Business Process Management
Practice Questions
Course Introduction
Business Process Management (BPM) focuses on the systematic design, analysis, implementation, monitoring, and continuous improvement of business processes within and across organizations. The course covers methods and tools for modeling business processes, identifying inefficiencies, and leveraging technology to optimize workflow and increase organizational agility. Students will explore BPM frameworks, process automation, and the alignment of processes with strategic goals, gaining practical skills in streamlining operations and enhancing value delivery in diverse business environments.
Recommended Textbook
Business Driven Information Systems 3rd Candian Edition by Paige Baltzan
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12 Chapters
1504 Verified Questions
1504 Flashcards
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Chapter 1: Business Information Systems
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/52964
Sample Questions
Q1) The Five Forces Model,the three generic strategies,and value chain analysis are all methods by which organizations can assess their competitive advantage.
A)True
B)False
Answer: True
Q2) ___________ value activities in the value chain acquire raw materials and manufactures,delivers,markets,sells,and provides after-sales services.
Answer: Primary
Q3) Which information culture can cause an organization to have a great degree of difficulty operating?
A) Information-functional culture
B) Information-sharing culture
C) Information-inquiring culture
D) Information-discovery culture
Answer: A
Q4) Audi is following a broad _________ strategy with its Quattro model which is available at several price points.
Answer: Differentiation
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Chapter 2: A Brave New Connected World
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Which of the following represents a top-down structure for decision-making in a typical organization?
A) Operational, Managerial, and Strategic
B) Managerial, Operational, and Strategic
C) Strategic, Operational, and Managerial
D) Strategic, Managerial, and Operational
Answer: D
Q2) Describe the three capabilities commonly offered by an EIS.
Answer: (1)Consolidation involves the aggregation of information and features simple roll-ups to complex groupings.
(2)Drill-down enables users to get details,and details of details.
(3)Slice-and-dice looks at information from different perspectives.
Q3) When a company is evaluating whether or not to produce a new product,it is typically a _____________ decision.
A) Operational
B) Managerial
C) Strategic
D) All of the above
Answer: B
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Chapter 3: E-Business and Mobile Business
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182 Verified Questions
182 Flashcards
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Sample Questions
Q1) E-business is the buying and selling of goods and services over the Internet.
A)True
B)False
Answer: False
Q2) Which of the following is not a common form of service provider?
A) ISP
B) RSS
C) OSP
D) ASP
Answer: B
Q3) Which of the following represents sites primarily offering goods and services to assist consumers interacting with each other over the Internet?
A) B2B
B) B2C
C) C2B
D) C2C
This is the definition of C2C.
Answer: D
Q4) ___________ global reach is an e-business benefit.
Answer: Increased
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Chapter 4: Decisions and Processes
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Oracle,SAP and Microsoft Dynamics are the biggest ERP vendors.
A)True
B)False
Q2) Successful ERP projects share all of the following basic attributes except:
A) Overall fit
B) Custom made
C) Proper business analysis
D) Solid implementation plans
Q3) Accounting,finance,logistics,and production are the primary users of ___________ systems.
Q4) Human resource components track ___________ information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
Q5) Mobility and wireless capabilities are the tools of the virtual workforce and include all except:
A) GIS
B) Mobile commerce
C) Electronic tagging
D) Telematics
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Chapter 5: Technical Fundamentals
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89 Verified Questions
89 Flashcards
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Sample Questions
Q1) A supply ____________ consists of all parties involved,directly or indirectly,in the procurement of a product or raw material.
Q2) In ______________ component of supply chain management,companies must carefully choose reliable suppliers that will deliver goods and services required for making products,and develop a set of pricing,delivery,and payment processes with suppliers and create metrics for monitoring and improving the relationships.
A) Plan
B) Source
C) Cost
D) Deliver
Q3) What are the four primary drivers of supply chain management?
A) Visibility, consumer behaviour, competition, and service
B) Non-visibility, consumer behaviour, competition, and service
C) Visibility, consumer behaviour, competition, and speed
D) Non-visibility, consumer behaviour, competition, and speed
Q4) Describe the five key competitive priorities translate directly into characteristics that are used to describe various processes by which a company can add value to its OM decisions
Q5) Materials flow from suppliers and their _______________ suppliers at all levels.
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Chapter 6: Systems Development and Project Management
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) What is McDonald's performing when it asks its customers if they would like to super-size their meals?
A) Campaign management
B) Cross-selling
C) Up-selling
D) Down-selling
Q2) What is interactive voice response (IVR)?
A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B) Directs customers to use touch-tone phones or keywords to navigate or provide information
C) A phone switch routes inbound calls to available agents
D) None of the above
Q3) ___________ CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.
