Business Process Management
Midterm Exam
Course Introduction
Business Process Management (BPM) is a discipline that focuses on the design, analysis, implementation, monitoring, and continuous improvement of business processes within an organization. This course introduces students to the fundamental concepts, methodologies, and tools used to model, analyze, and optimize business processes in various organizational contexts. Emphasizing a holistic and systematic approach, the course covers techniques for process mapping, performance measurement, process automation, and change management, as well as the role of information technology in BPM. Students will gain practical skills in identifying process inefficiencies and implementing process improvements to enhance organizational effectiveness, customer satisfaction, and overall business performance.
Recommended Textbook
Enterprise Systems for Management 2nd Edition by Luvai Motiwalla
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12 Chapters
1009 Verified Questions
1009 Flashcards
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Page 2
Chapter 1: Introduction to Enterprise Systems for Management
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Sample Questions
Q1) An ERP architecture consists of both a physical architecture and a(n):
A) labor component.
B) system architecture.
C) database.
D) logical architecture.
E) system documentation.
Answer: D
Q2) List and briefly discuss three problems with ERP systems.
Answer: Well, one major problem is with the high cost of implementing an ERP system. Not only are they expensive to install, but they are expensive to maintain with all of the frequent upgrades. They are also extremely complex since they attempt to integrate all the processes across the entire organization which could entail globalization complexities too. It is often the case that end users do not like these systems since they entail many changes to their job descriptions, organizational structure, and may even have more awkward interfaces than their previous, custom-made internal applications.
Q3) A database is considered to be one of the key components of an ERP system.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Systems Integration
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Sample Questions
Q1) Silo environments help to foster enterprise decision-making and overall effectiveness.
A)True
B)False
Answer: False
Q2) Mid-level managers typically focus on planning the long-term strategy of the organization.
A)True
B)False
Answer: False
Q3) The distributed system architecture has been commonly used in organizations for quite some time.
A)True
B)False
Answer: True
Q4) A cross-functional task such as order processing involves interactions between sales, warehousing and accounting.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Enterprise Systems Architecture
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Sample Questions
Q1) Manufacturing capacity is planned and optimized using the ________ module.
A) purchasing
B) sales & marketing
C) production
D) accounting Answer: C
Q2) SAP developed its own platform for systems integration called OASIS.
A)True
B)False Answer: False
Q3) Logistics is an example of a typical ERP module.
A)True
B)False Answer: True
Q4) OLAP is the foundation of the business intelligence module in ERP systems.
A)True
B)False Answer: True
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Page 5
Chapter 4: Development Life Cycle
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Sample Questions
Q1) Consultants play an important role in the slow implementation of ERP systems.
A)True
B)False
Q2) In a ________ ERP life cycle implantation, employees are empowered to make the decisions to keep the project moving forward.
A) traditional
B) rapid
C) object-oriented
D) vendor driven
E) none of the above
Q3) The ERP life cycle expands at a much faster pace than in the traditional SDLC.
A)True
B)False
Q4) Describe the main phases or stages of the traditional ERP life cycle.
Q5) EUD is applicable to ERP systems for designing the underlying database applications.
A)True
B)False
Q6) Describe a methodology for rapid system development.
Q7) Describe the main phases or stages of the traditional SDLC.
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Chapter 5: Implementation Strategies
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Sample Questions
Q1) A single ERP system cycle is easier to maintain and support.
A)True
B)False
Q2) When an ERP system is upgraded, often bugs and problems are associated with the: A) applications.
B) databases.
C) modules.
D) modified code.
Q3) The decision to modify or not modify an ERP system is critical and should be done ________ of the implementation.
A) at the beginning
B) throughout
C) in the design phase
D) in the maintenance phase
Q4) In general, interfaces should be two-way.
A)True
B)False
Q5) How do ERP systems make use of database technology?
Q6) What are third party products and why are they needed?
Q7) Describe the different software components used in an ERP system.
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Chapter 6: Software and Vendor Selection
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Sample Questions
Q1) In the ERP software vendor contract it is important that all of the investments are clearly defined.
A)True
B)False
Q2) What should be the result of the functional requirements process? How is this used in the selection of an ERP vendor?
