machine B performs the identical function but has a set-up time of thirty minutes and a one minute run time per unit.The workcenter makes products in batches ranging from one unit to one hundred units.Assuming capacity is not a limitation on either machine,on which batches should machine B be used?
A)All batches should be run on machine B
B)Batches of more than 20 units should be run on machine B
C)Batches of fewer than 80 units should be run on machine B
D)Batches with up to 50 units should be run on machine B
E)No batches should be run on machine B
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 7: Service Processes
Available Study Resources on Quizplus for this Chatper
76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/48325
Sample Questions
Q1) Which of the following is a suggestion for managing queues presented in the textbook?
A)Train your servers to be friendly
B)Tell customers that the line should encourage them to come during slack periods
C)Give each customer a number
D)Periodically close the service channel to temporarily disperse the line
E)Use humor to defuse a potentially irritating situation
Q2) Because little or no inventory is carried in a service operation,it is easy to separate the operations management functions from marketing in services.
A)True
B)False
Q3) In the service- system design matrix,a face-to-face loose specs service encounter is expected to have which of the following?
A)Low sales opportunity
B)Low production efficiency
C)High production efficiency
D)Low degree of customer/server contact
E)None of these
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 8: Sales and Operations Planning
Available Study Resources on Quizplus for this Chatper
58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/48324
Sample Questions
Q1) From an operational perspective yield management is most effective under which of the following circumstances?
A)Demand cannot be segmented by customer
B)Inventory is perishable
C)Fixed costs are low and variable costs are high
D)The customer is a "captive" of the system
E)The firm doing yield management is very profitable
Q2) Which of the following is a production planning strategy presented in the textbook?
A)Level
B)Strategic
C)Balanced
D)Synchronous
E)Optimal
Q3) Subcontracting is viewed as a risky strategy because the firm may lose control of product design and pricing.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 9: Material Requirements Planning
Available Study Resources on Quizplus for this Chatper
81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/48323
Sample Questions
Q1) The three main inputs to an MRP system are the bill of materials,the master schedule and the inventory records file.
A)True
B)False
Q2) Which of the following is the planned-order release using an MRP program if the gross requirement is 5,000,inventory on hand is 1,200,and planned receipts are 800?
A)7,000
B)4,200
C)3,000
D)2,000
E)1,200
Q3) Computing the quantity of each component that goes into a finished product can be done by expanding (or exploding)each item in a product structure file and summing at all levels.
A)True
B)False
Q4) MRP stands for Manufacturing Requirements Planning.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 10: Quality Management and Six-Sigma Supply
Chain Processes and Analytics
Available Study Resources on Quizplus for this Chatper
129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/48322
Sample Questions
Q1) The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming,and Joseph M.Juran,had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?
A)Fourteen steps for quality management
B)Quality is free
C)Customer focus
D)Zero defects
E)Six-sigma
Q2) Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving)those specifications.
A)True
B)False
Q3) The probability associated with accepting a low quality lot is denoted in acceptance sampling with the Greek letter alpha.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
14
Chapter 11: Inventory Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/48321
Sample Questions
Q1) Dependent demand inventory levels are usually managed by calculations using calculus-driven,cost-minimizing models.
A)True
B)False
Q2) Which of the following is a perpetual system for inventory management?
A)Fixed-time period
B)Fixed-order quantity
C)P model
D)First-in-first-out
E)The wheel of inventory
Q3) Fixed-order quantity inventory models are "event triggered."
A)True
B)False
Q4) The "sawtooth effect," named after turn-around artist Al "Chainsaw" Dunlap,is the severe reduction of inventory and service levels that occurs when a firm has gone through a hostile takeover.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 12: Lean Supply Chains
Available Study Resources on Quizplus for this Chatper
71 Verified Questions
71 Flashcards
Source URL: https://quizplus.com/quiz/48320
Sample Questions
Q1) Lean production makes implementing green strategies in manufacturing processes more difficult.
A)True
B)False
Q2) In designing a lean production facility layout a designer should do which of the following?
A)Design for work flow balance
B)Locate flexible workstations off line
C)Link operations through a push system
D)Balance capacity using job shop analysis
E)Always keep operations on a single floor of the factory
Q3) Which of the following is a lean production technique that has been successfully applied in service firms?
A)Decision trees
B)Leveling the facility load
C)Kanban Card Systems
D)Fully utilizing capacity
E)Backflushing
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 13: Global Sourcing and Procurement
Available Study Resources on Quizplus for this Chatper
64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/48319
Sample Questions
Q1) Logistics is a term indicating transportation choices for goods produced internationally but consumed domestically.
A)True
B)False
Q2) The optimal strategy for functional products is to use an efficient supply chain.
A)True
B)False
Q3) financially-driven reason for outsourcing is that it can reduce costs through a lower cost structure.
A)True
B)False
Q4) firm that controls most of the activities in its supply chain is said to be vertically integrated.
A)True
B)False
Q5) The optimal strategy for innovative products is to use an efficient supply chain.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 14: Location, Logistics and Distribution
Available Study Resources on Quizplus for this Chatper
54 Verified Questions
54 Flashcards
Source URL: https://quizplus.com/quiz/48318
Sample Questions
Q1) Cross-docking is a practice used in the international shipping industry that facilitates port utilization.
A)True
B)False
Q2) free trade zone is typically a closed facility into which foreign goods can be brought without being subject to the usual customs requirements.
A)True
B)False
Q3) In facility location decision making the factor-rating system is based on linear programming.
A)True
B)False
Q4) How many free trade zones are there in the United States?
A)Less than 50
B)Less than 100
C)About 260
D)More than 412
E)About 310
To view all questions and flashcards with answers, click on the resource link above. Page 18