Business Process Management
Pre-Test Questions
Course Introduction
Business Process Management (BPM) explores the principles, methods, and tools used to design, implement, monitor, and optimize organizational processes. The course covers techniques for mapping and analyzing workflows, identifying inefficiencies, and aligning business processes with strategic goals. Students learn frameworks for process modeling, process improvement methodologies such as Lean and Six Sigma, and the role of information technology in enabling automation and digital transformation. Through case studies and practical assignments, students develop skills for managing change, measuring process performance, and driving continuous improvement within diverse business environments.
Recommended Textbook
Introduction to Information Systems 4th Canadian Edition by R. Kelly Rainer
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18 Chapters
1887 Verified Questions
1887 Flashcards
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Chapter 1: Introduction to Information Systems
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86 Verified Questions
86 Flashcards
Source URL: https://quizplus.com/quiz/38206
Sample Questions
Q1) _________ is a traditional function of the MIS Department.
A)Managing system integration including the Internet, intranets, and extranets
B)Educating the non-MIS managers about IT
C)Providing technical services
D)Creating business alliances with business partners
Answer: C
Q2) Discuss three ways in which information technology can impact managers. Answer: not answered
Q3) What does a systems analyst do?
A)Manages an IS service
B)Writes computer code
C)Determines information requirements and technical specifications for new applications
D)Forecasts technology trends
E)Creates Web sites and pages
Answer: C
Q4) Discuss three ways in which information technology can impact non-managerial workers.
Answer: not answered
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Chapter 2: Organizational Strategy, Competitive
Advantage, and Information Systems
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) The bargaining power of suppliers is high when buyers have few choices and low when buyers have many choices.
A)True
B)False
Answer: True
Q2) An entry barrier is a long-term competitive advantage.
A)True
B)False
Answer: False
Q3) Internet access in Canada is not particularly related to household income.
A)True
B)False
Answer: False
Q4) Market pressures include which of the following?
A)The global economy
B)Weak competition
C)A homogeneous workforce
D)Weak customers
E)High-cost offshore labour
Answer: A
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Chapter 3: Ethics and Privacy
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74 Verified Questions
74 Flashcards
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Sample Questions
Q1) The opt-out model of informed consent allows a company to collect personal information until the customers specifically requests otherwise.
A)True
B)False
Answer: True
Q2) What is the relationship between advances in information technology and the practice of profiling?
A)Advances in IT make it more difficult to profile individuals.
B)Advances in IT have no impact on profiling.
C)Advances in IT make it more expensive to profile individuals.
D)Advances in IT make it easier to profile individuals.
Answer: D
Q3) Arguing that CEOs make 100 times more than their employees because they have to take more risk than lower-level employees is the ____________ approach.
A)Common good
B)Fairness
C)Rights
D)Utilitarian
Answer: B
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Page 5
Chapter 4: Information Security and Controls
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Your company's headquarters was just hit head-on by a hurricane, and the building has lost power. The company sends you to their hot site to minimize downtime from the disaster. Which of the following statements is true?
A)The site will not have any servers.
B)The site will not have any workstations, so you need to bring your laptop.
C)The site is probably in the next town.
D)The site should be an almost exact replica of the IT configuration at headquarters.
E)The site will not have up-to-date data.
Q2) Authentication and authorization are synonyms.
A)True
B)False
Q3) In _____, the organization purchases insurance as a means to compensate for any loss.
A)risk management
B)risk analysis
C)risk mitigation
D)risk acceptance
E)risk transference
Q4) Risk is the ___________ that a threat will impact information resources.
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Chapter 5: Data and Knowledge Management
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Data ___________ ensures data meets system constraints.
A)Consistency
B)Independence
C)Integrity
D)Security
Q2) The amount of data we collect is ____________ over time, making it ________ difficult to manage data.
A)Decreasing, less
B)Decreasing, more
C)Increasing, less
D)Increasing, more
Q3) Explain the six problems that can be minimized using the database approach.
Q4) A data mart is a low-cost, scaled-down version of a data warehouse.
A)True
B)False
Q5) The relational database model is based on the concept of three-dimensional tables.
A)True
B)False
Q6) What are the advantages of a data mart?
Page 7
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Chapter 6: Telecommunications and Networking
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) _________ operates on the same lines as telephones, and the Internet is always available.
A)Cable
B)Dial-up
C)DSL
D)Satellite
Q2) In a ___________ system, participants are able to seamlessly and electronically share data, voice, images, graphics, and animation.