Q4) CRM ___________ help organizations segment their customers into categories such as best and worst customers.
Q5) Discuss future trends in CRM?
Q6) Cross-selling is selling _________ products or services to a customer.
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Chapter 7: Enterprise Architecture and Security
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Which of the following does not draw a parallel between the challenges in business and the challenges of war?
A) Collecting information
B) Discerning patterns and meaning in the information
C) Accurate and complete information
D) Responding to the resultant information
Q2) Which of the following is true in regards to the elimination of redundant information?
A) Uses additional hard disk space
B) Makes performing information updates harder
C) Improves information quality
D) All of the above
Q3) A(n)___________ is the common term for the representation of multidimensional information.
Q4) ______________________ is the time it takes a human to comprehend the analytic result and determine an appropriate action.
Q5) Explain the multidimensional nature of data warehouses (and data marts)and the business value gained from multidimensional analysis.
Q6) ___________________ are raw facts that describe the characteristics of an event.
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Chapter 8: Quality Data and Business Intelligence
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) What facilitates the automation and management of business processes and controls the movement of work through the business process?
A) Content management system
B) Groupware system
C) Knowledge management system
D) Workflow management systems
Q2) An organization typically has many core competencies.
A)True
B)False
Q3) ________________________ are popular Web-based knowledge management solutions
Q4) A humanist or information studies scholar would argue the following regarding knowledge:
A) it is up to users to interpret information.
B) it is up to users to make sense of information.
C) knowledge is resident only in human beings.
D) All of the above.
Q5) A collaboration system is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of __________.
Page 10
Q6) ___________ knowledge is contained in people's heads.
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Chapter 9: Enterprise Information Systems: ERP and SCM
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) How individuals behave toward each other,how they handle information,computer technologies,and information systems,are largely influenced by people's
Q2) Tokens are small electronic devices that change user passwords __________.
Q3) _________ is unsolicited e-mail.
Q4) Which policy details the extent to which e-mail messages may be read by others?
A) Acceptable use policy
B) E-mail privacy policy
C) Internet use policy
D) None of the above
Q5) Which is a virus that opens a way into the network for future attacks?
A) Distributed denial-of-service attack
B) Worm
C) Denial-of-service attack
D) Backdoor programs
Q6) Content filtering,_________,and firewalls are the three types of prevention and resistance technologies.
Q7) _________ programs are viruses that open a way into the network for future attacks.
Q8) Explain how HIPAA protects individual's health records?
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Chapter 10: Enterprise Information Systems: CRM and Collaboration Systems
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) A prototype is a smaller-scale representation or working model of the users' requirements or a proposed design for an information system.
A)True
B)False
Q2) Define the relationship between the systems development life cycle and software development methodologies.
Q3) The systems development life cycle is the overall process for developing information systems from planning and analysis through _________________ and maintenance.
Q4) Compare the waterfall methodology and the agile methodology.
Q5) What is the most important part of the project plan?
A) Gantt chart
B) Specification
C) Communication
D) None of the above
Q6) _________ is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house.
Q8) ________________ development consists of a series of tiny projects. Page 12
Q7) Explain change management and how an organization can prepare for change.
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Chapter 11: Ethics,Privacy,Social Media and Future Trends
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) What is a separate and fully equipped facility where the company can move immediately after a disaster and resume business?
A) Cold site
B) Hot site
C) Disaster recovery cost curve chart
D) Disaster recovery plan
Q2) A widely held but difficult-to-achieve standard of availability for a system or product is known as __________.
A) five 8s
B) three 9s
C) four 9s
D) five 9s
Q3) What is the primary difference between the different types of backup/recovery media?
A) Speed
B) Cost
C) Expense
D) All of the above
Q4) Describe how an organization can implement a solid data architecture.
Q5) Compare Web services and open systems.
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Chapter 12: About the Modules
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74 Flashcards
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Sample Questions
Q1) __________________________ are small,handheld computers capable of entirely digital communications transmission.
Q2) What is a computer network that uses cables or radio signals to link two or more computers within a geographically limited area,generally one building or a group of buildings?
A) Local area network
B) Wide area network
C) Metropolitan area network
D) Peer-to-peer network
Q3) ____________________ has long been one of the most popular VoIP options for consumers-largely because of its low cost
Q4) ____________ fidelity is a means of linking computers using infrared or radio signals.
Q5) Mobile technology gives users a live (Internet)connection via satellite or radio transmitters.
A)True
B)False
Q6) List and discuss the key factors inspiring the growth of wireless technologies.
Q7) Much like data,VoIP traffic can be__________________,captured,or modified.
Page 15
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