Business Process Management
Final Exam Questions
Course Introduction
Business Process Management (BPM) explores the principles, methods, and tools for designing, analyzing, improving, and managing the core processes that drive organizational performance. The course covers process mapping, modeling, automation, and optimization techniques, emphasizing how effective process management aligns business operations with strategic goals. Students will learn to identify process inefficiencies, implement workflow improvements, and utilize BPM technologies to drive innovation and operational excellence in dynamic business environments.
Recommended Textbook
Management Information Systems 4th Canadian Edition by Stephen Haag
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9 Chapters
1536 Verified Questions
1536 Flashcards
Source URL: https://quizplus.com/study-set/3001 Page 2
Chapter 1: The Information Age in Which You Live
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211 Verified Questions
211 Flashcards
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Sample Questions
Q1) When is rivalry among existing competitors high in the Five Forces Model?
A) When there are a large number of competitors in a market
B) When there are a small number of competitors in a market
C) When the competition in a market is fierce
D) When the competition in a market is more complacent allowing some businesses to excel
Answer: C
Q2) Enterprise systems (ES) aim to ensure that information can be shared across all functional levels and management hierarchies.
A)True
B)False
Answer: True
Q3) A(n) _____ is a standardized set of activities that accomplishes a specific task for instance, processing a customer's order, delivering the customer order, service after the sale, and so on.
Answer: business process
Q4) Both Dell and Wal-Mart focus on a(n) _____ strategy in order to maintain their competitive advantage.
Answer: overall cost leadership
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Chapter 2: Major Business Initiatives
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) Which of the following systems primarily concentrates on the customer?
A) CRM
B) ERP
C) SCM
D) CCM
Answer: A
Q2) The chief _____ officer is responsible for the technical aspects of ensuring the security of information.
Answer: security
Q3) Optimizing what keeps the cost of transporting materials as low as possible?
A) Logistics
B) Production
C) Cost and Price
D) Fulfillment
Answer: A
Q4) The document management system manages a document through all the stages of its processing.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Databases and Data Warehouses
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) _____ is the manipulation of information to support decision making.
Answer: Online analytical processing (OLAP
Q2) _____ are slice-and-dice techniques that allow you to view multidimensional information from different perspectives.
Answer: Multidimensional analysis (MDA tools
Q3) What is the difference between data administration and database administration?
A) Data administration focuses on strategic management whereas database administration focuses on operational issues
B) Data administration focuses on OLTP whereas database administration focuses on OLAP
C) Data administration and database administration are terms that can be used interchangeably
D) Data administration focuses on the development of the data dictionary whereas database administration focuses on the raw data
Answer: A
Q4) Report generators are contained within the _____ of the DBMS.
Answer: data manipulation subsystem
Q5) A(n) _____ contains the logical structure for the information.
Answer: data dictionary
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Chapter 4: Decision Support and Artificial Intelligence
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Genetic algorithms use three concepts to solve problems. Which of the following is not one of these three concepts?
A) Synthesis
B) Crossover
C) Selection
D) Mutation
Q2) In what decision making phase do you examine and weigh the merits of solutions, estimate the consequence of each, and choose the best solution?
A) Design
B) Choice
C) Intelligence
D) Preliminary or investigative
Q3) A(n) _____ decision involves processing a certain kind of information in a specified way so that you will always get the right answer.
Q4) A genetic algorithm is a neural network that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.
A)True
B)False
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Chapter 5: Electronic Commerce
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191 Verified Questions
191 Flashcards
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Sample Questions
Q1) Consumers are usually most familiar with _____ e-commerce.
Q2) Your parents grew up prior to the digital society in which we now live. What is the term for this generation?
A) Generation X
B) Generation Y
C) Digital immigrants
D) Echo boomers
Q3) _____ are a count of the number of people who visit one site, click on an ad, and are taken to the site of the advertiser.
Q4) What is viral marketing?
A) A marketing campaign initiated through a virus
B) A type of SpyWare that attaches itself to some other application
C) A marketing campaign that persuades consumers to encourage friends to purchase the same products or services
D) A type of negative marketing plan that criticizes its competitors
Q5) An affiliate program is an arrangement made between two e-commerce sites that direct viewers from one site to the other.
A)True
B)False
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Chapter 6: Systems Development
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195 Verified Questions
195 Flashcards
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Sample Questions
Q1) A finished prototype is known as a proof-of-concept prototype.
A)True
B)False
Q2) Which of the following is not an advantage of self-sourcing?
A) It increases the speed of systems development
B) It increases end user participation and sense of ownership
C) It focuses on important and unique core competencies
D) It improves requirements determination
Q3) A(n) _____ is a formal document that describes in detail your logical requirements for a proposed system and invites outsourcing organizations to submit bids for its development.
Q4) Which of the following systems development techniques delegate development tasks to a third party for a specified cost, period of time, and level of service?
A) Netsourcing
B) Outsourcing
C) Insourcing
D) Selfsourcing
Q5) Users begin using the new system during the _____ phase of the SDLC.
Q6) A group of people who responds to end users' questions is called a(n) _____.
Page 8
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Chapter 7: Enterprise Infrastructure, Metrics, and Business
Continuity Planning
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Which metric assesses whether or not the right functions or tasks were executed?
A) Benchmark
B) Effectiveness
C) Efficiency
D) Fitting metrics
Q2) ERP systems first came onto the market during the 1970s. What were these systems called during that time?
A) Materials Requirements Planning (MRP)
B) Supply Management Systems (SMS)
C) Manufacturing Alignment Planning (MAP)
D) Assembly Line Management Systems (ALMS)
Q3) The IT architecture is the implementation of the IT infrastructure.
A)True
B)False
Q4) ERP does not help with inventory management.
A)True
B)False
Q5) _____ is a financial metrics that measures the overall value of an initiative (total benefits minus total costs and depreciation) as compared to the useful life of the initiative, expressed as a percentage.
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Chapter 8: Protecting People and Information
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) What is malicious software that secretly collects information about you and your computer and then sends it back to some someone?
A) Adware
B) Spyware
C) Trojan horse
D) Worm
Q2) What technology records information about you during a Web surfing session; such as the Web sites you visited, how long you spent there, and what you bought?
A) Key trapper
B) Clickstream
C) Hacking
D) Anonymizer
Q3) What is the most prevalent type of computer virus?
A) Denial-of-service attack
B) Online blackmail
C) Script kiddies
D) Worms
Q4) _____ is software you do not want hidden inside software you do want.
Q5) _____ is unsolicited e-mail that advertises goods and services.
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Chapter 9: Emerging Trends and Technologies
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) _____ and _____ are concerns in deciding to use an ASP.
Q2) A password is an example of which form of biometric security?
A) What you have
B) What you know
C) Who you are
D) What you can do
Q3) What new Web environment features online collaboration, dynamic and customized feeds, and greater control of Web content by users?
A) Wiki
B) Web 2.0
C) CAVE
D) Social networking
Q4) CAVEs require even more special gear than does virtual reality.
A)True
B)False
Q5) _____ is a discipline that seeks to control matter at the atomic and subatomic levels for the purpose of building devices on the same scale.
Q6) A(n) _____ interface would allow an individual to interface with a computer if they were sight-challenged.
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