A)teleconference
B)group decision support
C)telepresence
D)telephone conference call
E)crowdsourcing
Q3) An intranet is a network that uses Internet technologies and is designed to serve the information needs of a single organization.
A)True
B)False
Q4) What are the benefits and limitations of telecommuting? For individuals? For organizations?
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Chapter 7: E-Business and E-Commerce
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) _____ refers to the practice of registering or using domain names for the purpose of profiting from the goodwill or trademark belonging to someone else.
A)Domain spoofing
B)Domain masquerading
C)Domain tasting
D)Cybersquatting
E)Domain fraud
Q2) _____ use credit card numbers, transmitted electronically over the Internet, to pay for goods and services. They are either unencrypted or encrypted, with coded data readable by an intermediary between the buyer's and seller's banks.
A)Electronic cheques
B)Electronic credit cards
C)Electronic cash transactions
D)Electronic wallets
E)Electronic debit cards
Q3) Differentiate between forward and reverse auctions.
Q4) Virtual banks are those banks that are dedicated only to Internet transactions.
A)True
B)False
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Chapter 8: Wireless, Mobile Computing, and Mobile Commerce
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) Describe the convergence of functions in today's smart phones.
Q2) The _______ standard can transmit up to 75 Mbps and has a range of 50 km.
A)Wi-Fi
B)802.11b
C)802.11c
D)802.11g
E)WiMAX
Q3) The two major characteristics that differentiate mobile computing from other forms of computing are ______ and ________.
A)Mobility, broad reach
B)mobility, lack of expense
C)security, broad reach
D)security, mobility
E)broad reach, localization
Q4) GPS is a wireless system that uses ________ satellites.
A)GEO
B)LEO
C)MEO
D)NEO
Q5) How do wireless sensor networks work, and what are they used for?
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Chapter 9: Social Computing
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) Which of the following is true about the impact of social computing on customer service?
A)It's harder for customers to be heard by a company.
B)Businesses can take their time responding to social media posts.
C)Customers themselves can be used to reduce problems.
D)Businesses will only get negative comments on social media posts.
Q2) The reliability of the content in Wikipedia, the online encyclopedia, is questionable because
A)All of the administrators are volunteers.
B)No author has to identify himself or herself.
C)The content is updated all the time.
D)It is difficult to test the authenticity of the content due to the fact that anyone can contribute content.
E)All of the above are reasons why the content is questionable.
Q3) Explain social intelligence and give some examples.
Q4) Businesses do not use social commerce for new products.
A)True
B)False
Q5) Identify and analyze the risks and benefits associated with social networking sites.
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Chapter 10: Information Systems Within the Organization
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) _____ reports are produced at scheduled intervals.
A)Ad hoc
B)Routine
C)Exception
D)Detailed
E)Key indicator
Q2) ERP systems always provide a competitive advantage because they make a business so much more efficient.
A)True
B)False
Q3) The activities below are supported by a Human Resources Functional Information Systems except:
A)Training
B)Employee records
C)Benefits administration
D)Performance evaluation
E)Quality control
Q4) TPSs provide data that can be stored in the organization's databases.
A)True
B)False
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Chapter 11: Customer Relationship Management and Supply Chain Management
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175 Verified Questions
175 Flashcards
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Sample Questions
Q1) Which of the following is not a customer touch point?
A)Telephone contact
B)E-mail
C)Websites
D)Customer visits to a store
E)None of these-all are touch points
Q2) __________ CRM systems are used to create statistical models of customer behaviour, to determine the value of customer relationships over time, and to create forecasts about acquiring, retaining, and losing customers.
A)Analytical
B)Collaborative
C)Operational
D)Statistical
Q3) Packaging and assembly take place in the downstream portion of the supply chain.
A)True
B)False
Q4) _____________ flows are all transfers of money, payments, and credit-related data.
Q5) What is the bullwhip effect?
Page 13
Q6) Discuss the benefits and limitations of on-demand CRM systems.
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Page 14
Chapter 12: Business Intelligence
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Which of the following is not a reason why managers need IT support?
A)The number of alternatives is decreasing.
B)Decisions must typically be made under time pressure.
C)Decisions are becoming more complex.
D)There is a growing need to access remote information sources.
E)Decision makers are often based in different locations.
Q2) _________ analysis is the study of the impact of a change in the assumptions on the proposed solution.
A)Assumption
B)Goal-seeking
C)Sensitivity
D)What-if
Q3) The colour _______ in the Management Cockpit represents performance of internal processes and employees.