Q3) The RFI is an essential part of the ERP vendor bidding process.
A)True
B)False
Q4) To help evaluate ERP vendors it is often helpful to check the ________ that they provide from previous customers.
A) references
B) invoices
C) processes
D) pictures
E) none of the above
Q5) The customer is often blamed for an unsuccessful implementation. A)True
B)False
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Chapter 7: Operational and Post Implementation
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Sample Questions
Q1) The first tier of the support process usually involves a help desk or a Call Center.
A)True
B)False
Q2) The process for determining readiness consists of a series of meetings and discussions on the status of each of the area tasks.
A)True
B)False
Q3) A web-based ________ can be a good way to add support to users during the post-implementation phase.
A) order entry
B) FAQ
C) module portfolio
D) change management document
Q4) Tier three of the support process usually involves a combination of technical staff along with vendor support.
A)True
B)False
Q5) What is knowledge transfer and why is it important for ERP implementations?
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Chapter 8: Program and Project Management
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Sample Questions
Q1) What does a module expert do? Why are they so crucial for the success of an ERP project?
Q2) A program manager should be focused on tactical areas of the ERP implementation.
A)True
B)False
Q3) What are the keys to a successful change management process?
Q4) When a key project member leaves in the middle of the project, it is important that there is a process in place to transfer their ________ to their replacement.
A) files
B) scope document
C) knowledge
D) functional requirements document
Q5) Project management is focused on strategic goals.
A)True
B)False
Q6) The skill set of an ERP project manager must be varied and robust.
A)True
B)False
Q7) What skills should a good project manager have?
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Chapter 10: Global, Ethics, and Security Management
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Sample Questions
Q1) How should an ERP system be secured?
Q2) Language and time zone differences can be difficult to ________ as far as their impact on an IT project.
A) quantify
B) identify C) determine D) document E) all of the above
Q3) One reason that outsourcing lowers costs is because it doesn't require any oversight.
A)True
B)False
Q4) Misunderstandings often occur between the outsourcer and the organizations. A)True
B)False
Q5) Why do ERP implementations need an audit plan?
Q6) It is important to find the right balance between outsourcing and in-sourcing. A)True B)False
Q7) What is outsourcing? How is it used in ERP systems?
Page 11
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Chapter 11: Supply Chain Management
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Sample Questions
Q1) The success of SCM integration often depends more on ________ and on arriving at an agreed policy between trading partners, rather than on sophisticated information technology.
A) networks
B) protocols
C) communication
D) standardization
Q2) Warehousing and inventory control functions are being increasingly outsourced to logistics partners.
A)True
B)False
Q3) Collaborative planning is difficult since it involves ________ from multiple parties across different companies.
A) output
B) input
C) processes
D) data
E) all of the above
Q4) What are the components of E-SCM?
Q5) Describe the different "flows" in a supply chain network.
Page 12
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Chapter 12: Customer Relationship Management
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Sample Questions
Q1) Organizations first implemented CRM to capture customer data for analysis.
A)True
B)False
Q2) CRM began in response to a changing market environment as mass marketing gave way to focused segment marketing and finally, target marketing to a(n):
A) focus group.
B) core customers.
C) niche player.
D) individual.
Q3) It is easier and more economical to implement an ERP with a CRM system.
A)True
B)False
Q4) Operational CRM systems improve the efficiency of CRM delivery and support processes.
A)True
B)False
Q5) Internet technologies are not very useful for collecting consumer data.
A)True
B)False
Q6) How is the focus of CRM now shifting from its tactical to its strategic impact?
Page 13
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Chapter 9: Organizational Change and Business Process
Reengineering
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Sample Questions
Q1) Almost all ERP systems are slow and can be adjusted to meet organizational vision and goals.
A)True
B)False
Q2) Why is BPR often equated with downsizing?
Q3) The "to be" phase is ________ difficult than the "as is" phase.
A) more B) less C) equally as D) none of the above
Q4) Reengineering can be traced back to the 1700s.
A)True
B)False
Q5) A well-defined communication plan is a key component of change management. A)True
B)False
Q6) In the "as is" phase, all the new processes must have estimates of timing and who is responsible.
A)True
B)False Page 14
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Page 15