A)black
B)blue
C)red
D)white
Q4) Explain how what-if analysis is employed, using examples.
Q5) Discuss the information technologies that are available to support managers.
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Chapter 13: Acquiring Information Systems and Applications
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Sample Questions
Q1) ____________ conversion introduces components of the new system in stages, until the entire new system is operational.
A)Direct
B)Parallel
C)Phased
D)Pilot
Q2) Avon implemented a(n)ERP system using phased conversion.
A)True
B)False
Q3) __________ involves systems the only include immediate needs and important items.
A)Agile
B)JAD
C)RAD
D)Scrum
Q4) The earlier in the development process that errors are detected, the less expensive they are to correct.
A)True
B)False
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Q5) Compare and contrast rapid application development and joint application design.
Chapter 14: Technology Guide 1 : Hardware
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81 Flashcards
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Sample Questions
Q1) To access a specific piece of information, __________ are usually faster than
A)Sequential access storage devices, direct access storage devices
B)Direct access storage devices, sequential access storage devices
C)Streaming tape devices, DVDs
D)Optical storage devices, random access memory
E)Sequential access storage devices, thumb drives
Q2) A(n)_________ is the cheapest storage medium.
A)hard drive
B)magnetic tape
C)magnetic disk
D)optical storage device
Q3) Random access memory is _______ and _______.
A)volatile, temporary
B)nonvolatile, permanent
C)nonvolatile, temporary
D)volatile, permanent
E)volatile, inexpensive
Q4) Moore's law states that microprocessor complexity would ________ every two years.
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Chapter 15: Technology Guide 2 : Software
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) Software is typically quite complex.
A)True
B)False
Q2) __________ programs are often used to analyze financial data.
A)Database
B)Word processing
C)Spreadsheet
D)Graphics
E)Communications
Q3) In order to protect their software from illegal distribution, vendors often rely on
A)Secure packaging
B)Private security agents
C)Software licensing
D)Internet-based distribution methods
E)Personal honesty
Q4) _________ refers to a computer program that has been developed by a vendor and is available for purchase in a prepackaged form.
Q5) Discuss the importance of software licensing.
Q6) ___________ is a written description of the program's functions.
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Chapter 16: Technology Guide 3 : Cloud Computing
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Hyo runs an ice cream store with her family. Which of the following types of cloud computing would be best for the business?
A)Public cloud computing
B)Private cloud computing
C)Hybrid cloud computing
D)Vertical cloud computing
E)Horizontal cloud computing
Q2) Grid computing:
A)Runs an application on one server
B)Is ideal for transaction processing systems
C)Divides the processing of an application among servers
D)Does not require any special software
E)Is difficult to scale up
Q3) ______?_____ allow(s)systems to "talk" to each other without human intervention.
A)Cloud computing
B)Grid computing
C)Virtualization
D)Web services
Q4) Discuss grid computing and its advantages.
Q5) Define cloud computing, and discuss its advantages and disadvantages.
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Chapter 17: Technology Guide 4 : Intelligent Systems
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Sample Questions
Q1) Artificial intelligence is perishable, whereas natural intelligence is permanent from an organizational point of view.
A)True
B)False
Q2) Intelligent agents often use __________________ behind the scenes.
A)expert systems and fuzzy logic
B)expert systems and neural networks
C)fuzzy logic and neural networks
D)fuzzy logic and genetic algorithms
Q3) Google uses fuzzy logic.
A)True
B)False
Q4) Which of the following is the correct order of the activities to transfer expertise from the expert to a computer?
A)Acquisition, Representation, Inferencing, Transfer
B)Transfer, Acquisition, Representation, Inferencing
C)Acquisition, Inferencing, Representation, Transfer
D)Transfer, Acquisition, Inferencing, Representation
Q5) How are neural networks useful to businesses?
Q6) Fuzzy logic is a mathematical method of handling _______________ information.
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Chapter 18: Technology Guide 5 Protecting Your Information Assets
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Sample Questions
Q1) Companies that provide proactive protection of your personal information allow customers to lock their credit files.
A)True
B)False
Q2) You should keep close track of your credit card billing cycles.
A)True
B)False
Q3) Personal firewalls perform all of the following functions except:
A)They should not respond to Internet requests to ports that are not used for common Internet use.
B)They should seek out the origin of malware in an attempt to block it in the future.
C)They should alert you to suspicious behaviour.
D)They should block outbound connections that you do not initiate.
E)They should tell you when a program or connection is attempting to do something that you do not want.
Q4) You should use a post office box for your personal mail.
A)True
B)False
21
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